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The differences between information systems analysts and support analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become an information systems analyst, becoming a support analyst takes usually requires 1-2 years. Additionally, an information systems analyst has an average salary of $83,747, which is higher than the $75,989 average annual salary of a support analyst.
The top three skills for an information systems analyst include project management, customer service and linux. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Information Systems Analyst | Support Analyst | |
| Yearly salary | $83,747 | $75,989 |
| Hourly rate | $40.26 | $36.53 |
| Growth rate | 9% | 10% |
| Number of jobs | 170,658 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 62% |
| Average age | 43 | 42 |
| Years of experience | 6 | 2 |
An information systems analyst specializes in conducting cost-efficient research and analysis to determine how information technology can improve a company's business process and growth. One of their primary responsibilities is to collaborate with information systems experts to develop upgrades and all-new systems, respond to inquiries and concerns, provide corrective measures, and meet the IT needs of employees all over the company. Furthermore, it is essential to run tests on systems and determine areas that need improvement.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Information systems analysts and support analysts have different pay scales, as shown below.
| Information Systems Analyst | Support Analyst | |
| Average salary | $83,747 | $75,989 |
| Salary range | Between $58,000 And $119,000 | Between $50,000 And $114,000 |
| Highest paying City | Seattle, WA | Jersey City, NJ |
| Highest paying state | Washington | New Jersey |
| Best paying company | Apple | The Citadel |
| Best paying industry | Finance | Finance |
There are a few differences between an information systems analyst and a support analyst in terms of educational background:
| Information Systems Analyst | Support Analyst | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between information systems analysts' and support analysts' demographics:
| Information Systems Analyst | Support Analyst | |
| Average age | 43 | 42 |
| Gender ratio | Male, 65.3% Female, 34.7% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 10.5% Unknown, 5.0% Hispanic or Latino, 11.2% Asian, 14.5% White, 58.6% American Indian and Alaska Native, 0.2% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 8% | 11% |