Guest service assistant vs service desk associate

The differences between guest service assistants and service desk associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a guest service assistant and a service desk associate. Additionally, a service desk associate has an average salary of $40,699, which is higher than the $33,388 average annual salary of a guest service assistant.

The top three skills for a guest service assistant include reservations, good judgment and cleanliness. The most important skills for a service desk associate are service desk, customer service, and sales floor.

Guest service assistant vs service desk associate overview

	Guest Service Assistant	Service Desk Associate
Yearly salary	$33,388	$40,699
Hourly rate	$16.05	$19.57
Growth rate	-4%	-4%
Number of jobs	108,319	99,676
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 33%
Average age	40	40
Years of experience	12	12

What does a guest service assistant do?

The role of guest service assistants is to provide a friendly, warm, and memorable welcome to hotel guests while ensuring their expectations and needs are met throughout their stay. They are responsible for assisting with all guest service-related activities and tasks, including working closely with housekeeping, food and beverage, security and booking and reservations, handling guest inquiries and complaints, and assisting with the coordination of guest itineraries. Guest service assistants may also resolve conflict with guests and processing payment and settlements of guest accounts.

What does a service desk associate do?

A service desk associate will answer and respond to the inquiries and requests from both employees and customers, either through telephone calls, emails, or in person. Your duties as a service desk associate will vary depending on the sector you work in. These duties may include capturing and validating queries and issues for processing, communicating with users via different channels, and advising users on the appropriate action to address their concerns. You will also be responsible for escalating unresolved issues to a much higher support level and providing security support and advice.

Guest service assistant vs service desk associate salary

Guest service assistants and service desk associates have different pay scales, as shown below.

	Guest Service Assistant	Service Desk Associate
Average salary	$33,388	$40,699
Salary range	Between $24,000 And $45,000	Between $15,000 And $105,000
Highest paying City	Washington, DC	-
Highest paying state	California	-
Best paying company	Salesforce	-
Best paying industry	Government	-

Differences between guest service assistant and service desk associate education

There are a few differences between a guest service assistant and a service desk associate in terms of educational background:

	Guest Service Assistant	Service Desk Associate
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 33%
Most common major	Business	Business
Most common college	-	-

Guest service assistant vs service desk associate demographics

Here are the differences between guest service assistants' and service desk associates' demographics:

	Guest Service Assistant	Service Desk Associate
Average age	40	40
Gender ratio	Male, 40.4% Female, 59.6%	Male, 23.6% Female, 76.4%
Race ratio	Black or African American, 12.8% Unknown, 5.4% Hispanic or Latino, 20.8% Asian, 6.8% White, 53.5% American Indian and Alaska Native, 0.7%	Black or African American, 11.0% Unknown, 5.2% Hispanic or Latino, 17.7% Asian, 6.2% White, 59.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between guest service assistant and service desk associate duties and responsibilities

Guest service assistant example responsibilities.

Manage guest assistants ensuring customer satisfaction, store cleanliness.
Answer any questions they have; general clerical duties; process transactions using a POS system
Assist patients and guest by providing wheel chair transportation to and from their cars as well as to appointments or visitation.
Process individual and group reservations maximizing profit for the hotel.
Schedule facility room reservations for campus faculty and department staff.
Provide support and empathy during difficult moments for patients and their families/visitors

Service desk associate example responsibilities.

Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Realign the service desk to ITIL framework with emphasis on incident and problem management.
Develop SLA's for improve customer satisfaction and implement customer satisfaction surveys.
Count, balance and reconcile daily business transaction totals and record information into POS system.
Operate a POS system with a high volume of purchases, or return product to the store.
Define, implement and monitor KPI's and target to drive efficiency improvements within the local I.T.

Guest service assistant vs service desk associate skills

Common guest service assistant skills

Reservations, 26%
Good Judgment, 22%
Cleanliness, 20%
Front Desk, 15%
Patients, 3%
Customer Service, 3%

Common service desk associate skills

Service Desk, 19%
Customer Service, 12%
Sales Floor, 10%
Front End, 10%
Customer Calls, 9%
Customer Care, 9%

Guest Service Assistant vs. similar jobs

Guest Service Assistant related careers

Guest Service Assistant related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Guest Service Assistant
Guest Service Assistant vs Service Desk Associate

Updated January 8, 2025

Browse office and administrative jobs