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Inbound sales specialist vs customer retention specialist

The differences between inbound sales specialists and customer retention specialists can be seen in a few details. Each job has different responsibilities and duties. Additionally, an inbound sales specialist has an average salary of $37,898, which is higher than the $33,422 average annual salary of a customer retention specialist.

The top three skills for an inbound sales specialist include inbound sales, customer service and marketing campaigns. The most important skills for a customer retention specialist are customer service, inbound calls, and outbound calls.

Inbound sales specialist vs customer retention specialist overview

Inbound Sales SpecialistCustomer Retention Specialist
Yearly salary$37,898$33,422
Hourly rate$18.22$16.07
Growth rate-4%-4%
Number of jobs62,148204,538
Job satisfaction--
Most common degreeBachelor's Degree, 38%Bachelor's Degree, 40%
Average age3740
Years of experience-12

Inbound sales specialist vs customer retention specialist salary

Inbound sales specialists and customer retention specialists have different pay scales, as shown below.

Inbound Sales SpecialistCustomer Retention Specialist
Average salary$37,898$33,422
Salary rangeBetween $29,000 And $48,000Between $26,000 And $42,000
Highest paying CityPortland, OR-
Highest paying stateWest Virginia-
Best paying companyIBM-
Best paying industryHospitality-

Differences between inbound sales specialist and customer retention specialist education

There are a few differences between an inbound sales specialist and a customer retention specialist in terms of educational background:

Inbound Sales SpecialistCustomer Retention Specialist
Most common degreeBachelor's Degree, 38%Bachelor's Degree, 40%
Most common majorBusinessBusiness
Most common college--

Inbound sales specialist vs customer retention specialist demographics

Here are the differences between inbound sales specialists' and customer retention specialists' demographics:

Inbound Sales SpecialistCustomer Retention Specialist
Average age3740
Gender ratioMale, 49.2% Female, 50.8%Male, 42.4% Female, 57.6%
Race ratioBlack or African American, 17.8% Unknown, 3.5% Hispanic or Latino, 17.8% Asian, 3.9% White, 56.1% American Indian and Alaska Native, 0.9%Black or African American, 11.1% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 6.3% White, 56.8% American Indian and Alaska Native, 0.7%
LGBT Percentage11%7%

Differences between inbound sales specialist and customer retention specialist duties and responsibilities

Inbound sales specialist example responsibilities.

  • Manage call center productivity levels by maintaining CSR schedule adherence.
  • Provide upselling to existing customers.
  • Identify customer issues and provide appropriate solutions via upselling additional products and services while obtaining customer commitment by developing plans.
  • Perform office cost analyses with surgical patients base on individual insurance for schedule procedure in accordance with government policies and guidelines.
  • Follow QA requirements on each call to maintain the percentage required.3.
  • Modify existing accounts that need to port over information from other providers to Comcast's.
  • Show more

Customer retention specialist example responsibilities.

  • Prepare proposals and analysis for county Medicaid facilitators to educate regarding available manage care programs.
  • Demonstrate superb organizational and multitasking abilities
  • Demonstrate superb organizational and multitasking abilities

Inbound sales specialist vs customer retention specialist skills

Common inbound sales specialist skills
  • Inbound Sales, 18%
  • Customer Service, 12%
  • Marketing Campaigns, 7%
  • Customer Care, 7%
  • Credit Card, 6%
  • Customer Satisfaction, 5%
Common customer retention specialist skills
  • Customer Service, 20%
  • Inbound Calls, 12%
  • Outbound Calls, 9%
  • Customer Satisfaction, 5%
  • Customer Complaints, 5%
  • Customer Accounts, 5%