Hub lead vs customer service leader

Differences between hub lead and customer service leader duties and responsibilities

Hub lead example responsibilities.

• Manage and update SharePoint database with department documents post upcoming calendar events and notify end users by email correspondence of changes.
• Provide and supervise property management services for condominium and homeowner associations including oversight of maintenance, budgeting, and all board meetings
• Conduct compliance reviews/audits to ensure accurateness of EMR.

Customer service leader example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Use of multiple computer programs like word, excel, PowerPoint, PowerBooks, spreadsheets, etc.
• Assist owner with the testing and implementation of retail POS system; establish inventory, pricing, and hot key entry.
• Maintain current knowledge of Kansas Medicaid guidelines and claims processing regulations.
• Accommodate the medical needs of Medicaid and Molina beneficiaries within the immigrant community.
• Provide training to client base including operating procedural upgrades to meet ISO certification standards.
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