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The differences between help desk coordinators and coordinators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a help desk coordinator, becoming a coordinator takes usually requires 6-12 months. Additionally, a coordinator has an average salary of $41,599, which is higher than the $40,262 average annual salary of a help desk coordinator.
The top three skills for a help desk coordinator include technical support, phone calls and troubleshoot. The most important skills for a coordinator are customer service, patients, and excellent organizational.
| Help Desk Coordinator | Coordinator | |
| Yearly salary | $40,262 | $41,599 |
| Hourly rate | $19.36 | $20.00 |
| Growth rate | 10% | 12% |
| Number of jobs | 89,791 | 151,508 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 57% |
| Average age | 42 | 43 |
| Years of experience | 2 | 12 |
Help desk coordinators are in charge of supervising help desk staff members who are responsible for helping customers privately either by phone, email, or in person. Generally, they are tasked to hire, schedule, and provide feedback and evaluations to employees. Also, they regularly examine the hardware and software to make sure that they are in good condition. Other tasks include initiating customer contact, resolving complaints, and responding to technical problems when they occur. Help desk coordinators are expected to be able to multi-task, work well under pressure, and advanced technical knowledge.
Coordinators are responsible for liaising between the department they are assigned to and any other external party. They oversee projects or agreements. They are in charge of following through negotiations between the two parties regarding work. They see through the conduct of such contracts by ensuring that all terms are amenable to both parties. They maintain records and other necessary data and paperwork. They also ensure that office policy and guidelines are being followed. Coordinators also ensure that all projects are completed efficiently and effectively.
Help desk coordinators and coordinators have different pay scales, as shown below.
| Help Desk Coordinator | Coordinator | |
| Average salary | $40,262 | $41,599 |
| Salary range | Between $28,000 And $57,000 | Between $27,000 And $61,000 |
| Highest paying City | Philadelphia, PA | San Francisco, CA |
| Highest paying state | New Jersey | Alaska |
| Best paying company | Ecs Federal | Meta |
| Best paying industry | - | Technology |
There are a few differences between a help desk coordinator and a coordinator in terms of educational background:
| Help Desk Coordinator | Coordinator | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 57% |
| Most common major | Business | Business |
| Most common college | Stanford University | University of Southern California |
Here are the differences between help desk coordinators' and coordinators' demographics:
| Help Desk Coordinator | Coordinator | |
| Average age | 42 | 43 |
| Gender ratio | Male, 51.4% Female, 48.6% | Male, 36.3% Female, 63.7% |
| Race ratio | Black or African American, 12.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% | Black or African American, 11.5% Unknown, 5.2% Hispanic or Latino, 20.9% Asian, 6.4% White, 53.9% American Indian and Alaska Native, 2.1% |
| LGBT Percentage | 11% | 11% |