Guest service representative jobs in Columbus, OH - 585 jobs

Here at Bridge Credit Union, we strive to serve our communities with excellence at every opportunity by expanding our borders and creating new and improved ways to serve. Without our dedicated staff, we would not be able to reach our goal of great service! If you are looking to expand your knowledge, develop in your career and grow within a rapidly growing company, this opportunity may be for you! We offer: Affordable health and vision insurance Free dental insurance 401K plan with up to a 5% match, Accrued vacation and injury/illness leave Short-term and Long-term Disability Life insurance And more! Must be willing to travel. Qualifications: High school graduate or equivalent. Required knowledge: Cash handling.. Good communication skills. Professional appearance, dress, and attitude. The ability to operate related computer applications and business equipment including adding machine, copy machine, coin and money counting machines, and telephone. Data entry skills. Work Schedule Full time position Monday - Friday 9 a.m. - 5 p.m. Saturday 9 a.m. - 1 p.m. Job Description: Responsible for providing a variety of paying and receiving functions for members in person, via phone, electronically, and through the mail, including but not limited to processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances. Balances each day's transactions and verifies cash totals. Performs a broad variety of member services functions such as opening and closing accounts, renewing certificates, and assisting members with account inquiries and problems. Answers members' questions regarding Credit Union services provided and performs a variety of account maintenance duties. Actively cross-sells Credit Union services. Performs specific assigned duties and assists other Member Services Representatives/Specialist with duties as required. Serves members promptly and professionally. Acts as a daily vault teller, when needed. Job Posted by ApplicantPro

The Customer Service Representative supports Thermoid's customers by providing accurate product and service information, processing orders, resolving delivery and service issues, and coordinating closely with internal teams. This role requires strong verbal communication skills, confident phone interaction, and excellent time management to ensure daily tasks are completed accurately and on schedule. The ideal candidate is proactive, motivated, and eager to take on additional responsibilities to support team success. Principal Duties and Responsibilities: Customer Support & Order Processing • Answer customer questions by phone and email, requiring clear, confident verbal communication and a professional demeanor. • Process customer orders and respond promptly to sales and service inquiries. • Provide accurate quotes and lead times for new and existing products. • Maintain customer records with up-to-date account information. • Assist in resolving customer credit issues and documentation needs. Customer Outreach Responsibilities • Conduct proactive outreach, with an emphasis on phone-based communication, to follow up on open orders, quotes, delivery timing, backorders, and general service needs. This outreach is essential to driving excellence in customer service, strengthening customer relationships, and ensuring customers receive clear, timely, and accurate communication throughout the order lifecycle. • Document all outreach interactions accurately in D365 per established company standards. • Support Thermoid's Customer Outreach Program by completing required weekly outreach activities. Issue Identification & Resolution • Clarify customer complaints or delivery issues, determine root cause, and recommend the best solution. • Coordinate internally to expedite corrections, adjustments, or order updates, ensuring timely follow-up. • Initiate paperwork including credits, complaints, RMAs, and internal requests on behalf of customers. Administrative Responsibilities • Perform clerical tasks such as filing, data entry, correspondence, and document preparation for the sales and service departments. • Ensure accurate and consistent communication across Manufacturing Operations, Scheduling/Planning, Quality, Engineering, Finance, Sales, and Marketing. Performance & Team Responsibilities • Demonstrate strong time management and ensure daily tasks are completed consistently and accurately. • Work with a high degree of motivation and ownership; proactively seek opportunities to take on additional responsibilities that support the team. • Participate in improving workflow, customer experience, and cross-departmental communication as business needs evolve. Experience and Education: • Associate's Degree preferred; equivalent experience considered. • Minimum of two years of customer service experience preferred, ideally in a manufacturing or industrial setting. • Friendly, helpful, customer-focused approach with strong problem-solving skills. • Proven attention to detail, accuracy, and consistency in following procedures. • Strong time-management, task prioritization, and organizational abilities. Technical Skills: • Proficiency with Microsoft Office, especially Outlook and Excel. • Strong verbal and written communication skills; high comfort level handling phone-based customer interaction. • Ability to perform basic math and geometry calculations. • Experience with ERP or order-entry systems; ability to learn new systems quickly (D365 preferred but not required). • Solid administrative and documentation skills. Organizational Relationships: • Reports to: Customer Service Manager • Internal communication with: Manufacturing Operations, Quality, Planning/Scheduling, Engineering, Finance, Sales, and Marketing. • External communication with: Customers and distributors to maintain strong partnerships and support coordination. HBD Industries is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. HBD NOTICE OF COLLECTION - CALIFORNIA - December 2022 Please click on this link to view the notice.

Are you an organized, detail-oriented professional looking to elevate your career in logistics? Spartan Logistics is seeking a Customer Service Representative to join our dynamic team in Columbus, OH and play a vital role in ensuring seamless shipping and receiving operations. Monday through Friday, 8AM-4:30PM. If youre passionate about providing exceptional customer support and contributing to an efficient and organized work environment, this is your opportunity to shine! Why Choose Spartan Logistics? At Spartan Logistics, we dont just operate warehouses and fleetswe build careers. As a family-owned, third-party logistics (3PL) leader with locations in Ohio, Indiana, Kentucky, Tennessee, South Carolina, Georgia, Missouri, Arkansas, and Texas, we pride ourselves on: Industry Expertise: Managing over 4 million square feet of warehouse space with 37 years of logistics experience. Innovation and Growth: A forward-thinking company offering training and advancement opportunities. Values-Driven Culture: Guided by our core values of Safety, Teamwork, Integrity, Respect, and Service. When you join Spartan, you become part of a team that values your contributions, supports your growth, and celebrates your achievements. Requirements: Your Role as a Customer Service Representative As a Customer Service Representative at Spartan Logistics, youll help ensure smooth and efficient operations by: Managing shipping and receiving processes with precision and attention to detail. Organizing and maintaining a well-structured office environment. Conducting physical inventories on a weekly and quarterly basis. Processing billing accurately and on schedule. Providing training and direction to employees when needed. Supporting internal projects and assisting with additional duties as assigned. This role is ideal for energetic and detail-oriented professionals who thrive on organization, teamwork, and delivering excellent customer service. What Makes You a Great Fit? Were looking for a motivated professional who thrives in a fast-paced setting. Heres what youll need to succeed: Qualifications: High School Diploma or GED required. Proven customer support experience preferred. Strong communication and organizational skills. Attention to detail and ability to multitask effectively. Proficiency in data entry and excellent computer skills. Physical Requirements: Frequent standing and walking in an office environment. Ability to sit for long periods. All candidates must successfully complete a drug screening and background check as a condition of employment. What's in It for You? At Spartan Logistics, we take care of our team members with a competitive compensation package and benefits designed to support your well-being and career growth: Competitive weekly pay: Starting at $17.50/hour, based on experience. Comprehensive medical, dental, and vision insurance. Short-term and long-term disability coverage. Company-paid life insurance. 401(k) with a 4% company match. Paid time off and holidays. Boot reimbursement program. Referral bonus program. Employee assistance and chaplain program. Family-owned culture with opportunities for growth and development. Your Next Step Apply today to become part of a team thats driving logistics innovation and delivering results with integrity and excellence. Spartan Logistics is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Compensation details: 17.5-17.5 Hourly Wage PI0d4c572b1156-31181-39495162

Description: The Guest Service Agent is responsible for providing exceptional customer service to hotel guests, ensuring a memorable experience. This role involves checking guests in and out, handling reservations, and addressing guest inquiries and needs. Key Responsibilities Greet guests upon arrival, check them in, and provide information about the hotel's services and amenities. Handle guest check-outs, ensuring accurate billing and payment processing. Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues. Make, modify, and cancel guest reservations as needed. Provide concierge services, such as recommending local attractions, restaurants, and activities. Maintain a tidy and organized front desk area. Assist with luggage handling and other guest services as required. Uphold the hotel's standards of quality and hospitality at all times. This is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor. Dreamscape Hospitality reserves the right to change this , job responsibilities, duties, and working hours as needs prevail. Work Environment This job operates in a professional hotel environment. The role routinely uses standard office equipment such as computers, phones, and photocopiers. The noise level in the work environment is usually moderate. The position requires adaptability to a dynamic work environment, involving frequent interaction with clients, vendors, and hotel staff. Reasonable accommodations will be provided to individuals with disabilities, enabling them to perform the essential duties of the role. Dreamscape Hospitality also offers Competitive Benefits: Medical Insurance Dental Insurance Vision Insurance STD/LTD Life Insurance 401K FSA Equal Employment Opportunity Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job. Reasonable Accommodations: The hotel is committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job. If you require an accommodation, please discuss your needs with the Human Resources department. This covers essential aspects while being compliant with ADA guidelines, allowing for reasonable accommodations as needed. Dreamscape Hospitality is an at-will employer. This document does not constitute a contract of employment, and nothing contained in this job description issued by Dreamscape Hospitality is intended to create a contract of employment or guarantee employment. is a guideline and does not constitute a written or implied employment contract. Requirements: Physical Requirements Ability to stand, walk, and remain on feet for extended periods. Ability to lift and carry up to 50 pounds occasionally (consider adjustments based on specific needs). Visual and auditory ability to interact with guests, answer phones, and perform job duties safely. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Qualifications High school diploma or equivalent required; some college or hospitality training preferred. Previous experience in customer service, hospitality, or related field preferred. Strong communication and interpersonal skills. Ability to multitask and work in a fast-paced environment. Basic computer skills; experience with hotel reservation software is a plus. Must be able to work flexible hours, including evenings, weekends, and holidays.

←Back to all jobs at Hampton Inn Suites Columbus Scioto Downs Guest Service Representative Hampton Inn Suites Columbus Scioto Downs is an EEO Employer - M/F/Disability/Protected Veteran Status Guest Service Representative REPORTS TO: Guest Service Manager / Assistant General Manager / General Manager ABOUT HAMPTON INN & SUITES COLUMBUS SCIOTO DOWNS The Hampton Inn & Suites Columbus Scioto Downs, managed by Vista Host Management & Development Company, is located adjacent to the popular Scioto Downs Racino, offering easy access to gaming, dining, and live entertainment. With over 80 modern guest rooms and suites, the property provides guests with amenities such as complimentary hot breakfast, free Wi-Fi, and an indoor pool. It's convenient location just south of downtown Columbus makes it a perfect choice for business travelers, tourists, and gaming enthusiasts alike. POSITION SUMMARY The Guest Service Representative is responsible for all guest interactions at the front desk, including registration, departure processing, and communication of hotel services. This role requires a high level of customer focus, providing an opportunity for an engaging and outgoing personality to create positive guest experiences. Duties also include processing payments and responding to guest inquiries, while following all procedures set by management. WHO IS THIS POSITION FOR? The Guest Service Representative role is best suited for someone who: • Enjoys engaging with guests and has a friendly, outgoing personality. • Has strong communication skills and a passion for delivering excellent customer service. • Is adaptable, able to handle multiple tasks, and can maintain a positive attitude in a fast-paced environment. • Takes ownership of guest experiences, ensuring they are pleasant and accommodating. WHY JOIN OUR TEAM? • Competitive hourly pay with opportunities for performance-based incentives. • Vacation / Sick / Bereavement / Holiday Pay. • Health/Vision/Dental Insurance. • Life / STD Insurance. • 401k. • Employee Discounts (Brand Hotels & Company Hotels). • Free, Third-Party Employee Assistance Program (personal and professional). • Opportunities for growth within Vista Host's expanding portfolio. DUTIES AND RESPONSIBILITIES • Provide exceptional customer service to all hotel guests, making their stay as comfortable and enjoyable as possible while achieving team and brand goals. • Perform quality assurance (QA) requirements for the front office department. • Ensure compliance with hotel policies, procedures, and relevant ordinances regarding personnel, security, cash handling, guest relations, and safety. • Remain highly visible and readily available for guests, taking initiative to offer assistance or answer questions. • Adhere to hotel credit policies, including credit card authorization, direct bill accounts, cash payments, and incidental deposits. • Manage guest complaints, taking ownership to resolve issues and ensure superior guest satisfaction. • Greet, register, suggestively sell (and upsell), issue room keys, and assign rooms in a friendly and efficient manner. • Provide information about the hotel, amenities, local dining, attractions, and travel directions. • Accurately check out guests and communicate departures to housekeeping. • Make, confirm, and cancel reservations via telephone, computer, and written communication. • Answer and route internal and external phone calls in a friendly manner, following prescribed procedures. • Update the shift-to-shift log regularly to ensure clear communication between shifts. • Maintain cleanliness and organization of the hotel lobby, coffee stations, and front desk area. • Assist other departments as needed and perform other related duties as assigned. POSITION REQUIREMENTS • Must be able to communicate effectively in English, both written and verbally. • Must be able to stand for extended periods. • Must be able to lift up to 20 lbs. • Ability to work independently and manage tasks without supervision Please visit our careers page to see more job opportunities.

Job DescriptionDescription: Guest Service Representatives are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Essential Job Functions Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). Always comply with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations. Always maintain a friendly and warm demeanor. Greet and welcome all guests approaching the front desk in accordance with Mid-Continent Hospitality standards. Maintain proper operation of the telephone switchboard and ensure that all Mid-Continent Hospitality performance standards are met. Handle requests for information, mail and messages in an efficient and courteous manner. Answer guest inquiries about hotel service, facilities and hours of operation. Answer inquiries from guests regarding restaurant, transportation, entertainment, etc. Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel. Follow all Mid-Continent Hospitality credit policies. Be aware of all rates, packages and special promotions; be familiar with all in-house groups; be aware of closed-out and restricted dates. Obtain all necessary information when making room reservations and follow the rate quoting scenario. Be familiar with all Mid-Continent Hospitality policies and house rules as well as hospitality terminology. Have knowledge of and assist in emergency procedures as required. Handle check-ins and check-outs in a friendly, efficient and courteous manner. Fully understand and be able to operate all relevant aspects of the front desk computer system. Always use proper two-way radio etiquette when communicating with other employees. Employees must always be attentive, friendly, helpful and courteous to all guests, managers and all other employees. Maintain compliance with all company policies and procedures. Perform related duties as assigned by supervisor. Requirements: Required Skills/Abilities: Guest Service Representatives must possess a positive and upbeat personality with the desire to deliver outstanding customer service to our agents. Guest Service Representatives must have the ability to multi-task, be detailed-oriented, and be able to solve problems in order to be effectively deal with internal and external customers. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high-pressure situations. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests. Must maintain composure and objectivity while under pressure. Education and Experience Experience in a hotel or a related field helpful. High School diploma or equivalent required. Physical Requirements: Light work - exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during the entire shift.

REPORTS TO Guest Services Lead, Guest Experience Supervisor and/or Assistant General Manager The Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. They will accommodate campground guests by registering, issuing keys, keeping proper record of occupied sites, making and confirming reservations and collecting payments. The GSR will help maintain a clean, well-stocked and organized store. SPECIFIC DUTIES Greet and welcome all guests approaching the front desk in accordance with KOA standards. Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards. Prepare reports as required, relating to shift check-list, and down-time reports. Answer inquiries from guests regarding campground amenities and local attractions. Fully comprehend and be able to operate all relevant aspects of the campground property management system. Ensure logging and delivery of all messages, packages and mail in a timely and professional manner. Be familiar with all in-house groups. Establish and maintain good communications and teamwork with fellow associates and other departments within the campground and utilize proper two-way radio etiquette at all times. Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner. Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card handling procedures. Notify management of any pertinent information related to daily shift activities. Maintain high standards of professionalism, customer service, quality and cleanliness. Maintain store displays and inventory control as directed, and communicate ideas and guest feedback. Increase revenues through up-selling strategies and profitability of ancillary income. Maintain health standards and ensure guests and team members are in a safe and secure environment. Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals. Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. EXPECTED RESULTS Demonstrates positive attitude with guests, management, team members and vendors. Consistent maintaining of arrivals, departures and campground census reports. Attention to detail when handling reservations and/or registering guests. Promotion of ancillary revenue streams. Meet Quality Assurance standards. JOB QUALIFICATIONS Hear and speak the English language fluently Strong decision-making ability Excellent communication, collaboration, and delegation skills with ability to manage confrontation Strong working knowledge of operational procedures Comfortable in a fast-paced and high-pressure environment. Motivated, goal oriented and results driven Ability to maintain confidentiality Able to work nights, weekends, and holidays PHYSICAL REQUIREMENTS Ability to stand for long periods of time. Must be able to lift to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly. Ability to bend, stoop, kneel, crouch, climb and move safely over uneven terrain. Able to work inside and outdoors and in various climates.

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

Job DescriptionGuest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

The Holiday Inn Express Obetz is searching for Front Desk Associates as we ramp up towards the busy tourist season. We are searching for people to work the 7:00am-3:00pm, 3:00pm to 11:00pm and 11:00pm to 7:00am. Full and part time opportunities are available. This position is eligible for Health Insurance, Vacation, Employee Discounted Hotel Rooms, and Sign on Bonus. Required Tasks: According to Hotel Standards: *Guest Check-in & Check-out *PMS Operations *Cash Handling & Credit Card Transactions *Switchboard Operation and Telephone Etiquette *Front Office Emergency/Security Procedures *Reservations-Guest Rooms and Meeting Rooms *Assist with Administrative Duties as assigned by Management *Keep Front Desk Area & Lobby Neat & Tidy and Clean Daily *Set up Breakfast Bar or Refill/Monitor Cleanliness of Bar & Tables *Minor Decision Making *Take Group Reservations & Set up Group Blocks *Sales of Guest Rooms with New Arrivals and Phone Inquiries *Follow All Policies & Procedures as Outlined in the Employee Handbook *Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Name-tag *Operate Laundry as Directed *Maintain a Professional Attitude to all Guests, Associates & Vendors Required Skills: *Fluent Verbal & Written Communication in Proper English (Spanish, if possible) *Basic Math *Hand Writing *Computer Skills/Keyboard/Typing Skills *Operate a 10 Key Calculator *Hospitable, Civil Contact with the Public *Ability to Work Independently, with Little to no Supervision *Ability to Complete Multiple Tasks Simultaneously *Night Audit/Basic Accounting Skills/Training Physical Requirements: *Neck: Bending & Twisting *Arms: Reaching, Bending, Light Carrying, Pushing, Pulling *Hands: Finger Dexterity, Grasping *Trunk: Bending & Twisting *Legs: Normal Balance, Crouching or Kneeling *Feet: Standing For Long Periods, Walking, Climbing Stairs *Auditory: Ability to Read & Comprehend Emergency & Security Information Including Labels & Directions; Ability to Communicate in Emergency Situations & to Supervisor in English. *Hearing: Ability to Hear Emergency Alarms, Telephone & Conversation Vision: Legal Normal Vision with or without Accommodation Transportation to and from the Hotel is the responsibility of the employee!! I have read and understand the job description as indicated and understand any task that keeps the hotel running is part of any job description. This description may be altered from time to time by the Hotel! Job Posted by ApplicantPro

Renaissance Columbus Downtown Hotel sits in the heart of Columbus, offering easy access to landmarks like the Ohio Theatre, German Village, and the Greater Columbus Convention Center. The hotel blends eclectic, modern design with upscale amenities, including a rooftop pool, Club Lounge, and locally inspired dining at Latitude 41 and Bar 41. The Renaissance Columbus Downtown is looking for its next great team member to join us on our Front Office team. We are committed to providing you with: Highly competitive wages An exceptional benefit plan for eligible associates & your family members 401K matching program for eligible associates Free Associate Meals Free Associate Parking Free Associate Bus Pass Discounts with our Crescent managed properties in North America for you & your family members. Discounts at Marriott brand properties worldwide Here is what you will be doing each day: As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards. You will greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction. Does this sound like you? You have prior experience as a Front Desk Agent in a hotel or in a high volume industry dealing with customers. You are passionate about providing our guests with excellent customer service and thrive to always ensure guest satisfaction and enhance their experience to make it a memorable one. You are looking for early evenings and weekends works for your personal life. You have excellent computer skills and have a team spirit. Marriott brand experience a plus. Our Differences Are What Make Us Great: At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Weekends a MUST. Also, must be able to put your phone down. And one more thing, I keep interviewing people who say they are doing multiple tasks at other properties, like maintenance or breakfast or housekeeping during their front desk shift. We don't ask our Front Desk staff to do that. This is for a Front Desk position only. Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Primary Responsibilities • Greet guests and perform check-in/out procedures • Follow all cash and credit card procedures required by hotel and brand standard • Check house count to determine the rooms available for the day • Review credit limit exception report & gets additional approval if necessary • Check expected departures for today & clears checkouts or extends stays after check out time • Update housekeeping room status when received from housekeeping • Balance departments from daily activity report at the end of shift • Performs cashier shift change when cash is in balance • Explain any of the hotel's promotional items to each guest checking in & gives them to any guest who requests them • Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations • Respond promptly to any guests' inquiries or complaints; Offers alternate solution if guest demand cannot be met • Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form • Ability and flexibility to work various shifts including evenings, weekends, and holidays Education/Experience • High School diploma or GED preferred • One year hospitality experience required • Customer service experience required • Experience handling cash and credit card procedures • Attention to detail • Knowledge of the hotel layout, all amenities offered, and all procedures & organization. • Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Columbus Dublin OH HGI SECTION ONE: MCR Universal Role Standards CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork Duties and Expectations 1. Happy Guests Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. Events: Awareness and support for all groups and events at the hotel. Technology: Understanding of relevant technology for each role. Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. 2. Spotless Cleanliness Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized. Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe. Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning. 3. Product Consistency & Quality Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift. Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication. Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times. 4. Teamwork Communication: Communication between Team Members should be clear, honest, and professional. Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests. Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace. SECTION TWO: Front Desk Agent, Role Specific Duties and Expectations The core mission of the Front Desk Agent is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner. Other Duties and Expectations Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable. Rate Schedule: Up-to-date understanding of room rates, promotions. Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist. SECTION THREE: Success Metrics Happy Guests Management Performance Ratings Guest Satisfaction Scores/Intent to Return Spotless Cleanliness GM/AGM Spot Checks Leadership Walk-throughs (RVP, etc.) Guest Ratings/Reviews Product Consistency & Quality Checklist Tracking Management Performance Ratings Guest Ratings Teamwork Management Performance Ratings SECTION FOUR: Qualifications & Requirements Qualifications & Requirements: Experience in a hospitality, service, consumer-facing franchise or related field preferred. Can-Do Attitude: Must have a positive attitude and willingness to learn. Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures. Handle Pace and Pressure: Must work well in stressful, high-pressure situations. Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests. Communication Skills: Must be able to convey information and ideas clearly. Hospitality and Guest Service: Must have a desire to serve all guests. Age Requirement: Must be 18 years of age or older to perform this job. Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel. Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock. Breaks: Clock in/out for breaks at the designated time on your schedule. Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift. Physical Working Demands & Working Environment: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to: Stand or remain in a stationary position for long periods of time (3-4 hours at a time). Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls. Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms. Inspect and visually observe details at close range (within a few feet) and from long range. Occasionally required to lift packages or general office equipment. The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers). Language + Reasoning Skills: Read, write, understand and communicate with others effectively using the English language. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

Job DescriptionBenefits: Competitive salary Employee discounts Free uniforms Benefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. Responsibilities Monitor the maintain knowledge of hotel operations and activities Take reservations and answer questions via phone, email, and in-person Build rapport with guests and identify their needs through friendly conversation and open-ended questions Describe the features and amenities of guest rooms Ensure compliance with health and quality standards Qualifications Friendly and outgoing personality Familiarity with hospitality industry standards Proficient in English; knowledge of other languages is a plus Computer literacy Able to resolve issues with a customer-focused orientation Able to lift 30 pounds

Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team! The Night Auditor works as a Guest Service Representative and member of the Front Desk Team specifically responsible for auditing all revenue transactions, ensuring reports are accurate, credit card batches are transmitted correctly and cash is secured. Serves as acting Manager on Duty in the case of an incident oremergency. Conducts property inspections to ensure safety protocols are in effect. Exercises good judgment and able to effectively resolve guest situations. Exceed guests' expectations while assisting in all Front Desk related functions to include the check-in/out process, reservations and all other guest inquiries. QUALIFICATIONS: Previous guest relations training. Accounting background preferred. Ability to communicate effectively with the public and other Team Members. Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin,sexual orientation, gender identity, disability or protected veteran status.

Customer Service Representative Duration: 6-12-month contract Pay: $18-$19/hour Are you a recent graduate with a degree in Business (Finance, Accounting, Economics, etc.) - or even Marketing, Psychology, or Communications? Looking to launch your career in a professional, corporate environment? This is your chance to join a leading investment banking firm and gain hands-on experience in financial services. Who We're Looking For: • Recent grads or professionals with 6 months to 2 years of experience (internships count!) • Strong communication, problem-solving, and organizational skills • Background in banking, financial services, or customer support is a plus Preferred qualifications: • Bachelor's degree • Previous call center or customer-facing experience What You'll Do: • Handle inbound calls related to accounts • Deliver high-quality, accurate, and efficient customer service • Troubleshoot and resolve client issues professionally • Maintain detailed records of customer interactions 🌟 Why Join Us? • Get your foot in the door at a top-tier financial institution • Build skills in client service, financial operations, and problem resolution • Work in a collaborative, growth-oriented environment • Potential to convert to a full-time role

The Guest Service Agent is responsible for providing exceptional customer service to hotel guests, ensuring a memorable experience. This role involves checking guests in and out, handling reservations, and addressing guest inquiries and needs. Key Responsibilities Greet guests upon arrival, check them in, and provide information about the hotel's services and amenities. Handle guest check-outs, ensuring accurate billing and payment processing. Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues. Make, modify, and cancel guest reservations as needed. Provide concierge services, such as recommending local attractions, restaurants, and activities. Maintain a tidy and organized front desk area. Assist with luggage handling and other guest services as required. Uphold the hotel's standards of quality and hospitality at all times. This is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor. Dreamscape Hospitality reserves the right to change this , job responsibilities, duties, and working hours as needs prevail. Work Environment This job operates in a professional hotel environment. The role routinely uses standard office equipment such as computers, phones, and photocopiers. The noise level in the work environment is usually moderate. The position requires adaptability to a dynamic work environment, involving frequent interaction with clients, vendors, and hotel staff. Reasonable accommodations will be provided to individuals with disabilities, enabling them to perform the essential duties of the role. Dreamscape Hospitality also offers Competitive Benefits: Medical Insurance Dental Insurance Vision Insurance STD/LTD Life Insurance 401K FSA Equal Employment Opportunity Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job. Reasonable Accommodations: The hotel is committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job. If you require an accommodation, please discuss your needs with the Human Resources department. This covers essential aspects while being compliant with ADA guidelines, allowing for reasonable accommodations as needed. Dreamscape Hospitality is an at-will employer. This document does not constitute a contract of employment, and nothing contained in this job description issued by Dreamscape Hospitality is intended to create a contract of employment or guarantee employment. is a guideline and does not constitute a written or implied employment contract. Requirements Physical Requirements Ability to stand, walk, and remain on feet for extended periods. Ability to lift and carry up to 50 pounds occasionally (consider adjustments based on specific needs). Visual and auditory ability to interact with guests, answer phones, and perform job duties safely. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Qualifications High school diploma or equivalent required; some college or hospitality training preferred. Previous experience in customer service, hospitality, or related field preferred. Strong communication and interpersonal skills. Ability to multitask and work in a fast-paced environment. Basic computer skills; experience with hotel reservation software is a plus. Must be able to work flexible hours, including evenings, weekends, and holidays.

Job DescriptionDescription: Guest Service Representatives are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Essential Job Functions Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). Always comply with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations. Always maintain a friendly and warm demeanor. Greet and welcome all guests approaching the front desk in accordance with Mid-Continent Hospitality standards. Maintain proper operation of the telephone switchboard and ensure that all Mid-Continent Hospitality performance standards are met. Handle requests for information, mail and messages in an efficient and courteous manner. Answer guest inquiries about hotel service, facilities and hours of operation. Answer inquiries from guests regarding restaurant, transportation, entertainment, etc. Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel. Follow all Mid-Continent Hospitality credit policies. Be aware of all rates, packages and special promotions; be familiar with all in-house groups; be aware of closed-out and restricted dates. Obtain all necessary information when making room reservations and follow the rate quoting scenario. Be familiar with all Mid-Continent Hospitality policies and house rules as well as hospitality terminology. Have knowledge of and assist in emergency procedures as required. Handle check-ins and check-outs in a friendly, efficient and courteous manner. Fully understand and be able to operate all relevant aspects of the front desk computer system. Always use proper two-way radio etiquette when communicating with other employees. Employees must always be attentive, friendly, helpful and courteous to all guests, managers and all other employees. Maintain compliance with all company policies and procedures. Perform related duties as assigned by supervisor. Requirements: Required Skills/Abilities: Guest Service Representatives must possess a positive and upbeat personality with the desire to deliver outstanding customer service to our agents. Guest Service Representatives must have the ability to multi-task, be detailed-oriented, and be able to solve problems in order to be effectively deal with internal and external customers. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high-pressure situations. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests. Must maintain composure and objectivity while under pressure. Education and Experience: College course work in related field helpful. Experience in a hotel or a related field helpful. High School diploma or equivalent required. Physical Requirements: Light work - exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during the entire shift.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. A historic feel mixed with modern amenities awaits you at The Westin Great Southern Hotel in downtown Columbus, Ohio. Ideally situated near the German Village in a historic red brick building, our hotel offers our guests a relaxing getaway in the heart of downtown. At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are looking for its next great team member to join us on our Front Office team. We are committed to providing you with: · Highly competitive wages. · An exceptional benefit plan for eligible associates & your family members. · 401K matching program for eligible associates. · Flexible scheduling to allow you to focus on what is important to you. · Discounts with our Crescent managed properties in North America for you & your family members. Discounts at Marriott brand properties worldwide. · Free Bus Pass Here is what you will be doing each day: As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards. You will greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction. Does this sound like you? You have prior experience as a Front Desk Agent in a hotel or in a high volume industry dealing with customers. You are passionate about providing our guests with excellent customer service and thrive to always ensure guest satisfaction and enhance their experience to make it a memorable one. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life. You have excellent computer skills and have team spirit. Marriott brand experience a plus. Our Differences Are What Make Us Great: At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.