Housing management representative vs support representative

The differences between housing management representatives and support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a housing management representative and a support representative. Additionally, a housing management representative has an average salary of $35,960, which is higher than the $33,372 average annual salary of a support representative.

The top three skills for a housing management representative include patients, customer service and logistics. The most important skills for a support representative are patients, customer service, and troubleshoot.

Housing management representative vs support representative overview

	Housing Management Representative	Support Representative
Yearly salary	$35,960	$33,372
Hourly rate	$17.29	$16.04
Growth rate	-4%	-4%
Number of jobs	163,751	246,710
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 52%
Average age	40	40
Years of experience	12	12

What does a housing management representative do?

A housing management representative directly communicates with clients in housing services. Their responsibilities include responding to inquiries and concerns, helping clients understand the terms and extent of services, offering payment arrangements, and negotiating contracts, building positive relationships along the way. They may also participate in performing research and analysis, generating leads, gathering and analyzing housing applications, and coordinating with internal and external business partners. Moreover, as a housing management representative, it is essential to maintain an active communication line with staff for a smooth and efficient workflow.

What does a support representative do?

The primary job of technical support representatives is to answer incoming calls and resolve customer problems or complaints related to computer hardware and software. They typically work in team environments and report directly to the technical department manager. Aside from answering phone calls, they also maintain the solutions database and respond to online chat requests and technical support emails. A successful technical support representative should have an in-depth knowledge of diagnosing and fixing computer problems, customer service skills, and problem-solving skills.

Housing management representative vs support representative salary

Housing management representatives and support representatives have different pay scales, as shown below.

	Housing Management Representative	Support Representative
Average salary	$35,960	$33,372
Salary range	Between $19,000 And $67,000	Between $26,000 And $42,000
Highest paying City	New York, NY	Santa Barbara, CA
Highest paying state	New York	Alaska
Best paying company	BNY Mellon	Accenture
Best paying industry	Telecommunication	Technology

Differences between housing management representative and support representative education

There are a few differences between a housing management representative and a support representative in terms of educational background:

	Housing Management Representative	Support Representative
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	-	-

Housing management representative vs support representative demographics

Here are the differences between housing management representatives' and support representatives' demographics:

	Housing Management Representative	Support Representative
Average age	40	40
Gender ratio	Male, 44.3% Female, 55.7%	Male, 44.4% Female, 55.6%
Race ratio	Black or African American, 12.1% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 6.7% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between housing management representative and support representative duties and responsibilities

Housing management representative example responsibilities.

Manage primary care and specialty provider contractual provisions for Medicare and Medicaid product lines.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Conduct face-to-face interviews with patients to determine eligibility for Medicaid.
Provide outstanding customer service, assisting patients as a financial counselor.
Format ACH wires from collection agencies, attorneys and trustees for nightly processing.
Interpret (EOB) correspondence receive to member's and (EOP) to providers.

Support representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Follow approved patient care algorithms to ensure patients receive quality care post surgically, while abiding by HIPAA regulations.
Maintain personal patient information while following HIPAA regulations.
Document department procedures; some convert into PowerPoint presentations.
Follow all current Medicare, Medicaid regulations and requirements to ensure continual compliance.
Provide hospital patients with assistance in obtaining proper medical coverage to cover medical expenses.

Housing management representative vs support representative skills

Common housing management representative skills

Patients, 21%
Customer Service, 12%
Logistics, 9%
Internal Audit, 7%
Outbound Calls, 5%
Payment Arrangements, 4%

Common support representative skills

Patients, 10%
Customer Service, 8%
Troubleshoot, 8%
Data Entry, 8%
Technical Support, 7%
Phone Calls, 6%

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Housing Management Representative
Housing Management Representative vs Support Representative

Updated January 8, 2025

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