Guest services team leader vs customer service leader

Differences between guest services team leader and customer service leader duties and responsibilities

Guest services team leader example responsibilities.

• Develop relationships with various insurance carriers, including Medicaid and Medicare, to productively manage nationwide caseloads.
• Do bookkeeping financials end of day payroll and scheduling.
• Operate a POS cash register to process credit card applications and payments.
• Supervise 18 team members; hiring, scheduling, payroll and training.
• Train in basic retail equipment including POS computers/software, calculators, scanning/pricing equipment, train in proper lifting techniques.
• Key carrier responsibilities include payroll compliance, reverse logistics, and time management ensuring the store is running efficiently.
Show more

Customer service leader example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Use of multiple computer programs like word, excel, PowerPoint, PowerBooks, spreadsheets, etc.
• Assist owner with the testing and implementation of retail POS system; establish inventory, pricing, and hot key entry.
• Maintain current knowledge of Kansas Medicaid guidelines and claims processing regulations.
• Accommodate the medical needs of Medicaid and Molina beneficiaries within the immigrant community.
• Provide training to client base including operating procedural upgrades to meet ISO certification standards.
Show more