Housing management representative vs phone representative

The differences between housing management representatives and phone representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a housing management representative and a phone representative. Additionally, a phone representative has an average salary of $42,827, which is higher than the $35,960 average annual salary of a housing management representative.

The top three skills for a housing management representative include patients, customer service and logistics. The most important skills for a phone representative are customer service, outbound calls, and telephone calls.

Housing management representative vs phone representative overview

	Housing Management Representative	Phone Representative
Yearly salary	$35,960	$42,827
Hourly rate	$17.29	$20.59
Growth rate	-4%	-4%
Number of jobs	163,751	222,650
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 58%	High School Diploma, 37%
Average age	40	40
Years of experience	12	12

What does a housing management representative do?

A housing management representative directly communicates with clients in housing services. Their responsibilities include responding to inquiries and concerns, helping clients understand the terms and extent of services, offering payment arrangements, and negotiating contracts, building positive relationships along the way. They may also participate in performing research and analysis, generating leads, gathering and analyzing housing applications, and coordinating with internal and external business partners. Moreover, as a housing management representative, it is essential to maintain an active communication line with staff for a smooth and efficient workflow.

What does a phone representative do?

A Phone Representative answers customer calls, complaints, and inquiries professionally. They handle and resolve customer complaints related to its services/products and product/service sales. Besides processing applications, orders, and forms requested by customers, Phone Representatives also update customers about the products/services information. These professionals record customer complaints, inquiries, feedback, and actions taken. They develop and maintain mutually beneficial and professional relationships with each customer. Moreover, they create and maintain cordial relationships with all new customers.

Housing management representative vs phone representative salary

Housing management representatives and phone representatives have different pay scales, as shown below.

	Housing Management Representative	Phone Representative
Average salary	$35,960	$42,827
Salary range	Between $19,000 And $67,000	Between $26,000 And $68,000
Highest paying City	New York, NY	Norco, CA
Highest paying state	New York	California
Best paying company	BNY Mellon	Press Ganey
Best paying industry	Telecommunication	Health Care

Differences between housing management representative and phone representative education

There are a few differences between a housing management representative and a phone representative in terms of educational background:

	Housing Management Representative	Phone Representative
Most common degree	Bachelor's Degree, 58%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Housing management representative vs phone representative demographics

Here are the differences between housing management representatives' and phone representatives' demographics:

	Housing Management Representative	Phone Representative
Average age	40	40
Gender ratio	Male, 44.3% Female, 55.7%	Male, 34.6% Female, 65.4%
Race ratio	Black or African American, 12.1% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 6.7% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between housing management representative and phone representative duties and responsibilities

Housing management representative example responsibilities.

Manage primary care and specialty provider contractual provisions for Medicare and Medicaid product lines.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Conduct face-to-face interviews with patients to determine eligibility for Medicaid.
Provide outstanding customer service, assisting patients as a financial counselor.
Format ACH wires from collection agencies, attorneys and trustees for nightly processing.
Interpret (EOB) correspondence receive to member's and (EOP) to providers.

Phone representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Provide status of medical claims and explain EOB's.
Research and resolve incorrect payments, EOB rejections and other issues with accounts.
Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
Update alumni on current happenings in university life and act as a liaison between past and current students.
Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds

Housing management representative vs phone representative skills

Common housing management representative skills

Patients, 21%
Customer Service, 12%
Logistics, 9%
Internal Audit, 7%
Outbound Calls, 5%
Payment Arrangements, 4%

Common phone representative skills

Customer Service, 27%
Outbound Calls, 13%
Telephone Calls, 7%
Inbound Phone Calls, 7%
Troubleshoot, 6%
Computer System, 3%

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Housing Management Representative
Housing Management Representative vs Phone Representative

Updated January 8, 2025

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