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The differences between implementation coordinators and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an implementation coordinator and a technical support specialist. Additionally, an implementation coordinator has an average salary of $71,799, which is higher than the $48,667 average annual salary of a technical support specialist.
The top three skills for an implementation coordinator include project management, customer service and client facing. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.
| Implementation Coordinator | Technical Support Specialist | |
| Yearly salary | $71,799 | $48,667 |
| Hourly rate | $34.52 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 25,483 | 157,425 |
| Job satisfaction | - | 4.6 |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
In a company setting, an implementation coordinator is primarily in charge of spearheading the efforts in implementing new information technology (IT) systems and networks, ensuring efficiency and smooth workflow. Their responsibilities typically revolve around working with analysts and engineers to devise strategies in identifying and meeting a company's IT needs. They are in charge of delegating tasks within IT teams, disseminating necessary information to various departments, developing instructional materials for employees to be familiar with new systems, and providing technical support as needed.
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Implementation coordinators and technical support specialists have different pay scales, as shown below.
| Implementation Coordinator | Technical Support Specialist | |
| Average salary | $71,799 | $48,667 |
| Salary range | Between $50,000 And $102,000 | Between $30,000 And $76,000 |
| Highest paying City | Los Angeles, CA | San Francisco, CA |
| Highest paying state | California | New Jersey |
| Best paying company | Baker Hughes | Meta |
| Best paying industry | Technology | Finance |
There are a few differences between an implementation coordinator and a technical support specialist in terms of educational background:
| Implementation Coordinator | Technical Support Specialist | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between implementation coordinators' and technical support specialists' demographics:
| Implementation Coordinator | Technical Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 42.9% Female, 57.1% | Male, 75.4% Female, 24.6% |
| Race ratio | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 10.5% White, 56.0% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |