Housing management representative vs customer account representative

The differences between housing management representatives and customer account representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a housing management representative and a customer account representative. Additionally, a customer account representative has an average salary of $36,138, which is higher than the $35,960 average annual salary of a housing management representative.

The top three skills for a housing management representative include patients, customer service and logistics. The most important skills for a customer account representative are work ethic, inbound calls, and customer orders.

Housing management representative vs customer account representative overview

	Housing Management Representative	Customer Account Representative
Yearly salary	$35,960	$36,138
Hourly rate	$17.29	$17.37
Growth rate	-4%	-4%
Number of jobs	163,751	269,549
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

What does a housing management representative do?

A housing management representative directly communicates with clients in housing services. Their responsibilities include responding to inquiries and concerns, helping clients understand the terms and extent of services, offering payment arrangements, and negotiating contracts, building positive relationships along the way. They may also participate in performing research and analysis, generating leads, gathering and analyzing housing applications, and coordinating with internal and external business partners. Moreover, as a housing management representative, it is essential to maintain an active communication line with staff for a smooth and efficient workflow.

What does a customer account representative do?

A customer account representative's role is to serve as the primary contact between a company and its clients. They typically reach out to existing and potential customers through calls and correspondence, answer inquiries, address issues and concerns, close sales by offering products and services, process payments, and ensure satisfaction to boost sales and improve client base. Furthermore, as an account representative, it is essential to maintain records of all transactions while adhering to the company's policies and regulations.

Housing management representative vs customer account representative salary

Housing management representatives and customer account representatives have different pay scales, as shown below.

	Housing Management Representative	Customer Account Representative
Average salary	$35,960	$36,138
Salary range	Between $19,000 And $67,000	Between $27,000 And $46,000
Highest paying City	New York, NY	San Ramon, CA
Highest paying state	New York	Alaska
Best paying company	BNY Mellon	Dairy Farmers of America
Best paying industry	Telecommunication	Finance

Differences between housing management representative and customer account representative education

There are a few differences between a housing management representative and a customer account representative in terms of educational background:

	Housing Management Representative	Customer Account Representative
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Housing management representative vs customer account representative demographics

Here are the differences between housing management representatives' and customer account representatives' demographics:

	Housing Management Representative	Customer Account Representative
Average age	40	40
Gender ratio	Male, 44.3% Female, 55.7%	Male, 46.2% Female, 53.8%
Race ratio	Black or African American, 12.1% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 6.7% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 12.1% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between housing management representative and customer account representative duties and responsibilities

Housing management representative example responsibilities.

Manage primary care and specialty provider contractual provisions for Medicare and Medicaid product lines.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Conduct face-to-face interviews with patients to determine eligibility for Medicaid.
Provide outstanding customer service, assisting patients as a financial counselor.
Format ACH wires from collection agencies, attorneys and trustees for nightly processing.
Interpret (EOB) correspondence receive to member's and (EOP) to providers.

Customer account representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Negotiate rates and pricing with customers, vendors, and logistics partners.
Prepare invoices for all customers in the logistics department at the end of every shipment.
Assist customers with equipment sales and services, troubleshoot issues and concerns, provide support for billing and accounts.
Utilize computer technology to troubleshoot product malfunctions.
Create display PowerPoint presentation used in national refresher training.

Housing management representative vs customer account representative skills

Common housing management representative skills

Patients, 21%
Customer Service, 12%
Logistics, 9%
Internal Audit, 7%
Outbound Calls, 5%
Payment Arrangements, 4%

Common customer account representative skills

Work Ethic, 9%
Inbound Calls, 6%
Customer Orders, 6%
Account Management, 6%
Outbound Calls, 5%
Delinquent Accounts, 5%

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Housing Management Representative
Housing Management Representative vs Customer Account Representative

Updated January 8, 2025

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