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The differences between help desk coordinators and desktop support consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a help desk coordinator and a desktop support consultant. Additionally, a desktop support consultant has an average salary of $46,733, which is higher than the $40,262 average annual salary of a help desk coordinator.
The top three skills for a help desk coordinator include technical support, phone calls and troubleshoot. The most important skills for a desktop support consultant are desktop support, customer service, and troubleshoot.
| Help Desk Coordinator | Desktop Support Consultant | |
| Yearly salary | $40,262 | $46,733 |
| Hourly rate | $19.36 | $22.47 |
| Growth rate | 10% | 10% |
| Number of jobs | 89,791 | 100,650 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Help desk coordinators are in charge of supervising help desk staff members who are responsible for helping customers privately either by phone, email, or in person. Generally, they are tasked to hire, schedule, and provide feedback and evaluations to employees. Also, they regularly examine the hardware and software to make sure that they are in good condition. Other tasks include initiating customer contact, resolving complaints, and responding to technical problems when they occur. Help desk coordinators are expected to be able to multi-task, work well under pressure, and advanced technical knowledge.
The duties of a desk support consultant vary on their line of work or industry of employment. Most of their responsibilities are likely to revolve around reaching out to clients through calls and correspondence, answering inquiries, troubleshooting, and providing corrective measures, all to attain customer satisfaction. Moreover, a desk support consultant may devise strategies to better communicate with clients, produce progress reports, and maintain accurate records of all transactions. Furthermore, it is essential to adhere to all policies and regulations at all times.
Help desk coordinators and desktop support consultants have different pay scales, as shown below.
| Help Desk Coordinator | Desktop Support Consultant | |
| Average salary | $40,262 | $46,733 |
| Salary range | Between $28,000 And $57,000 | Between $33,000 And $64,000 |
| Highest paying City | Philadelphia, PA | Boston, MA |
| Highest paying state | New Jersey | Massachusetts |
| Best paying company | Ecs Federal | NTT Data International L.L.C. |
| Best paying industry | - | Finance |
There are a few differences between a help desk coordinator and a desktop support consultant in terms of educational background:
| Help Desk Coordinator | Desktop Support Consultant | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 52% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Massachusetts Institute of Technology |
Here are the differences between help desk coordinators' and desktop support consultants' demographics:
| Help Desk Coordinator | Desktop Support Consultant | |
| Average age | 42 | 42 |
| Gender ratio | Male, 51.4% Female, 48.6% | Male, 85.0% Female, 15.0% |
| Race ratio | Black or African American, 12.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 13.5% White, 54.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |