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The differences between inbound sales specialists and service specialists can be seen in a few details. Each job has different responsibilities and duties. Additionally, a service specialist has an average salary of $44,150, which is higher than the $37,898 average annual salary of an inbound sales specialist.
The top three skills for an inbound sales specialist include inbound sales, customer service and marketing campaigns. The most important skills for a service specialist are patients, social work, and criminal justice.
| Inbound Sales Specialist | Service Specialist | |
| Yearly salary | $37,898 | $44,150 |
| Hourly rate | $18.22 | $21.23 |
| Growth rate | -4% | -4% |
| Number of jobs | 62,148 | 207,020 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 53% |
| Average age | 37 | 40 |
| Years of experience | - | 12 |
An inbound sales specialist is a sales representative that sells company products and services from a very specific location, usually its headquarters. Their duties may include answering phone calls, aiding customers, providing solutions to customer complaints, scheduling appointments, accepting and placing orders, and following up on outgoing calls. Good communication and customer service skills will come in handy for this role.
A service specialist is responsible for assisting customers with their inquiries and concerns about the services offered by the organization. Service specialists' duties include responding to customers' requests, updating customers of promotional offers and new services, escalating high-level concerns to the appropriate department, and keeping accurate records of clients' issues and resolutions. Service specialists are also in charge of preparing customer surveys to rate their satisfaction and identifying opportunities for service improvement. A service specialist must display excellent customer service and communication skills to address clients' concerns efficiently and accurately.
Inbound sales specialists and service specialists have different pay scales, as shown below.
| Inbound Sales Specialist | Service Specialist | |
| Average salary | $37,898 | $44,150 |
| Salary range | Between $29,000 And $48,000 | Between $27,000 And $71,000 |
| Highest paying City | Portland, OR | Boston, MA |
| Highest paying state | West Virginia | Massachusetts |
| Best paying company | IBM | Ropes & Gray |
| Best paying industry | Hospitality | Technology |
There are a few differences between an inbound sales specialist and a service specialist in terms of educational background:
| Inbound Sales Specialist | Service Specialist | |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between inbound sales specialists' and service specialists' demographics:
| Inbound Sales Specialist | Service Specialist | |
| Average age | 37 | 40 |
| Gender ratio | Male, 49.2% Female, 50.8% | Male, 40.1% Female, 59.9% |
| Race ratio | Black or African American, 17.8% Unknown, 3.5% Hispanic or Latino, 17.8% Asian, 3.9% White, 56.1% American Indian and Alaska Native, 0.9% | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 7% |