Information systems technician jobs in Fishkill, NY - 270 jobs

Title: IT Service Desk Technician II Job Type: 6-Month Contract-to-Hire Environment: Materials Manufacturing Facility, No Metals (jewelry, phones, clothing) Eligibility: No C2C. US Citizenship is required due to Federal Government guidelines. Job Description Wright Technical Services is proud to represent a highly respected Global Materials Manufacturer. We are seeking an IT Service Desk Technician (Level 2) to provide IT and Operational Technology (OT) support to non-technical end users in a fast-paced manufacturing or industrial environment. This role delivers both onsite and remote support, handling device setup, troubleshooting, maintenance, and upgrades across diverse hardware and software platforms. The technician will resolve incidents, fulfill service requests, and support users with a strong focus on customer service, efficiency, and adherence to IT security policies. The role also provides hands-on support to the infrastructure team, assisting with deployment and maintenance of network equipment, servers, printers, and cabling across factory and enterprise environments. Success requires strong communication, collaboration with IT, Maintenance, and Engineering teams, and a commitment to system reliability and uptime. This is a 100% onsite position . Qualifications US Citizenship is required due to Federal Government guidelines Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent industry experience Minimum of 5 years of experience in IT operations, infrastructure, or related environments Hands-on experience with Windows Server, Azure cloud services, virtualization (Azure HCI, Hyper-V), backup, disaster recovery, and basic networking Experience supporting Operational Technology (OT) systems and IoT devices in industrial or manufacturing environments Strong problem-solving and analytical skills, able to work under pressure Proven project management and leadership experience, including leading cross-functional teams Clear communication and strong interpersonal skills for collaborating with technical and non-technical stakeholders Highly Preferred Experience Solid understanding of industrial automation and control systems Familiarity with SCADA systems (e.g., Wonderware, IBA, GE iFIX) and MES platforms (e.g., AVEVA) Understanding of IoT connectivity and data management concepts Knowledge of cybersecurity principles in industrial environments, including risk assessment and mitigation Relevant certifications (e.g., Microsoft, Cisco, CompTIA) Key Responsibilities Provide hands-on and remote troubleshooting for a wide range of systems, including servers, PCs, cameras, and network devices. Respond to escalated Service Desk tickets, ensuring timely resolution and communication with end users. Install, configure, and troubleshoot hardware and software on desktops, laptops, servers, and other IT equipment. Image PCs, install software, and set up peripheral devices to meet company standards. Maintain detailed and up-to-date documentation within the ticketing system, including current status, troubleshooting steps, and resolutions. Complete a minimum of five service tickets per day, maintaining a high level of accuracy and professionalism. Deliver exceptional customer service by assisting end users with technical issues in a clear, courteous, and professional manner. Build positive relationships with employees and team members to understand needs and provide effective IT solutions. Support the implementation, maintenance, and troubleshooting of computer hardware and software as directed by the Infrastructure Team. Partner with Level 3 IT teams for network and infrastructure support, including remote troubleshooting and incident resolution. Assist in maintaining local IT assets and ensure they are compliant with security and operational standards. Collaborate with IT Level 3 and Engineering teams to support OT systems and ensure the reliable integration of OT and IT networks. Assist in the deployment, configuration, maintenance, and troubleshooting of OT systems including SCADA, PLCs, DCS, HMIs, and related industrial control equipment. Provide backup support for first-line OT issues, helping maintain uptime and continuity of operations. Contribute to cybersecurity efforts Eligibility: All applications current authorized to live and work in the United States on a Permanent basis are welcome to apply. Must be currently residing in the US. Sponsorship is not available for this position. Wright Technical Services and our client are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Contract Orangeburg, NY, Totowa, NJ, Dayton, NJ Responsibilities: Improve operational efficiency by championing standardization and innovation Utilize good technical, multitasking and interpersonal skills to help drive outages to resolution Be ambitious, able to work independently & in a team environment under deadlines Be process-oriented and help develop runbooks and other technical documentation Stay up to date with new technologies, identifying those technologies/strategies that can help the company's automation efforts Requirements: 2+ years of: computer operations background, understanding of data centers, and data communications and experience working with Unix/Linux (RHEL/Ubuntu, etc.) A Degree in Computer Science, Engineering, Mathematics, similar field of study or equivalent work experience Experience working with Salt or Ansible for orchestration (preferably Salt) Excellent written and verbal communications interpersonal and customer service skills Working knowledge of: Jira concepts and SDLC framework Experience providing and automating day to day systems administration duties; Shell (Bourne), Perl, or Python scripting abilities Experience with open-source metric analytics & visualization tools (such as Grafana, Splunk, and Humio) and multiple open-source automation and management tool-set knowledge (includes: Chef, Ruby, GitHub, Salt, Artifactory, etc., to name a few)

*IT Support Specialist* *Location:* Carmel, NY *Schedule:* Monday-Friday, 8:00 AM-4:00 PM (On-site) *Pay:* $22-$25/hour (35-hour work week) As an IT Support Specialist, you will provide hands-on support for classroom technologies and district IT systems. Responsibilities include troubleshooting and maintaining devices such as Chromebooks, PCs, Windows devices, Smart Boards, iPads, and other educational technologies. You will work closely with district staff and leadership, including Directors of Technology, so strong communication and interpersonal skills are essential. *Key Responsibilities* * Troubleshoot and support classroom technologies (PCs, Chromebooks, Smart Boards, iPads) * Configure and manage user profiles (Active Directory or similar) * Perform workstation setups, installs, and basic network upgrades * Support virtual server environments and email troubleshooting * Configure and troubleshoot printers, routers, switches, and LAN/WAN connections * Assist with server hardware configuration and network operations *Required Skills & Experience* * *1-3 years* supporting Active Directory (user adds/removes, password resets) * *1-3 years* troubleshooting Microsoft network configurations (ping, IPconfig, VLAN, DHCP, DNS, LDAP, subnets) * Experience supporting mobile devices (iPads, Chromebooks) and Smart Boards * Strong knowledge of Windows 10 * Excellent communication and customer service skills *Soft Skills (Huge Plus)* * Strong interpersonal skills and ability to work well with end users and district leadership * Ability to explain technical concepts in simple terms * Problem-solving mindset and adaptability in a fast-paced environment * Professional demeanor and customer-first attitude *Employee Value Proposition* * Exposure to enterprise-level infrastructure technologies in an educational environment * Opportunity to grow networking skills and advance your IT career * Excellent benefits upon conversion: * 18 paid holidays * 3 weeks vacation * NY State pension after 1 year * Low-cost medical benefits * 35-hour work week for great work/life balance *Job Type & Location* This is a Contract to Hire position based out of Carmel, NY. *Pay and Benefits*The pay range for this position is $22.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Carmel,NY. *Application Deadline*This position is anticipated to close on Jan 22, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Gartner analysts are industry thought leaders who create must-have research, market predictions, and advice for the key decision makers in a broad range of world-leading organizations. A senior director possesses a keen eye for identifying gaps, problems, and solutions within the market they serve. Senior directors don't just report on the markets of functions they cover; they help shape the development of the technology industry and influencethe most critical decisions technology leaders face. In this role, the senior director analyst will contribute to Gartner's evolving research into cyber-physical systems (CPS) security. Gartner defines CPS as "Engineered systems that orchestrate sensing, computation, control, networking and analytics to interact with the physical world (including humans)." Often interchangeably referred to as OT/IoT/IIoT/IoMT or "Smart" assets, when secure, CPS enable safe, real-time, reliable, resilient and adaptable performance. What you will do: We are looking for a senior director analyst in Gartner's Applied Risk practice towriteand present cutting-edge research on CPS security. A senior director's insights both provide actional guidance to help cybersecurity leaders defend against emerging risks and provoke meaningful conversations that shape executive thinking. Gartner analysts can also expect to engage with senior decision makers every day, becoming indispensable sources of advice and inspiration. The senior director analyst will: Write high-quality, clear, actionable, "must-have research" based on proven Gartner methodologies. Deliver through thought leadership that offers compelling, actionable approaches to clients' needs and requests that accelerate the client's ability to act. Be an industry-recognized expert on the architecture and implementation of cyber-physical systems security both in traditional ICS/OT environments, and in a post-Purdue Model world where new CPS such as robots and autonomous systems increasingly deploy. Become an expert on the cyber-physical systems security industry, identifying and evaluating solutions vendors and understanding emerging trends in the market. Collaborate with a cross-disciplinary team of analysts and thought leaders to take strong research positions that challenge conventional thinking. Provide clients and prospects with actionable advice aligned to their designated content area. Create and deliver presentation materials for Gartner events, industry and professional association conferences, and client briefings. Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the research community. What you will need: At least 12 years of relevant field or industry experience.At least five years of experience securing cyber-physical systems in complex environments required. Must be able to think strategically across industry boundaries. The ideal candidate will take lessons learned from a key industry (Critical Infrastructure, Oil and Gas, Heavy Manufacturing,Aerospace and Defense, Automotive, Medical devices) and be able to apply them to any context. Must be familiar with key industry standards related to CPS security risks such as NERC-CIP, ISA/IEC 62443, NIST SP 800-82, and C2M2 Must be familiar with CPS security vendors and deployment best practices Demonstrate executive presence; can immediately establish credibility with executives and additional stakeholders Fully proficient in understanding and dealing with corporate issues like governance, ownership and organizational constructs and politics Demonstrate superior analytical skills, applying conceptual models, recognizing patterns while drawing and defending conclusions Skilled at distilling complex concepts into concise advice, and successful at developing and defending research positions Strong written and verbal proficiency; analytical and presentation skills; ability to engage clients and respond effectively to questions Ability to work independently, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team Willingness and ability to travel up to 10% #LI-remote #LI-EH1 Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 152,000 USD - 190,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at or by sending an email . Job Requisition ID:97111 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: applicant-privacy-policy For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.

Job Summary The primary focus of the Data Support Analyst I representative is to provide proactive customer service to both our clients and internal teams. This position will troubleshoot, diagnose, and resolve problems with our aggregation systems. Job Responsibilities Provide Tier 2 level support via chat, email, and phone Interface with end user clients to help troubleshoot and resolve technical issues, procedural issues, and ensure data transfer efficiencies Interface with internal support teams on escalated issues - both customer and operations based Adhere to team and individual key performance indicators (KPIs) Stay up to date on system releases, new features, and bugs Make outbound calls help expedite resolution Provides a second level of support for account aggregation Perform other duties as assigned Requirements Bachelor's degree or equivalent work experience required; college degree preferred 2 years customer service experience preferred Team Player with the ability to work independently as needed Ability to work overtime, including evenings and weekends as needed Skills Exceptional communication skills (both written and verbal) Strong analytical and diagnostic skills Working knowledge of different aggregation methods(Screen Scraping,API's, and File Based) Understand the different types of financial accounts that can be aggregated Ability to read and interpretdifferent HTTPresponses (JSON, XML, HTML and others) Strong technical troubleshootingand critical thinking Ability to adapt in a fast-paced environment while multitasking Dependable, accountable, self-motivated, and drive to excel Detailed oriented Working knowledge of MS Office suite Strong organization skills and excellent time management skills The salary range for this position is $50,000 - $59,000; commensurate salary to be determined based on skills, professional background and expertise. This position is also eligible, pursuant to applicable eMoney policies, for the annual bonus program, retirement contributions, health insurance, sick leave, parental leave and paid time off. At eMoney Advisor, our mission is to help people talk about money. Founded in 2000, it's the only wealth management system that offers transparency, security, mobile access, and superior organization. Our award-winning, web-based services and resources are designed to amplify advisors' value to their clients. Today, we serve more than 109,000 financial professionals and support over 6 million end clients. At eMoney, we create and nurture a culture that values diversity and inclusion, which enables our employees to thrive and do their best work. Different ideas, perspectives, and backgrounds inspire a stronger and more creative work environment that delivers better results. eMoney is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

At Theory, we create clothes that matter, that empower and improve the way we live through exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live. Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York's Meatpacking District, the integrity of our process is just as important as our final product. In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes. We look forward to receiving your resume. The Responsibilities A Support Associate works within the store team to help achieve store sales and inventory goals. The Support Associate partners with the management and sales team to ensure a seamless flow between front and back of house. This role should be well versed in standard operating procedures and provide customers with utmost customer service. Business Leader Demonstrate excellent knowledge of the product to support the brand goals Understand company tools, incentives & strategies to support meeting store sales goals Maintain all-areas back of house including stock organization, shipping/receiving, and supply orders per policy and procedure. Efficiently execute register functions and inventory transactions. People Leader Ensure effective communication between all team members Supports ways to keep the team motivated and engaged Contribute new & innovative ideas to support meeting business goals Participate in all training and development meetings. Operations Leader: Ensure all functions of the store are maintained to support a superior shopping-experiences Assist in all areas of stock, shipping, receiving protocols/policies, procedures and all related processes inclusive of paperwork Support in areas of risk management, physical security, store cash control and inventory control. Participate in physical store inventories. Identify product concerns and communicate inventory needs to support the business goals Comply with all point of sale register policy and procedures Customer Focus: Support building meaningful relationships with clients through strong-interpersonal skills both in store and over the phone. Collaborate with all team members to support a superior shopping experience Ensure client needs are quickly and effectively met for overall customer satisfaction Uphold merchandise standards and maintain visual directive. Be present on and off the floor as a Theory Brand Ambassador The Essentials 1+ years' prior work experience in a client-centric, sales, support, or back of house environment. Dynamic interpersonal and communication skills, both verbal and written Independent work ethic, time management skills Computer skills to operate point of sale system, experiences with teamwork is a plus As an Equal Opportunity Employer, Theory LLC does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. Ensure your Theory job offer is legitimate and don't fall victim to fraud. Theory never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for an interview and ensure your communication is coming from a Theory or sister company email address. For added security, where possible, apply through our direct job posting.

DTM Consulting is a computer consulting company that provides technology support to small businesses that do not have their own in-house IT staff. We are currently seeking a Technical Support person to join our team. The Technical Support/Network Administrator person is responsible for providing e-mail, phone and on-site support for our clients, mostly in the Northern NJ area. This position will offer daily challenges as well as exposure to various facets of IT outside of the position's responsibilities. The position is located in Montvale, NJ and requires frequent travel to client offices. Training will be provided on an ongoing basis. Essential Duties/Responsibilities: Assist with the administration of Office365 accounts as well as assist with performing migrations to Office365. Install, repair, and maintain Windows server and workstation operating systems. Apple/Mac knowledge a plus. Manage DNS, DHCP, firewalls, VPNs, VLANs and network switches. Administer new and existing user accounts in Active Directory and Office365. Knowledge of Microsoft Group Policies. Troubleshoot and repair hardware and software issues on workstations and laptops. Diagnose system failures and isolate faulty hardware or software. Coordinate and perform server installation, repair and maintenance. Research and implement permanent fixes for recurring issues. Analyze needs of the end users, solve problems and effectively communicate with clients and other employees. Effectively document network settings and solutions to problems for future reference. Qualifications: Five plus years related job experience preferred. Must have reliable transportation. Physically able to lift 50 lbs. Must be a self-starter, and work well independently with minimal guidance after training. Be able to troubleshoot problems, research independently and propose solutions to the team. Must be able to write and speak clearly and effectively and have excellent communication and follow-through skills. Must be able to work on multiple tasks concurrently. Must be able to troubleshoot remotely. Familiarity with Kaseya is a plus. Ideal candidate has an Associate's or Bachelor's degree in IT. Hours are either 9am to 5pm or 10am to 6pm depending upon operational needs Monday through Friday with occasional before/after hours and infrequent weekend work required. Salary range is 65-80k and will be based on experience. We offer a total compensation package which includes salary plus a full comprehensive benefits package. Package includes Paid Time Off Days, Paid Holidays, Retirement Plan with Employer Match, 100% Single Employer Paid Medical, Dental, Vision, Life Insurance, Education Assistance, Various Voluntary Benefits, Wellness Program Including Mental Health Support and an Employee Assistance Program (EAP) and More. Please submit resume, cover letter and salary range. Resumes without salary requirements will not be considered. Visit Us On LinkedIn: ************************************************* View All Openings: ************************************ Website: **************

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Our company is looking for a Technical Support Specialist to join our team in our main office. This person will provide technical guidance and support to our business and customers. The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally. Responsibilities: Act as product expert - Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner. Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations. Provide customer support - Collaborate with other technical team members to provide exceptional customer service to the client. Work with programmers to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome. Requirements: Bachelor's degree in Computer Science (or the equivalent) is required Four years of related technical support experience Technically savvy with strong project management skills Experience troubleshooting issues and achieving solutions The ability to explain to a non-technical person in a way they will understand

Embark on a career where innovation meets support, assisting customers with the highest quality standards and satisfaction. As a Technology Support Senior Specialist at JPMorgan Chase in Corporate Data Center Services Team, you will be a crucial team member that uses leading best practices to provide first-line support and guidance on day-to-day technology activities. Your role involves troubleshooting hardware, software, and technology issues within the organization. You will maintain high levels of customer satisfaction with a focus on executing with efficiency and strive for continuous improvement in service delivery. Job responsibilities Provides first-line support for hardware, software, and technology issues and address and resolve challenges efficiently while adhering to established processes and procedures Assists in the timely delivery of technology support services to internal customers, coordinate resources and activities to ensure high-quality standards and customer satisfaction Contributes to optimal system functionality by applying emerging knowledge of hardware components, peripherals, devices, and network expertise Uses problem-solving techniques, diagnostic tools, and best practices to Identify and resolve technical issues Required qualifications, capabilities, and skills 6+ months of experience in providing first-contact solutions and end user support to triage and resolve issues in real-time including support for hardware, software, and networks Experience with live chat, incident/service request management, and runbooks for system issue resolution Baseline knowledge of operational management and excellence Proven ability to balance tasks while documenting outcomes Preferred qualifications, capabilities, and skills Familiarity with troubleshooting techniques for resolving technical issues in hardware, software, and technology systems Ability to document issues, procedures, and root cause analysis

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job Description On-Site, Mahwah, NJ | Support a Fast-Paced, Growing IT Team Join Chefman's agile two-person IT team and take on meaningful work from day one. We're looking for a sharp, motivated Technical Support Specialist who wants real hands-on experience-not just resetting passwords. This temp-to-perm role is perfect for someone who wants to grow their skills and take ownership of daily IT operations in a fast-paced environment. What You'll Do: Be the first point of contact for IT issues across 300+ users Troubleshoot hardware, software, MFA, networks, and Office 365 Deploy and configure laptops, monitors, and peripherals Assist with onboarding, account setups, and user training Manage asset inventory and contribute to documentation Support IT projects involving security, automation, and device management Work independently and bring solutions, not just problems What We're Looking For: 0-2 years of IT support experience or relevant certifications/projects Strong problem-solving mindset and ability to learn quickly Solid communication and customer-service skills Familiarity with Windows, Office 365, and basic networking Someone who enjoys taking initiative and working without constant supervision On-site presence in Mahwah, NJ Why Join Us: Hands-on learning with real impact Direct mentorship from IT leadership Exposure to cloud tools, security, device management, and large-scale user support Opportunity to convert to full-time based on performance Schedule: Full-time, Temp-to-Perm Hourly Pay Range (commensurate with experience)$16-$17 USD

Our client is a leading IT Solutions Company in the Westchester County, NY (Harrison, NY) area and they are in need of a Help Desk Support Level II+ Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Server administration via Active Directory, File & Print services, DNS, DHCP. Install antivirus software and ensure virus definitions are up to date. Server administration via Active Directory, File & Print services, DNS, DHCP. Network firewall and switch administration and maintenance. Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. Qualifications & Requirements Having worked in an MSP environment is a MUST! Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Kaseya RMM and Autotask PSA Experience a plus Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job DescriptionSummary Our client is a leading IT Solutions Company in the Westchester County, NY (Harrison, NY) area and they are in need of a Help Desk Support Level II+ Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Server administration via Active Directory, File & Print services, DNS, DHCP. Install antivirus software and ensure virus definitions are up to date. Server administration via Active Directory, File & Print services, DNS, DHCP. Network firewall and switch administration and maintenance. Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. Qualifications & Requirements Having worked in an MSP environment is a MUST! Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Kaseya RMM and Autotask PSA Experience a plus Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Why This Role Matters As a Helpdesk Specialist at CPL, you become a driving force behind the technology that keeps every branch running smoothly. You're not just answering tickets-you're the person our teams rely on to keep critical systems healthy, secure, and evolving. In this role, you'll bring your forward‑thinking technical mindset to a wide range of challenges: configuring and upgrading software, resolving urgent IT issues with precision, supporting email migrations, and ensuring seamless communication across the organization. You'll work closely with the Helpdesk Manager while collaborating with colleagues across all offices, becoming a trusted partner in keeping CPL's infrastructure strong. What makes this role special is the blend of hands‑on problem‑solving and big‑picture thinking. You're a natural explainer, a curious learner, and someone who enjoys turning complex information into clear, actionable insights. Your passion for analytics, systems, and database management helps empower the entire CPL team to do their best work. If you're energized by variety, motivated by impact, and excited to support a mission‑driven organization through technology, this is a place where your skills will shine. What You'll Do Respond to requests for IT help from end users Provide IT assistance as able or escalate requests to other members of the IT team Configure, install, and upgrade PCs, operating system software and application software as required Provide hands-on support for all IT equipment in nearby offices, and elsewhere as required Foster communication between the user community and IT management to help meet CPL's strategic goals Periodically travel to other CPL offices as required What You Bring You earned an AS in Computer Science and have at least three (3) years of experience in network maintenance and technical support - or have an equivalent combination of education and experience You have a robust understanding of Windows 10 application installation and update processes as well as Office 365 and other business applications, with the ability to train and assist users on those applications You have exceptional interpersonal and customer service skills, communicating effectively both verbally and via written correspondence You're inherently analytical, with strong creative problem-solving and organizational capabilities What We Offer: CPL cares about your future with us! That's why we offer the following benefits to you and your family: Internal Mobility & Career Advancement Healthcare for you and your family including spouse coverage: Medical, Dental, Vision & Prescription insurances. Single Plans with 100% paid premium Flexible Time Off + 8 Holidays a year Retirement Savings Plan - Contribution from CPL to grow your retirement funds. Tuition Assistance: You may be eligible for continuing education assistance. Student Loan Assistance Program: CPL will contribute up to a maximum of $100 a month for 5 years ($6,000 total) towards student loan debt. Licensure Assistance Long-Term Disability Insurance Company/team member premium sharing Flexible Spending Account $5,000 dependent childcare annually paid 100% by team member pre-taxes. FREE Life Insurance and AD+D Insurance Voluntary Short-Term Disability Insurance What Does It Look Like Working Here? We believe that building a strong community is about establishing a prevailing sense of fellowship among our team members, friends, and neighbors. Collaboration - working with others towards the best solution, placing great emphasis on the collective wisdom of our internal teams. Family - celebrating others' successes, genuinely caring about the happiness and well-being of our team members and recognizing their own families as extensions of the CPL family. Fun - not taking oneself too seriously, fully understanding that fun at work is conducive to productivity. Inspiration - contributing to an uplifting workplace that facilitates growth and success by maintaining a positive, upbeat attitude. Integrity - doing what is ethically right and providing reliable follow-through on commitments. Ingenuity - seeking new opportunities and consistently identifying unexpected and practical ways to solve problems. The rate for this position generally ranges between $26- $32 per hour. This range is a good faith estimate provided pursuant to the New York Pay Transparency Law. It is based on what a successful New York applicant might be paid and assumes that the successful candidate will be in New York or perform the position from New York. Similar positions located outside of New York will not necessarily receive the same compensation. Actual pay rates may vary from the range, as permitted by New York Equal Pay Transparency Law. Compensation offers will be based on various factors, including operational needs, individual education, qualifications and experience, work location and comparison to employees already in the role, as well as other considerations permitted by law. A potential new employee's pay history will not be used in compensation decisions. CPL does not accept unsolicited resumes from recruiting professionals or agencies, nor do we accept resumes from any source that does not reference a specific, open position. CPL will not be responsible for any fees arising from the use of resumes submitted by recruiting professionals or agencies that do not have a current placement fee agreement with CPL. All initial communication with recruiting professionals or agencies must go through our Talent Acquisition Team.

Full-Time Position (12-months) Qualifications: * One to two years' experience in desktop or IT helpdesk support; * Bachelor's degree with a computer related major and applicable certifications highly desirable; * High proficiency in G-Suite or MS Office, especially Sheets/Excel; * Experience with PowerSchool student management system and student/parent portals (or equivalent program); * Proficiency in the setup and installation of Windows 11 and Microsoft Office applications; * Strong phone communication and people skills; * Strong analytical and problem-solving skills; * Demonstrated ability to handle multiple assignments with attention to detail; * Ability to prioritize and meet deadlines consistently; * Effective oral and written communication skills; * Knowledge of current technological developments and trends; * Must have valid driver's license and vehicle to move between sites; * Must be able to lift and move equipment weighing up to 50 pounds. Responsibilities: * Provide quality technical support to parents and staff via phone, email, and helpdesk program; * Assist with the initial intake of and routing of service calls; * Assist with software licensing management and student data privacy tracking; * Assists with the procurement process of equipment, software and supplies for the technology department, including processing and tracking of assets and outsourced repair tickets; * Assist with state reporting and data processing as needed; * Assist in the setup and implementation of new technologies as needed; * Handle additional responsibilities as delegated by the Operations Manager or Director of Technology. Reports To: Director of Technology Salary Range: $49,000-$51,000 (plus benefits including vacation, sick and personal days, health insurance and defined contribution plan) Starting Date: March 2, 2026 or a mutually agreed upon start date To Apply: Internal applicants must submit an online application through the Westport Public Schools website. Job # 2064 (Please be sure to select internal applicant. This signifies one's current status as a Westport employee.) External applicants must submit an online application through the Westport Public Schools website. Job # 2064 (Paper copies will not be accepted.) The Westport Board of Education will not make employment decision (including decisions related to hiring, assignment, compensation, promotion, demotion, disciplinary action and termination) on the basis of race, color, religion, age, sex, marital status, sexual orientation, national origin, ancestry, disability (including pregnancy), genetic information, veteran status or gender identity or expression, except in the case of a bona fide occupational qualification.

At Henkel, you'll be part of an organization that's shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil, 'all, Loctite, Snuggle, and Schwarzkopf and our cutting-edge technologies, you'll have countless opportunities to explore new paths and grow. Dare to learn new skills, advance in your career and make an impact at Henkel. What you'll do * Provide project and ongoing system support for HCB (Consumer Goods business unit) and Hair Professional, Supply Chain, Functions primarily in the Americas region * Work with large-scale datasets and modern analytics tools in a real IT environment, gaining exposure to cloud platforms, data pipelines, and business intelligence systems used across the Americas region * Collaborate with business stakeholders as part of a diverse, multi-regional IT team to tackle real-world challenges and deliver impactful, data-driven solutions * Develop and maintain data pipelines using Azure and Databricks to support analytics and reporting needs. * Write and debug Python scripts for data transformation, automation, and issue resolution. * Support system enhancements and bug fixes by collaborating with IT and business teams to improve existing solutions. * Support and update PowerBI dashboards to deliver actionable insights to stakeholders across the Americas region. * Document technical processes and collaborate with global teams to ensure knowledge sharing and solution scalability." What makes you a good fit * An undergraduate student (rising junior senior) pursuing a degree in Computer Science, Engineering or Data Analytics * Proficiency in Python for scripting, automation, and data transformation * Prior experience with cloud platforms like Azure preferred * Familiarity with project delivery methodologies such as Agile, and experience in collaborative, iterative development environments * Proactive and eager to learn, with a willingness to explore new technologies through Henkel's virtual training resources * Strong communication skills, with the ability to translate complex technical concepts into clear, business-friendly language Some benefits of joining Henkel as an intern * Exciting projects that allow you to make real impact and collaborate with Henkel colleagues worldwide. * Countless learning opportunities available through Henkel's online learning platform with over 9,000 professional courses. * Networking events with Henkel business leaders, experts and sustainability ambassadors. * Ongoing feedback discussions throughout the internship that allow you to accomplish concrete goals. * In-person and virtual social events to connect with other Henkel interns across the country. Following your internship, you may be invited to join Henkel as a returning intern or full-time employee. Additional information * This internship is eligible for a housing stipend or relocation support. * Henkel's Summer 2026 internship program starts on May 27th, 2026, and runs through mid-August. * Recruitment for our 2026 internships starts in late August 2025 and runs through early March 2026 or until all our positions are filled. * If selected to move forward in our recruitment process, you will receive an email from our talent acquisition team. * If a position you applied to is filled by another candidate, you will receive an email from our team alerting you that the position is closed. The salary for this role is $22-$27/hour. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range and this range. This salary range may also be modified in the future. Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories. JOB ID: req75212 Job Locations: United States, CT, Stamford, CT Contact information for application-related questions: ***************************** Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted. Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with. Activate external content When clicking the button below external content will be loaded which involves transfer of personal data (e.g. IP address) to external servers. This may involve that cookies are set by the external content provider. Please see Data Protection Statement for further information. Accept for all YouTube content LOAD EXTERNAL CONTENT Deactivate loading external content from YouTube. How is work at Henkel About Henkel Building on a strong legacy of almost 150 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world. Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.

Job DescriptionDescription: The IT Technical Support Specialist provides day-to-day technology support to corporate staff and remote property teams across multiple states. This role is responsible for troubleshooting hardware and software issues, supporting property management systems, ensuring smooth onboarding of new employees, and maintaining a reliable and secure IT environment for a fast-growing property management company. This is an on-site role in our Montvale, NJ corporate office. Key Responsibilities Provide first-level and second-level support for corporate and property-level employees via phone, email, remote desktop, and in person. Install, configure, and maintain hardware, software, and peripherals. Maintain ticketing system, ensuring issues are tracked, updated, and resolved in a timely manner. Assist with user account creation, access permissions, password resets, and troubleshooting. Assist with basic network troubleshooting (Wi-Fi, VPN, routers, switches, firewalls). Support VoIP systems and phone setup for corporate and property offices. Coordinate with vendors for internet service, equipment repairs, and hardware replacements. Help maintain IT inventory, asset management, and equipment deployment. Prepare and set up workstations for new hires (computers, phones, credentials, system access). Conduct brief IT orientations for new employees. Ensure proper deactivation of user accounts and return of company equipment. Support IT security procedures, including MFA, antivirus, updates, and access controls. Assist in implementing cybersecurity best practices across corporate and property locations. Maintain documentation of IT processes, troubleshooting guides, and equipment logs. Work Environment Full-time, on-site role in Montvale, NJ corporate office. Occasional travel to local property sites as needed (rare). Some after-hours support may be required for urgent issues. #OFFICE25 Requirements: Qualifications Required 3 + years of IT support experience, preferably in a multi-site or customer-facing environment. Strong knowledge of Windows 10/11, Microsoft 365, and common business applications. Experience with help desk ticketing systems and remote support tools. Ability to troubleshoot hardware, software, and basic network issues. Excellent communication, patience, and customer service skills. Ability to multitask and prioritize in a fast-paced environment. Preferred Experience in property management or real estate industry (a plus). Familiarity with property management software (Rent Manager, Yardi, AppFolio, etc.). Basic understanding of networks, Wi-Fi, switches, and VPN environments. A+/Network+ certifications or related training. Key Attributes Strong problem-solving and critical thinking skills. Professional, dependable, and responsive. Comfortable supporting both technical and non-technical users. Team-oriented with a service-first mindset. Organized, detail-oriented, and proactive.

Field Service Technician provides installation and maintenance for equipment in the field. Their duties include installation, troubleshooting and repairs. Responsibilities: Accepting, reviewing and acting on help desk tickets Providing in-person or remote technical support through email, phone and web-based platforms Pinpointing technical issues based on reported symptoms and diagnostic reports Using remote-control software to actively repair user issues Performing basic account management tasks, such as resetting passwords and adjusting key settings Training new employees or users on new software or repair processes Assisting with routine tasks, such as inventory management Creating and maintaining work logs that document customer interactions for all projects Assisting with moving from Windows 10 to Windows 11 Set up of equipment *Skills* Help desk support, Technical support, Troubleshooting, Help desk, Support, Deployment, Windows 10, Windows, Active directory, Hardware, Ticketing system, Windows server *Top Skills Details* Help desk support,Technical support,Troubleshooting *Additional Skills & Qualifications* 1-2 years of helpdesk experience High School Degree required *Experience Level* Entry Level *Job Type & Location*This is a Contract to Hire position based out of Spring Valley, NY. *Pay and Benefits*The pay range for this position is $18.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Spring Valley,NY. *Application Deadline*This position is anticipated to close on Jan 16, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.