Housing management representative vs customer relations representative

The differences between housing management representatives and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a housing management representative and a customer relations representative. Additionally, a customer relations representative has an average salary of $38,632, which is higher than the $35,960 average annual salary of a housing management representative.

The top three skills for a housing management representative include patients, customer service and logistics. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.

Housing management representative vs customer relations representative overview

	Housing Management Representative	Customer Relations Representative
Yearly salary	$35,960	$38,632
Hourly rate	$17.29	$18.57
Growth rate	-4%	-4%
Number of jobs	163,751	235,295
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

What does a housing management representative do?

A housing management representative directly communicates with clients in housing services. Their responsibilities include responding to inquiries and concerns, helping clients understand the terms and extent of services, offering payment arrangements, and negotiating contracts, building positive relationships along the way. They may also participate in performing research and analysis, generating leads, gathering and analyzing housing applications, and coordinating with internal and external business partners. Moreover, as a housing management representative, it is essential to maintain an active communication line with staff for a smooth and efficient workflow.

What does a customer relations representative do?

A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.

Housing management representative vs customer relations representative salary

Housing management representatives and customer relations representatives have different pay scales, as shown below.

	Housing Management Representative	Customer Relations Representative
Average salary	$35,960	$38,632
Salary range	Between $19,000 And $67,000	Between $29,000 And $50,000
Highest paying City	New York, NY	New York, NY
Highest paying state	New York	New Jersey
Best paying company	BNY Mellon	Cook Children's Medical Center
Best paying industry	Telecommunication	Finance

Differences between housing management representative and customer relations representative education

There are a few differences between a housing management representative and a customer relations representative in terms of educational background:

	Housing Management Representative	Customer Relations Representative
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Housing management representative vs customer relations representative demographics

Here are the differences between housing management representatives' and customer relations representatives' demographics:

	Housing Management Representative	Customer Relations Representative
Average age	40	40
Gender ratio	Male, 44.3% Female, 55.7%	Male, 29.8% Female, 70.2%
Race ratio	Black or African American, 12.1% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 6.7% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between housing management representative and customer relations representative duties and responsibilities

Housing management representative example responsibilities.

Manage primary care and specialty provider contractual provisions for Medicare and Medicaid product lines.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Conduct face-to-face interviews with patients to determine eligibility for Medicaid.
Provide outstanding customer service, assisting patients as a financial counselor.
Format ACH wires from collection agencies, attorneys and trustees for nightly processing.
Interpret (EOB) correspondence receive to member's and (EOP) to providers.

Customer relations representative example responsibilities.

Lead upselling program initiatives that elevate company revenue.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Monitor and coach CRA'S on calls to meet the clients expectations.
Demonstrate superb organizational and multitasking abilities
Work closely with QA to develop use cases, review test cases and track feature bugs.
Assist as needed maintaining meeting minutes, working with QA to identify and track bugs and other projects as assigned.

Housing management representative vs customer relations representative skills

Common housing management representative skills

Patients, 21%
Customer Service, 12%
Logistics, 9%
Internal Audit, 7%
Outbound Calls, 5%
Payment Arrangements, 4%

Common customer relations representative skills

Customer Relations, 10%
Customer Complaints, 8%
Team-Oriented Environment, 7%
Propane, 6%
Customer Retention, 6%
Schedule Appointments, 5%

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Housing Management Representative
Housing Management Representative vs Customer Relations Representative

Updated January 8, 2025

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