Information systems technician jobs in Graham, NC

Title: Help Desk Intern - Four County EMC Summary Description: Provides first-level IT support to end users, ensuring the smooth operation of computer systems, hardware, and software. Acts as the primary contact for Information Systems help desk inquiries, diagnosing and resolving technical issues, and supporting overall IT operations. Academic and Trade Qualifications: High school diploma or equivalent required; Actively pursuing an Associate's degree or higher in IT or a related field is preferred. Work Experience: Strong knowledge of Windows operating systems and common business software applications. Familiarity with PC, server, printer, and peripheral troubleshooting. Excellent problem-solving, communication, and interpersonal skills. Ability to work both independently and collaboratively in a team environment. Responsibilities: Technical Support & Troubleshooting (~60%) User Support: Respond to user inquiries via tickets, phone, email, and in-person. Diagnose and troubleshoot issues with desktops, laptops, printers, scanners, and other peripherals. Assist end users with software installations, configurations, updates, and account management (e.g., password resets). System Monitoring & Maintenance: Monitor system performance and ensure optimal functionality of computer resources. Support preventative maintenance on PCs, servers, and other critical IT equipment. Maintain accurate records of issues and resolutions for continuous improvement. Help Desk Operations & Documentation (~40%) Help Desk Administration: Serve as the first point of contact for IT-related issues across the organization. Provide clear guidance and support to users, ensuring rapid resolution of technical issues. Documentation: Create and update technical documentation, user guides, and IT procedures. Maintain detailed records of user issues, troubleshooting steps, and final resolutions. Collaboration: Work closely with the IT team to escalate and resolve complex technical issues. Communicate effectively with internal personnel to address IT needs and optimize system usage. Abilities and Skills: Strong knowledge of Windows operating systems and common business software applications. Familiarity with PC, server, printer, and peripheral troubleshooting. Excellent problem-solving, communication, and interpersonal skills. Ability to work both independently and collaboratively in a team environment. Relationships and Contacts: Internal: Vice President of Information Technology- Receives work assignments, direction and performance evaluations. IT Department Personnel- Assists other department personnel as requested and approved by supervisor. Advises, assists and informs Cooperative personnel, as requested and authorized, in order to effectively fulfill the objectives and responsibilities of the position and cooperate in every way toward teamwork. External: Cooperates with personnel, as requested and authorized, of Cooperative member systems to carry out the responsibilities of the position. Reports to: Vice President of Information Technology Company Profile: North Carolina's Electric Cooperatives (********************************** is the brand for the family of organizations formed to support the state's 26 local electric cooperatives, including: North Carolina Electric Membership Corporation, the power supplier to many of the electric cooperatives; North Carolina Association of Electric Cooperatives, the cooperatives' trade association; and Tarheel Electric Membership Association, Inc. (TEMA), a central purchasing and materials-supply cooperative. North Carolina Electric Membership Corporation provides equal employment opportunities (EEO) to all applicants for employment.

Pureflow IT Specialist About Our Organization: With over 40 years of experience providing high purity water solutions, Pureflow is committed to serving clients through the design, fabrication, installation, and maintenance of our high purity water systems in a broad range of commercial and industrial markets. We understand that a successful business needs quality employees. We are seeking highly talented and motivated candidates to join our company where people, integrity, and excellence are essential to our culture. About the Position: The IT Specialist at Pureflow Inc. will provide technical support to Pureflow employees and train non-technical workers on the business's information systems. Diagnose IT equipment problems, monitor computer processing systems, install software, and perform tests on computer equipment and programs. Configure computer equipment, schedule maintenance, and keep current documentation. Maintain a service-minded attitude when managing ticket priority as IT issues arise. Job responsibilities are expected to include, but not be limited to, the following: Configure equipment and host onboarding for new users Troubleshoot user issues regarding phones, connectivity, computers, printers, VPN, etc. Remote support for users in external branch locations Manage VoIP phone system equipment and directory Sustain company network connectivity and security Assign software licenses and support installation of various applications Maintain IT files on the server and online in the cloud Schedule server updates, backups, and retrieve backups when needed Update IT equipment and software with new firmware, drivers, etc. Develop documentation, including SOPs and work instructions Work with vendors to order or recycle equipment (phones, PCs, peripherals, etc.) Assist with AV resources (conference rooms and Teams meetings) Adhere to company SLAs and is available during IT emergencies Available to work during non-standard hours for planned updates Always willing to collaborate with IT Manager, Analyst, and/or additional IT team when needed. Strive for security and confidentiality in all IT functions with a Zero Trust mindset. Qualifications: 1-2 years of experience in the enterprise computer service field An Associate degree or Technical certification in the computer service field Previous experience in a Windows network environment Familiarity with Microsoft 365 applications including SharePoint/Dynamics/Business Central Perks: Competitive base salary Comprehensive Benefits: Medical, Dental, Life Insurance, Health Savings Account (with company contributions), ST/LT Disability, and more $1-for-$1 401(k) match up to 4% after 1-year of service 9 Company-paid holidays Generous personal time off that increases with tenure Education assistance Employee referral bonus program Ongoing training and development by internal and external industry experts W o r king Conditions: Usual office working conditions. The regular hours for this position are Monday through Friday, 8:00am - 5:00pm Additional hours may be required depending on project load. P ureflow is an equal-opportunity employer and requires post-offer, pre-employment drug tests and background checks on all positions. Please visit our website at ******************* for additional information and to apply online.

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training

STV is seeking a Design Systems Support Specialist to join their IT AEC Design Technology Solutions team. This position is designated as a hybrid (3 days week/in office) in our Raleigh, NC office. About the Role This role plays a pivotal part in supporting STV's mission to deliver innovative solutions for architecture, engineering, and construction (AEC) projects. You will act as a key technical resource, bridging the gap between cutting-edge design technologies and project delivery. This includes configuring, maintaining, and optimizing AEC software and licensing to meet the demands of a growing portfolio of impactful projects. This is an exciting opportunity for a seasoned professional passionate about empowering design teams with robust, scalable, and innovative technology solutions. Key Responsibilities Collaborate with internal teams and external stakeholders, including municipal, state, and consulting clients, to understand project requirements and align technology solutions accordingly Install, configure, and maintain AEC software across both stand-alone computers and STV's VMware desktop environments Manage software licensing and ensure compliance across all supported platforms, including Autodesk, Bentley, ESRI, and others Proactively engage with software vendors to resolve technical issues, secure updates, and explore innovative solutions Provide budgetary recommendations for software procurement and licensing to ensure the team remains ahead of evolving project demands Contribute to the standardization and optimization of workflows, ensuring seamless integration across platforms and teams Act as a trusted advisor for design and technical teams, providing expert guidance on best practices, troubleshooting, and implementation Required Skills & Experience 5+ years of professional experience in a similar role, demonstrating expertise in managing AEC software solutions in a professional services environment Bachelor's degree in technology, Computer Science, Engineering, or a related field is preferred, equivalent experience and demonstrated expertise are highly valued and welcomed Proficiency in software packaging and deployment tools, with familiarity in SCCM or similar platforms preferred Hands-on experience with industry-standard software suites, including Autodesk, Bentley, and ESRI, with a strong understanding of their implementation, support, and maintenance Excellent communication and interpersonal skills to effectively collaborate with diverse teams and clients Strong problem-solving abilities and a proactive approach to identifying and resolving technical challenges Compensation Range: $68,554.21 - $91,405.62 Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At STV, we are fully committed to expanding our culture of diversity and inclusion, one that will reflect the clients we serve and the communities we work in, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description we encourage you to apply anyways. You may be just the right candidate for this or other roles. STV offers the following benefits • Health insurance, including an option with a Health Savings Account • Dental insurance • Vision insurance • Flexible Spending Accounts (Healthcare, Dependent Care and Transit and Parking where applicable) • Disability insurance • Life Insurance and Accidental Death & Dismemberment • 401(k) Plan • Retirement Counseling • Employee Assistance Program • Paid Time Off (16 days) • Paid Holidays (8 days) • Back-Up Dependent Care (up to 10 days per year) • Parental Leave (up to 80 hours) • Continuing Education Program • Professional Licensure and Society Memberships STV is committed to paying all of its employees in a fair, equitable, and transparent manner. The listed pay range is STV's good-faith salary estimate for this position. Please note that the final salary offered for this position may be outside of this published range based on many factors, including but not limited to geography, education, experience, and/or certifications.

Software Specialists is a company with extensive consulting experience in the Information Technology Industry. Incorporated in the state of Pennsylvania in 1998, we bring over a decade of experience in providing IT talent to Fortune 1000 companies. As a trusted partner, Software Specialists provides consulting solutions for our Clients that are not only flexible, but minimize risk while maximizing results and meeting their business goals. Recruiting and retaining the highest caliber resources ensures our consultants are capable of creating systems that our Clients can build upon to make their organizations more robust, agile and equipped for future shifts in the I.T. and global business world. Job Description Production Support 2 IT Private Banking is the information technology partner of the Organizations Private Banking division. We support our business and operations units around the globe with efficient and effective IT solutions customized to their specific needs. We offer services across the IT value chain: requirements engineering, development, deployment, maintenance, change management and support. Our mission is to work in close partnership with our business in order to help them unleash the power of their IT investments and achieve their priorities. Our goal is to leverage technology to create a long term competitive advantage for the Organization. We operate various platforms to support existing systems as well as enable enhancements and new developments. This allows us to quickly respond to our customer requests and anticipate future needs Technical Application support specialist to interface with Operations team & business users to provide analysis, understand issues to provide solutions / resolutions in a timely manner. Analyze and coordinate resolution of data-related production issues for Client Mobile platform and other Private Banking applications Maintain adequate communication with clients and IT management; act as liaison between business, vendors, development and other support teams. Will be required to work extensively on Report related tasks like running processes on ad-hoc basis as required by operations. Escalate issues when required to ensure timely resolution. Become primary point of contact for reporting and data issues and requests. Develop relationships with other IT groups to ensure all issues are addressed in an expatiated and effective manner and that users are kept updated at all times. Staff may occasionally need to be on calls with APAC in their time zone for production issues and some weekend work on production releases, infrastructure events (DR, QMW etc.) but no actual shift work. Documentation of production applications and infrastructure. Maintain required level of infrastructure support; liaison with internal teams where necessary. Maintain all environments in conjunction with Environment Manager Staff may occasionally need to be on calls with APAC in their time zone for production issues and some weekend work on production releases, infrastructure events (DR, QMW etc.) but no actual shift work. Additional Information All your information will be kept confidential according to EEO guidelines.

Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at ***************** The Role: The Specialist III Biopharma Manufacturing Technical Support will be part of the Manufacturing team. The Specialist role is responsible for the support of manufacturing operations typically assigned to either Upstream, Downstream, or Filling. The incumbent will work with cross functional teams including Quality Assurance, Process Engineering, Supply Chain, and Manufacturing. The Senior Manufacturing Specialist typically reports to the Manager, Sr Manager, or Associate Director of Manufacturing. Responsibilities: Responsible for manufacturing reform / updates, including SOPs and batch records, ensuring all proposed updates are reviewed / approved prior to issuance. Will develop and deliver GMP and/or Manufacturing-related training to Manufacturing floor staff and facilitate updates or improvements to on-the-job training platforms while ensuring training curriculum is updated to reflect current process configurations. Will monitor process performance metrics, investigating operational issues, escalating potential nonconformances to management and QA as deemed appropriate. Responsible for leading Manufacturing nonconformances in the Quality Management System, identifying true root cause of incidents and recommending appropriate corrective / preventive actions when required. Responsible for change records, overseeing comprehensive implementation plans for investigations and/or continuous improvement changes, ensuring processes changes are in accordance with AGT's policies and procedures, regulatory requirements, guidelines, and recommendations. As assigned, will serve as project lead, or participate as a Technical SME on other site specific and/or cross-site programs. Will work with outside vendors and internal departments (maintenance, engineering, quality, etc.) to troubleshoot equipment performance issues. Assists with various audits and Facility walk throughs, responses, and corrections. Coordinates with other departments to schedule work and other activities that impact manufacturing site milestones. Will design new or modify process MTL's, contribute to the population / maintenance of process descriptions, and maintain product specific sample plans for incoming clinical tech transfer programs. Oracle SME, responsible for the population and maintenance product specific work definitions. Quantitative Dimensions: The Specialist III BioPharma Manufacturing Technical Support will ensure the delivery of GLP and GMP material by ensuring manufacturing systems and practices are consistent, follow AGT policies and procedures, regulatory requirements, guidelines, and recommendations. They will implement GMP procedures and Batch Records, seek out, initiate, and lead process improvements, and under direction of management, will provide all training and resources to the Manufacturing staff. This role serves as the Mfg. Technical Subject Matter Expect (SME) for Mfg. Operations. Organizational Context: The Specialist III BioPharma Manufacturing Technical Support, will report to Team Lead BioPharma Manufacturing Operations or Lead BioPharma Manufacturing Operations. This role is expected to Model our Core Values and to demonstrate work performance as someone who exemplifies the culture we want to create; operates with transparency; is trusted; and supports the overall mission and vision of Astellas Gene Therapies and the Astellas organization.

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Job Description We are looking to fill a position for Technical Support in Raleigh NC. Qualifications Applicant must have at least 5 years of relevant experience with the following skills: • SCCM • WIN10 • O365 • Office 2016 • Intel/AMD-based computing equipment • MAC & Tablets • Lumension • Good Communication and Documentation Skills • Active Directory • AGPM • Intel Security(McAfee) Additional Information Inperson interview is acceptable.

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

Job DescriptionSummary Our client is a leading IT Solutions Company located in Greensboro, NC and they are in need of aHelpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Four (4) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support Ideally you will have one or more of the following certifications: CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional Provide desktop & end-user support for both Hardware and software. Strong knowledge of common desktop applications such as MS Office Suite 2010/2013/2016, Adobe products and Intuit products. Excellent troubleshooting skills with different Operating Systems such as Windows 7, Windows 8.1, Windows 10 and MAC OSX. Knowledge of Active Directory, DHCP, DNS, Print Services, File Services, GPOs and other common Windows Server roles. Familiar with SAS solutions such as Office 365 and Adobe CC. History of network and firewall administration (Cisco, Sophos, Sonicwall). Knowledge of server virtualization (VMWare ESXi; vCenter). Have a solid, practical knowledge of system and application logs, as well as performance monitoring tools. Excellent customer service skills (courteous, tactful, and professional demeanor). Excellent written and verbal communication skills, with experience presenting to groups. Reliable work ethic. Having worked in an MSP environment is a major plus. Employment Type: Full time Location: Greensboro, NC

Job DescriptionSummary Our client is a leading IT Solutions Company located in Greensboro, NC and they are in need of a Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Four (4) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support Ideally you will have one or more of the following certifications: CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional Provide desktop & end-user support for both Hardware and software. Strong knowledge of common desktop applications such as MS Office Suite 2010/2013/2016, Adobe products and Intuit products. Excellent troubleshooting skills with different Operating Systems such as Windows 7, Windows 8.1, Windows 10 and MAC OSX. Knowledge of Active Directory, DHCP, DNS, Print Services, File Services, GPOs and other common Windows Server roles. Familiar with SAS solutions such as Office 365 and Adobe CC. History of network and firewall administration (Cisco, Sophos, Sonicwall). Knowledge of server virtualization (VMWare ESXi; vCenter). Have a solid, practical knowledge of system and application logs, as well as performance monitoring tools. Excellent customer service skills (courteous, tactful, and professional demeanor). Excellent written and verbal communication skills, with experience presenting to groups. Reliable work ethic. Having worked in an MSP environment is a major plus.

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

This position will report to the Morehead Planetarium and Science Center ( MPSC ) Information Technology (IT) Manager. This position provides service-oriented technical support and/or training to Morehead staff and guests for a variety of hardware, software, operating systems, systems tasks, and networks. Principal duties require substantial knowledge, technical aptitude, and analytical skills in diagnosing and resolving customer problems both over the phone, email, online virtual conferencing, and in person. This position assists with helpdesk requests, systems tasks, and support of our staff and spaces - including classrooms, theaters, A/V technologies, and event spaces. The IT staff may be located in different buildings from the customers we support. A driver's license is required for this position to transport equipment to all our customer buildings, data centers, and other locations as needed. In addition, this person has administrative duties and assists the MPSC IT manager in planning and analysis. This position will regularly create documentation, procedures, policies, and host live trainings internal and external to the Morehead IT team. As an escalation point of contact for technicians (including student IT technicians), they will participate in efforts to collaborate with external technical support groups including campus ITS . This position will be expected to perform at a level that demonstrates high technical ability, excellent customer service, close attention to detail, and the ability, desire to learn new technical skills in the field, and work well independently and in a team environment. This position will schedule work with customers and keep them informed of status on a daily basis. This is an onsite position. This position is not eligible for remote work. It is expected to be in the office when performing duties of the position. Required Qualifications, Competencies, And Experience - Demonstrated and proven experience with Microsoft Windows, Linux, and Apple MacOS/iOS system administration. - Demonstrated and proven experience with AWS storage. - Demonstrated experience in image creation and deployment in Microsoft Windows and Apple MacOS/iOS environments. - Exceptional customer service skills with hands-on technical support experience supporting both Windows and Mac OS desktops, laptops, and mobile devices in a managed environment(s). - Strong communication and interpersonal skills with the ability to interact with a broad range of customers. - Ability to use a variety of resources to fulfill routine and non-routine support requests. These resources can include both the creation and application of written documentation, collaboration with MPSC IT staff and IT colleagues within the University community, online chat, email, and other communication mediums. - Ability to multi-task and set priorities. - Ability to work both independently and in a team. - Ability to mentor technicians and student technicians in developing their skills. - Strong attention to detail. - North Carolina driver's license required on start date. Preferred Qualifications, Competencies, And Experience - Knowledge of UNC policies and systems. - Experience with cloud computing. - Experience with VMWare and XCP -ng. - Experience with TrueNAS. - Experience with Docker. - Experience with Xen Server. - Experience with Ubuntu. - Experience with Portainer.io. - Experience with JAMF Pro and Microsoft SCCM . - Experience with Thinkbox Deadline. - Experience with Render Farms. - Project management experience. - Microsoft Office and Windows desktop certifications. - Experience with mobile device management solutions. - Windows scripting experience (batch and PowerShell). Work Schedule Monday - Friday, 8:00AM - 5:00PM; Evening work occasionally; Night work occasionally; On-call occasionally; Overtime occasionally; Weekend work occasionally

Are you already a solid Help Desk II technician looking for a change? Have you reached the top level of Help Desk I and are ready to move up in your career path? We have a place for the right candidate. Our Help Desk II/Support Specialist II provides technical support to system users and customer support staff. They also provide timely, accurate service to generate high customer satisfaction, and mentors teammates to do the same. Evaluates user needs, defines technical problems, and works with engineers to determine solutions. Assists customers in implementing solutions onsite. Follows the triage process and documentation expectations and models the behavior to teammates. Please note, our company does not provide sponsorship for employment visa status. COVID-19 considerations: This position requires the candidate to be vaccinated. We are taking this pandemic very seriously and are making all efforts to keep employees safe. If the occasion arises that we have to send an employee to a customer site, we have protocols in place to keep everyone safe! Longleaf Offers Competitive salary and generous bonus structure ($44,875 to $52,152. Entry depends upon skill level) Full benefits package, including free health & vision, disability, and life insurance for employees Training programs to improve your skills and prepare you for advancement Paid vacations and holidays, including your birthday A family-friendly environment Challenging projects in a fast-paced environment Collaborative process Growth opportunities Desired Skills and Experience A 4-year degree in computer science or related field 1+ Year of relevant service as an MSP Help Desk Technician Demonstrated leadership ability, regardless of job title Excellent written and verbal communication skills Demonstrated problem-solving and troubleshooting skills - natural fit with our corporate culture and values Familiarity with ITIL v3, ConnectWise and CompTIA A+ certification is a plus About Longleaf The Longleaf Network is a small Managed Service Provider that specializes in professional services clients (legal, health, financial services, and veterinary practices). We've been growing steadily since opening our doors in 2006 and serve 500+ locations nationally. Our corporate headquarters is in Greensboro, NC. We are a team of professionals who value kindness, honesty, expertise, responsibility, transparency, stewardship, and continuous improvement. Job Type: Full-time Pay: $44,875.00 - $52,152.00 per year Benefits: 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Vision insurance Schedule: 8 hour shift Supplemental pay types: Bonus pay COVID-19 considerations: This position requires the candidate to be vaccinated for COVID-19. When the occasion arises that we have to send an employee to a customer site, we have protocols in place to keep everyone safe! Experience: MSP Help Desk Technician: 1 year (Preferred) Work Location: One location

Job Description Community Support Technician needed to work with the Intellectual and Developmental Disabilities population. Technician will provide one on one assistance with Community Living Support. Technician must have experience with autism. Monday - Friday - 4:00 pm - 8:00 pm Requirements: Reliable Transportation Valid Driver's License High School Diploma or equivalent Benefits: Medical Insurance (full time only) Dental Insurance Vision Insurance Telehealth -On line Doctor (Teledoc) 401K with company match Universal MH/DD/SAS is dedicated to helping individuals and families affected by mental illness, developmental disabilities and substance abuse in achieving their full potential to live, work and grow in the community. Universal MH/DD/SAS is a comprehensive, statewide, CARF-accredited community human service organization. Universal strives to provide integrated and quality services to our persons served within the areas of mental health, developmental disabilities, and substance abuse. Visit us on the web at ************

Who We Are PtEverywhere is a healthcare SaaS platform providing EMR/EHR solutions for physical therapy practices. We serve primarily SMB cash-based clinics with scheduling, documentation, billing, and practice management tools. Who You Are The Technical Support Specialist acts as a critical link between Customer Success and Product/Engineering, delivering same-day resolution for complex customer issues. This role requires strong technical expertise to independently investigate, diagnose, and resolve problems beyond Tier 1 support-eliminating delays caused by traditional escalation handoffs. What You'll Do Technical Troubleshooting (50%) Investigate and resolve escalated technical issues same-day Query MongoDB databases to diagnose data issues Analyze application logs and identify root causes Reproduce customer-reported bugs and document steps for engineering Perform data corrections and minor fixes within established guardrails Customer Success Support (25%) Serve as technical escalation point for Customer Success team Join customer calls when technical expertise is needed Create technical documentation for common issues Train CS team on technical troubleshooting techniques Engineering Liaison (25%) Write detailed bug reports with reproduction steps for product development team Validate fixes in staging before customer deployment Assist with QA testing for releases Maintain internal technical knowledge base What You Bring 2 years technical support experience in SaaS environment Proficiency with MongoDB or similar NoSQL databases (queries, basic operations) Familiarity with web application architecture (APIs, frontend/backend) Experience with ticketing systems (Jira, HubSpot, or similar) Strong written communication for technical documentation Ability to work independently and prioritize competing issues Healthcare software experience (HIPAA awareness a plus) Node.js or JavaScript familiarity Experience with AWS services Background in EMR/EHR or practice management software What Success Looks Like30 Days Understand PtEverywhere product modules and common workflows Handle basic escalations independently Complete HIPAA training and security protocols 60 Days Resolve 80% of escalated issues without engineering involvement Build relationships with CS team as trusted technical resource Document 10+ common issue resolution procedures 90 Days Reduce average escalation resolution time by 50% Contribute to QA process for monthly releases Identify patterns in support issues for product improvement What We Offer Why Join PtEverywhere? This is an exciting opportunity to combine your medical billing and healthcare knowledge with the fast paced world of health tech. At PtEverywhere, your work directly impacts patient outcomes, clinic success, and the future of physical therapy software. If you're passionate about supporting small businesses and improving healthcare through technology, we'd love to hear from you. Benefits: Competitive health insurance Dental and Vision insurance Health savings account (HSA) with Employer contribution Generous 401(k) with company matching Life Insurance Paid time off On-site gym membership #IND1

Mid-Level IT Support Specialist. Great opportunity for a recent Computer Science college graduate with 4+ years of experience looking for an on-site IT support position in Raleigh-Durham, NC. This is a mid-level position, so if you have 4 or more years of experience, we'd like to hear from you! Here's why working at RCOR is good for your career: You'll get exposure to traditional Windows PC/server network office environments, which will help you as you work with our senior team, learning about on-premises environments as well as bringing and supporting clients in Azure. RCOR is a small, top notch, MSP known for providing quality IT services to our clients. To work with us you must be a US citizen, establish roots in the Raleigh-Durham area, and willing to work to high standards. We offer: • autonomy to do what's best for the client (integrity is everything) • grow even further in your technical support career, • lots of growth potential as you learn traditional client/server networks and cloud migrations. At least 4 years of prior IT support experience is required. You must be able to lift/install computers and monitors, and drive to client offices in our service region. We'll get you started with: • Answering end-user computer and networking questions • Working with our Remote Monitoring and Management software • Updating and configuring firewalls • Rolling out multifactor authentication (MFA) • Investigating endpoint detection and response (EDR) alerts • Configuring and migrating M365 You're detail-oriented, a people person, and not shy about digging into some troubleshooting. We would like to hear from you if you have a background in PC support, networking, and helping office workers with technology. Learn more about us at rcor.com. To apply, email [email protected].

**A Snapshot of Your Day** **On a day-to-day basis, you will be responsible for assisting warehouse personnel with pulling, packing, shipping, and receiving materials, while overseeing incoming and outgoing shipments of field technical equipment. You will manage inventory, organize equipment for transformer crews, and support vehicle maintenance logistics, ensuring all operations run smoothly. Additionally, you will maintain cleanliness in the service areas, arrange for the disposal of hazardous materials, and order consumable goods to enhance overall efficiency.** **How You'll Make an Impact** + **Support warehouse operations including pulling, packing, shipping, receiving, cycle counting, and ordering consumables for GT SV Parts and Selma Service teams.** + **Manage incoming and outgoing shipments of field technical equipment and maintain inventory records (TCTP) for service equipment.** + **Coordinate equipment setup for transformer crews and assist with outfitting or decommissioning service trailers and tractor trailers.** + **Assist Fleet Specialist with service vehicle logistics, maintenance, and CDL-type vehicle handling.** + **Maintain and organize the service yard, warehouse, and training areas to meet operational, security, and EQS standards.** + **Conduct inspections and maintenance on transformer equipment, generators, trucks, trailers, and arrange proper disposal of hazardous and operational materials.** **What You Bring** + **Excellent written and oral communication skills.** + **Skilled in Microsoft office products (Power Point, Word and Excel).** + **3+ years' experience in SAP (PT2) / Inventory management system.** + **Class A CDL required.** + **Familiarization of DOT standards for vehicle maintenance and inspections.** + **General electrical and safety familiarity.** + **General warehousing / plant operations experience** **About the Team** **Grid Technologies** **Our Grid Technology division enables a reliable, sustainable, and digital grid. The power grid is the backbone of the energy transition. Siemens Energy offers a leading portfolio and solutions in HVDC transmission, grid stabilization and storage, high voltage switchgears and transformers, and digital grid technology.** **Who is Siemens Energy?** **At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.** **Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.** **Find out how you can make a difference at Siemens Energy: ********************************************** **Rewards** + **Career growth and development opportunities; supportive work culture** + **Company paid Health and wellness benefits** + **Paid Time Off and paid holidays** + **401K savings plan with company match** + **Family building benefits** + **Parental leave** **************************************** Equal Employment Opportunity Statement Siemens Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.