Guest services team leader vs customer service supervisor

Differences between guest services team leader and customer service supervisor duties and responsibilities

Guest services team leader example responsibilities.

• Develop relationships with various insurance carriers, including Medicaid and Medicare, to productively manage nationwide caseloads.
• Do bookkeeping financials end of day payroll and scheduling.
• Operate a POS cash register to process credit card applications and payments.
• Supervise 18 team members; hiring, scheduling, payroll and training.
• Train in basic retail equipment including POS computers/software, calculators, scanning/pricing equipment, train in proper lifting techniques.
• Key carrier responsibilities include payroll compliance, reverse logistics, and time management ensuring the store is running efficiently.
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Customer service supervisor example responsibilities.

• Manage customer relationships and acting Salesforce administrator.
• Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
• Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
• Perform employee monthly/annual reviews/evaluations, payroll, and disciplinary actions.
• Develop service and performance management standards, facilitating exceptional patient experiences for patients and families of the medical center.
• Give estimates on installation of windows and doors.
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