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Information technology consultant vs information technology support manager

The differences between information technology consultants and information technology support managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become an information technology consultant, becoming an information technology support manager takes usually requires 6-8 years. Additionally, an information technology support manager has an average salary of $104,424, which is higher than the $84,790 average annual salary of an information technology consultant.

The top three skills for an information technology consultant include customer service, database and project management. The most important skills for an information technology support manager are customer service, ITIL, and project management.

Information technology consultant vs information technology support manager overview

Information Technology ConsultantInformation Technology Support Manager
Yearly salary$84,790$104,424
Hourly rate$40.76$50.20
Growth rate9%16%
Number of jobs142,475162,131
Job satisfaction--
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 61%
Average age4347
Years of experience68

What does an information technology consultant do?

An Information Technology Consultant, also known as IT Consultant, is responsible for sharing extensive knowledge of Information Technology by providing suggestions and solving issues within the company. Among the duties include installing and maintaining the necessary software and hardware, designing new procedures, overseeing all implementations, and ensuring that all systems are running smoothly, employing methods to secure databases, and providing essential instructions when needed. Furthermore, an Information Technology Consultant needs to coordinate and report to management or supervisors at all times.

What does an information technology support manager do?

Information technology support manager primarily supervises information technology support staff, oversees system and software maintenance, and repairs. They assist with computer equipment installation and purchasing and maintaining a secure network and connectivity for users. It is part of their role to coordinate training and development for new technology users. Another vital role is they monitor online security for users and networks and takes appropriate steps to address possible security breaches if necessary. Moreover, they also develop contingency plans to address any equipment, power, or possible security failure to ensure the protection of technology and data.

Information technology consultant vs information technology support manager salary

Information technology consultants and information technology support managers have different pay scales, as shown below.

Information Technology ConsultantInformation Technology Support Manager
Average salary$84,790$104,424
Salary rangeBetween $62,000 And $115,000Between $76,000 And $142,000
Highest paying CitySeattle, WASeattle, WA
Highest paying stateWashingtonWashington
Best paying companyCalifornia ResourcesClinica Sierra Vista
Best paying industryFinanceFinance

Differences between information technology consultant and information technology support manager education

There are a few differences between an information technology consultant and an information technology support manager in terms of educational background:

Information Technology ConsultantInformation Technology Support Manager
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 61%
Most common majorComputer ScienceBusiness
Most common collegeStanford UniversityStanford University

Information technology consultant vs information technology support manager demographics

Here are the differences between information technology consultants' and information technology support managers' demographics:

Information Technology ConsultantInformation Technology Support Manager
Average age4347
Gender ratioMale, 83.4% Female, 16.6%Male, 82.2% Female, 17.8%
Race ratioBlack or African American, 10.5% Unknown, 5.0% Hispanic or Latino, 11.2% Asian, 14.5% White, 58.7% American Indian and Alaska Native, 0.2%Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.3% Asian, 12.6% White, 64.9% American Indian and Alaska Native, 0.2%
LGBT Percentage8%11%

Differences between information technology consultant and information technology support manager duties and responsibilities

Information technology consultant example responsibilities.

  • Accomplish telecommunication design and installation consulting services on VOIP phone systems.
  • Develop functional requirements as well as managed development and quality assurance activities using a full SDLC.
  • Ensure adequate security protections for proprietary data and intellectual property; manage and configure firewalls and security posture.
  • Lead enterprise-wide virtualization effort, overseeing and completing vendor/hardware qualifications, architecture/design, installation, configuration, migration and documentation.
  • Lead disaster recovery exercises, infrastructure hardware/software decommissioning initiatives and redeployment of legacy application retirements/migrations for Fannie Mae (client).
  • Assist in deploying PC's and laptops to sales organization as well as updating the OS as necessary per laptop specifications.
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Information technology support manager example responsibilities.

  • Manage and maintain backup of physical and VMware virtual servers.
  • Manage the acquisition, installation and maintenance of the organization's LAN hardware/software.
  • Manage a staff team for administration on a LAN supporting approximately 50 subscribers.
  • Design and implement a video conferencing system and ensure network stability and QOS and manage the current VoIP network.
  • Lead group of external contractors in the onsite support Helpdesk, setting objectives, assigning tasks and monitoring their assignments.
  • Manage the deployment, maintenance, support and upgrade of servers, PC's, software, operating systems and printers.
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Information technology consultant vs information technology support manager skills

Common information technology consultant skills
  • Customer Service, 8%
  • Database, 8%
  • Project Management, 8%
  • Cloud, 8%
  • Troubleshoot, 4%
  • Business Processes, 4%
Common information technology support manager skills
  • Customer Service, 14%
  • ITIL, 4%
  • Project Management, 4%
  • Desk Support, 4%
  • Customer Satisfaction, 4%
  • Database, 3%

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