Summer Internship IT - AI Algorithms with Application Development
Information systems technician job in Philadelphia, PA
CompanyFederal Reserve Bank of PhiladelphiaThe Federal Reserve Bank of Philadelphia is one of the 12 regional Reserve Banks that, together with the Board of Governors in Washington, D.C., make up the Federal Reserve System. It helps formulate and implement monetary policy, supervises banks and bank and savings and loan holding companies, and provides financial services to depository institutions and the federal government. The Federal Reserve Bank of Philadelphia serves eastern and central Pennsylvania, southern New Jersey, and Delaware.
The Federal Reserve Bank of Philadelphia is seeking a Junior, or Senior undergraduate student, or Graduate level student with a preferred major in Computer Science or Data Science major within the Information Technology Services (ITS) department.
This is a paid internship, Monday- Friday, (40 hours per week). Our Summer Internship Program is typically 10 weeks. The hourly rate for this position is $23.00 per hour for Undergraduate level and $28.00 per hour for Graduate level.
What You Will Do:
You will assist in modernizing various data driven applications related to fraud detection, web searching, such as Artificial Intelligence (AI), Machine Learning (ML), and natural language processing (NLP).
50% Develop applications in a multi-tiered on-prem and cloud environments using modern frameworks. Using programming languages Python, R and Integrated Development Environment (IDE's) like Visual Studio, Eclipse, or similar, and source code management products like GIT.
20% Design and develop relational database schemas and queries in environments such as SQL Server, Oracle.
30% Participate on Bank, department, or system projects of moderate to high complexity.
What You Have:
Required technical skills:
Python, JSON, GIT, JIRA and VS Code.
Preferred skills:
Excellent written communications skills, initiative, creativity, problem solving skills, attention to detail, and organizational skills.
Physical Requirements:
Sitting at a computer for long periods of time.
Additional Details:
The Federal Reserve Bank of Philadelphia takes your information privacy seriously. Federal Reserve Bank of Philadelphia staff will only email you from the “@phil.frb.org” domain or through the Workday system “****************”. If you are initially contacted by phone, feel free to request that the caller provide you with their email address to validate their identity. If you have any questions about the validity of someone who contacts you regarding this position, please email the Talent Acquisition team at ******************************.
We are an equal opportunity employer committed to hiring the best candidates and to providing equal employment opportunity to all persons without regard to race, color, religion, sex, pregnancy, national origin, age, genetic information, disability, military service, or any other basis protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job responsibilities, and to receive other benefits and privileges of employment. If you need assistance or an accommodation due to a disability, please email us at ****************************** .
All Federal Reserve Bank of Philadelphia employees must comply with the Bank's ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the Recruiter for this posting, who can provide you contact information for our ethics officer if necessary. You should review the Bank's Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions.
Background investigations and drug testing are required for all new hires as a condition of employment, after the job offer is made. Candidates for positions deemed as "safety sensitive" will also be screened for the presence of marijuana. Any hiring decision based on a background investigation will be made following an individualized assessment that is job-related and consistent with business necessity and applicable law. Employment may not begin until the Bank accepts the results of the background investigation.
Certain eligibility rules apply. You will provide work authorization to prove your eligibility to work in the United States.
The above statements are intended to describe the general nature, level of work and the requirements of this position. They are not intended to be an exhaustive list of all responsibilities associated with this position or the personnel so classified. While this is intended to be an accurate reflection of this position, management reserves the right to revise this or any job description at its discretion at any time.
This is NOT a 100% remote opportunity. You will be available to work on-site full time.
Learn more about the Philly Fed and its culture. Learn more about working for the Philly Fed.
Full Time / Part TimePart time Regular / TemporaryTemporaryJob Exempt (Yes / No) NoJob CategoryWork ShiftFirst (United States of America)
The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Always verify and apply to jobs on Federal Reserve System Careers (************************************* or through verified Federal Reserve Bank social media channels.
Privacy Notice
Auto-ApplyClient Support Staff
Information systems technician job in Philadelphia, PA
Description & Responsibilities Working within the Women Against Abuse's (WAA) residential shelters and in coordination across various departments, Client Support Staff (CSS) establish, lead and nurture a welcoming, safe supportive trauma informed community environment for residents and their children, offering support, a space to relax and an opportunity to talk to residents along with providing informal support/resolving issues through listening, sharing, and identifying options.
Providing tours and off-hour activities to clients based on interests and needs (movie/game night, holiday parties or events, etc.). Assisting new residents settling in and helping them with immediate needs (providing hygiene, basic living supplies, etc.) while maintaining the related inventory.
What WAA Can Offer You and What You'll Love About WAA Annual Increases, Years of Service Recognition, EAP, Pay differential for agency observed holidays and declared inclement weather, PTO for Vacation, Personal, Holidays and accrual of Sick Days.The mission of WAA is to provide quality, compassionate and non-judgmental services in a manner that fosters self-respect and independence in persons experiencing intimate partner violence through advocacy and community education. WAA's Core Values are Safety, Empowerment, Strength, Hope, Respect, and Integrity and we are committed to a work environment built on honesty, transparency, teamwork, accountability, and a high level of professionalism
Requirements
A High School Diploma or the equivalent is required.
At least one (1) year experience in an advocacy, crisis or shelter support position is required.
The ability to read, write and comprehend English is required.
Demonstrated ability to work effectively with a diverse population is required.
Demonstrated ability to work effectively as a team member is required.
Demonstrated commitment to service of others is required.
Demonstrated proficiency in communication, both verbal and written, is required.
Bilingualism is strongly preferred.
Will be required to attend our Virtual Domestic Violence Advocate Paid Training, post hire (February 17 - March 5).
Must provide Satisfactory Child Abuse, Criminal and FBI clearances. (Any expenses paid by employer)
Women Against Abuse (WAA), a 501(c)3 nonprofit agency, is among the largest domestic violence agencies in the country and Philadelphia's leading domestic violence advocate and service provider. With over 170 staff, WAA serves two 100+ bed safe havens and 15 transitional housing apartments, legal services, hotline counseling, aftercare community-based services, prevention & education, and advocacy.
Women Against Abuse is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other protected characteristic as outlined by federal, state, or local law". Women Against Abuse's hiring decisions are based on merit, qualifications, and business needs.
Auto-ApplyComputer Field Tech Position- King of Prussia PA
Information systems technician job in King of Prussia, PA
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
IT Support Specialist
Information systems technician job in Philadelphia, PA
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: IT Support Specialist
Location: Philadelphia, PA
Duration: 12+ Months
They will be responsible for taking inbound and outbound calls
They are migrating from hex to o365
Taking control of screen helping them with queries. WebEx.
Interpersonal and strong communication skills Written as well they will contact vendors directly
Exemplary customer service experience
Adaptability to change - This project enhances every time for making better user experience for customer.
Will work with Ticketing system.
Previous Email migration project will work.
Call centre exp. plus
Remedy experience will be ideal
Additional Information
For more information, Please contact
Pankhuri Razada
Associate Recruiter
Artech information Systems LLC
360 Mt. Kemble Avenue, Suite 2000 Morristown, NJ 07960
************
[email protected]
Help Desk Specialist
Information systems technician job in Radnor, PA
360 IT Professionals is a California base Minority Business Enterprise specializing in the field of IT Consulting and Staffing. Since our Inception we have been providing industry leading IT solutions for Staffing and Software Development. We have more than 30 IT Staffing Services contracts across USA and working closely with Fortune 500 Companies and Key Private sector Agencies. We are providing staffing support to more than 10 State Customers across USA and have successfully staffed for more than 260 roles in last 6 months.
PSB job description for your reference:
Job Title: Help Desk Specialist
Work Location: Radnor, PA
Duration: 3 month contract
MUST HAVE:
Previous IT Service Desk experience including:
Experience investigating and supporting end user technology including hardware, printers, phones, and software
Active Directory experience including password reset and basic user and security administration
Experience with laptop reimaging
Proficient in Microsoft Office applications including MS Outlook
Excellent communication and strong customer service skills
Qualifications
Any education
Additional Information
Local candidates preferred. Immediate interview and placement!
Help Desk Technician I (Entry-Level) Cherry Hill, NJ
Information systems technician job in Cherry Hill, NJ
Job Description
Help Desk Technician I (Entry-Level)
Type: Full Time Employment
The Help Desk Technician I is an entry-level role providing first-response support for computer hardware, peripherals, and software. While prior experience is not required, candidates must demonstrate a passion for technology and a strong desire to learn new skills. Success in this role is measured by the ability to deliver exceptional customer service, clear communication, and reliable technical support.
Key Responsibilities
Provide first-level support (phone, email, remote, and on-site) for desktops, laptops, printers, and related devices.
Accurately log problems and resolutions in the ticketing system.
Maintain and grow knowledge of products and services supported by the Help Desk team.
Ensure proper documentation, escalation, tracking, and follow-up of all incidents.
Participate in the on-call rotation as scheduled.
Complete assigned training and certification requirements.
Perform other duties as assigned by the Help Desk Lead.
Required Skills & Qualifications
Genuine interest in technology and eagerness to learn.
Clear, friendly, and professional phone manner.
Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Ability to manage multiple assignments with attention to detail.
Hands-on experience with Microsoft Windows Desktop Operating Systems.
Reliable transportation for on-site support.
Ability to lift and move PC system components as needed.
Technical Support Specialist
Information systems technician job in Philadelphia, PA
This position is within the Office of Innovation & Technology (OIT), the central IT agency for the City of Philadelphia and assigned to the Department of Planning and Development's (DPD) IT unit. DPD regularly engages with the public, city officials and a wide array of stakeholders to obtain input on the formulation of neighborhood, district and housing plans and to communicate the work of the department with the public. The Department of Planning and Development is made up of multiple divisions including Philadelphia City Planning Commission (PCPC), Philadelphia Historical Commission (PHC), Art Commission, Zoning Board of Adjustment (ZBA), Development Services, Division of Housing and Community Development (DHCD), and partners with the Philadelphia Housing Development Corporation (PHDC).
This is information technology work supporting the analysis and administration of local area networks and computing systems and performing the full scope of desktop installation, troubleshooting and maintenance for the housing agencies. The employee in this class administers and maintains assigned network domains and the deployment of desktop assets, and promotes the most efficient and optimal utilization of network and workstation technology for users. Providing user training and support related to network access, use of network or network problem resolution and ensuring that application software on file servers is current are significant aspects of the work. Work is performed under the general direction of the Information Technology Manager.
Job Description
Essential Functions
Administers core components of local area networks (LAN), including the creation and management of user accounts and groups, server backup and recovery processes, and the implementation of server changes and upgrades.
Troubleshoots network connectivity issues and participates in infrastructure projects such as server virtualization, system migrations, and network hardware upgrades to ensure secure and reliable system performance.
Responds to desktop support tickets submitted through the TeamDynamix service management system, ensuring timely resolution, accurate documentation, and follow-up on technical issues.
Deploys desktop and peripheral hardware, including the configuration, installation, and testing of workstations, printers, and software applications to meet user and departmental needs.
Manages the full desktop lifecycle, including procurement, deployment, maintenance, and decommissioning of hardware in accordance with City standards; serves as the primary contact for vendor repair and maintenance contracts.
Maintains and updates the IT asset inventory for the department, ensuring accurate tracking of all hardware, software, and network components.
Provides end-user technical support by diagnosing and resolving hardware and software issues; delivers one-on-one and group training sessions to improve user familiarity with applications and systems.
Investigates and documents support issues and resolutions, developing clear procedures and support documentation for repeatable solutions and user guidance.
Supports audiovisual and meeting technologies, including the setup and maintenance of hybrid and remote meeting tools used for Boards and Commissions, ensuring smooth operation and user access during live events.
Performs physical tasks related to IT support, including lifting and transporting equipment, pulling cable through ceilings and floors, and working in confined spaces as needed.
Collaborates with IT and business teams to ensure consistent and responsive technical support in alignment with departmental goals and service-level expectations.
Performs related duties as assigned to support departmental operations and technology initiatives.
Qualifications
Education:
Completion of a bachelor's degree with major coursework in Computer Science, Decision Science, Information Science, or a closely related field.
Experience:
Two years of experience performing network technical support duties, including a full range of assignments from workstation hardware installation and maintenance to LAN/WAN support, such as installing, evaluating, troubleshooting, and maintaining network hardware and software.
Equivalency:
Any equivalent combination of education, training, and experience determined to be acceptable by the Human Resources Office will be considered. This includes completion of an associate's degree in computer science, Decision Science, Information Science, or a closely related field.
Additional Requirements:
Must possess a valid Pennsylvania Driver's License.
Must be able to lift at least 30 pounds.
Documentation of curriculum content or course descriptions from an accredited institution or training program must be provided to verify education and training.
Knowledge of:
Principles, operation, and capabilities of desktop and networked computing environments, including personal computers, laptops, printers, and other peripheral devices.
Industry-standard practices for the installation, configuration, and maintenance of hardware and software in a workstation and server environment.
The functionality, configuration, and integration of desktop operating systems (e.g., Windows, mac OS) and host-based operating systems in both local and domain-based environments.
Service management systems such as TeamDynamix for tracking, responding to, and documenting technical support tickets.
Techniques and best practices for diagnosing and troubleshooting hardware, software, and network connectivity issues.
Methods and tools used for imaging, deploying, and maintaining desktop devices across their full lifecycle.
Principles and practices for network administration, including account management, file permissions, print services, and basic network protocols (TCP/IP, DHCP, DNS).
Concepts of network and workstation security, including endpoint protection, encryption, and access control.
Audio/visual hardware and conferencing tools (e.g., Zoom, Teams, microphones, projectors) used to support hybrid and remote meetings.
Procedures for maintaining IT asset inventory and coordinating vendor-supported repairs and warranties.
Cable management, structured cabling, and safe handling of electrical/IT infrastructure in office settings.
Emerging technologies and current trends in desktop support, enterprise device management, and cloud-based productivity tools.
Ability to:
Deliver responsive and customer-focused technical support to a diverse user base with varying technical skill levels.
Respond effectively to service requests and incidents via a ticketing system, documenting resolutions and escalating issues when appropriate.
Train and assist users in accessing systems, using applications, and understanding network resources.
Prioritize and manage multiple technical tasks efficiently, meeting deadlines and service-level expectations.
Read and interpret technical documentation, system manuals, and hardware specifications.
Troubleshoot and resolve desktop, network, and peripheral device issues independently and collaboratively.
Configure and maintain user workstations and devices within a domain-joined, managed environment.
Collaborate effectively with team members, vendors, and other IT departments to resolve technical problems and coordinate deployments.
Evaluate hardware and software products for compatibility, performance, and alignment with department standards.
Perform physical duties such as lifting and carrying IT equipment, pulling cables, and working in tight or elevated spaces as needed.
Support and facilitate hybrid and remote public meetings, including live technical assistance and AV system setup.
Additional Information
Salary Range: $50,000-$60,000
Salary Range cannot exceed $60,000
All applications must include a cover letter. Applications without a cover letter will be considered incomplete.
Did you know?
● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
● We offer Comprehensive health coverage for employees and their eligible dependents
● Our wellness program offers eligibility into the discounted medical plan
● Employees receive paid vacation, sick leave, and holidays
● Generous retirement savings options are available
*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22, 2023, vaccinations are
no longer required
for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race,
ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website:
******************************************************
HRIS - IT Support Specialist
Information systems technician job in Marlton, NJ
The IT Support Specialist is a part of a collaborative team providing daily support needed to ensure a successful Information System in a Human Resources Setting. This position is responsible for the overall help desk services function and assists, when necessary, with end user training for the HRIS and Time and Attendance systems. Primary Duties and Responsibilities (Essential Functions) include but are not limited to the following:
Works directly with worksite managers and/or employees to respond and resolve help desk inquiries
Track and report on overall quantity and type of help desk requests and resolutions. Identify and report findings of end user needs/issues. Initiate efforts and procedures to maintain data integrity, troubleshoot and recommend solutions
Collects detailed information to categorize request to determine method of resolution
Uses discretion to effect timely solution of problems to ensure customer satisfaction, eliminate downtime
Solicit feedback and identify overall needs of HRIS end users
Exercises sound professional judgment in analysis of problem to: (1) attempt hardware/software solution by phone, or (2) decide proper level of maintenance required to solve problem
Assist, when necessary, in the testing of new reports, processes, etc. and provide testing results to appropriate parties. Actively participate and make contributions in team meetings and one-on-one meetings
Supports the Payroll Department to ensure accurate and efficient client payrolls
Qualifications
Any deviation from the qualifications listed below must be approved by the President of NEMR
Consistent attendance
Ability to maintain confidentiality of insurance and human resources information
Three years of experience in computer technology with prior exposure to HRIS systems
High degree of initiative in handling multiple priorities simultaneously in a fast-paced, deadline-driven, detail-oriented work environment
Ability to handle large volume of work
Working knowledge of the advance features of MS Office (Word, Excel, PowerPoint, Outlook)
Excellent organizational and communication skills with close attention to detail
Excellent telecommunication skills
High level of interpersonal skills/customer service skills to build relationships with both employer and employee clients as well as across internal departments
Technical skills:
Background in application system management
Knowledge of general configuration of HRIS platforms, time and attendance, physical time clocks, CRM systems, etc.
i.e. pay and work rules and a solid understanding of federal, state and local labor laws
Understanding of HRIS database design, structure, functions and processes and experience with database tools
Preferred Education and Experience:
1-2 years of verifiable HRIS experience and/or IT experience
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
Salary - 30 - 40K
Dynamic PC Support Techician
Information systems technician job in New Castle, DE
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
Information systems technician job in Cheltenham, PA
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Help Desk Support IV (Contractor)
Information systems technician job in Philadelphia, PA
Job DescriptionPlease note that this is not an IT support role. This is more of an Accounts Payable customer service rep. This is an office-based position. Per the Agreement, selected candidate will need to be eligible to return to office. Please note that suppliers will need to attest via Smartsheet prior to the offer being submitted in Beeline.
Issuetrack - this is the ticketing system that is used tickets received from employees and vendors tickets assigned to team members and they work through issues; may triage to other teams as necessary
Must have good understanding of different processes within procurement to pay this group takes total accountability for each ticket from start to close
Moved to a new instance of the same system recently, not only provide a response but also lead that submitter to be able to resolve in the future - important for that person to help be more forward thinking.
Must have good analytical skills
Phone etiquette - not a lot of calls, but must be able to take calls and enter in ticketing system as needed
Supporting various projects as needed
8-5p EST
All virtual right now, but plans to transition into the office eventually; local to be in the office
Interview process - 1st with manager, 2nd with direct leader and his leaders
Looking for those with any customer service experience
those who worked with any program (not necessarily Issuetrack)
This is for the Accounts Payable team. They had these previously as a Customer Service role, but they wanted a higher caliber candidate who could kind of consult with the managers to help them correct whatever issues they may have in the future so they had to use the helpdesk template as it has a higher bill rate.
Its handling any issues/questions from procurement to payment. So if managers or various vendors have questions about their invoicing, they will submit a ticket through the Issuetrack system. This person will take that ticket, and reach out to resolve the issues....then follow back up with the manager/vendor.
Looking for those with strong customer service experience. The manager there now came from a retail background. Just need a polished professional who also can pick up the AP process quickly.
Please ensure that the candidates submitted are aware about the temp to perm aspect of this opportunity. The role has a 3-6 month learning curve and the manager wants someone who is serious about the role and that means they would be potentially required to come into the HQ office this year.
Information Technology
Information systems technician job in Philadelphia, PA
Information Technology Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry.
Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in Information Technology.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
Auto-ApplyIT Finance Lead Specialist
Information systems technician job in Wilmington, DE
Are you looking to power the next leap in the exciting world of advanced electronics? Do you want to help solve problems that drive success in the rapidly evolving technology and connectivity landscape? Then bring your problem-solving, passion, and creativity to help us power the next leap in electronics.
At Qnity, we're more than a global leader in materials and solutions for advanced electronics and high-tech industries - we're a tight-knit team that is motivated by new possibilities, and always up for a challenge. All our dedicated teams contribute to making cutting-edge technology possible. We value forward-thinking challengers, boundary-pushers, and diverse perspectives across all our departments, because we know we play a critical role in the world enabling faster progress for all. Learn how you can start or jumpstart your career with us.
Position Overview
The Information Technology & Process organization in Qnity is in the early phases of a multi-year, transformational program to modernize the SAP ERP landscape and is looking for an IT Finance Lead Specialist in support of General Ledger, Consolidation and Reporting Solution.
This position is an opportunity to be involved in various ERPs, current and future, focusing on Core Finance, Financial Reporting and Consolidation Solutions while being a highly visible face to our functional stakeholders and other IT&P teams. The solutions scope would include legacy ERPs, non-ERP solutions, automations and SAP and Consolidation system modernization.
The IT Finance Lead Specialist will be part of a dynamic team within Qnity IT Enterprise Functions and Transformation, participating in efforts to design Finance processes as part of functional, IT transformation and corporate projects. As part of the IT Finance team, the incumbent would be involved in and would lead many different types of projects and in all phases of them from front-end loading, blue-printing, designing, building, testing, change management, go-live and hyper-care. This role will closely work with internal & external development resources to deliver projects.
Key Responsibilities
* In-depth conceptual, practical and advance knowledge in the Finance domain
* Partner with Finance, Businesses and IT stakeholders to understand opportunities and lead creating robust business cases with Finance counterpart regarding new solutions and improvement initiates.
* Be able to solve complex problems and take/propose new perspective on existing solutions,
* Be able to exercise judgement based on analysis of multiple sources of information,
* Work with our Strategic partners for solution development technical support,
* Lead project/initiatives implementation in this functional area in close partnership with Finance,
* Oversee the design of system changes ensuring compliance and scalability of solutions, aligned with Qnity Finance Corporate and IT standards and strategy.
* Lead testing phase and coordinate with functional Subject Matter Experts,
* Network with multiple key players globally
* Maintain up-to-date knowledge of emerging technologies and changes globally, which could be relevant,
Required Qualifications
* Bachelor's degree in information systems, finance, tax, business commerce, or a related technical field
* 10+ years of experience with related business operations/processes, including analysis, design, documentation, and using industry's best practices and standards
* 10+ years of experience in SAP-FICO (especially General Ledger, Special Ledger, Controlling, profit Center accounting, consolidation) as a Subject Matter Expert or IT lead support
* Strong experience working within Finance and Businesses either on the IT or Finance side
* Proven experience to influence business / functional teams, including management, in the selection and design of technology solutions as well as implementation and support approaches
* Strong project management skills, in both Agile and Waterfall methodologies
* Successful track record working on complex and cross-functional projects
* Excellent interpersonal and communication skills
* S/4 experience would be a plus
* Knowledge of DuPont processes would be a plus
* Accountable and self-managed
Working Conditions
* Hybrid work environment (ideally 3 days onsite and remote as required).
* May require occasional travel to various sites or company offices.
* Flexible hours to accommodate project deadlines and stakeholder needs.
Application Instructions
Interested candidates should submit their resume, cover letter, and relevant certifications.
Join our Talent Community to stay connected with us!
Qnity is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.
Qnity offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.
Auto-ApplyIT Support Technician
Information systems technician job in Trevose, PA
The Faulkner Automotive Group is looking for an enthusiastic, self-motivated IT Support Technician to join our team! Faulkner is a place you can establish a career and grow with the organization. We provide training to all our employees and offer continued growth opportunities for those that have excellent talent, energy, and ambition to succeed. Faulkner has won a combined 60+ Best Places to Work Awards.
IT Support Technician Benefits, include:
- Top-tier benefits: Medical, Dental and Vision
- 401k with company match
- Paid time off & paid holidays
- Employee discounts
- Employee referral bonuses
- Annual reviews and merit increases
As an IT Support Technician, you will support multiple sites throughout Trevose, Doylestown and Bethlehem, Pennsylvania. The IT Support Technician will be responsible for day-to-day operations and troubleshooting multiple sites both remote and on-site. Duties will require traveling on-site to locations to perform certain tasks. Environment is MS Windows based with varying mobile technologies site to site.
IT Support Technician Requirements
- Valid driver's license
- Some relevant IT support experience
- Ability to troubleshoot and support technical issues both remotely and on-site
- Strong diagnostic and problem-solving skills
- Network component familiarization/connectivity
- Wireless (Ruckus) experience a plus
About Faulkner
The Faulkner Automotive Group is a family-owned and -operated automotive group serving Central and Southeastern Pennsylvania with the best vehicles and services. Our dealership group is composed of 30 dealership locations and 23 franchises, making us one of the largest family-run dealer groups in the country.
Faulkner is an Equal Opportunity Employer and a Drug Free Workplace.
Auto-ApplyInformation/ Inventory Technology Specialist (NSWC IHD Code 104)
Information systems technician job in Moorestown, NJ
Job DescriptionDescription:
Target Experience: Three (3) years of professional experience in IT configuration management, inventory control, help desk support, and workflow implementation having demonstrated knowledge of policies and regulations governing those subject areas and maintaining processes to ensure compliance with those directives.
Target Education: Associate's degree in IT logistic services or logistic services or an equivalent technical degree from an accredited college or university; or equivalent professional certification for years of experience per CSWF certification requirements.
Applicant must be a US citizen and hold an active DoD Secret security clearance
Requirements:
IT Support Specialist
Information systems technician job in Philadelphia, PA
CRB is a leading provider of sustainable engineering, architecture, construction and consulting solutions to the global life sciences and food and beverage industries. Our more than 1,600 employees provide best-in-class solutions that drive success and positive change for our clients, our people and our communities. CRB is a privately held company with a rich history of serving clients throughout the world, consistently striving for the highest standard of technical knowledge, creativity and execution.
Job Description
We are seeking a highly skilled and proactive in-office Support Specialist to join our IT Support team. This role is pivotal in supporting our employees and maintaining the integrity of office IT infrastructure. The ideal candidate will possess technical expertise in modern endpoint management, security, and automation, and will thrive in a fast-paced environment focused on technical excellence and innovation.
Responsibilities
* Provide Tier 2 technical support for employees, resolving hardware, software, and network issues in a timely and professional manner.
* Assist in onboarding and offboarding processes, including provisioning and deprovisioning of user accounts and equipment.
* Ensure successful implementation, support and inventory of all office technologies within the assigned region; including printers and audio/visual equipment.
* Utilize modern equipment management tools (e.g. Intune) to monitor and maintain device compliance and performance.
* Maintain a high level of customer service and professionalism while supporting employees in person and remotely.
* Monitor and respond to alerts from endpoints and network monitoring tools.
* Assist with queue shift management, as needed.
* Develop and maintain scripts for automation for process improvement within the support function.
* Demonstrated use of AI and automation for process improvement within the support function.
* Participate in rotating on-call schedule and adhere to SLA's.
* Travel to support remote offices and sites (up to 10%).
Qualifications
Minimum Qualifications
* Associate degree or equivalent years of experience, preferred.
* Minimum of three years of relevant experience required.
* Proactive mindset with a passion for technology and innovation.
* Customer-centric approach with empathy and patience.
* Detail-oriented with a commitment to documentation and process adherence.
* Modern Desktop Administrator Associate Certification, or equivalent technical certification.
Additional Qualifications
* Demonstrated ability to guide and effectively communicate with technical and non-technical resources.
* Advanced skills in Modern Equipment Management, including Windows 11, Autopilot, and Endpoint Analytics.
* Experience supporting and troubleshooting applications (Microsoft M365, Microsoft Teams and other SaaS applications).
* Experience with using remote monitoring and management tools (RMM).
* Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN) and basic routing/switching principles.
* Works effectively under immediate supervision and collaboratively in a dynamic environment.
* Positive upbeat personality with a strong focus on customer service.
* Familiar with an end-user support and computing environment.
* Willing to learn and take on new assignments.
* Has organizational skills and can prioritize and handle multiple tasks.
* Demonstrated analytical and problem-solving skills.
* Preferred knowledge of the commonly used concepts, practices and procedures in architecture, engineering, and construction industries.
* Please note, this will be an onsite position.*
Additional Information
All your information will be kept confidential according to EEO guidelines.
CRB is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Employment is contingent on background screening.
CRB does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of CRB without a prior written search agreement will be considered unsolicited and the property of CRB. Please, no phone calls or emails.
CRB offers a complete and competitive benefit package designed to meet individual and family needs.
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
IT Support Specialist
Information systems technician job in Wilmington, DE
Job DescriptionSalary:
Come join a growing financial technology company thats leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking an IT Support Specialist to support our Infrastructure team.
Are you a driver of change? Are you passionate about helping people adapt to organizational and systems changes? As part of the Tech Operations team, the IT Support Specialist will focus on the technology side of change, including changes to system processes, application systems and technologies, with an emphasis on onsite and technology-related end-user support incidents. The role will also create and deliver strategies and plans to help employees maximize the adoption of new programs utilizing strong communication/troubleshooting skills. This is a great opportunity for someone whos looking to play a key role in implementing fast and effective changes across a company, ensuring new safety standards are met in a timely manner.
Essential Functions:
Perform IT Help Desk duties serving as the first point of contact for end-users seeking technical assistance over the phone, email, or chat, and following up with status updates as needed.
Perform technical troubleshooting through diagnostic techniques and pertinent questions to determine the best solutions based on the issue.
Maintain documentation (Runbooks, How To, SOPs, etc) and seek opportunities within the department to improve operational awareness and efficiencies.
Drive adoption and proficiency of changes within the organization in accordance ITIL Framework.
Develop project strategies and plans, including stakeholder assessment, communications to ensure the timely execution of the Tech Operations teams objectives.
Ability to perform regular and routine maintenance activities in accordance with Compliance and Regulatory guidelines.
Develop short and long-term goals, KPIs, objectives, develop and execute against operational plan.
Lead/facilitate meetings with clients to ensure an understanding of the current company culture and goals.
Perform additional duties as assigned.
The ideal candidate will have the following:
Must have at least a high school diploma or GED. BA or BS Degree is preferred.
2+ years of experience in Incident management (ITIL Framework) and creations of technical documents
Certifications from leading vendors such as CompTIA, Cisco, AWS or Microsoft are preferred.
The position requires minimal travel. Occasional travel requirements may be subject to overnight depending on the companys needs.
Ability to lift 25+ pounds and sit for long periods of time.
Excellent analytical and troubleshooting skills
Strong interpersonal skills, in addition to effective customer interaction skills
Familiarity with Cloud Technology (AWS, Azure, Google Cloud)
Knowledge of Active Directory user accounts and basic Microsoft applications.
Ability to work well under deadlines and in a fast-paced environment.
Why Continental Finance?
Continental Finance Company (the CFC) is one of Americas leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since our founding in 2005, we have prided ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment. With our success, we have also grown into an innovative financial tech company! With a state-of-the-art consumer marketing and servicing platform, we provide a variety of services to consumers when other financial institutions will not accommodate them. With more than 2.6 million credit cards managed and serviced since our founding, we pride ourselves on putting the customer first.We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer.
CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
CFC is seeking bright, energetic individuals that will help us grow and develop together! We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today!
CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday)
#LI-HYBRID
IT Support Specialist
Information systems technician job in Wilmington, DE
Job Description
Job Title - IT Support Specialist
Grow your career with a cutting-edge Fintech industry leader!
Our client, a high-growth firm shaping the future of wealth management technology, is currently seeking an in-office IT Support Specialist for their Wilmington, DE office to help manage IT infrastructure and provide user support and training to a team of fintech professionals. The individual selected for this position will also be responsible for troubleshooting, setup and installation, maintenance, and documentation of our IT infrastructure. In addition to work at the primary location in Wilmington, this position will also require occasional work in the company's central NJ location as well.
Responsibilities:
User Support: Assist end users with technical issues via phone, chat, and in person.
Troubleshooting: Diagnose and resolve problems with desktops, laptops, monitors, printers, and common software.
Setup & Installation: Onboard new users, configure workstations, and install required applications.
Maintenance: Monitor IT equipment and help with routine hardware and software upkeep.
Training: Provide basic user guidance, tips, and best practices for hardware and software use.
Documentation: Record issues, resolutions, and updates in the ticketing system; maintain IT asset inventory.
Requirements:
A working understanding of Active Directory and networking.
Hands-on experience with Windows 11, Microsoft Office, and general desktop applications.
Experience with mobile devices is a plus.
The above requirements and qualifications are meant to describe the general nature of the position and do not represent all duties to be performed by the selected candidate. Please note that only candidates who are under consideration for the position will be contacted. The Company is an equal opportunity employer. All employment is decided on basis of qualifications, merit and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
IT Technician II
Information systems technician job in Langhorne, PA
Job Details Langhorne, PA Full Time 2 Year Degree $55000.00 - $60000.00 Salary/year Up to 25% Day Information TechnologyDescription
Join us at Delta Community Supports, Inc. (“Delta”), where every day brings the opportunity to make a difference in the lives of others! As leading provider of support services for individuals with intellectual and developmental disabilities, we're on a mission to empower and enrich the lives of those we serve. Are you passionate about fostering independence, promoting inclusion, and creating meaningful connections? If so, come be a part of our dynamic team where innovation, compassion, and dedication drive our every endeavor. Embark on a rewarding career journey with Delta Community Supports, Inc., and help us shape a brighter future for all!
Delta Community Supports, Inc. is seeking an organized and efficient Help Desk Technician - Level 2 for our Information Technology Department. Must have with excellent communication skills, strong analytical and problem solving skills and resilient customer service and collaboration skills. Responsible for maintaining, configuring, and troubleshooting hardware, software, and network systems. Provides Tier II support to end-users, assists with IT projects, documentation, and ensures compliance with IT policies and cybersecurity standards. Supports multiple locations in PA and NJ as needed.
Key Responsibilities:
Respond to and resolve end-user help desk tickets.
Assist with IT projects, asset management, and documentation.
Perform routine maintenance, setups, and configurations of hardware/software.
Support Microsoft OS, Office Suite, antivirus/malware software, PCs, laptops, and network devices.
Escalate complex issues to Systems Administrator or CIO.
Conduct user training and develop procedural documentation.
Travel between offices and facilities as required.
Qualifications
Bachelor's/Associates Degree in IT or a related field
Valid driver's license in the state of residence
Two (2) to Five (5) years in an IT or technology-related field; appropriate additional experience may be considered in place of the educational requirements
Benefits
401 (k) Match program, with a generous match of 3%.
Comprehensive healthcare coverage, including medical, dental, and vision insurance plans.
Company-paid life Insurance coverage for full-time employees
Voluntary supplemental Insurance options for additional coverage.
Company paid holidays, sick time, and vacation time.
Employee Assistance Program (EAP) provides eligible employees with confidential counseling, support services, and resources to enhance well-being and maintain work-life balance.
Professional development and internal advancement opportunities.
Please note that participation in the listed benefits is contingent upon eligibility criteria.
EOE M/F/D/V
Technical Support Specialist (Part Time)
Information systems technician job in Philadelphia, PA
Novick Corporation is a food distribution company that specializes in servicing foodservice clients in childcare centers and educational settings. Members of the team are USDA and CACFP specialists, and work with our childcare partners to provide healthier snack and meal options. Because we specialize in childcare, we have a full range of offerings, including food, cleaning, and paper supplies. Our ancillary services allow us to partner with our clients to help fulfill each individual program's goals for the health of their children. Services include menu planning with our nutritionists, nutritional trainings, portioning and serving guidelines, Serve Safe, inventory and cost control assistance, access to healthier child-friendly product and recipes, and more.
Location: Employment Type: Salary:
Philadelphia, PA Part Time/Hourly Based on years of experience
Responsibilities Include:
Primary:
•Support to internal team on technical issues and deskside support issues
Support Director on management of IT Help Desk issues to have tickets addressed in a timely manner
Supporting the IT Department administratively
Troubleshooting minor IT hardware and software issues
Maintain process and consistency on share drive
Create policy, procedure, and tasks for IT related duties
Assist in troubleshooting problems as they arise and consider contingency plans
Liaison to MSP (Managed Service Provider)
Monitoring the IT tickets helpdesk, triage of tickets and provide Level 1 IT support
Secondary:
Conducting research for assigned technical troubleshooting projects
Analyzing system upgrades and making recommendations.
Updating technology process documents
Creation and updating of various templates/forms as requested
Assist in identifying and suggesting potential improvements to procedures, processes, or tools
Collaboration with Project Management team on IT-related projects
Additional IT support duties as assigned
Qualifications and Requirements:
Exceptional Communication Skills: The Technical Support Specialist must possess exceptional verbal and written communication skills. This position is responsible for communicating across various levels of the organization, from associate staff to executive level, internally and externally. The Technical Support Specialist must present all written and verbal material in a clear and professional manner, taking into consideration various backgrounds, skill levels, and technological expertise. The Technical Support Specialist should be a model for a culture of interdepartmental cooperation.
Time Management and Organizational Skills: The Technical Support Specialist must have the ability to prioritize, shift directions, and multi-task while utilizing appropriate time management and organizational skills. The Technical Support Specialist should be knowledgeable of different computer programs to assist with organization and time management. This position is also able to keep their tasks moving forward and complete them within the defined expectations.
Problem-Solving Skills: The Technical Support Specialist must have superior critical thinking and problem-solving abilities. A strong attention to detail and forward thinking is necessary - anticipating any potential issues and coming up with contingency plans. The Technical Support Specialist needs to be concerned with the needs of the present while also considering and recommending any process improvement in the future.
Experience and Knowledge of: Must have: Knowledge of computer programs to include the following: Microsoft Office (to include Word, Excel, Publisher, Outlook, and PowerPoint), Adobe Acrobat, and the internet. The Technical Support Specialist should be able to quickly learn and obtain knowledge of company software as it pertains to supporting the day-to-day usage and requirements of the company's operations and the end-users of each package/system. Equipment Used: Must be familiar with operating the following equipment: Computer (laptop, desktop); Telephone (multiline land line, cell phone); Printer; Scanner; Laminator; Projector; Smartboard, and networking equipment.
Scheduling and Working Conditions: This position will typically work 20 hours per week, on-site schedule, with the possibility of Fridays off and flexible hours. Evening/weekend hours as needed. The position is compensated on an hourly basis. The technical support specialist will need to clock in and out for their hours daily. The technical support specialist should have means of transport to travel between the two sites of Novick which are a few miles apart; depending on the severity of IT tickets and on direction of the reporting manager; travel will be needed between the two sites. If there are IT support needs on certain days beyond the 20 hours per week; the additional hours will be determined by the reporting manager in consultation with the technical support specialist's availability and will be open for hourly compensation beyond the 20 hours per week.
Determinants to Measure Success: Realization and successful implementation of projects as assigned by President, VP of Finance, and Director of IT Projects
The Technical Support Specialist reports to: Director of IT Projects
Benefits:
Medical & Prescription Dental
Life Insurance
Disability (long term) 401(K) Novick Urban Farm