Fulfillment coordinator vs customer services coordinator

The differences between fulfillment coordinators and customer services coordinators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a fulfillment coordinator, becoming a customer services coordinator takes usually requires 6-12 months. Additionally, a fulfillment coordinator has an average salary of $38,000, which is higher than the $35,520 average annual salary of a customer services coordinator.

The top three skills for a fulfillment coordinator include logistics, quality customer service and phone calls. The most important skills for a customer services coordinator are data entry, work ethic, and logistics.

Fulfillment coordinator vs customer services coordinator overview

	Fulfillment Coordinator	Customer Services Coordinator
Yearly salary	$38,000	$35,520
Hourly rate	$18.27	$17.08
Growth rate	1%	-4%
Number of jobs	35,236	246,525
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 47%
Average age	47	40
Years of experience	6	12

What does a fulfillment coordinator do?

Fulfillment coordinators are professionals who are responsible for coordinating the order process of customers while fulfilling their needs and requirements. These coordinators must prepare the proper order fulfillment documentation and implement restock procedures for faster order fulfillment. They are required to perform comprehensive warehouse duties such as quality control, inventory management, and shipping and receiving logistics. Fulfillment coordinators must also receive and process the purchase orders of customers so that they can ensure on-time delivery and scheduling of these orders.

What does a customer services coordinator do?

A customer service coordinator ensures that the company will have a top-level customer service. Thus, they work to maintain the positive image, brand, and prestige of the company. The customer service coordinator supervises a team of customer service representatives and makes sure that the team follows the policies and procedures of the company. The coordinator is also responsible for offering excellent customer service, handling customer complaints, conducting quality assurance surveys, and reporting their findings. Candidates must have relevant experience to relate jobs, excellent communication skills, and exemplary management skills.

Fulfillment coordinator vs customer services coordinator salary

Fulfillment coordinators and customer services coordinators have different pay scales, as shown below.

	Fulfillment Coordinator	Customer Services Coordinator
Average salary	$38,000	$35,520
Salary range	Between $29,000 And $49,000	Between $27,000 And $45,000
Highest paying City	-	Richmond, CA
Highest paying state	-	Massachusetts
Best paying company	-	Stanford University
Best paying industry	-	Finance

Differences between fulfillment coordinator and customer services coordinator education

There are a few differences between a fulfillment coordinator and a customer services coordinator in terms of educational background:

	Fulfillment Coordinator	Customer Services Coordinator
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 47%
Most common major	Business	Business
Most common college	California State University - Bakersfield	-

Fulfillment coordinator vs customer services coordinator demographics

Here are the differences between fulfillment coordinators' and customer services coordinators' demographics:

	Fulfillment Coordinator	Customer Services Coordinator
Average age	47	40
Gender ratio	Male, 41.1% Female, 58.9%	Male, 25.3% Female, 74.7%
Race ratio	Black or African American, 9.3% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 61.2% American Indian and Alaska Native, 0.6%	Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	7%

Differences between fulfillment coordinator and customer services coordinator duties and responsibilities

Fulfillment coordinator example responsibilities.

Manage inventory and troubleshoot technical problems to resolution.
Lead correspondence with consumers by receiving and shipping products using POS systems for all clientele.
Promote continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.
Utilize UNIX & telnet to remotely monitor & control the archive device, hardware, & software.
Process credit card payments, checks, Quickbooks, answer phones, code, and distribute mail.
Produce monthly KPI reports for supply chain management, accurately presenting availability, reliability, and transportation routes.

Customer services coordinator example responsibilities.

Manage POS terminal and schedule salon appointments while collecting and managing information efficiently and accurately.
Manage cleanliness and organization of work area and equipment.
Coordinate production logistics in support of customer service for an industry leader of state-of-the-art production facility in printing and marketing communications.
Select to test and troubleshoot new CRM system.
Assist with internal CRM system issues, and stick orders.
Assist customer in learning windows, internet and various utilities.

Fulfillment coordinator vs customer services coordinator skills

Common fulfillment coordinator skills

Logistics, 20%
Quality Customer Service, 14%
Phone Calls, 10%
Customer Inquiries, 5%
Purchase Orders, 5%
Order Fulfillment, 4%

Common customer services coordinator skills

Data Entry, 9%
Work Ethic, 7%
Logistics, 6%
Customer Service, 6%
Purchase Orders, 5%
Order Entry, 4%

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Fulfillment Coordinator
Fulfillment Coordinator vs Customer Services Coordinator

Updated January 8, 2025

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