Guest service representative jobs in Casper, WY - 27 jobs
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Guest Service Representative
Customer Service Representative
Member Service Representative
Night Auditor
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Night Auditor/Front Desk
Customer Relations Representative
Technical Service Representative I
Schlumberger Ltd. 4.5
Guest service representative job in Casper, WY
Disclaimer: SLB completed the acquisition of ChampionX on July 16, 2025. If selected for this position, your employment will begin with ChampionX and will transition to SLB as part of the planned integration. We are looking for a Technical ServiceRepresentative I located in Casper, Wyoming. This is your opportunity to join a global technology company, driving energy innovation for a balanced planet.
What's in it For You:
* Access to best-in-class resources, tools, and technology
* Opportunity for a long term, advanced career path
* A culture that values safety first, including training and personal protection
* Comprehensive benefits package that includes medical, dental, vision, 401(k) with company matching and more!
What Will You Do:
* Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans.
* Assist Sales Representatives with start-ups of new applications in both existing customers and in new accounts.
* Provide technical support to customers; identifying and resolving customer pain points, escalating as required.
* Execute required chemistry tests, log, and report data, and maintain product inventories at assigned customer accounts.
* Install, calibrate, and maintain chemical feed equipment and process monitoring equipment at assigned customer accounts.
* Possible travel within assigned sales territory 10%
Minimum Qualifications:
* High school diploma or equivalent
* Must have a valid Driver's License and acceptable Motor Vehicle Record
* Must be 21 years of age or older to operate a company vehicle
* 1 years of successful technical service or field sales support experience
* No immigration sponsorship offered
Preferred Qualifications:
* Associate's Degree or Trade School Certification
* 2+ years of successful technical service or field sales support experience
* Must have a strong mechanical aptitude
* Water treatment or specialty chemical industry experience
* Working knowledge of boilers, cooling towers, and wastewater treatment systems
* Practical computer application literacy (including Microsoft Office Suite and ability to learn internal business systems)
* History of working in a field that required autonomy and self-motivation
* Prior experience that demonstrates a strong work ethic and ability to multi-task
Physical Demands:
* Must have the ability to Lift/Push/Pull/Carry up to 55 pounds chest high.
* Role is deemed safety-sensitive and may be subject to employer or customer drug testing.
About Us:
ChampionX is now part of SLB, a global technology company driving energy innovation for a balanced planet. As innovators, that's been our mission for nearly a century. We are a technology company that unlocks access to energy for the benefit of all. As innovators, that's been our mission for nearly a century. Today, we face a global imperative to create a future with more energy, but less carbon. Our diverse, innovative change makers are focused on going further in innovation and inventing the new energy technologies we need to get there.
For more news and information, visit SLB.com Follow us on Facebook at @WeAreSLBGlobal, LinkedIn: SLBGlobal, or Instagram at @SLBGlobal.
Our Commitment to Diversity and Inclusion
We believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce.
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.
$53k-68k yearly est. 2d ago
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Technical Service Representative I
Championx
Guest service representative job in Casper, WY
Disclaimer: SLB completed the acquisition of ChampionX on July 16, 2025. If selected for this position, your employment will begin with ChampionX and will transition to SLB as part of the planned integration.
We are looking for a Technical ServiceRepresentative I located in Casper, Wyoming. This is your opportunity to join a global technology company, driving energy innovation for a balanced planet.
What's in it For You:
Access to best-in-class resources, tools, and technology
Opportunity for a long term, advanced career path
A culture that values safety first, including training and personal protection
Comprehensive benefits package that includes medical, dental, vision, 401(k) with company matching and more!
What Will You Do:
Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans.
Assist Sales Representatives with start-ups of new applications in both existing customers and in new accounts.
Provide technical support to customers; identifying and resolving customer pain points, escalating as required.
Execute required chemistry tests, log, and report data, and maintain product inventories at assigned customer accounts.
Install, calibrate, and maintain chemical feed equipment and process monitoring equipment at assigned customer accounts.
Possible travel within assigned sales territory 10%
Minimum Qualifications:
High school diploma or equivalent
Must have a valid Driver's License and acceptable Motor Vehicle Record
Must be 21 years of age or older to operate a company vehicle
1 years of successful technical service or field sales support experience
No immigration sponsorship offered
Preferred Qualifications:
Associate's Degree or Trade School Certification
2+ years of successful technical service or field sales support experience
Must have a strong mechanical aptitude
Water treatment or specialty chemical industry experience
Working knowledge of boilers, cooling towers, and wastewater treatment systems
Practical computer application literacy (including Microsoft Office Suite and ability to learn internal business systems)
History of working in a field that required autonomy and self-motivation
Prior experience that demonstrates a strong work ethic and ability to multi-task
Physical Demands:
Must have the ability to Lift/Push/Pull/Carry up to 55 pounds chest high.
Role is deemed safety-sensitive and may be subject to employer or customer drug testing.
About Us:
ChampionX is now part of SLB, a global technology company driving energy innovation for a balanced planet. As innovators, that's been our mission for nearly a century. We are a technology company that unlocks access to energy for the benefit of all. As innovators, that's been our mission for nearly a century. Today, we face a global imperative to create a future with more energy, but less carbon. Our diverse, innovative change makers are focused on going further in innovation and inventing the new energy technologies we need to get there.
For more news and information, visit SLB.com Follow us on Facebook at @WeAreSLBGlobal, LinkedIn: SLBGlobal, or Instagram at @SLBGlobal.
Our Commitment to Diversity and Inclusion
We believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce.
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.
$29k-45k yearly est. Auto-Apply 58d ago
Front Desk
Mainstay Suites Casper 3.7
Guest service representative job in Casper, WY
We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
$32k-38k yearly est. 60d+ ago
Customer Service Rep(06004) 1826 E Richards St, Douglas WY
Domino's Franchise
Guest service representative job in Douglas, WY
Job Description
General Job Duties involve operation of all equipment; stock and rotate ingredients from delivery to storage/work area/walk-in cooler; prepare products; receive and process telephone and internet orders; count inventory and complete paperwork; clean equipment and facility.
General Physical demands involve the ability to stand, walk, sit, lift, carry, push, climb ladders/stairs, stoop/bend, crouch/squatt, reach, grasp with hands to use machines-tools-equipment-work aids, and tolerate exposure to varying temperatures/conditions inside and outside.
On the job training involves customer service orientation, interactive computer program, and hands-on practice.
Customer service skills involve the ability to comprehend and communicate verbally and written with customers/co-workers over the phone and in person.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$27k-35k yearly est. 7d ago
Customer Service Representative - Douglas
Wyoming Downs, LLC 3.6
Guest service representative job in Douglas, WY
Job Description
Responsible for walking the OTB floor, proactively greeting customers and provide friendly, courteous service at all times. Answer guest questions and build rapport with returning customers. Quickly and accurately handles cash transactions with patrons and jackpots on terminals. Conduct minor maintenance and repairs on terminals, when necessary. Protect company assets, adhering to company and departmental policies/procedures to include gaming regulations.
Reports To: Site Manager
Major Duties and Responsibilities:
Walk the gaming area looking for opportunities to interact with internal and external guests displaying an attentive, upbeat, and enthusiastic demeanor throughout each interaction.
Clearly communicate how terminals play and operate, Winners Club benefits, internal promotions, and site amenities.
Calmly listen to guest concerns and complaints; attempt to resolve as possible.
Accurately count and maintain cash bank and transactions.
Keep gaming area clean, stocked, secured, and well maintained, including but not limited to, picking up trash, clearing empty drinks, etc.
Troubleshoot minor repairs with wagering terminals and player tracking system as needed.
Work effectively with staff and guests, including but not limited to, working through disagreements in a courteous manner.
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position.
Maintain good working relations through all channels of supervisors, employees, and regulators.
Follow instructions of the supervisor.
Efficiently perform duties in both calm and busy situations.
Perform additional duties and responsibilities as assigned.
Qualifications, Education and Experience
Required:
Friendly personality comfortable initiating greetings and conversations
Experience using basic tools
Previous proven experience accurately counting, handling, and keeping track of money
Ability to quickly learn pari-mutuel equipment, rules and regulations
Basic understanding of, and experience using computers and computer programs
At least 21 years of age
Flexible availability in order to work a variety of shifts, weekends, holidays and weekends
Ability to obtain and maintain required credentials required by the Wyoming Gaming Commission
Professional appearance and personal hygiene as deemed appropriate by the supervisor
Ability to lift 50 pounds
Ability to communicate effectively in English, including both written and verbal forms
Ability to pass a pre-employment drug screening and background report
Preferred:
High school diploma or equivalent
Previous experience in customer service role
Previous pari-mutuel experience
$26k-30k yearly est. 20d ago
Customer Relations Representative - State Farm Agent Team Member
Megan Spence-State Farm Agent
Guest service representative job in Casper, WY
Job DescriptionBenefits:
Wellness days
Team lunches and outings
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Signing bonus
Training & development
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Megan Spence - State Farm Agent, you will support both the growth and retention of a successful insurance agency by combining strong customer service with consultative sales conversations. In this role, you will build lasting relationships, influence customer decisions through clear and confident communication, and take ownership of follow-through to ensure an excellent experience from start to finish. You will represent the agency with professionalism, collaborate closely with team members, and contribute to both service excellence and sales performance in a fast-paced environment.
We look forward to connecting with you if you enjoy helping customers, guiding conversations toward solutions, and taking responsibility for outcomes. This role offers growth opportunities for individuals who are relationship-driven, results-focused, and motivated to make a meaningful impact on both customers and the business.
RESPONSIBILITIES:
Build and maintain strong relationships with customers by understanding their needs and serving as a trusted point of contact.
Handle inbound and outbound customer conversations, providing policy information while identifying opportunities to recommend appropriate coverage.
Influence customer decisions through consultative discussions that balance education, trust, and value.
Own service and sales-related tasks from initial interaction through completion, ensuring timely follow-up and accurate execution.
Process policy changes, renewals, and claims while maintaining a high standard of care and attention to detail.
Collaborate with agency team members to align service efforts with sales goals and overall agency objectives.
QUALIFICATIONS:
Strong communication and interpersonal skills with the ability to influence outcomes while building long-term relationships.
Comfortable balancing service responsibilities with sales conversations and performance expectations.
Results-oriented and accountable, with the ability to manage tasks, meet deadlines, and follow through consistently.
Organized, detail-focused, and able to adapt in a fast-paced, customer-driven environment.
ABOUT OUR AGENCY:
I opened my agency on December 1, 2019, but my path into insurance started much earlier. I was licensed at 19 while in college planning to become a teacher, and although I taught junior high for a few years, I realized my true passion was educating adults on how to protect the income and assets theyve worked hard to build. That passion led me back into insurance, where I was mentored by the same agent who saw my potential early on and helped prepare me to become an agency owner.
Giving back is a big part of who we are - I volunteer with Central Wyoming Hospice, often bringing our family and office dog, Poppy, to visit patients. As an office, we support several local causes, including donating snow tires for Child Development Center buses, sponsoring the Childrens Advocacy Project, supporting Jasons Friends, Relay for Life, Casper Junior Football League, and helping secure a $25,000 grant for Project Kenny in Casper.
Our office is a high-performing, growth-minded team that takes pride in taking exceptional care of customers while having a lot of fun along the way. Team members enjoy national holidays off, reduced hours between Christmas and New Year, birthdays off, PTO that grows with tenure, substantial year-round cash bonuses, quarterly promotions, licensing and CE reimbursement, professional training, and even an all-expenses-paid annual team weekend in Denver.
$27k-35k yearly est. 13d ago
Customer Service Representative
Rory Shogren Farmers Insurance
Guest service representative job in Casper, WY
Job Description
Our office is
quickly growing
and we need someone who we can train to fit in our office puzzle! The position offered is full time. Our Customer ServiceRepresentative needs to
exceed customer service standards
to current clients while also
assisting prospects as they call in
.
No prior experience is necessary Apply for the position today by completing the form and completing the assessment.
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Life Insurance
Health Insurance
Hands on Training
Responsibilities
Process customer policy change requests.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Answer incoming phone calls on the first ring.
Schedule appointments for sales staff to meet prospective customers.
Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.
Requirements
Possess an upbeat, positive and enthusiastic attitude.
Proficiency to multi-task, follow-thru and follow-up.
Great Customer Service Skills.
Driven and goal-oriented individual.
Ability to tactfully handle stressful and difficult situations.
$27k-35k yearly est. 22d ago
Customer Service Representative - Casper, WI
Kedia Corporation
Guest service representative job in Casper, WY
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools used in this occupation:
Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS
Technology used in this occupation:
Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences.
AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$27k-35k yearly est. 60d+ ago
Night Auditor/ Front Desk Agent
Travelodge By Wyndham Bill Wy Thunder Basin
Guest service representative job in Douglas, WY
Night Auditor/Front Desk Agent
Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients' unique needs. HMC's core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication.
When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly - Results.
HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved.
We are currently searching for a
Night Auditor/Front Desk Agent
for the Travelodge/Penny's Diner of Bill, WY.
Why Work With Us?
It's a fun company to work for!
We recognize efforts and reward results
Great benefits package, including industry leading 401K
Promotional opportunities with a growing company
Requirements:
Proven experience as a Night Auditor or in a similar hospitality role
Strong customer service and communication skills
Excellent math and problem-solving abilities
Proficient in Microsoft Office and hotel reservation systems
Detail-oriented with strong multitasking and time management skills
Ability to stay calm and professional under pressure
Available to work overnight shifts
Education & Experience:
High School diploma or equivalent required
Stable work history required
Night Audit Responsibilities
Check in guests, answer phones and take reservations
Respond to guest complaints, requests and emergencies
Process invoices, post checks to vendors and distribute employee checks
Reconcile accounts
Balance the cash drawer and log receipts
Investigate and resolve out-of-balance accounts
Keep accurate financial records and ledgers
Help prepare for forecasts and audits
Front Desk Agent Responsibilities
Handle guest check-ins, check-outs, room assignments, and special requests
Take, modify, and cancel reservations according to hotel policies
Follow proper credit and cash handling procedures
Resolve guest concerns and assist with customer inquiries; provide information about hotel services and local attractions
Maintain key inventory and request re-keying as needed
Verify accuracy of guest registration and payment details
Perform additional duties as assigned by the General Manager
HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
$24k-30k yearly est. Auto-Apply 49d ago
Customer Service Representative
Domino's Pizza 4.3
Guest service representative job in Casper, WY
About the Job: Join our winning team at Domino's in Casper! We are seeking energetic, friendly, and hard-working Customer ServiceRepresentatives (CSRs) to provide exceptional service to our customers. As a CSR, you will be the first point of contact for our valued guests, ensuring a positive and seamless experience, whether over the phone or in person. We offer a fun and fast-paced work environment with opportunities for advancement.
What We Offer:
* Flexible schedule: Part-time and full-time hours are available.
* Competitive wages
* Career growth: We prioritize internal promotions, and many of our leaders started as CSRs or delivery drivers.
* Supportive team: Work alongside a great team and have fun while getting the job done.
* Employee discounts
Key Responsibilities:
* Greet customers in a friendly, positive, and professional manner, both at the counter and on the phone.
* Accurately enter and process customer orders using our point-of-sale (POS) system.
* Handle cash and credit card transactions, including accurately counting change.
* Help resolve customer complaints and issues effectively and with a smile.
* Assist with other in-store duties, such as folding pizza boxes, stocking ingredients, and maintaining a clean and organized work area.
* Prepare food items according to Domino's quality standards.
* Collaborate with team members to ensure all tasks are completed efficiently.
Job Requirements:
* Communication skills: Strong verbal communication skills with a positive, upbeat attitude.
* Math skills: The ability to perform basic math and accurately handle monetary transactions.
* Team player: Punctual, reliable, and willing to work as part of a team.
* Physical ability: The ability to stand for extended periods, lift up to 50 pounds, and perform various food preparation tasks.
How to Apply:
If you're a people-person with a great attitude, we want to hear from you! Apply online today to start your career journey with Domino's.
Qualifications
Additional Information
$21k-28k yearly est. 8d ago
Member Services Representative
PF Management Group 4.2
Guest service representative job in Casper, WY
Job DescriptionBenefits:
Free Gym Membership
Employee discounts
Free uniforms
Our Job Opening We are searching for a Member ServicesRepresentative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience! The Member ServicesRepresentative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Some of your responsibilities will include:
Customer Service/Front Desk Activities
Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
Respond to member questions and concerns in a timely and professional manner.
Conduct beverage or merchandise purchases on the point of sale system.
Member Accounts
Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
Club Cleanliness and Maintenance
Go above and beyond to keep the front desk area and lobby clean and orderly.
Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
Regular cleaning of all exercise equipment and tanning beds.
Regular restroom and wet area cleaning and stocking.
Qualifications/Requirements
Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Physical Demands/Requirements
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 75 lbs.
Will occasionally encounter toxic chemicals during shift.
Why you should join Planet Fitness!
Contribute to changing peoples lives every day by helping us create a healthier Planet!
Work hard and play hard with an amazing group of talented, dynamic professionals!
$23k-28k yearly est. 4d ago
Member Service Representative
YMCA of Natrona County
Guest service representative job in Casper, WY
Part-time Description
Shift Hiring For
Mon-Fri 1-5pm. Ability to sub weekend shifts occasionally helpful.
This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Member ServicesRepresentatives deliver excellent service to all members, guests and program participants, engaging members by having a general knowledge of memberships and all Y programs and services.
Responsibilities
Provides excellent service to members, guests and program participants in the Y and on the phone, contributing to member retention.
Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships.
Builds relationships with members; helps members connect with one another and the YMCA.
Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
May monitor the locker rooms as required.
Applies all YMCA policies to support member services.
Actively participates in department and branch staff meetings and/or related training.
Performs other duties as assigned.
YMCA COMPETENCIES (Leader):
Engaging Community
Inclusion
Functional Expertise
Communication & Influence
Requirements
QUALIFICATIONS
At least 16 years of age
Excellent interpersonal and problem solving skills
Previous customer service, sales or related experience
Basic knowledge of computers
Ability to work independently with attention to detail required
Ability to relate effectively to diverse groups of people from all social and economic segments of the community and successful clearance of background check
WORK ENVIRONMENT & PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone.
The employee frequently is required to sit, stand and reach, and must move be able to move around the work environment.
Sufficient strength, agility and mobility to perform essential functions required.
Regular scheduled, on-site attendance required and may include evening or weekend work.
The YMCA of Natrona County is an Equal Opportunity Employer.
Salary Description $10.50-$11.50/hour
$10.5-11.5 hourly 4d ago
Customer Service Representative - Casper, WI
Kedia Corporation
Guest service representative job in Casper, WY
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$27k-35k yearly est. 19h ago
Customer Service Representative - State Farm Agent Team Member
Megan Spence-State Farm Agent
Guest service representative job in Casper, WY
Job DescriptionBenefits:
Wellness days
Team lunches and outings
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Signing bonus
Training & development
ABOUT OUR AGENCY:
I opened my agency on December 1, 2019, but my path into insurance started much earlier. I was licensed at 19 while in college planning to become a teacher, and although I taught junior high for a few years, I realized my true passion was educating adults on how to protect the income and assets theyve worked hard to build. That passion led me back into insurance, where I was mentored by the same agent who saw my potential early on and helped prepare me to become an agency owner.
Im a proud University of Wyoming alum, married to my husband Logan, and we have a son named Lincoln. Outside of work, we love camping, fly fishing, traveling, and cheering on the Pokes, Broncos, and Bills. Giving back is a big part of who we are - I volunteer with Central Wyoming Hospice, often bringing our family and office dog, Poppy, to visit patients. As an office, we support several local causes, including donating snow tires for Child Development Center buses, sponsoring the Childrens Advocacy Project, supporting Jasons Friends, Relay for Life, and the Casper Junior Football League.
Our office is a high-performing, growth-minded team that takes pride in taking exceptional care of customers while having a lot of fun along the way. We consistently rank among the top Life Insurance producers in Wyoming and placed in the top 6% of all State Farm agents nationally in 2024. Team members enjoy national holidays off, reduced hours between Christmas and New Year, birthdays off, PTO that grows with tenure, substantial year-round cash bonuses, quarterly promotions, licensing and CE reimbursement, professional training, and even an all-expenses-paid annual team weekend in Denver.
If youre motivated, coachable, and excited to grow in a supportive, high-energy environment where your effort truly matters, youll feel right at home here.
ROLE DESCRIPTION:
As a Customer ServiceRepresentative - State Farm Agent Team Member with Megan Spence - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and ability to communicate confidently make you a strong fit. In this role, you will build trust with customers, influence positive outcomes through clear guidance and recommendations, and serve as a reliable point of contact for their insurance needs.
We look forward to connecting with you if you are a customer-focused, empathetic team member who enjoys building rapport and contributing to shared goals. We anticipate internal growth opportunities for especially driven and sales-minded candidates who take ownership of their work and enjoy influencing customer decisions in a helpful, ethical way.
RESPONSIBILITIES:
Answer customer inquiries and provide clear, confident policy information.
Build strong relationships with customers by understanding their needs and recommending appropriate coverage options.
Assist customers with policy changes and updates while identifying opportunities to support retention and cross-sell efforts.
Process insurance claims and follow up with customers to ensure a smooth and supportive experience.
Maintain accurate records of customer interactions and collaborate with team members to deliver consistent service.
QUALIFICATIONS:
Strong communication and interpersonal skills, with the ability to confidently explain information and influence positive customer decisions.
Comfortable representing the agency in customer conversations by building trust, guiding discussions, and advocating for appropriate solutions.
Ability to stay organized and focused while managing multiple priorities and customer interactions.
Detail-oriented, reliable, and accountable for follow-through and outcomes.
Previous customer service experience preferred; interest in sales-related conversations and influencing outcomes is a plus.
$27k-35k yearly est. 8d ago
Customer Service Representative
Domino's Franchise
Guest service representative job in Casper, WY
About the Job: Join our winning team at Domino's in Casper! We are seeking energetic, friendly, and hard-working Customer ServiceRepresentatives (CSRs) to provide exceptional service to our customers. As a CSR, you will be the first point of contact for our valued guests, ensuring a positive and seamless experience, whether over the phone or in person. We offer a fun and fast-paced work environment with opportunities for advancement.
What We Offer:
Flexible schedule: Part-time and full-time hours are available.
Competitive wages
Career growth: We prioritize internal promotions, and many of our leaders started as CSRs or delivery drivers.
Supportive team: Work alongside a great team and have fun while getting the job done.
Employee discounts
Key Responsibilities:
Greet customers in a friendly, positive, and professional manner, both at the counter and on the phone.
Accurately enter and process customer orders using our point-of-sale (POS) system.
Handle cash and credit card transactions, including accurately counting change.
Help resolve customer complaints and issues effectively and with a smile.
Assist with other in-store duties, such as folding pizza boxes, stocking ingredients, and maintaining a clean and organized work area.
Prepare food items according to Domino's quality standards.
Collaborate with team members to ensure all tasks are completed efficiently.
Job Requirements:
Communication skills: Strong verbal communication skills with a positive, upbeat attitude.
Math skills: The ability to perform basic math and accurately handle monetary transactions.
Team player: Punctual, reliable, and willing to work as part of a team.
Physical ability: The ability to stand for extended periods, lift up to 50 pounds, and perform various food preparation tasks.
$27k-35k yearly est. 7d ago
Night Auditor
Mainstay Suites Casper 3.7
Guest service representative job in Casper, WY
Job DescriptionJoin Our Team as a Night Auditor at MainStay Suites Casper!
Are you a night owl who thrives in a fast-paced environment? Do you have a keen eye for detail and excellent organizational skills? If so, we have the perfect opportunity for you at MainStay Suites Casper as a Night Auditor.
Key Responsibilities:
Conducting the nightly Night Audit to ensure all accounts are balanced
Checking guests in and out of the hotel during late hours
Assisting guests with any inquiries or concerns during the night shift
Monitoring security cameras and ensuring the safety of all guests
Preparing daily reports and communicating any issues to the management team
As a Night Auditor, you will play a crucial role in the overall operations of our hotel during the overnight hours. Your attention to detail and customer service skills will be essential in ensuring that our guests have a comfortable and enjoyable stay.
Qualifications:
Prior experience in a hotel front desk or Night Audit role preferred
Excellent communication and problem-solving skills
Ability to work independently and multitask effectively
Knowledge of basic accounting principles
Flexibility to work overnight shifts, including weekends and holidays
If you are a team player who is dedicated to providing exceptional service to our guests, we want to hear from you. Join us at MainStay Suites Casper and become a valued member of our hospitality team.
About MainStay Suites Casper:
MainStay Suites Casper is located in the heart of Casper, Wyoming, offering comfortable accommodations and top-notch amenities for both business and leisure travelers. Our hotel provides spacious suites with fully equipped kitchens, complimentary breakfast, and free high-speed internet access. Guests can relax in our indoor pool and hot tub or stay active in our fitness center.
At MainStay Suites Casper, we are committed to providing a welcoming and comfortable environment for all our guests. Join us in delivering exceptional service and creating memorable experiences for those who choose to stay with us.
#hc169780
$25k-30k yearly est. 11d ago
Customer Service Representative - Casper locations
Wyoming Downs 3.6
Guest service representative job in Casper, WY
Responsible for walking the OTB floor, proactively greeting customers and provide friendly, courteous service at all times. Answer guest questions and build rapport with returning customers. Quickly and accurately handles cash transactions with patrons and jackpots on terminals. Conduct minor maintenance and repairs on terminals, when necessary. Protect company assets, adhering to company and departmental policies/procedures to include gaming regulations.
Reports To: Site Manager
Major Duties and Responsibilities:
Walk the gaming area looking for opportunities to interact with internal and external guests displaying an attentive, upbeat, and enthusiastic demeanor throughout each interaction.
Clearly communicate how terminals play and operate, Winners Club benefits, internal promotions, and site amenities.
Calmly listen to guest concerns and complaints; attempt to resolve as possible.
Accurately count and maintain cash bank and transactions.
Keep gaming area clean, stocked, secured, and well maintained, including but not limited to, picking up trash, clearing empty drinks, etc.
Troubleshoot minor repairs with wagering terminals and player tracking system as needed.
Work effectively with staff and guests, including but not limited to, working through disagreements in a courteous manner.
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position.
Maintain good working relations through all channels of supervisors, employees, and regulators.
Follow instructions of the supervisor.
Efficiently perform duties in both calm and busy situations.
Perform additional duties and responsibilities as assigned.
Qualifications, Education and Experience
Required:
Friendly personality comfortable initiating greetings and conversations
Experience using basic tools
Previous proven experience accurately counting, handling, and keeping track of money
Ability to quickly learn pari-mutuel equipment, rules and regulations
Basic understanding of, and experience using computers and computer programs
At least 21 years of age
Flexible availability in order to work a variety of shifts, weekends, holidays and weekends
Ability to obtain and maintain required credentials required by the Wyoming Gaming Commission
Professional appearance and personal hygiene as deemed appropriate by the supervisor
Ability to lift 50 pounds
Ability to communicate effectively in English, including both written and verbal forms
Ability to pass a pre-employment drug screening and background report
Preferred:
High school diploma or equivalent
Previous experience in customer service role
Previous pari-mutuel experience
$26k-30k yearly est. 28d ago
Customer Service Rep(06004) 1826 E Richards St, Douglas WY
Domino's Pizza 4.3
Guest service representative job in Douglas, WY
General Job Duties involve operation of all equipment; stock and rotate ingredients from delivery to storage/work area/walk-in cooler; prepare products; receive and process telephone and internet orders; count inventory and complete paperwork; clean equipment and facility.
General Physical demands involve the ability to stand, walk, sit, lift, carry, push, climb ladders/stairs, stoop/bend, crouch/squatt, reach, grasp with hands to use machines-tools-equipment-work aids, and tolerate exposure to varying temperatures/conditions inside and outside.
On the job training involves customer service orientation, interactive computer program, and hands-on practice.
Customer service skills involve the ability to comprehend and communicate verbally and written with customers/co-workers over the phone and in person.
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
$21k-28k yearly est. 10d ago
Part Time Member Services Representative
PF Management Group 4.2
Guest service representative job in Casper, WY
Benefits:
Free Gym Membership
Employee discounts
Free uniforms
Training & development
Our Job OpeningWe are searching for a Member ServicesRepresentative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience! The Member ServicesRepresentative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Some of your responsibilities will include:Customer Service/Front Desk Activities
Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
Respond to member questions and concerns in a timely and professional manner.
Conduct beverage or merchandise purchases on the point of sale system.
Member AccountsUtilize POS system to assist with new membership cards, change of address and billing or payment questions. Club Cleanliness and Maintenance
Go above and beyond to keep the front desk area and lobby clean and orderly.
Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
Regular cleaning of all exercise equipment and tanning beds.
Regular restroom and wet area cleaning and stocking.
Qualifications/Requirements
Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Physical Demands/Requirements
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 75 lbs.
Will occasionally encounter toxic chemicals during shift.
Why you should join Planet Fitness!
Contribute to changing people's lives every day by helping us create a healthier Planet!
Work hard and play hard with an amazing group of talented, dynamic professionals!
Compensation: $13.00 per hour
JOIN THE CLUB.
Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
$13 hourly Auto-Apply 60d+ ago
Night Auditor
Mainstay Suites Casper 3.7
Guest service representative job in Casper, WY
Join Our Team as a Night Auditor at MainStay Suites Casper!
Are you a night owl who thrives in a fast-paced environment? Do you have a keen eye for detail and excellent organizational skills? If so, we have the perfect opportunity for you at MainStay Suites Casper as a Night Auditor.
Key Responsibilities:
Conducting the nightly Night Audit to ensure all accounts are balanced
Checking guests in and out of the hotel during late hours
Assisting guests with any inquiries or concerns during the night shift
Monitoring security cameras and ensuring the safety of all guests
Preparing daily reports and communicating any issues to the management team
As a Night Auditor, you will play a crucial role in the overall operations of our hotel during the overnight hours. Your attention to detail and customer service skills will be essential in ensuring that our guests have a comfortable and enjoyable stay.
Qualifications:
Prior experience in a hotel front desk or Night Audit role preferred
Excellent communication and problem-solving skills
Ability to work independently and multitask effectively
Knowledge of basic accounting principles
Flexibility to work overnight shifts, including weekends and holidays
If you are a team player who is dedicated to providing exceptional service to our guests, we want to hear from you. Join us at MainStay Suites Casper and become a valued member of our hospitality team.
About MainStay Suites Casper:
MainStay Suites Casper is located in the heart of Casper, Wyoming, offering comfortable accommodations and top-notch amenities for both business and leisure travelers. Our hotel provides spacious suites with fully equipped kitchens, complimentary breakfast, and free high-speed internet access. Guests can relax in our indoor pool and hot tub or stay active in our fitness center.
At MainStay Suites Casper, we are committed to providing a welcoming and comfortable environment for all our guests. Join us in delivering exceptional service and creating memorable experiences for those who choose to stay with us.
$25k-30k yearly est. 60d+ ago
Learn more about guest service representative jobs
How much does a guest service representative earn in Casper, WY?
The average guest service representative in Casper, WY earns between $19,000 and $32,000 annually. This compares to the national average guest service representative range of $20,000 to $34,000.
Average guest service representative salary in Casper, WY