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The differences between help desk coordinators and desk support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a help desk coordinator and a desk support technician. Additionally, a desk support technician has an average salary of $40,715, which is higher than the $40,262 average annual salary of a help desk coordinator.
The top three skills for a help desk coordinator include technical support, phone calls and troubleshoot. The most important skills for a desk support technician are customer service, technical support, and troubleshoot.
| Help Desk Coordinator | Desk Support Technician | |
| Yearly salary | $40,262 | $40,715 |
| Hourly rate | $19.36 | $19.57 |
| Growth rate | 10% | 10% |
| Number of jobs | 89,791 | 130,485 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Help desk coordinators are in charge of supervising help desk staff members who are responsible for helping customers privately either by phone, email, or in person. Generally, they are tasked to hire, schedule, and provide feedback and evaluations to employees. Also, they regularly examine the hardware and software to make sure that they are in good condition. Other tasks include initiating customer contact, resolving complaints, and responding to technical problems when they occur. Help desk coordinators are expected to be able to multi-task, work well under pressure, and advanced technical knowledge.
A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts. Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information. They also handle the software configurations and upgrading the network infrastructure to avoid system downtimes and operational delays. A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation.
Help desk coordinators and desk support technicians have different pay scales, as shown below.
| Help Desk Coordinator | Desk Support Technician | |
| Average salary | $40,262 | $40,715 |
| Salary range | Between $28,000 And $57,000 | Between $26,000 And $62,000 |
| Highest paying City | Philadelphia, PA | South San Francisco, CA |
| Highest paying state | New Jersey | California |
| Best paying company | Ecs Federal | BNY Mellon |
| Best paying industry | - | Technology |
There are a few differences between a help desk coordinator and a desk support technician in terms of educational background:
| Help Desk Coordinator | Desk Support Technician | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 48% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between help desk coordinators' and desk support technicians' demographics:
| Help Desk Coordinator | Desk Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 51.4% Female, 48.6% | Male, 82.6% Female, 17.4% |
| Race ratio | Black or African American, 12.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.7% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |