Guest services leader vs team leader/supervisor

The differences between guest services leaders and team leader/supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a guest services leader and a team leader/supervisor. Additionally, a team leader/supervisor has an average salary of $50,841, which is higher than the $34,973 average annual salary of a guest services leader.

The top three skills for a guest services leader include greeting guests, cleanliness and customer complaints. The most important skills for a team leader/supervisor are safety procedures, quality standards, and sales floor.

Guest services leader vs team leader/supervisor overview

	Guest Services Leader	Team Leader/Supervisor
Yearly salary	$34,973	$50,841
Hourly rate	$16.81	$24.44
Growth rate	-4%	8%
Number of jobs	129,088	96,069
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 40%
Average age	47	47
Years of experience	6	6

What does a guest services leader do?

Guest services leaders are professionals who manage a team of guest service representatives who help hotel guests get the service they need as well as accommodate their requests. These professionals are required to manage front desk operations as well as cater to their guests' reservations and transportation needs. They must inspect guest rooms and public areas for cleanliness and appearance to ensure excellent guest satisfaction. Guest service leaders must also train and provide professional development for all hotel employees.

What does a team leader/supervisor do?

A team leader or supervisor is an individual who leads and supervises a workgroup's functionality through instructions and guidance in an organization. Team leaders provide support to staff members by way of coaching and skills development. They are responsible for preventing and resolving conflicts among staff members by setting ground rules and assigning tasks properly. They also organize team meetings and report the progress of a project to the management. Since they lead a workforce, team leaders must possess excellent verbal communication skills and have a great work ethic.

Guest services leader vs team leader/supervisor salary

Guest services leaders and team leader/supervisors have different pay scales, as shown below.

	Guest Services Leader	Team Leader/Supervisor
Average salary	$34,973	$50,841
Salary range	Between $28,000 And $43,000	Between $32,000 And $79,000
Highest paying City	Kansas City, KS	New Bedford, MA
Highest paying state	Washington	Rhode Island
Best paying company	Salesforce	Nexteer Automotive
Best paying industry	Media	-

Differences between guest services leader and team leader/supervisor education

There are a few differences between a guest services leader and a team leader/supervisor in terms of educational background:

	Guest Services Leader	Team Leader/Supervisor
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 40%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Guest services leader vs team leader/supervisor demographics

Here are the differences between guest services leaders' and team leader/supervisors' demographics:

	Guest Services Leader	Team Leader/Supervisor
Average age	47	47
Gender ratio	Male, 34.3% Female, 65.7%	Male, 55.8% Female, 44.2%
Race ratio	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.9% American Indian and Alaska Native, 0.6%	Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 18.6% Asian, 5.2% White, 60.7% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between guest services leader and team leader/supervisor duties and responsibilities

Guest services leader example responsibilities.

Manage crew by utilizing professional leadership skills.
Train all new hires on proper phone handling, POS program, guest interactions, and hospitality.
Provide case management and document individual treatment plans using DMH documentation format, daily supervision of adolescents and provide crisis intervention.
Apply knowledge of bean varieties, roasts, and popular drinks to guide customers to selections, upselling where possible.
Encourage customers to try new products providing for upselling opportunities.

Team leader/supervisor example responsibilities.

Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
Provide outstanding customer service support investigating, correcting, and answering employee payroll questions and discrepancies.
Produce clean, custom build windows to meet customer satisfaction and company standards requirements.
Develop and implement new workforce training programs; create PowerPoint slides and lesson plans.
Provide training presentation from an instructor-le, PowerPoint, to hands on lab environment for newly hire programmers.
Assist in controlling payroll, ensuring accurate timekeeping and minimizing all controllable costs.

Guest services leader vs team leader/supervisor skills

Common guest services leader skills

Greeting Guests, 36%
Cleanliness, 33%
Customer Complaints, 4%
Develop Team, 4%
Customer Service, 4%
Customer Satisfaction, 4%

Common team leader/supervisor skills

Safety Procedures, 19%
Quality Standards, 11%
Sales Floor, 7%
Payroll, 5%
Process Improvement, 5%
Continuous Improvement, 4%

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Office and Administrative Industry
Guest Services Leader
Guest Services Leader vs Team Leader/Supervisor

Updated January 8, 2025

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