Inbound sales specialist vs customer sales representative

The differences between inbound sales specialists and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer sales representative has an average salary of $38,744, which is higher than the $37,898 average annual salary of an inbound sales specialist.

The top three skills for an inbound sales specialist include inbound sales, customer service and marketing campaigns. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.

Inbound sales specialist vs customer sales representative overview

	Inbound Sales Specialist	Customer Sales Representative
Yearly salary	$37,898	$38,744
Hourly rate	$18.22	$18.63
Growth rate	-4%	-4%
Number of jobs	62,148	303,801
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 37%
Average age	37	40
Years of experience	-	12

What does an inbound sales specialist do?

An inbound sales specialist is a sales representative that sells company products and services from a very specific location, usually its headquarters. Their duties may include answering phone calls, aiding customers, providing solutions to customer complaints, scheduling appointments, accepting and placing orders, and following up on outgoing calls. Good communication and customer service skills will come in handy for this role.

What does a customer sales representative do?

The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.

Inbound sales specialist vs customer sales representative salary

Inbound sales specialists and customer sales representatives have different pay scales, as shown below.

	Inbound Sales Specialist	Customer Sales Representative
Average salary	$37,898	$38,744
Salary range	Between $29,000 And $48,000	Between $27,000 And $54,000
Highest paying City	Portland, OR	Santa Rosa, CA
Highest paying state	West Virginia	Hawaii
Best paying company	IBM	Merck
Best paying industry	Hospitality	Finance

Differences between inbound sales specialist and customer sales representative education

There are a few differences between an inbound sales specialist and a customer sales representative in terms of educational background:

	Inbound Sales Specialist	Customer Sales Representative
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Inbound sales specialist vs customer sales representative demographics

Here are the differences between inbound sales specialists' and customer sales representatives' demographics:

	Inbound Sales Specialist	Customer Sales Representative
Average age	37	40
Gender ratio	Male, 49.2% Female, 50.8%	Male, 44.9% Female, 55.1%
Race ratio	Black or African American, 17.8% Unknown, 3.5% Hispanic or Latino, 17.8% Asian, 3.9% White, 56.1% American Indian and Alaska Native, 0.9%	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	11%	7%

Differences between inbound sales specialist and customer sales representative duties and responsibilities

Inbound sales specialist example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Provide upselling to existing customers.
Identify customer issues and provide appropriate solutions via upselling additional products and services while obtaining customer commitment by developing plans.
Perform office cost analyses with surgical patients base on individual insurance for schedule procedure in accordance with government policies and guidelines.
Follow QA requirements on each call to maintain the percentage required.3.
Modify existing accounts that need to port over information from other providers to Comcast's.

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

Inbound sales specialist vs customer sales representative skills

Common inbound sales specialist skills

Inbound Sales, 18%
Customer Service, 12%
Marketing Campaigns, 7%
Customer Care, 7%
Credit Card, 6%
Customer Satisfaction, 5%

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

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Inbound Sales Specialist
Inbound Sales Specialist vs Customer Sales Representative

Updated January 8, 2025

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