Housing management representative vs retention representative

The differences between housing management representatives and retention representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a housing management representative and a retention representative. Additionally, a retention representative has an average salary of $50,753, which is higher than the $35,960 average annual salary of a housing management representative.

The top three skills for a housing management representative include patients, customer service and logistics. The most important skills for a retention representative are product knowledge, customer service, and outbound calls.

Housing management representative vs retention representative overview

	Housing Management Representative	Retention Representative
Yearly salary	$35,960	$50,753
Hourly rate	$17.29	$24.40
Growth rate	-4%	-4%
Number of jobs	163,751	220,352
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

Housing management representative vs retention representative salary

Housing management representatives and retention representatives have different pay scales, as shown below.

	Housing Management Representative	Retention Representative
Average salary	$35,960	$50,753
Salary range	Between $19,000 And $67,000	Between $40,000 And $63,000
Highest paying City	New York, NY	San Francisco, CA
Highest paying state	New York	California
Best paying company	BNY Mellon	Forward
Best paying industry	Telecommunication	Technology

Differences between housing management representative and retention representative education

There are a few differences between a housing management representative and a retention representative in terms of educational background:

	Housing Management Representative	Retention Representative
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Housing management representative vs retention representative demographics

Here are the differences between housing management representatives' and retention representatives' demographics:

	Housing Management Representative	Retention Representative
Average age	40	40
Gender ratio	Male, 44.3% Female, 55.7%	Male, 38.5% Female, 61.5%
Race ratio	Black or African American, 12.1% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 6.7% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 21.1% Asian, 6.1% White, 54.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between housing management representative and retention representative duties and responsibilities

Housing management representative example responsibilities.

Manage primary care and specialty provider contractual provisions for Medicare and Medicaid product lines.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Conduct face-to-face interviews with patients to determine eligibility for Medicaid.
Provide outstanding customer service, assisting patients as a financial counselor.
Format ACH wires from collection agencies, attorneys and trustees for nightly processing.
Interpret (EOB) correspondence receive to member's and (EOP) to providers.

Retention representative example responsibilities.

Prepare proposals and analysis for county Medicaid facilitators to educate regarding available manage care programs.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Housing management representative vs retention representative skills

Common housing management representative skills

Patients, 21%
Customer Service, 12%
Logistics, 9%
Internal Audit, 7%
Outbound Calls, 5%
Payment Arrangements, 4%

Common retention representative skills

Product Knowledge, 22%
Customer Service, 15%
Outbound Calls, 7%
CSG, 5%
Customer Retention, 4%
Customer Accounts, 4%

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Housing Management Representative
Housing Management Representative vs Retention Representative

Updated January 8, 2025

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