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Guest service representative jobs in Lancaster, PA

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  • Representative - Customer Service

    Wesco 4.6company rating

    Guest service representative job in Annville, PA

    As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed. **Responsibilities:** + Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints. + Process payments for cash account customers. + Research and resolve customer problems, acting as the customer liaison between other departments when necessary. + Back-up support to sales counter with walk in and telephone inquiries. **Qualifications:** + High School Degree or Equivalent required + Associates' Degree (U.S.)/College Diploma (Canada) preferred + 2-4 years of relevant experience + Solid interpersonal skills that allow one to work effectively in a diverse working environment + Able to effectively communicate both verbally and in writing + Able to work well under pressure + Strong attention to detail + Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times + Computer literate, including effective working skills of MS Word, Excel, and e-mail At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (**************************************************************************** and active community engagement, we create an environment where every team member has the opportunity to thrive. Learn more about Working at Wesco here (******************************************************************* and apply online today! Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company. _Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer. _ _Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._
    $25k-33k yearly est. 45d ago
  • Hotel Front Desk Agent (FT) - 2nd Shift

    Spooky Nook Sports-Pa 3.5company rating

    Guest service representative job in Manheim, PA

    Job DescriptionDescription: The Hotel Front Desk Agent is responsible for accommodating guests of the Warehouse Hotel in a welcoming manner while upholding a professional demeanor at all times. SCHEDULE: 3p-11p, weekend availability is required Benefits Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed. As a Full-Time team member of the Nook, you will enjoy: Free family membership to our massive 80,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. Affordable and comprehensive Medical, Dental, and Vision benefits Competitive PTO package Paid holidays 401k program 35% discount on food and beverage purchases, including the Forklift and Palate restaurant 35% discount on all Nook apparel Free child watch (3-hour increments) Discounts on academy team programs, birthday parties, personal training, event space rental, and more! Local business discounts Essential Job Functions Greet, register, and assign rooms to guests Issue room keys Transmit and receive telephone messages Answer inquiries pertaining to hotel services, registration of guests, recreational facilities in complex and around the complex, shopping, dining, entertainment, and travel directions Keep records of room availability and guest accounts Compute bills, collect payments, and make changes for guests Make and confirm reservations Post charges (such as room, food, telephone) to ledger Make restaurant, transportation, or entertainment reservations, as well as arrange for tours Deposit guests' valuables into hotel safe or safe deposit box Sell a variety of seasonal tickets Assist in delivery of luggage, fruit baskets, flowers, etc. to Guest Rooms Maintain inventory and upkeep of brochures for Lobby brochure rack Use switchboard to connect interoffice and house calls Answer, screen, and route outside calls Supply information to callers and record messages Perform clerical duties such as typing, group arrival preparations, proofreading, and mailing brochures and information to guests Report tasks to maintenance, housekeeping, common area, and management using multiple communication processes Record and set up all wake-up calls Record lost and found items into Visual One and coordinate with housekeeping the mailing of all articles to Guests All other duties assigned Requirements: 18 years of age or older High School Diploma or equivalent Dependable transportation to and from work Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed Authorized to work in the United States Preferred Qualifications Previous experience in a guest-focused environment a plus Highly dependable with a history of consistent attendance and punctuality Guest-focused/service-oriented; ability to see big picture and impact on company. Supports Company mission as serves as an advocate for its products and services Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor. Self-starting and motivated with the ability to work independently and take initiative Ability to multi-task and balance multiple projects/duties at once Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale Trustworthy and honest; takes accountability when appropriate Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality Bilingual in English and Spanish is a plus Working Conditions Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing, sitting, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing and smelling. The team member will be frequently required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 25 lbs occasionally. Noise Level: The noise level in this environment is typically moderate. Work schedule: The work schedule may fluctuate to including evenings, weekends, and holidays.
    $30k-35k yearly est. 11d ago
  • Customer Service & Sales Representative

    SPI LLC 4.0company rating

    Guest service representative job in Lancaster, PA

    Job Description current customers. Assist with warehouse tasks as needed. Areas of responsibilities may include but are not limited to: Attract potential customers by answering product and service questions. Suggest additional products and services to potential and current customers. Manage large amounts of inbound and outbound calls. Anticipate customer needs, following up with previous customers to offer reorders or additional services. Responsible for product knowledge to answer customer questions. Assess competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities. Develop leads, referrals, and accounts by checking customer's buying history, suggesting related and new items, and explaining technical features. Closing sales and achieving sales targets. Create and maintain a database of current and potential customers. Assist with administrative tasks and warehouse work as needed. Assist in products and service issues, purchasing, scheduling, facility maintenance, truck maintenance and warehouse/office housekeeping as needed. Participate in monthly and/or annual physical inventories. Schedule inbound/outbound deliveries, as well as incoming/outgoing inventory. Stock, organize, and maintain showroom to maximize sales and maintain inventory. Maintain proper project details, documentation, and orders for specific large projects. Education, Skills, Experience, and Knowledge High school diploma/GED or equivalent work experience Customer service oriented with strong telephone, computer, and multi-tasking skills General knowledge of warehouse operations Must be able to operate a forklift and/or pallet jack Basic math and computer skills Ability to write legibly and communicate clearly with professionalism and courtesy Experience with inventory/inside sales and/or demonstrated success working with customers Work Environment Office and warehouse/fabrication environment Physical demands may include but are not limited to: High level of sitting, walking, standing, and/or climbing Stooping, bending, kneeling, and reaching Work outside/inside around machinery with moving parts and vehicles Exposure to all seasons of weather, as well as slippery and uneven surfaces Must be able to lift a minimum of 30lbs Travel None Exemption Status Non-exempt
    $28k-35k yearly est. 27d ago
  • Customer Service Representative

    Veolia 4.3company rating

    Guest service representative job in Hummelstown, PA

    Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: The customer service representative operates on various functional levels within the call center. Handling a high volume of calls is the top priority while handling back-office functions such as billing, field service processing which entails scheduling and completion, collections, bad debt and cash processing. The customer service representative is responsible for providing professional, effective, and efficient customer service for all internal and external customers by using excellent, in-depth knowledge of company policies and procedures and PA regulatory commission requirements. Primary Duties/Responsibilities: Ensure customer calls/contacts, billing, collections, cashiering, field orders, and other customer service functions, are handled effectively, timely, and efficiently in a knowledgeable and positive manner. Receives, investigates and resolves customer calls, emails, complaints and inquiries pertaining to billing, collections, and other customer service functions. Responsible for achieving customer service metrics and satisfaction levels. Ensure all service orders are complete and entered into the CIS. Assist with routing new development for meter reading and entry into CIS. Process customer payments, prepare daily deposits, maintain cash reports. Prepare billing adjustments. Efficiently and accurately prepares, updates, maintains and files a variety of customer billing and collections information, service orders, data, reports, and the like. Promotes/explains company initiatives, programs, and processes to customers, and obtains appropriate information from customers (ACH, ebilling, conservation, etc.). Qualifications Education/Experience/Background: High School Diploma/GED is required. Associate's degree or equivalent from a two-year college or technical school preferred. Regulated Utility or Municipality customer service experience preferred. Experience using CC&B Customer Billing Information System or similar is preferred. 2 years previous call center, front office, bad debt, back office, and/or billing customer service experience required. Knowledge/Skills/Abilities: Excellent customer service skills with the ability to handle irate customer interactions as needed. Excellent verbal and written communication skills. Strong interpersonal and people skills. Active listening abilities. Proficiency in Google Suite or similar products. Ability to work on multiple tasks simultaneously and adapt to changing priorities in a fast-paced environment. Strong attention to detail. Good organization and problem-solving skills. Ability to work effectively in a team environment and with other departments. Additional Information Pay Rate: $24.18 per hour. Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
    $24.2 hourly 34d ago
  • Customer Service Rep

    TCH Group, LLC 2.9company rating

    Guest service representative job in Lancaster, PA

    This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records
    $28k-35k yearly est. 3d ago
  • Customer Service Rep

    Carsonvalleyhealth

    Guest service representative job in Lancaster, PA

    This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records
    $27k-35k yearly est. 3d ago
  • Customer Service Representative $17 hourly

    Raymour & Flanigan Furniture 4.6company rating

    Guest service representative job in Wyomissing, PA

    Part Time / 20-25 hours per week Travel required between two locations when needed Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more! What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened. What we need from you is: * Consistently to provide genuine, friendly, personable and professional service. * Effective communication, interpersonal and organizational skills in person and on the phone. * Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment. * Proactively resolve escalated customer issues. * Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests. * Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events. We can't wait to get to know you! For a more detailed look into this role click here or copy and paste the following link if using a mobile device ************************************************************************************************************************************ Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan proudly supports a drug and smoke free work environment. Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)
    $27k-33k yearly est. 18d ago
  • Customer Service Rep(04840) -3201 Lincoln Highway

    Domino's Franchise

    Guest service representative job in Thorndale, PA

    Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily. Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Additional Information All your information will be kept confidential according to EEO guidelines.
    $27k-36k yearly est. 12d ago
  • Guest Services Specialist - FT 3rd Shift - Weekends

    Lifepath Christian Ministries

    Guest service representative job in York, PA

    Full-time Description Job Title: Guest Services Specialist FLSA: Non-exempt Provide oversight of front desk which includes answering the telephone, screening guests, and monitoring security cameras Maintains security of facility through routine methods Conducts intakes for new guests Provides shelter orientation tour for new guests to include a shower, processing belongings, and gather linens and toiletries Oversees and assigns guest chores and stock supplies Assist in completion of daily linen laundering as needed Engages shelter guests with compassion and understanding, while also setting healthy boundaries Documents any pertinent information regarding guests including intake, medications, scanning for services as appropriate Regularly walks the building and conducts bed/bathroom checks and appropriately deals with rule and/or unsafe/unsanitary violations Contacts emergency services should the need arise and maintain a calmness amongst the guests while situations are being handled Attends and actively participates in staff meetings Other Duties: Any other duties as required by supervisor Assist in the food services area on an as needed basis Evaluate emergency situations and handles them when the Supervisor is not in the area Maintains confidentiality of all data, including guests, employee, and operational data Education/Qualifications: High School or equivalent Must have a committed personal relationship with Jesus Christ Must agree with and sign LifePath's Statement of Christian faith and be able to share that faith and knowledge with staff and guests Must have excellent and demonstrated interpersonal relations and both written and oral communication skills Proficiency with MS Office Suite, computer input, and database management Other Factors to Consider: Ability to walk, stand and/or sit for long periods of time, reach, lift, bend, kneel, stoop, climb stairs, push, and pull items weighing 25 pounds or less; manual dexterity; auditory and visual skills; ability to follow written and oral instructions and procedures. Excellent reading and writing skills; typing/computer usage; proficient interpersonal relations and communicative skills; ability to follow written and oral instructions and procedures; Possess a valid Pennsylvania Driver's License Working Conditions: Inside and outside environment
    $27k-38k yearly est. 41d ago
  • Customer Service Representative - State Farm Agent Team Member

    Jody Brackins-State Farm Agent

    Guest service representative job in Rising Sun, MD

    Job DescriptionBenefits: Bonus based on performance Free food & snacks Paid time off Training & development 401(k) Flexible schedule Join Our Dynamic Team as a Customer Service Representative at Jody Brackins State Farm! Are you ready to make a difference in peoples lives? At Jody Brackins State Farm, were not just offering a job; were offering a chance to be part of a thriving community where exceptional customer experiences are at the heart of everything we do! As a Customer Service Representative, you will play a pivotal role in shaping our agencys success by delivering outstanding service and support to our clients. Your keen attention to detail, exceptional communication skills, Sense of URGENCY, Multi-tasking and genuine desire to help others will make you an indispensable member of our team. YOU WILL NEED TO BE DRIVEN AND SELF MOTIVATED!! Property and Casualty, Life and Health Licenses are required! What Makes Us Stand Out? Empowerment & Growth: We believe in nurturing talent from within! For those who are driven and sales-minded, we offer exciting internal growth opportunities that can elevate your career to new heights. Collaborative Culture: Join a fantastic, mature office culture where teamwork and camaraderie are celebrated. We work together, support each other, and enjoy a fun and dynamic work environment! Impactful Work: Every interaction you have will directly contribute to the well-being of our community members. Your role will be crucial in not just meeting customer needs, but anticipating them and ensuring their peace of mind. Comprehensive Training: We provide top-notch training to equip you with the skills and knowledge you need to excel. You wont just be a representative; youll be a trusted advisor to our clients. If youre a customer-focused, empathetic individual with a passion for helping others, we want to hear from you! Join us in our mission to create lasting relationships and positive experiences for our clients. Lets Connect! If youre ready to embark on a fulfilling career with us, apply now and become part of a team that values your contributions and celebrates your successes. Together, we can make a lasting impact! Jody Brackins State Farm Where Your Career Meets Community! RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist clients with policy changes and updates. Process insurance claims and follow up with clients. Maintain accurate records of customer interactions. Billing and Premium Questions Pivoting to Multi-line opportunities QUALIFICATIONS: Strong communication and interpersonal skills. Detail-oriented and able to multitask. Strong sense of Urgency is critical Previous customer service experience preferred. Team Player that takes Ownership!
    $28k-37k yearly est. 15d ago
  • Guest Relations Teammate

    Team Fx

    Guest service representative job in Shrewsbury, PA

    Full-time, Part-time Description FX Studios is committed to providing exceptional customer service to each and every guest; we want each guest's experience to be nothing less than exceptional! The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX Studios. The Teammate is to create an exceptional experience for every guest and be sure FX is presented at its finest (clean, updated, professional, etc.). We require our team to follow our choreography and protocols to ensure consistency for the guest's experience. The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX brand by showing passion, creativity, and quality and more importantly abide by all Policies & Procedures, Protocols and efficiently complete all tasks assigned while achieving goals of the team. The Teammate works closely with the guests, Service Providers and Guest Relations Manager to ensure communication, consistency, teamwork and ultimately exceed our guest's expectations. Requirements Ability to work varying hours and days to meet business needs Ability to effectively communicate with guests and teammates Ability to handle multiple tasks simultaneously Strong interpersonal skills Ability to work in a fast-paced environment Comply with dress code Ability to problem solve Ability to take responsibility for actions Preferred experience with CRM Software but not required Preferred Customer Service or selling experience (retail, hospitality, customer service, etc.) but not required
    $22k-29k yearly est. 60d+ ago
  • Front Desk Agent

    Aashvi Hosputality LLC

    Guest service representative job in Hummelstown, PA

    Job DescriptionBenefits: Bonus based on performance Employee discounts Free uniforms Training & development Benefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. Responsibilities Monitor the maintain knowledge of hotel operations and activities Take reservations and answer questions via phone, email, and in-person Build rapport with guests and identify their needs through friendly conversation and open-ended questions Describe the features and amenities of guest rooms Ensure compliance with health and quality standards Qualifications Friendly and outgoing personality Familiarity with hospitality industry standards Proficient in English; knowledge of other languages is a plus Computer literacy Able to resolve issues with a customer-focused orientation Able to lift 30 pounds
    $25k-31k yearly est. 3d ago
  • 2026 Workamper Couple: Office, Maintenance & Guest Services Positions

    Horizon Outdoor Hospitality 4.0company rating

    Guest service representative job in Jonestown, PA

    Come Workamp with us in beautiful central Pennsylvania! Are you and your partner looking for your 2026 adventure? Come join the team at Jonestown/Hershey NE KOA, located in the scenic heart of Pennsylvania Dutch Country, just a short drive from the world famous Hersheypark, historic Gettysburg, and the rolling Appalachian Mountains. Our campground is surrounded by charming small towns, covered bridges, hiking trails, and sweet Hershey chocolate aromas in the air! We are seeking friendly and dependable Workamping couples for the Spring 2026 season. Positions include: Front Desk/Guest Services - welcoming guests, taking reservations, and providing outstanding customer service. Maintenance - light maintenance work, general upkeep, and campground projects. This position requires a valid driver license. Guest Services (Site Escorting) - guiding guests to their sites and helping them settle in while offering outstanding customer service. This position requires a valid driver license. Compensation includes competitive pay for all hours worked, a free RV site, and accrued seasonal PTO. If you're a positive, hardworking couple who loves the RV lifestyle and enjoys helping campers make lasting memories, we'd love to hear from you! Requirements Strong customer service skills with every guest interaction Must pass background check Maintenance & Guest Services positions require a valid driver license Front Office positions require general computer skills and knowledge Benefits Competitive pay for all hours worked Free RV site Accrued PTO
    $22k-28k yearly est. Auto-Apply 60d+ ago
  • Representative - Customer Service

    Wesco 4.6company rating

    Guest service representative job in Annville, PA

    As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed. Responsibilities: Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints. Process payments for cash account customers. Research and resolve customer problems, acting as the customer liaison between other departments when necessary. Back-up support to sales counter with walk in and telephone inquiries. Qualifications: High School Degree or Equivalent required Associates' Degree (U.S.)/College Diploma (Canada) preferred 2-4 years of relevant experience Solid interpersonal skills that allow one to work effectively in a diverse working environment Able to effectively communicate both verbally and in writing Able to work well under pressure Strong attention to detail Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times Computer literate, including effective working skills of MS Word, Excel, and e-mail
    $25k-33k yearly est. Auto-Apply 45d ago
  • Customer Service & Sales Representative

    Spi LLC 4.0company rating

    Guest service representative job in Lancaster, PA

    current customers. Assist with warehouse tasks as needed. Areas of responsibilities may include but are not limited to: Attract potential customers by answering product and service questions. Suggest additional products and services to potential and current customers. Manage large amounts of inbound and outbound calls. Anticipate customer needs, following up with previous customers to offer reorders or additional services. Responsible for product knowledge to answer customer questions. Assess competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities. Develop leads, referrals, and accounts by checking customer's buying history, suggesting related and new items, and explaining technical features. Closing sales and achieving sales targets. Create and maintain a database of current and potential customers. Assist with administrative tasks and warehouse work as needed. Assist in products and service issues, purchasing, scheduling, facility maintenance, truck maintenance and warehouse/office housekeeping as needed. Participate in monthly and/or annual physical inventories. Schedule inbound/outbound deliveries, as well as incoming/outgoing inventory. Stock, organize, and maintain showroom to maximize sales and maintain inventory. Maintain proper project details, documentation, and orders for specific large projects. Education, Skills, Experience, and Knowledge High school diploma/GED or equivalent work experience Customer service oriented with strong telephone, computer, and multi-tasking skills General knowledge of warehouse operations Must be able to operate a forklift and/or pallet jack Basic math and computer skills Ability to write legibly and communicate clearly with professionalism and courtesy Experience with inventory/inside sales and/or demonstrated success working with customers Work Environment Office and warehouse/fabrication environment Physical demands may include but are not limited to: High level of sitting, walking, standing, and/or climbing Stooping, bending, kneeling, and reaching Work outside/inside around machinery with moving parts and vehicles Exposure to all seasons of weather, as well as slippery and uneven surfaces Must be able to lift a minimum of 30lbs Travel None Exemption Status Non-exempt
    $28k-35k yearly est. Auto-Apply 60d+ ago
  • Guest Services Event Day Staff

    Spooky Nook Sports-Pa 3.5company rating

    Guest service representative job in Manheim, PA

    Job DescriptionDescription: The Guest Services Event Day Staff primarily focuses on the greeting and entry responsibilities of events, including scanning admission tickets, maintaining common area order and cleanliness, and promoting a friendly and welcoming environment for guests. This position will be conducted primarily from an admission booth. Schedule: Primarily Saturdays and Sundays. Occasional holidays. Complex hours for events are 6a-8p, 6 to 8 hour shifts. NOTE: Because this position will involve routine interaction with children, all candidates must successfully obtain the following clearances PRIOR to beginning employment: PA State Police criminal history record, PA Child Abuse Clearance, and FBI Fingerprint-based criminal history clearance. If you do not already have these, please follow this link to begin the process of obtaining your clearances: ************************************************************** We recommend obtaining these as soon as possible to ensure your employment can begin promptly, as results may take up to 4 weeks to arrive. You must possess the “Employment” versions of each clearance and not the “Volunteer” versions. Benefits Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed. As a Part-Time team member of the Nook, you will enjoy: Free individual membership to our massive 80,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. (Upgrade to family membership at 50% off the total price). 1.5x your hourly rate of pay for holiday hours worked 35% discount on food and beverage purchases, including our upscale restaurant, Forklift and Palate 35% off all Nook apparel Free child care (3-hour increments) Discounts on birthday parties, personal training, event space rental, and more! Discounts at participating local restaurants and businesses Essential Job Functions Scanning guest service tickets upon entry Acts as central resource for entire Spooky Nook Sports community Remains calm during member/participant interactions involving urgent or stressful matters Follows all cash handling policies and procedures All other duties as assigned Requirements: PA Child Abuse Clearance and FBI Fingerprint Criminal History Clearance: Must be dated within the past 5 years and specifically for employment (not volunteer). NOTE: If you do not have already these clearances, you will be provided with instructions when an offer of employment is made. Results can take up to 4-6 weeks. Both clearances must be presented before employment can begin. 18 years of age or older Comfortable w/ iPad/technology Dependable transportation to and from work Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed Authorized to work in the United States Preferred Qualifications Highly dependable with a history of consistent attendance and punctuality Guest-focused/service-oriented; ability to see big picture and impact on Company. Supports Company mission as serves as an advocate for its products and services Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor Self-starting and motivated with the ability to work independently and take initiative Ability to multi-task and balance multiple projects/duties at once Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale Integrity: Trustworthy and honest; takes accountability when appropriate Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality Demeanor to remain calm in tense or stressful situations Initiative to work efficiently with minimal supervision Working Conditions Work environment: Upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds. Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing, sitting, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing and smelling. The team member will be frequently required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 40 lbs occasionally. Noise Level: The noise level in this environment is typically variable.
    $19k-28k yearly est. 26d ago
  • Customer Service Rep(04757) - Annville - PA

    Domino's Franchise

    Guest service representative job in Annville, PA

    Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash register and collecting payment from customers. Making consistent products within Domino's Pizza guidelines. Maintaining a clean and organized work environment from our customer's viewpoint. Maintain a professional appearance at all times in compliance within the Domino's Pizza Grooming Standards. What are we looking for? A fun and friendly person, who is comfortable talking to strangers. A team player who is punctual and has a positive attitude! You are at least 16 years of age. Pass a Criminal Background check. Additional Information All your information will be kept confidential according to EEO guidelines.
    $27k-36k yearly est. 60d+ ago
  • Customer Service Representative $17 hourly

    Raymour & Flanigan Furniture 4.6company rating

    Guest service representative job in Reading, PA

    Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more! What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened. What we need from you is: * Consistently to provide genuine, friendly, personable and professional service. * Effective communication, interpersonal and organizational skills in person and on the phone. * Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment. * Proactively resolve escalated customer issues. * Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests. * Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events. We can't wait to get to know you! For a more detailed look into this role click here or copy and paste the following link if using a mobile device ************************************************************************************************************************************ Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan proudly supports a drug and smoke free work environment. Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)
    $27k-33k yearly est. 18d ago
  • 2026 Workamper Couple: Office, Maintenance & Guest Services Positions

    Horizon Outdoor Hospitality 4.0company rating

    Guest service representative job in Jonestown, PA

    Job Description Come Workamp with us in beautiful central Pennsylvania! Are you and your partner looking for your 2026 adventure? Come join the team at Jonestown/Hershey NE KOA, located in the scenic heart of Pennsylvania Dutch Country, just a short drive from the world famous Hersheypark, historic Gettysburg, and the rolling Appalachian Mountains. Our campground is surrounded by charming small towns, covered bridges, hiking trails, and sweet Hershey chocolate aromas in the air! We are seeking friendly and dependable Workamping couples for the Spring 2026 season. Positions include: Front Desk/Guest Services - welcoming guests, taking reservations, and providing outstanding customer service. Maintenance - light maintenance work, general upkeep, and campground projects. This position requires a valid driver license. Guest Services (Site Escorting) - guiding guests to their sites and helping them settle in while offering outstanding customer service. This position requires a valid driver license. Compensation includes competitive pay for all hours worked, a free RV site, and accrued seasonal PTO. If you're a positive, hardworking couple who loves the RV lifestyle and enjoys helping campers make lasting memories, we'd love to hear from you! Requirements Strong customer service skills with every guest interaction Must pass background check Maintenance & Guest Services positions require a valid driver license Front Office positions require general computer skills and knowledge Benefits Competitive pay for all hours worked Free RV site Accrued PTO
    $22k-28k yearly est. 29d ago
  • Customer Service Rep (04671) Rising Sun, MD

    Domino's Franchise

    Guest service representative job in Rising Sun, MD

    Team Merryland, LLC. is a young, energetic Domino's franchise striving for operational excellence all around. With just one store right now our focus it to be the best in the market. Join the team, have some fun and grow with us. Job Description Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash register and collecting payment from customers. Making consistent products within Domino's Pizza guidelines. Maintaining a clean and organized work environment from our customer's viewpoint. Maintain a professional appearance at all times in compliance within the Domino's Pizza Grooming Standards. What are we looking for? A fun and friendly person, who is comfortable talking to strangers. A team player who is punctual and has a positive attitude! You are at least 16 years of age. Pass a Criminal Background check. Qualifications 16 or older Friendly Energetic Must like talking to Customers in person and via phone Additional Information All your information will be kept confidential according to EEO guidelines.
    $28k-37k yearly est. 12d ago

Learn more about guest service representative jobs

How much does a guest service representative earn in Lancaster, PA?

The average guest service representative in Lancaster, PA earns between $19,000 and $32,000 annually. This compares to the national average guest service representative range of $20,000 to $34,000.

Average guest service representative salary in Lancaster, PA

$24,000

What are the biggest employers of Guest Service Representatives in Lancaster, PA?

The biggest employers of Guest Service Representatives in Lancaster, PA are:
  1. The High Companies
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