Desktop support Consultant-L1 (Evening Shift)
Information technology/support technician job in New York, NY
Title: Desktop support Consultant-L1 (Evening Shift)
Located: Brooklyn, NY-Onsite
Duration: 3 months, potentially longer
Visa: Independent only
(Mon-Thurs 11am -8pm EST and Saturday 9am -3pm EST)
06-3 years experience required
JOB DESCRIPTION:
L1 desktop support
ServiceNow/Ticketing
Troubleshooting and Password reset
Office 365
Nice to have but not mandatory:-
Knowledge or Experience of Epic Software
Hospital/Healthcare background
Information Technology Specialist
Information technology/support technician job in Farmingdale, NY
The IT Specialist provides comprehensive IT support and ensures efficient resolution of technical issues. Responsibilities include diagnosing and troubleshooting system problems, performing hardware and software maintenance, and managing user accounts and IT assets. Key functions include monitoring IT assets, ensuring compliance, and enhancing helpdesk efficiency to meet service level agreements (SLAs).
Position Responsibilities and Accountabilities
Technical Support and Issue Resolution
Serve as the primary point of contact for employees seeking technical assistance via phone, ticketing systems, instant messaging, and email.
Diagnose and troubleshoot computer system issues individually or in collaboration with team members, identify root causes, and implement effective solutions.
Perform PC and MAC upgrades, repairs, and maintenance, including license tracking and hardware/software configurations.
Follow up on outstanding requests to ensure timely and thorough resolution while maintaining service level agreements (SLAs).
Provide technical guidance to end-users on IT tools, systems, and processes to reduce downtime and enhance productivity.
Continuously identify and recommend improvements to helpdesk processes for greater efficiency and user satisfaction.
User Management, and Asset Oversight
Enabling and disabling user accounts, ensuring efficient configuration and deployment of desktops and workstations using standardized OS images and software.
Monitor and manage IT assets, maintaining accurate inventory records and addressing hardware and software needs proactively.
Conduct onboarding for new hires, including hardware setup and training sessions to ensure effective use of IT systems and tools.
Research and recommend hardware and software solutions, evaluating vendor products for cost-effectiveness and quality.
Conduct routine audits to maintain compliance, ensure equipment availability, and identify optimization opportunities.
Qualifications and Competencies
Strong troubleshooting, analytical, and diagnostic abilities
Excellent interpersonal and teamwork skills
Proven problem-solving, communication, and organizational skills
Ability to stay organized and create clear, thorough documentation for processes and procedures
Working knowledge of network devices, including switches, access points, and firewalls
Willingness to learn new technologies, adapt to evolving support needs, and contribute to service-excellence goals
Experience with warehouse systems (e.g., Zebra scanners, pack stations) is a plus
Ability to perform heavy lifting (50+ pounds)
Ability to travel as needed
Education and Experience
Bachelor's Degree in Computer Science or Information Systems a plus
Minimum 3-5 years of IT experience required
Windows and MAC support required
Must be well-versed in network configuration and troubleshooting
Must be able to support Windows Server 2012 and up
Active Directory, GPO, DNS, and DHCP experience
Avaya IP Office experience is a plus
INFORMATION TECHNOLOGY SPECIALIST
Information technology/support technician job in New York, NY
*ELIGIBLE FOR UP TO A $10K SIGNING BONUS. TALK TO YOUR RECRUITER FOR DETAILS.*
Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.
ABOUT THIS JOB
REQUIRES AN ENLISTMENT IN THE U.S. ARMY OR ARMY RESERVE***
As an Information Technology Specialist, you'll manage, maintain, process, and troubleshoot military computer systems and operations. You'll deal with highly sensitive information and have technical skills and aptitude for programming and computer languages. You'll also be responsible for monitoring network activity, performing regular backups, and implementing data recovery plans to safeguard against disruptions or data loss.
Skills you'll learn align with Computer Systems & Networks, Network Administration, Security and Information. In addition, you could earn 216 nationally recognized certifications!
REQUIREMENTS
10 weeks of Basic Training
20 weeks of Advanced Individual Training
U.S. Citizen
17 to 34 Years Old
High School Diploma or GED
Meet Tattoo Guidelines
No Major Law Violations
No Medical Concerns
BENEFITS
The Army offers a complete package of benefits that not only supports you and your family but also helps you advance in your career. Whether you serve part-time or full-time as an enlisted Soldier or Army Officer, you'll earn competitive pay with opportunities for bonuses, as well as receive health care at little to no cost. xevrcyc You could also receive money for education, student loan repayment assistance, training and certifications, housing, living expenses, and more.
Paid Training and credentialing to strengthen your skillsets
Monthly salary (based off pay grade and time in service)
Housing and meal allowance for full-time Soldier
30 days paid annual vacation
401(K) type savings plan
Full-coverage medical and dental insurance for Soldiers and immediate family member
Paid tuition opportunities to continue your education
Signing bonus - up to $40,000 in cash bonuses for completing training in selected Military Occupational Specialties
Desktop Support Technician - Contract (On-Site in the Bronx)
Information technology/support technician job in New York, NY
The Onsite IT Support Technician provides hands-on, day-to-day technical support for end users in a professional services / healthcare-adjacent environment. This role is designed for a junior-to-mid technician who is comfortable working directly with users, performing routine system tasks, and learning more advanced responsibilities over time.
This position serves as the primary onsite presence and works closely with remote support and backend engineering teams.
Core Responsibilities (Current Scope)
Provide in-person end-user support for workstations, laptops, and peripherals.
Troubleshoot and resolve common issues related to:
Windows OS
Microsoft 365 applications
Printers, scanners, and basic peripherals
Perform local application installs and removals, including:
Line-of-business applications
Updates and minor version changes
Execute Windows Updates and basic system maintenance tasks.
Assist with user onboarding and offboarding, including:
New device setup
Equipment swaps
Access validation
Perform basic troubleshooting of:
Network connectivity
Wi-Fi issues
Login and profile problems
Coordinate with remote support and escalate issues appropriately.
Document work performed and follow standard support procedures.
Growth & Learning Expectations
This role is expected to grow over time. As experience increases, responsibilities may expand to include:
Exposure to Intune-enrolled devices
Basic understanding of identity-related issues
Participation in larger deployments or refresh projects
Handling more complex tickets before escalation
Learning is expected; perfection is not.
Required Skills & Experience:
1-3 years of experience in an IT support or help desk role.
Comfortable working with Windows desktops and laptops.
Experience installing applications locally and performing basic system maintenance.
Basic understanding of:
User accounts
Permissions
Networking fundamentals
Strong customer service and communication skills.
Ability to work independently while knowing when to escalate.
Preferred (Nice-to-Have):
Prior onsite or desk-side support experience.
Familiarity with Microsoft 365 admin portals (basic level).
Exposure to Intune or device management tools (not required).
Medical Support Specialist
Information technology/support technician job in Sea Cliff, NY
A nonprofit organization on Long Island is actively seeking a new Medical Support Specialist to join their growing team in Nassau County. In this role, the Medical Support Specialist will play an integral role in facilitating high-quality care and seamless operations for residents with diverse behavioral and medical needs.
About the Opportunity:
Schedule: Monday to Friday
Hours: 8am to 4pm
Responsibilities:
Greet and onboard new residents upon arrival at the infirmary
Manage clerical duties, including maintaining medical records, preparing reports, processing documentation, handling communications, and updating specific sections of the electronic medical record (EMR)
Coordinate tasks related to billing and facilitate referrals through the EMR
Communicate with insurance providers to support residents' healthcare needs
Assist with prescription requests and oversee nursing schedules
Organize transportation arrangements, including those required under 29i medical transportation provisions
Facilitate resident admissions and intake processes, ensuring all necessary documentation is uploaded to the EMR
Support family and provider interactions, including securing consents and arranging introductory meetings
Oversee nursing team schedules, ensuring adequate coverage and filling gaps when needed
Plan and schedule medical appointments and coordinate transportation logistics
Communicate effectively with families, residents, and care teams to ensure seamless delivery of care
Generate reports as needed for resident care and operational requirements
Perform other duties, as needed
Qualifications:
Demonstrated commitment to Trauma-informed, Person-centered Care principles
Solid understanding of the needs of Vulnerable populations, including individuals with autism, developmental disabilities, and complex medical needs
Proficiency in digital tools, including the Microsoft Office suite and EMR systems
Dedication to anti-racist principles and fostering diversity, equity, and inclusion
Compliance with health and safety requirements, including immunizations or proof of immunity as mandated by New York State Public Health Law and related regulations
Desired Skills:
Associate's and/or Bachelor's Degree
Information Technology Analyst
Information technology/support technician job in New York, NY
Job Title: Information Technology Analyst I
Duration: 3 Months assignment with possible extension
Schedule: 7a-3p - 5 days/week (including weekends). Hours if resource works Saturday &/or Sunday will be 9a-5p regardless of shift they are booked for.
Pay Range: $25 - $28/Hour
Requirements:
Bachelors or equivalent exp (R).
Degree in computer science (P).
1-2 yr exp (P).
Excellent analytical, problem solving , written and verbal communication skills, strong customer service skills. (R).
Ability to work within a team environment (R).
“Pride Health offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors”
IT technician
Information technology/support technician job in Riverhead, NY
Must have at least one year experience working on copiers or computers, managing an IT environment or Network installation.
Required qualifications:
Legally authorized to work in the United States
18 years or older
IT Roles
Information technology/support technician job in New York, NY
We have following roles.Please send me your resumes at vince@alphait. us Java Developer .Net/C# Developer Oracle Developer Unix SA Business Analyst Project Manager Application Support Architect Other IT roles...Based in New York,Raleigh,NC and accross US Qualifications
Must have valid working Visa of US
Citizens and GCs are preferred...
Additional Information
Send me your resumes at vince@alphait. us
Pozdrawiam / With best regards,
Alpha Technologies Inc (USA)
Vince Taylor
Sr Technical Recruitment Specialist
IT Technician
Information technology/support technician job in Great Neck, NY
Vitreoretinal Consultants, one of the largest providers of the Retina subspecialty within Ophthalmology is seeking an IT Technician to work in our NY offices. In this role, you will be an important part of the team whose job is to support the IT Manager in the delivery of exceptional retina care to our patients. This position requires dedicated individuals who enjoy working with staff and doctors. You will also be required to travel to our other locations in Great Neck, Westbury, Riverhead, Rockville Center, Hauppauge, Flushing, Scarsdale, Elmhurst and New City. To learn more about our business visit. **********************
This FT position is 95% IT and 5% Facilities management. The individual will work as a team member with our current IT and Facilities managers.
Skills required:
Strong computer server maintenance experience
The applicant MUST have a current Microsoft Certification as well as a current VM Ware certification.
Expert knowledge of IT best practices, policies, and regulations
Willing to train staff
In-depth understanding of programming, computer science and digital security
A clear understanding of client/server technology and network architecture
Good communication, including writing, speaking and active listening
Strong problem-solving, critical thinking and decision-making skills
Customer service and interpersonal skills
Excellent attention to detail
Great project management skills, including organization, planning, time management and prioritization.
Basic handyman skills
IT Technician duties and responsibilities:
The IT Technician is responsible for several different tasks related to overseeing a company's computer networks and improving the company's network systems. Some of their daily responsibilities include:
Developing new network troubleshooting strategies to help reduce downtime and decrease maintenance costs.
Creating rational strategies for upgrading the company's network software whenever a new update is available
Constructing and implementing plans to ensure the company's network continues to operate smoothly in the event of a problem
Staying up to date with new network technology and reporting this information to the executive team each quarter
Working closely with other department Managers to assess the growth needs and maintenance of the company's network
Run cables as needed
Work with our software vendor ensuring servers are fully operating for all locations, troubleshoot and fix any downtime outages
Create all employee network log ins and door access
Monitor employee internet usage
Assist the compliance officer to ensure SRA are performed yearly
In charge of purchasing and installing all equipment and computer set-ups for employees and physicians
Participation in the annual budget process, produce spreadsheets of needed medical and computer equipment
Facilities Assistance Responsibilities
Facility and Alarm system monitoring, alert CEO, CFO and/or Practice Administrator of any alerts
Equipment inventory management
Assist in Price shopping for new equipment
Equipment problem trouble shooting
Equipment installation
Phone and Printer systems management
Job Type: Full-time
Pay: $110,000.00 - $120,000.00 per year
Benefits:
401(k)
Health insurance
Dental insurance
Vision coverage
PTO
Experience level:
2 years
Schedule:
8 hour shift
Education:
Bachelor's (Preferred)
Experience:
Maintenance: 1 year (Preferred)
License/Certification:
Driver's License (Required)
Reliable car (Required)
Ability to Relocate:
Must be willing to work out of our Westbury office and travel to our other NY offices as needed.
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Education:
Bachelor's
License/Certification:
Driver's License (Required)
VMware Certification (Required)
Microsoft Certified: Azure Data Engineer Associate (Required)
Microsoft Office Specialist (Required)
Ability to Relocate:
Westbury, NY: Relocate before starting work (Required)
Work Location: In person
IT - 1311
Information technology/support technician job in White Plains, NY
Job Details: Job Title: SAP Basis Administrator Schedule: Hybrid (3 Days Onsite) Duration: 12+ months Payrate: $55/hr. - $65/hr. On
We are currently using SAP ERP, Business Warehouse, Enterprise Portal and Business Object systems as transaction and reporting systems.
SAP systems are interfacing with multiple other applications at COMPANY like Maximo, Kyriba, SuccessFactors etc.
COMPANY has also implemented SAP SaaS solutions like Concur, Blackline, Ariba, SuccessFactors etc. We have vast requirements to support activities in these areas.
Job Functions & Responsibilities:
Design, deploy, configure, and provide ongoing maintenance of multiple SAP landscapes systems
Perform Version / Stack upgrade / Migrations of ERP / NetWeaver systems
Provide operations support for SAP systems and technical infrastructure, including but not limited to Basis functions like printer administration, transport administration, front end GUI and Fiori
Proactively monitor systems for performance and issues and perform root cause analysis of production and non-production system
Apply Support Package Stack using SUM across the SAP landscapes
Assist in SAP user security role design and access setup
Develop and maintain effective working relationships with security, SAP application owners and IT Infrastructure
Perform System / Client Copies of non-production environments with production data
Install, Configure, Deploy SAP Fiori and related Apps for ERP6.0.
Configure SAML for Single Sign on between SAP Fiori / SAP ERP system.
Configure and Deploy SAP Mobile For Fiori on iPhone / Android devices
Perform Oracle Upgrades of SAP system databases.
Skills:
Perform all system upgrades, patching, and address vulnerabilities
SAP Business Warehouse system Upgrade from 740 to 750
SAP Basis Administration role with hands-on experience with SAP ECC6.0, Portal, Solution Manager and Fiori system administration.
Configurating SAP Fiori Apps for ERP6.0 and Mobile deployment rollout.
Configure and rollout SAP SSO 3.0.
Experience with Support Pack stack upgrade / Version upgrades / OS/DB Migrations.
Experience with System Refresh / Client Copies.
Experience with Oracle Upgrades on SAP Databases.
Strong communication, presentation and organizational skills.
Excellent analytical and problem-solving abilities.
Education & Certifications:
Bachelor's degree in IT.
DevOps for IT group
Information technology/support technician job in New York, NY
A leading HF with HQ in NYC is seeking Dev Ops specialist
Bachelor's in Computer Science
3+ years of experience in DevOps/Cluster Engineer role
Knowledge of CMake and Jenkins
Financial experience is not needed, but would be a plus
Excellent comp package is offered to the right candidate.
Thank you for illuminating hiring with Quanta Search!
********************
IT Technician
Information technology/support technician job in New York, NY
Organization
The Leona M. and Harry B. Helmsley Charitable Trust (“Helmsley”) is a global philanthropy driven by a vision of building better futures for people by increasing access to healthcare, advancing new research and ideas, and improving the quality of everyday life. Helmsley strives to make a meaningful impact in its focus areas, matching its significant financial assets with a rigorous and results-oriented approach. Helmsley is committed to close and productive partnerships with its grantees, as well as with other funders and impact players in government, academia, and the private sector who share its interests and goals. Above all, Helmsley endeavors to be forward-thinking in every aspect of its work and will take risks that others cannot or will not take when the risk/reward trade-off warrants.
Since 2008, when Helmsley began its active grantmaking, it has committed more than $4.5 billion. For more information on Helmsley, please visit ***************************
Position Summary
The Information Technology Technician is an integral part of the IT team and has an end user customer service focus. This position is the first line of response to provide onsite and remote technical support for hardware, software, A/V, network, and mobile issues. This position will also work with end users and other stakeholders to implement and roll out new technology and training initiatives. The IT Technician reports to the IT User Support Manager and works with all department and program staff as well as outside service providers.
Essential Duties and Responsibilities
Serve as first point of contact for technical assistance providing in-person and remote support. Resolve, escalate, and track issues ensuring timely resolution, clear communication, and white glove customer service.
Install, setup, configure, and troubleshoot computer hardware, printers, copiers, network, phones, mobile, and peripheral devices.
Perform routine maintenance and repairs to equipment and arrange or coordinate servicing needs.
Purchase and order new equipment, maintain hardware and software inventory.
Coordinate with staff and provide A/V support for internal and external meetings (both in-person and virtual). Work with vendors to troubleshoot and address A/V issues.
Coordinate on and off boarding of staff. Work with stakeholders to manage security groups and set up or terminate accounts.
Develop training materials, provide on-site orientation, and continual instruction to new users and existing staff on current and new technologies.
Assist in determining the appropriate software and hardware solutions to meet needs. Support rollout of new hardware, software, security measures, and other IT initiatives.
Work with the IT department and outside vendors to document issues, troubleshooting steps, resolutions, procedures, and best practices.
Perform other and related duties as assigned.
Desired Qualifications
Minimum 2-3 years of experience as an IT Technician or other relevant position
Degree in Information Technology or relevant field preferred
Understanding of diverse computer platforms, e.g., laptops, desktops, mobile devices
Proficient in Microsoft Office and Windows in a domain environment
Excellent diagnostic and problem-solving skills
Excellent customer service skills
Flexibility and adaptability commensurate with working in a fast-paced environment
Able to meet deadlines with strong planning, organization, and time management skills
Excellent communication skills, including the ability to convey technical information in a clear, concise manner that is understandable by all staff members both with presentations and creation of documentation
Must thrive in a team setting, but work well independently and self-sufficiently
An up-beat attitude under pressure, and the ability to work collaboratively
Knowledge of internet security and data privacy principles a plus
Knowledge of SharePoint or experience with Web development a plus
Salary, Health, Well-being, and Living Our Mission
Helmsley is dedicated to creating stronger, healthier futures for communities in the U.S. and around the world. Helmsley colleagues are intelligent, creative, forward thinking, and strongly committed to working productively with each other and with our grantee partners. Each was drawn to Helmsley by the same opportunity: to help build this young organization into a leading global charitable institution that will drive meaningful and measurable positive change in lives throughout the U.S. and around the world for years to come.
Helmsley is committed to offering competitive and equitable compensation commensurate with experience. The targeted starting salary range for this position is $73,000 - $80,000.
Comprehensive benefits currently offered to employees (subject to change) include:
Employer-paid medical, dental, and vision for employees and their families
Generous 401(k) employer contribution
Hybrid work schedule (up to two remote days a week)
23+ paid vacation and sick days
13+ paid holidays
End of year office closure
Summer Fridays
Tuition reimbursement
Personal and team professional development opportunities
Application Information
To apply for this position, please submit a cover letter and resume (in Word or PDF format) to the posting listed on the Helmsley Career Page. If a reasonable accommodation is needed to participate in the job application process, please contact ********************.
The position is based at Helmsley's main office in New York City. Only those selected for an interview will be contacted. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
All persons hired must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Helmsley will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
Except when working remotely as permitted by Helmsley's temporary hybrid work policy, the ability to work and collaborate in person with colleagues at Helmsley's office is an essential function of this job.
The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required for the position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Helmsley provides equal employment and promotional opportunities to all employees and applicants for employment based upon individual capabilities and qualifications without regard to race, color, religion, sex, gender identity, pregnancy, sexual orientation, age, national origin, marital status, citizenship, disability, veteran status, or any other protected characteristic as established under law.
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Information technology/support technician job in Brookhaven, NY
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Bronx IT Tech
Information technology/support technician job in New York, NY
Computer Tech Support
Job Description: We are seeking highly motivated in-person Computer Techs to provide hands-on technical support on Wednesday's for a Bronx school. As a Computer Tech person, you will play a vital role in maintaining and troubleshooting technology-related issues within the school.
Qualifications:
Proficiency in computer systems and troubleshooting.
Familiarity with Smart boards, printer configurations and laptop software updates.
Strong problem-solving skills, with the ability to handle tech-related challenges independently.
Excellent communication skills and a customer-service-oriented mindset.
Prior experience in a similar tech support role is a plus.
Responsibilities:
Offer on-site assistance to address and resolve various technology-related challenges that may arise within a school building.
Utilize your tech expertise to troubleshoot and find solutions to technical issues promptly, ensuring minimal disruption to classroom and office activities.
Assist with basic computer-based classroom and office technology needs, ensuring that both teachers and staff can rely on smooth tech operations.
Compensation & Benefits:
Competitive pay rate of $27/hr with the opportunity to earn $30/hr* with a completion bonus.
Education Champions will be required to attend a 1 hour Town hall event per quarter and complete asynchronous training prior to starting a school placement.
Acknowledgment:
PRACTICE partners with some of New York City's most struggling public schools to improve academic outcomes for low-income students and their families. Flexibility is required, as there may be occasions when a school recognizes a more pressing need for your time and talents than originally anticipated. Our team expects you to be flexible and committed to furthering our mission of advancing equitable education for urban students by closing the opportunity gap.
Bonus based on starting and completing the program and maintaining a high internal Quality Score.
Auto-ApplyTier 3 Technical Support Team Leader
Information technology/support technician job in New York, NY
As a Tier 3 Technical Support Team Leader, you will be a critical member of Augury's Customer Support organization, responsible for diagnosing and resolving the most complex issues across our Machine Health platform deployed globally. You will be deeply technical and highly collaborative, combining leadership, expert-level troubleshooting, and cross-functional partnership to ensure our customers experience maximum system uptime and value from our solutions.
You will lead a team of Tier 3 specialists focused on high-severity IoT, hardware, and connectivity challenges, including routers, gateways, sensors, cellular communication systems, and edge devices. You'll serve as the escalation point for the most challenging issues, drive alignment with R&D and Engineering, and occasionally interface directly with customers (including on-site engagements when needed).
A Day in the Life
Lead and mentor a team of Tier 1 & 2 support specialists, balancing people leadership with deep technical oversight.
Monitor team KPIs, SLAs, and system health in real time to ensure operational excellence.
Act as the primary escalation point for high-severity incidents, driving calm, structured crisis management.
Collaborate closely with Engineering and R&D to investigate root causes, drive fixes, and shape long-term product improvements.
Communicate clearly and consistently with internal stakeholders and customers throughout the troubleshooting lifecycle.
Support customer satisfaction and retention through proactive problem-solving and high-quality issue resolution.
Continuously develop team capabilities-building processes, improving tools, and elevating technical depth.
What You Bring
Deep networking & connectivity expertise: 4-6 years of hands-on experience troubleshooting complex WI-FI, Bluetooth, and general IoT connectivity issues across hardware and software environments.
Hardware & edge device fluency: Experience working with routers, gateways, Bluetooth modules, cellular communication devices, and related networking hardware.
Advanced troubleshooting skills: Comfortable investigating connectivity failures, packet loss, configuration issues, and device communication events using logs, monitoring tools, and diagnostic methods.
Ownership mindset: You take end-to-end responsibility for escalations, customer requests, and technical resolutions-ensuring no issue is left unresolved.
Customer-centric communicator: You enjoy working with people, translating technical concepts into clear explanations, and delivering world-class support.
Curiosity & technical passion: You enjoy experimenting with new technologies, staying current with evolving IoT and connectivity trends, and continuously leveling up your expertise.
We offer several perks that include flexible PTO, medical/dental/vision insurance, 401(k) match, stock options, paid parental leave, and WFH and phone stipend.
The pay range for this position in Colorado, California, and New York is a base salary of $90,000 - $130,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The pay offered may vary depending on several factors including, but not limited to, relevant education, qualifications, certifications, and experience.
Auto-ApplyIT Asset Management Technician
Information technology/support technician job in New York, NY
: At Essen Health Care, we care for that!
As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women's health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program.
Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!
Job Summary
Job Summary: As IT Asset Management Technician, you will play a vital role in the set-up, distribution and recovery of IT assets across Essen Health Care. You will be involved in the full life-cycle of an Asset, from procurement to disposal. Additionally, you will assist in the monitoring and troubleshooting of these assets, through various management platforms.
You will also be involved in company projects and work closely with other departments within IT to optimize and improve business operations, both within IT and companywide. Your work will help support a medium sized healthcare company with over 60 locations across the Bronx.
Responsibilities
Manage tickets on ITSM
-Procure assets through Purchase Order Management System
-Receive, catalogue, record, store incoming assets
-Using multiple device management and tracking platforms
-Set-up, train, schedule and deploy outgoing assets
-Using multiple device management and tracking platforms
-Organize multiple priorities throughout the work-day
-Tickets
-Receiving/Deploying assets
-Recording asset change of status
-Project Work
-Responding to team members via email/message promptly
Qualifications
High School Diploma
· Proficient in English Language
Preferred Qualifications:
· Bachelor's Degree in Technical Field
· Computer Science, Information Technology, Engineering
· S.T.E.M.
Required Skills:
· Strong professional writing skills
· Competent with Excel
· Windows and iOS troubleshooting experience
Experience in Active Directory a bonus
· Ticketing system experience
· Knowledge of basic networking concepts
· Detail-orientated individual
· Team player
· Able to juggle multiple responsibilities simultaneously
· Switch between different tasks based on shifting priorities
Able to lift 50 lbs
· This job involves working through the full lifecycle of an asset, including: tracking, storage and transport of electronics-based assets (computers, printers, TV's)
Hours: 9am - 5pm (Mon - Fri) [In-Office]
Hourly: $21-$24 an hour
Equal Opportunity Employer
ESSEN HEALTH CARE IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.
Auto-ApplyIT Asset Management Technician
Information technology/support technician job in New York, NY
: At Essen Health Care, we care for that!
As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women's health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program.
Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!
Job Summary
Job Summary: As IT Asset Management Technician, you will play a vital role in the set-up, distribution and recovery of IT assets across Essen Health Care. You will be involved in the full life-cycle of an Asset, from procurement to disposal. Additionally, you will assist in the monitoring and troubleshooting of these assets, through various management platforms.
You will also be involved in company projects and work closely with other departments within IT to optimize and improve business operations, both within IT and companywide. Your work will help support a medium sized healthcare company with over 60 locations across the Bronx.
Responsibilities
Manage tickets on ITSM
-Procure assets through Purchase Order Management System
-Receive, catalogue, record, store incoming assets
-Using multiple device management and tracking platforms
-Set-up, train, schedule and deploy outgoing assets
-Using multiple device management and tracking platforms
-Organize multiple priorities throughout the work-day
-Tickets
-Receiving/Deploying assets
-Recording asset change of status
-Project Work
-Responding to team members via email/message promptly
Qualifications
High School Diploma
· Proficient in English Language
Preferred Qualifications:
· Bachelor's Degree in Technical Field
· Computer Science, Information Technology, Engineering
· S.T.E.M.
Required Skills:
· Strong professional writing skills
· Competent with Excel
· Windows and iOS troubleshooting experience
Experience in Active Directory a bonus
· Ticketing system experience
· Knowledge of basic networking concepts
· Detail-orientated individual
· Team player
· Able to juggle multiple responsibilities simultaneously
· Switch between different tasks based on shifting priorities
Able to lift 50 lbs
· This job involves working through the full lifecycle of an asset, including: tracking, storage and transport of electronics-based assets (computers, printers, TV's)
Hours: 9am - 5pm (Mon - Fri) [In-Office]
Hourly: $21-$24 an hour
Equal Opportunity Employer
ESSEN HEALTH CARE IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.
Auto-ApplyIT Systems Administrator
Information technology/support technician job in New York, NY
Responsibilities
Resolve IT system issues for restaurants, management and corporate office staff via phone, email, remote desktop access and site visits
Identify restaurant and back office technical issues and use appropriate troubleshooting steps leading to resolution
Manage and maintain IT infrastructure such as point of sale systems, servers, workstations, laptops, network devices, surveillance and phone systems. Supervises 3rd party work to ensure professional and security standards are maintained.
Assist with new infrastructure and application initiatives that are developed, purchased, or outsourced to meet business needs
Train end users on IT related systems, software, and processes
Write support knowledge articles, how-to documentation, and process and procedure task lists.
Stay abreast of technology changes, emerging technologies, and relevant regulatory requirements
Be available on call as needed
Requirements:
3-5 years relevant IT experience
Restaurant/Retail experience preferred
Experience with Micros and Toast POS systems strongly preferred
Familiarity and experience working with Google Suite, MS Office, Windows, MacOS, IOS, IT ticketing systems, remote systems management software, surveillance systems
Understanding of low voltage wiring installation and troubleshooting
Undergraduate degree in Computer Science or a similar technology related field or relevant work experience required
Self-starter with willingness to work hands-on
Excellent problem-solving skills: recognize, analyze and resolve effectively
Must be detail-oriented and organized with excellent communication skills, verbal and written with technical and non technical audiences
Passion to learn, develop, and grow
Willing and capable of regularly scheduled after hours and weekend on-call work
Advanced Electronics / Computer Field Technician (Electronics Technician & FireControlman) - Full Time
Information technology/support technician job in New York, NY
About The Navy's Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navy's advanced missile systems and Aegis radar. These technicians are essential to the ship's Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training - Great Lakes, IL (11 weeks)
FC Strand - Great Lakes, IL (16 weeks)
ET Strand - Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After "A" School, technicians may attend advanced "C" Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Advanced Electronics / Computer Field Technician (Electronics Technician & FireControlman) - Full Time
Information technology/support technician job in Bridgeport, CT
About The Navy's Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navy's advanced missile systems and Aegis radar. These technicians are essential to the ship's Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training - Great Lakes, IL (11 weeks)
FC Strand - Great Lakes, IL (16 weeks)
ET Strand - Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After "A" School, technicians may attend advanced "C" Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training