Guest services team leader vs call center team leader

The differences between guest services team leaders and call center team leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a guest services team leader and a call center team leader. Additionally, a call center team leader has an average salary of $38,965, which is higher than the $31,994 average annual salary of a guest services team leader.

The top three skills for a guest services team leader include sales floor, corrective action and guest satisfaction. The most important skills for a call center team leader are inbound calls, outbound calls, and customer satisfaction.

Guest services team leader vs call center team leader overview

	Guest Services Team Leader	Call Center Team Leader
Yearly salary	$31,994	$38,965
Hourly rate	$15.38	$18.73
Growth rate	-	8%
Number of jobs	113,747	272,017
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 45%
Average age	47	47
Years of experience	6	6

Guest services team leader vs call center team leader salary

Guest services team leaders and call center team leaders have different pay scales, as shown below.

	Guest Services Team Leader	Call Center Team Leader
Average salary	$31,994	$38,965
Salary range	Between $26,000 And $39,000	Between $29,000 And $51,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	General Electric
Best paying industry	-	Finance

Differences between guest services team leader and call center team leader education

There are a few differences between a guest services team leader and a call center team leader in terms of educational background:

	Guest Services Team Leader	Call Center Team Leader
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Guest services team leader vs call center team leader demographics

Here are the differences between guest services team leaders' and call center team leaders' demographics:

	Guest Services Team Leader	Call Center Team Leader
Average age	47	47
Gender ratio	Male, 37.5% Female, 62.5%	Male, 38.4% Female, 61.6%
Race ratio	Black or African American, 9.5% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 61.2% American Indian and Alaska Native, 0.6%	Black or African American, 10.7% Unknown, 4.7% Hispanic or Latino, 18.4% Asian, 5.2% White, 60.4% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between guest services team leader and call center team leader duties and responsibilities

Guest services team leader example responsibilities.

Develop relationships with various insurance carriers, including Medicaid and Medicare, to productively manage nationwide caseloads.
Do bookkeeping financials end of day payroll and scheduling.
Operate a POS cash register to process credit card applications and payments.
Supervise 18 team members; hiring, scheduling, payroll and training.
Train in basic retail equipment including POS computers/software, calculators, scanning/pricing equipment, train in proper lifting techniques.
Key carrier responsibilities include payroll compliance, reverse logistics, and time management ensuring the store is running efficiently.

Call center team leader example responsibilities.

Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
Assist Liberian government in developing acquisition policy and restructuring of logistics support structure that streamline processes base upon scarce resources.
Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.

Guest services team leader vs call center team leader skills

Common guest services team leader skills

Sales Floor, 11%
Corrective Action, 9%
Guest Satisfaction, 8%
Guest Issues, 6%
Drive Sales, 5%
Exceptional Guest, 5%

Common call center team leader skills

Inbound Calls, 7%
Outbound Calls, 6%
Customer Satisfaction, 6%
Process Improvement, 6%
Quality Standards, 5%
Customer Inquiries, 5%

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Office and Administrative Industry
Guest Services Team Leader
Guest Services Team Leader vs Call Center Team Leader

Updated January 8, 2025

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