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The differences between information technology analysts and information technology/support technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become an information technology analyst, becoming an information technology/support technician takes usually requires 1-2 years. Additionally, an information technology analyst has an average salary of $83,078, which is higher than the $45,591 average annual salary of an information technology/support technician.
The top three skills for an information technology analyst include infrastructure, customer service and security policies. The most important skills for an information technology/support technician are customer service, troubleshoot, and computer system.
| Information Technology Analyst | Information Technology/Support Technician | |
| Yearly salary | $83,078 | $45,591 |
| Hourly rate | $39.94 | $21.92 |
| Growth rate | 9% | 10% |
| Number of jobs | 145,565 | 161,748 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 51% |
| Average age | 43 | 42 |
| Years of experience | 6 | 2 |
An information technology analyst is responsible for identifying business opportunities by creating and designing technology systems that would help business operations perform efficiently and accurately. Information technology analysts manage systems maintenance, upgrade and install updates for better optimization, and perform feature revisions and adjustments based on the end-user experience. They analyze client and business specifications and research a multiple system approach to generate technology solutions. An information technology analyst must have excellent analytical skills, as well as broad knowledge of the technology industry.
An information technology (IT) support technician is an individual who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.
Information technology analysts and information technology/support technicians have different pay scales, as shown below.
| Information Technology Analyst | Information Technology/Support Technician | |
| Average salary | $83,078 | $45,591 |
| Salary range | Between $62,000 And $111,000 | Between $31,000 And $66,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Washington | Pennsylvania |
| Best paying company | Mayo Clinic | Microsoft |
| Best paying industry | Technology | Technology |
There are a few differences between an information technology analyst and an information technology/support technician in terms of educational background:
| Information Technology Analyst | Information Technology/Support Technician | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 51% |
| Most common major | Computer Science | Computer Science |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between information technology analysts' and information technology/support technicians' demographics:
| Information Technology Analyst | Information Technology/Support Technician | |
| Average age | 43 | 42 |
| Gender ratio | Male, 68.8% Female, 31.2% | Male, 85.4% Female, 14.6% |
| Race ratio | Black or African American, 10.3% Unknown, 5.0% Hispanic or Latino, 11.0% Asian, 15.3% White, 58.2% American Indian and Alaska Native, 0.2% | Black or African American, 10.7% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 13.2% White, 54.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 8% | 11% |