Hub lead vs customer service supervisor

Differences between hub lead and customer service supervisor duties and responsibilities

Hub lead example responsibilities.

• Manage and update SharePoint database with department documents post upcoming calendar events and notify end users by email correspondence of changes.
• Provide and supervise property management services for condominium and homeowner associations including oversight of maintenance, budgeting, and all board meetings
• Conduct compliance reviews/audits to ensure accurateness of EMR.

Customer service supervisor example responsibilities.

• Manage customer relationships and acting Salesforce administrator.
• Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
• Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
• Perform employee monthly/annual reviews/evaluations, payroll, and disciplinary actions.
• Develop service and performance management standards, facilitating exceptional patient experiences for patients and families of the medical center.
• Give estimates on installation of windows and doors.
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