Information technology/support technician jobs in Olympia, WA

U.S. Data Security TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. About the Team Our team plays a crucial role in ensuring the company's success. We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems - you'll be part of a team that's developing new solutions to new challenges. It's working fast, at scale, and we're making a difference. We are looking for talents to join us on this exciting journey! Responsibilities Provide site reliability engineering support to ensure highest level of availability of large-scale, globally distributed, fault-tolerant ads systems. Engage in and improve the whole lifecycle of Ads systems, from system design consulting through launch reviews, deployment, operation and refinement. Build availability of services deployed across multiple data centers globally. Deliver tools/software to improve the reliability, scalability and operability of services, including designing, developing and deploying automation to sustainably scale with quality. Measure and monitor availability, latency and overall service health. Practice sustainable incident response and postmortems, performing root cause analysis of incidents to influence future product design and response activities.Qualifications Must have a Bachelor's degree or foreign equivalent degree in Computer Science, Engineering (any), Information Technology, or a related field, and 2 years of related work experience. Of the required experience, must have 2 years of experience in each of the following: Providing functionality and reliability support for critical site components by measuring and monitoring availability, latency, and overall system health, including through performance tuning and troubleshooting; Monitoring system activity and resolving system issues; Coordinating and monitoring data services operations, including SLA management and system deployment; Analyzing error logs to identify issues and working with service owners to resolve issues, document their origins and develop future prevention mechanisms; and Creating and maintaining clear runbook instructions for services to use for alerts, troubleshooting and resolution. Employer: TikTok U.S. Data Security Inc. Type: Full time, 40 hours/week Location: Bellevue, WA Salary Range: $129960 - $246240 per year To Apply, click the apply button below. Contact ************************ if you have difficulty submitting resume through the website. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at *************************** #IND-DNI

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

About the Team: The Global Meraki Escalations and Product Specialist Group is part of the Catalyst and Meraki CEAD (Customer Escalations Adoption and Deployment) Engineering organization. This group's primary responsibility is to handle Customer Escalations and triage Customer Facing Defects. They work closely with Meraki Support, Platform and Product Engineering and Product Management organizations to deliver top class Customer and Support Experience. As a People Leader within the Meraki Escalations Engineering organization, the desired candidate will: + Oversee the work of Escalation Engineers and Product Specialists within the Meraki Dashboard product domain. + Take accountability for driving customer escalations (Executive Escalations) through to resolution and closure. + Handle difficult conversations with customers and key stakeholders confidently and professionally during escalations. + Partner closely with regional and technology counterparts to deliver operational excellence for customers, partners, and internal teams. + Drive high-quality standards for Customer Found Defect (CFD) triage and issue scoping. + Monitor key performance indicators and quality measures for escalations and CFDs. + Collaborate cross-functionally with Development Engineering, Product Management, Sales, and Support teams with a strong closed-loop mindset. + Provide thought leadership on serviceability, support readiness, documentation, process, and training. + Guide and support team members in professional development, performance management, and career progression. + Communicate effectively to ensure the team remains informed of company, organization, and team priorities. + Lead and participate in team rituals including team meetings, 1:1 syncs, and group/product-specific sessions. + Maintain a positive outlook and leadership presence in a fast-paced, dynamic environment. + Advocate for AI and automation to enhance products, services, and operational efficiency. Required Experience/ Knowledge/ Skills: + 10+ years of overall experience in IT Services/ Engineering organizations with global presence, with 7+ years as a People Leader. + University Degree in IT or a related major. + Strong working knowledge of IT Networking products, backend infrastructure (Cloud & On-Prem) and their application towards delivering business outcomes. + Demonstrates a solid understanding of the Meraki Dashboard and product portfolio. **Why Cisco?** At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $128,100.00 to $168,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $158,200.00 - $241,700.00 Non-Metro New York state & Washington state: $140,600.00 - $241,800.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

About Us At Hiya, we're revolutionizing voice communication. Our mission is to modernize voice with intelligence for security and productivity Since 2015, when we introduced the first mobile caller ID and spam-blocking apps, we've been at the forefront of voice intelligence innovation. In 2016, we partnered with Samsung and AT&T to launch Hiya Protect, the first network-based spam-blocking solution. In 2019, we introduced Hiya Connect, a branded call SaaS platform that helps businesses reach more customers by phone. Today, our Voice Intelligence Platform supports over 500 million users globally. By using adaptive AI and audio intelligence, it delivers smarter, safer, and more productive voice calls across networks, apps, and devices. Our network & solution partners have grown to include British Telecom, EE, Virgin Media O2, Ericsson, Rogers, Bell Canada, MasMovil, Telenor, FICO, Twilio, and more. About the Position The IT Support Specialist is an individual contributor role focused on delivering reliable, high-quality IT support for employees across Seattle and remote teams in North America. This role is responsible for day-to-day IT operations including end-user support, device management, identity and access administration, and SaaS tooling. In addition to core IT responsibilities, this role supports the company's security and compliance efforts by assisting with SOC 2 and ISO 27001 audits. You will partner with Security and Coretech teams to collect and validate audit evidence, support control testing, and help ensure our internal systems meet security best practices. This role is ideal for someone who wants to excel in a foundational IT support position, spending most of their time supporting employees through core IT operations while gaining thoughtful, practical exposure to security and compliance initiatives. What You'll Do Core IT Support & Operations * Provide first- and second-line IT support for Seattle-based and remote employees * Manage device setup, configuration, maintenance, and troubleshooting for mac OS and Windows devices * Administer identity and access management through Okta (user lifecycle, MFA, access requests) * Support Google Workspace, Slack, Zoom, Atlassian, GitHub, and AI tools * Assist with onboarding, offboarding, and role changes * Support SaaS license management and inventory tracking * Document processes and continuously improve IT workflows * Collaborate with global IT and cross-functional teams Security & Compliance Support * Assist with annual SOC 2 and ISO 27001 audit cycles * Collect, organize, and validate audit evidence from systems such as Okta, Jamf, Google Workspace, AWS, and other cloud platforms * Support periodic control testing and playbook validation * Monitor and escalate security-related alerts and issues in partnership with Security * Help ensure security controls and IT best practices are consistently applied How You'll Spend Your Time * 50-60%: Day-to-day IT support and operations (end-user support, device management, access requests, SaaS administration) * 30-40%: Security, compliance, and audit support (SOC 2, ISO 27001 evidence collection, control validation, security tooling support) * The exact balance may shift by quarter depending on audit cycles and company priorities Qualities that will make you successful: * Strong IT support fundamentals and comfort handling day-to-day operational work * Interest in security and compliance, with an understanding of how to apply basic cybersecurity hygiene in daily IT operations, including principles like least privilege and secure access management. * Comfortable working with automation, scripting, or security tools to streamline evidence gathering and validation. * Organized and methodical, especially when handling documentation and evidence * Analytical and resourceful when navigating technical systems to solve problems * Comfortable working with both technical and non-technical stakeholders * Clear communicator who sets expectations and follows through * Curious, collaborative, and motivated by improving internal systems The person in this role must embody Hiya's key values of Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up with a point of view, engaging in open discussion, listening respectfully to others opinions and committing to decisions. The requirements listed in the job descriptions are guidelines. You don't have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you. More Details The base compensation for this role is between $45,000 - $81,000. When determining compensation, a number of factors will be considered: skills, experience, job scope, location, and competitive compensation market data. * Start Date: Immediately * Status: Full-time * Type: Hybrid * Location: Seattle, WA * Travel Requirements: * Department: Engineering * Reports to: IT Support Manager * Direct Reports: No Benefits * Equity compensation * 401K program with 3% match through Fidelity Investments * Self managed vacation plan * Paid Holidays * Medical, dental, and vision for the employee and 50% coverage for dependents * Flexible spending, health savings accounts and Pretax dependent day care savings plan * Paid parental leave * Voluntary Life and AD&D, and Accident insurance options * Employer-paid life insurance * Employer-paid long-term disability coverage (in qualifying states) * Donation Matching for a charity of your choice (up to $1,000/ year) * $1,000/year reimbursement in Professional Development funds This position is based in Seattle, WA, USA. We are building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career. Our team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to #86 on Deloitte Technology Fast 500 and Forbes #1 Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally. We feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry. Come join us!

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Assists AOC staff with computers, peripherals, applications, conference rooms, and related technology, supporting both hardware and software components. Provides journey-level expertise for all desktop support requirements and functions as part of the larger Desktop team. Reporting to an Information Technology Manager or Information Technology Supervisor, provides technical support and outstanding customer service to the Administrative Office of the Courts. Routinely interacts with all staff level within the agency. This position has limited decision making responsibility as defined by managerial level staff. Completes routine tasks independently adhering to established agency policies, procedures, and guidelines for computer software and hardware. Washington Courts Employment Opportunity Administrative Office of the Courts Desktop Support Technician Information Services Division Our Mission: Advance the efficient and effective operation of the Washington Judicial System. The Administrative Office of the Courts (AOC) is looking for top-performing employees who embody its core values integrity, inclusion, accountability, and teamwork. It is committed to both employee growth and work-life balance. Our diversity and inclusion efforts include embracing different cultures, backgrounds, and perspectives while fostering growth and advancement in the workplace. POSITION DETAILS Job #: 2025-101 Status: Regular, Full-Time Location: Olympia, Washington Salary: Range 64: $76,968 - $100,980 per year (DOQ). Opens: December 16, 2025 Closes: February 1, 2026. AOC reserves the right to close the recruitment at any time but no sooner than seven calendar days after posting. WASHINGTON STATE RESIDENCY AND TELEWORK INFORMATION AOC requires employees to reside in Washington State. Any exceptions must be approved. If you are invited to interview and currently reside outside of Washington State, seek more information about residency requirements from the AOC hiring manager of this recruitment. This position requires at least 5 days per week working onsite at AOC facilities * Follows all policies and procedures and specifically those IT policies and procedures that pertain to the work of Desktop Support. * Collaborates with staff to provide responsive technical support for computers, peripherals, applications, and related technology, ensuring positive and productive user experience. * Partners with team members to specify, install, and test computer systems and peripherals, upholding established standards and proactively identifying opportunities for process improvement. * Works collaboratively to diagnose and resolve unique, non-recurring issues involving hardware, application software and operating systems, sharing insights and solutions to enhance team knowledge. * Coordinates with colleagues to deliver first-level support for issues impacting computing equipment, demonstrating ownership of problems from identification through resolution. * Engages in independent analysis and open communication, leveraging collective expertise to solve complex technical challenges and anticipating potential issues before they arise. * Demonstrates initiative, accountability, and sound judgment while working with minimal supervision, always striving to support teammates and foster a collaborative, solution-oriented environment. * Provides an excellent customer service experience by being friendly, approachable, listening, being focused on resolving issues, and following up to ensure the issue has been resolved to the customer's satisfaction. * Assists staff with the installation, configuration, and ongoing usability of computers, peripheral equipment and software within established policies and procedures. * Partners with vendor support to resolve technical issues with hardware or software, taking ownership of each case and ensuring solutions are both timely and considerate of the end user's needs. * Works closely with Help Desk, Security, and Network Operations teams to efficiently identify, prioritize, and resolve technical problems reported by AOC staff, fostering open communication and a team-oriented approach to problem-solving. * Ensures computers integrate seamlessly with a variety of systems including validation systems, file servers, email servers, conferencing platforms, application servers, and administrative systems by proactively collaborating with other departments and addressing compatibility concerns. * Provides compassionate and clear training opportunities and orientation for staff on hardware and core software usage, demonstrating patience and consideration for individual learning styles and challenges. * Maintains up-to-date images of Windows workstations to enable rapid, reliable deployment of computers, anticipating future needs and reducing downtime for users. * Proactively recommends and performs system upgrades demonstrating foresight and a commitment to the long-term reliability and performance of agency technology. * Maintains accurate and detailed ticket records for all support activities, ensuring transparency, accountability, and effective communication with both customers and team members. * Creates and maintains how-to documentation. * Embraces additional responsibilities as needed, provided by a supervisor or team members, consistently prioritizing tasks to deliver high-quality, customer-centered service and support to the organization. A combination of education and experience that demonstrates a working knowledge of the functions and typical work of a Desktop Support position may substitute for the qualifications listed. A bachelor's degree in information technology, Computer Science or closely allied field; AND * One (1) year of experience performing technical information technology work in an information technology environment. THE IDEAL APPLICANT WILL ALSO HAVE SOME OR ALL OF THE FOLLOWING EXPERIENCE, EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES * Ability to continuously learn, document, implement, troubleshoot, and adhering to associated policies and procedures. * knowledge of operating systems, system utilities, and related applications. * Proficient in Microsoft Windows operating systems. * Knowledge of Microsoft Teams, Office 365, and the broader Microsoft 365 environment and applications. * Skilled in using problem ticket tracking systems for effective issue management. * Base knowledge of virus prevention and endpoint security software. * Knowledge of Active Directory administration including user and computer account management. ManageEngine OS Deployment or other image deployment utilities, as well as pre-imaging configuration using system preparation tools and practices. * Proficient in ManageEngine Endpoint Central or similar device management applications, including expertise in imaging, remote support, patch management, device management, and application deployment tools * Basic knowledge of network diagnostics. * Advanced troubleshooting skills using advanced techniques and methods, with the ability to resolve complex and unfamiliar issues independently or collectively. Works the problem to resolution. * Ability to proactively learn new technologies adopted by AOC or as they grow naturally in the industry through self-education, research and any other tool available to acquire proficiencies in the technologies supported by the Desktop Support team. * Ability to take ownership of, research, and resolve issues that are not known conditions independently and/or collaboratively. * Ability to use document creation tools to create clear and user-friendly documents that assist users in undertaking tasks. * Ability to communicate technical concepts in a clear, concise and helpful way to users who may be struggling to adopt new technologies or learn new skills. * Able to prioritize workload to provide timely, accurate, clear and concise support/service to all who need it. * Ability to work to a deadline and to meet and exceed SLA requirements. * Ability to communicate effectively, both orally and in writing. * Knowledge of and ability to assist users with Video Conferencing equipment. * Ability to build and maintain strong, collaborative relationships with peers to enhance teamwork and project outcomes while fostering teambuilding. HOW TO APPLY For more information about the position, to review the job description, application submission requirements, supplemental questions, inquire about benefits, or to apply for the position: CLICK HERE TO APPLY IMPORTANT INFORMATION * The workweek may fluctuate depending on workload or agency needs. * Overnight travel may be required based on business needs. * This position may be overtime eligible. The AOC is an equal opportunity employer and does not discriminate based on gender, pregnancy, race, color, national origin, ancestry, religion, creed, physical, mental or sensory disability (actual or perceived), use of a service animal, marital status, sexual orientation, gender identity or expression, veteran or military status, age, HIV or Hepatitis C status, or any other basis protected by federal or state law. Persons of disability needing assistance in the application process, or those needing this announcement in an alternative format, please contact the AOC Human Resource Office, at **************, or fax **************, or via email to *************************. Candidates who are offered a job with AOC must possess work authorization that does not require sponsorship by the employer for a visa now or in the future. AOC complies with the employment eligibility verification requirements of the federal government eligibility verification form I-9. The selected candidate must be able to provide proof of identify and eligibility to work in the United States consistent with the requirements for that form. AOC does not use E-verify; therefore we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit ************* Persons legally authorized to work in the U.S. under federal law, including Deferred Action for Childhood Arrivals recipients, are eligible for employment unless prohibited by other state or federal law. SPECIAL NOTE: Before a new hire, a background check, including criminal history, will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based out of Seattle, WA. Strong customer service skills. Technical aptitude with strong PC literacy skills. Proficiency with Windows Operating Systems. Basic knowledge of a LAN/WAN environment. Strong problem solving skills and decision making ability. Strong enthusiasm and desire to learn. Work well in a team environment. Strong written and verbal communication skills. Ability to learn and apply technical information in a fast-paced, demanding work environment. Effective listening skills. Ability to follow policies and procedures; attention to detail. Self-motivation and organization. Associate degree in Technical or Business discipline preferred, at least two years of experience in IT or related field, or an equivalent combination of education and work experience. Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures to resolve most inquiries independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other staff. Additional Information All your information will be kept confidential according to EEO guidelines.

What this Job Entails: The Executive Support Technician provides high-touch, end-to-end technology support to the Executive Leadership Team (ELT) and their staff. This role combines deep technical expertise with exceptional customer service and communication skills to deliver a seamless and reliable technology experience for executive users. The ideal candidate is proactive, personable, and thrives in fast-paced environments where professionalism, discretion, and attention to detail are paramount. You'll collaborate closely with executives, executive assistants, IT infrastructure, and other technology teams to anticipate needs, resolve issues, and maintain high satisfaction and trust. Scope: Resolves a wide range of issues in creative ways Seasoned, experienced professional with a full understanding of their speciality Works on problems of a diverse scope Receives little instruction on day to day work, general instruction on new assignments Your Roles and Responsibilities: Deliver outstanding customer service and personalized support for all aspects of executive technology. Provide responsive, professional technical assistance to executives and their teams across hardware, software, networking, printing, mobile devices, and collaboration tools. Proactively monitor, maintain, and troubleshoot desktop systems, mobile devices, and network connectivity in a diverse environment to prevent disruptions. Offer onsite and remote support for executive-level clients and their assistants, ensuring clear, confident, and courteous communication at all times. May require occasional off hours support and on-call availability is required. Translate complex technical issues into simple, actionable explanations for both technical and non-technical audiences. Recommend and implement tailored technology solutions that align with executive needs and preferences. Build and maintain trusted relationships with executives, exercising discretion and professionalism with all sensitive information. Partner with global and regional teams to support executives during travel and off-site events. Provide on-site event support to ensure seamless technology integration during meetings, presentations, and special engagements. Manage incidents and requests in an ITSM platform (e.g., Zendesk, ServiceNow), demonstrating accountability, follow-through, and proactive communication. Required Qualifications/Skills: 5+ years of experience in service desk or desktop support, preferably in a fast-paced enterprise or executive environment. Advanced proficiency in Windows 11, mac OS, Microsoft Suite, Microsoft Exchange, Active Directory, wireless and printing technologies, and mobile device management. Strong commitment to exceptional customer service and service delivery excellence. Demonstrated ability to communicate effectively, both verbally and in writing, with diverse audiences. Professional presence and demeanor, with the ability to remain calm and composed under pressure. Meticulous attention to detail, strong follow-through, and the ability to prioritize effectively. Proven problem-solving and decision-making skills. Industry certification (CompTIA+ or equivalent experience) preferred. Preferred Qualifications: Physical Demand & Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers Salary Range $62,640.00 - $104,400.00 USD (Salary) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

Details: The IT Support Specialist provides frontline technical support, manages the lifecycle of employee devices, and ensures stable connectivity across regional offices and remote teams. This role serves as the primary IT support presence for the Kent headquarters and surrounding west coast offices, while also assisting remote employees. Responsibilities include employee onboarding/offboarding, network troubleshooting, and maintaining secure and reliable technology resources. The IT Support Specialist also partners closely with the Systems & Security Specialist on escalated issues and system integrity. Details: Essential DutiesHelpdesk Support Monitor the IT support inbox and ticketing system, responding to issues promptly. Resolve login/password resets, MFA re-enrollments, and Microsoft 365 application issues (Teams, Outlook, OneDrive). Troubleshoot laptops, printers, docking stations, webcams, monitors, and conference room AV. Document fixes with clear, user-friendly explanations. Escalate advanced or security-related issues to the Systems & Security Specialist. Device Lifecycle Management Track and manage laptop and phone inventory across multiple sites. Order, stage, configure, secure, and deploy devices with proper approvals. Ship equipment to remote staff or deliver/install onsite. Process device returns, reimage for reuse, and ensure proper recycling/disposal of retired equipment. Onboarding & Offboarding Prepare and configure laptops/phones for new hires; ship or set up in person. Conduct first-day IT orientation (logins, MFA, system introductions). Partner with HR and managers for smooth transitions. Collect and reimage equipment during offboarding, and promptly disable access and accounts. Field & Regional Support Provide onsite IT support during regular visits to headquarters and regional offices (Centennial, Aurora, Phoenix, Stockton, Rialto, Anchorage). Act as dedicated IT presence during visits for hands-on troubleshooting. Perform routine equipment checks (conference rooms, network hardware, shared workstations). Coordinate with local leaders on office technology needs. Support office expansions, moves, or technology upgrades. Documentation & Backup Maintain records for device staging, shipping, and troubleshooting. Contribute to the IT knowledge base (SharePoint/OneNote/Wiki/Trainual). Cross-train on Microsoft 365 administration (password resets, group creation, license assignments). Provide backup coverage for provisioning and access management. Networking & Connectivity Install, configure, and troubleshoot Wi-Fi (Peplink, eero) at regional offices. Partner with ISPs and vendors on internet or bandwidth issues. Provide basic support for office telephony (RingCentral phones, apps, headsets). Ensure conference rooms and collaboration spaces remain fully functional. Shared Team Responsibilities Provide backup coverage across IT functions to ensure continuity. Keep IT documentation accurate and updated. Travel as needed to regional offices to provide support. Participate in quarterly cross-training to balance team skill sets. Relevant ExperienceTechnical Support / Helpdesk (2-4 years) Tier 1 or Tier 2 helpdesk experience resolving end-user issues. Hands-on troubleshooting of laptops, phones, AV, and peripherals. Experience working with a ticketing system. Device Lifecycle & Asset Management (1-3 years) Deploying and securing laptops/phones. Managing inventory across multiple offices. Handling device returns, reimaging, and disposal. Networking & Connectivity (1-2 years) Basic network hardware troubleshooting (routers, Wi-Fi, access points). Partnering with ISPs/vendors for service issues. Exposure to VoIP systems (RingCentral or similar). Onboarding & Offboarding (1-3 years) Preparing devices and accounts for new hires. Delivering IT orientation for new employees. Coordinating device collection and account deactivation for offboarding. Regional / Field IT Support (1-2 years) Providing in-person support in office environments. Supporting remote or satellite offices. Assisting with IT setups, relocations, and upgrades. Cloud & Collaboration Tools Supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint). Familiarity with MFA, password resets, and basic administration. Experience with AV and conference room systems. Pay Range: $34.00 - $37.00 per hour

Team: Information Services Job title: IT Manufacturing Technician Function: Infrastructure Percent of travel: 10% Location: (City, State and /or Country) Redmond, WA People manager: No Reports to: Sr. Manager - North America IT MFG Support Position summary: The IT Manufacturing Technician will provide onsite support and escalation for enterprise solutions across the region in the Manufacturing and R&D area in alignment with IT Business Partners, and support business strategy and objectives in collaboration with Global IT. The person will be accountable for providing a robust support structure for manufacturing and R&D systems in the region and collaborate with others to ensure systems are running a standard OS, have a defined business and IT owner, and new manufacturing systems are integrated in alignment with Industry 4 standards. The role requires excellence in customer service skills and the capability to build strong collaborative relationships ensuring that the day to day needs of the business are met in a timely manner. The role is required to provide guidance and escalation to various business teams including Advance Operations, Engineering and R&D, with specific focus on hardware & software support. Essential duties & responsibilities: (detailed description) • Actively participate in securing and containing the manufacturing environment. • Provide Level 2 support related to Manufacturing and R&D issues, for desktop, operating systems, antivirus and application software, development changes as required and ensure technical issues are resolved and solutions are properly documented. • Develop knowledge base articles on common issues and day to day support, with a focus on shift left activities where possible. • Have a good understanding of Machine level integration as it applies to Shop Floor systems integration with the business layer. Provide guidance to business and IT teams and contribute to development of standards to be adopted by business and IT. • Work on approved Global IT Projects, ensuring integration of all new manufacturing systems are in line with Global IT and Industry 4 standards. • Recommend business processes and implement system changes that improve efficiency, cost savings and business outcomes. • Support the adoption of enterprise systems across Stryker, minimizing reliance on point or plant specific solutions. • Contribute to discussions on manufacturing business projects related to IT hardware, connectivity & software • Support the delivery teams with adherence to Stryker patching, anti-virus, firewall and security standards on shop floor. • Promote and increase awareness and adoption of industry 4.0 standards across Global IT Operations and processes. • Responsible for contributing to process execution across all operational processes (e.g., incident, problem, change, configuration, asset etc.) related to the service. Education & special trainings: • Bachelor's Degree/Diploma in Computer Information Systems, or equivalent preferred. • Qualification/Certification in Industry 4 and IT Technologies e.g. Microsoft or equivalent an advantage • ITIL Foundations certification preferred. • English language proficiency preferred. Qualifications & experience: • At least 2 years of experience in the field or in a related area required. • Strong communication and relationship skills. • Demonstrated ability to lead through influence. • Demonstrated ability to manage and execute competing priorities in a fast-paced environment • Strong critical thinking / problem solving skills • Experience with IT systems in a manufacturing and R&D environment is preferred. Physical & mental requirements: · Works independently without supervision. · Strong team player. · Works effectively with cross-departmental teams. · Excellent oral and written communication skills. · Ability to self-direct work efforts, meet deadlines, and produce consistent high-quality work. · Ability to physically move standard IT equipment (computers, monitors, printers, etc) required. Section below to be completed by HR FLSA status: [FLSAStatus] Grade: [Grade] EEO category: [EEOCategory] #LI-BB1

Team: Information Services Job title: IT Manufacturing Technician Function: Infrastructure Percent of travel: 10% Location: (City, State and /or Country) Redmond, WA People manager: No Reports to: Sr. Manager - North America IT MFG Support Position summary: The IT Manufacturing Technician will provide onsite support and escalation for enterprise solutions across the region in the Manufacturing and R&D area in alignment with IT Business Partners, and support business strategy and objectives in collaboration with Global IT. The person will be accountable for providing a robust support structure for manufacturing and R&D systems in the region and collaborate with others to ensure systems are running a standard OS, have a defined business and IT owner, and new manufacturing systems are integrated in alignment with Industry 4 standards. The role requires excellence in customer service skills and the capability to build strong collaborative relationships ensuring that the day to day needs of the business are met in a timely manner. The role is required to provide guidance and escalation to various business teams including Advance Operations, Engineering and R&D, with specific focus on hardware & software support. Essential duties & responsibilities: (detailed description) • Actively participate in securing and containing the manufacturing environment. • Provide Level 2 support related to Manufacturing and R&D issues, for desktop, operating systems, antivirus and application software, development changes as required and ensure technical issues are resolved and solutions are properly documented. • Develop knowledge base articles on common issues and day to day support, with a focus on shift left activities where possible. • Have a good understanding of Machine level integration as it applies to Shop Floor systems integration with the business layer. Provide guidance to business and IT teams and contribute to development of standards to be adopted by business and IT. • Work on approved Global IT Projects, ensuring integration of all new manufacturing systems are in line with Global IT and Industry 4 standards. • Recommend business processes and implement system changes that improve efficiency, cost savings and business outcomes. • Support the adoption of enterprise systems across Stryker, minimizing reliance on point or plant specific solutions. • Contribute to discussions on manufacturing business projects related to IT hardware, connectivity & software • Support the delivery teams with adherence to Stryker patching, anti-virus, firewall and security standards on shop floor. • Promote and increase awareness and adoption of industry 4.0 standards across Global IT Operations and processes. • Responsible for contributing to process execution across all operational processes (e.g., incident, problem, change, configuration, asset etc.) related to the service. Education & special trainings: • Bachelor's Degree/Diploma in Computer Information Systems, or equivalent preferred. • Qualification/Certification in Industry 4 and IT Technologies e.g. Microsoft or equivalent an advantage • ITIL Foundations certification preferred. • English language proficiency preferred. Qualifications & experience: • At least 2 years of experience in the field or in a related area required. • Strong communication and relationship skills. • Demonstrated ability to lead through influence. • Demonstrated ability to manage and execute competing priorities in a fast-paced environment • Strong critical thinking / problem solving skills • Experience with IT systems in a manufacturing and R&D environment is preferred. Physical & mental requirements: · Works independently without supervision. · Strong team player. · Works effectively with cross-departmental teams. · Excellent oral and written communication skills. · Ability to self-direct work efforts, meet deadlines, and produce consistent high-quality work. · Ability to physically move standard IT equipment (computers, monitors, printers, etc) required. Section below to be completed by HR FLSA status: [FLSAStatus] Grade: [Grade] EEO category: [EEOCategory] #LI-BB1

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training

We are currently seeking to fill the position of IT Field Technician located at the SeaTac International Airport, WA. The ideal candidate will have great customer service skills, the ability to communicate effectively, have good attention to detail, be enthusiastic about technology, and have strong documentation skills. This position requires 1+ year(s) of previous IT experience. Note:This is a floater role with no set schedule.Must be available for nights and weekends. Duties include: Provide Exceptional Customer Service Proactively pursue break/fix tickets Working IT services tickets as needed Break/Fix for Desktops & Laptops Assist with Mobile Devices Break/Fix Ticket, Baggage Printers Installing new computers, displays, and IT equipment as needed Minimum Qualifications (Knowledge, Skills, and Abilities): Knowledge of how to build and troubleshoot desktop and laptop hardware Knowledge of installing Windows and software. Knowledge of troubleshooting printers and other peripherals. Excellent communication skills and customer service orientation. Strong work ethic. Ability to handle multitasking. Ability to communicate and interact with all staff and customers. Ability to speak and write English fluently. QUALIFICATIONS, EDUCATION, AND EXPERIENCE: 2-year previous experience preferred Any Microsoft MCP or higher, CompTia A+, CompTia Net+ General Expectations: Maintain established dress code Maintain a professional attitude at all times Follow all company policies and procedures Maintain and submit accurate time cards and work sheets Help maintain a clean and safe work area Accurately complete necessary paperwork Communicate with customers courteously and helpfully Work with all staff as required Self-starter Benefits include: Dental insurance Health insurance Vision insurance Paid Time Off 401(k) Cell phone stipend please do not call the Company as we will reach out to you for inquiries Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance

Type: Exempt Work Schedule: Full-time Compensation: $85,450.00 - $89,516.45/annually (Tessera's compensation strategy is to position new employees between the minimum and midpoint of this range, depending on qualifications and experience.) Benefits: Tessera is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time employees. Full-Time benefits of an IT Support and Technician at Tessera include: Medical, Dental, Vision, 401(k) retirement plan, Life & Short-Term Disability Insurance Flexible Spending Accounts for both medical and dependent care 11 paid federal holidays, accrual of 12 paid days of vacation at the start of employment, paid sick leave Potential shared earning bonus Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents Professional development, certifications, and training opportunities Verizon wireless discount Employee Assistance Program (EAP), and an engaging wellness program Public Service Loan Forgiveness eligibility for full-time employees Tessera is dedicated to “Creating Opportunities for People with Disabilities” by hiring and supporting individuals with disabilities as well as veterans with disabilities. We take pride in our purpose-driven culture, our core values - Inclusion, Partnerships, Integrity - and our commitment to providing a safe and respectful work environment to our employees. Tessera is seeking a professional and customer-focused IT and Maximo Support Specialist to provide day-to-day technical support to site users across IT hardware, networking, and core business systems, including Maximo, EZMAX, and Workday. A significant focus of this role involves supporting Field Technicians by ensuring high availability and optimal performance of EZMAX on iPad devices-helping keep field operations efficient, connected, and productive. Typical duties include but are not limited to: Works with central IT team to ensure site network, applications, and devices are available, reliable, and secure for all site users - enabling high productivity. IT Devices include but not limited to computers, iPADs, iPhones, printers, scanners. Works closely with the Tessera IT team to assist with property accountability of issued and deployed IT assets. Supports IBM Maximo mobility (EZMaxMobile) for all users including device support and configuration, training, and ownership of reported issues. Responsible for resolving issues directly, or through coordination with the Maximo Programmer/Analyst team. Understands core IBM Maximo applications and can provide support to mobile and desktop users. Identifies Tier 2 issues and opportunities and escalates to the Maximo Programmer/Analyst team. Owns status of reported issues until resolved. Understands IBM Maximo based reports and MS Power BI development. Works with CFT RVP and functional leaders to identify required changes. Can build and maintain basic MS Power BI reports and dashboards. Responsibilities include development and presentation of training curriculum tailored to specific software modules, product functions and user needs. Leverage innovation, data management and a comprehensive understanding of the Tessera Business Systems software package to obtain maximum value, produce business processes that drive growth and operational efficiencies, and improve and enhance the user experience. Qualifications: Bachelor's degree in Computer Science or similar filed required; Three years of increasingly responsible experience with the use and development of Computerized Maintenance Management System (CMMS) / Enterprise Resource Planning (ERP) Software Minimum 3 years' experience in Informational Technology. CompTIA A+ Certification required. IT/Network Cerifcation preferred. An equivalent combination of education and experience can be considered. Working knowledge of desktop and laptop computers, mobile devices, operating systems, software and applications, email, phone and security systems, printing and network connectivity in a Microsoft Windows environment. Physical Requirements: Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance. The physical demands of this position may be reasonably accommodated for individuals with disabilities to perform the essential functions on a case-by-case basis. Must be able to lift and/or move up to 20 pounds. May be required to reach, kneel, walk, stand, and use repetitive motion for several hours at a time based on position duties. Work may require repetitive motion, reaching, lifting, kneeling, and walking. Standing or sitting for several hours at a time, climbing in and out of a vehicle, and up and down stairs may also be required. Must have the perseverance to work effectively under pressure for extended periods of time. Requirements: A valid state driver's license is required with the ability to obtain and maintain coverage by Tessera's insurance. Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act. Please visit this website for more information: **************************** Must be able to obtain and maintain applicable security clearances and installation access. A background check and E-Verify will be conducted for this position. *** Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act. Please visit this website for more information: **************************** Per our government contract, 2.7.2.6, “No employee or representative of the Contractor will be admitted to the site of work unless satisfactory proof of U.S. citizenship is furnished.” To Apply: Visit our website at *************** to complete an application. Current Employees: need to log into their Workday to apply through the Jobs Hub . Please reach out to your Recruiter if you need assistance. Tessera is a national non-profit, government contractor that is dedicated to “Creating Opportunities for People with Disabilities” through hiring and supporting individuals with disabilities and veterans with disabilities. We take pride in our mission-focused culture, our Core Values, Diversity, Partnership, Commitment, Integrity, and Quality, and our dedication to providing a safe and respectful work environment to our employees. Individuals with disabilities are encouraged to apply. Tessera is here to help you with the recruitment process. If you require an accommodation or support, please contact us at ************** ext. 349, or email **********************. Tessera is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled - Tessera participates in E-Verify

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

Launch is dedicated to ensuring a brilliant start for all children. Through our preschool, after school and summer programs, we provide equitable access to the highest-quality learning and care in a safe, enriching environment that prepares children for success in school and life. Our programs serve a diverse group of over 1300 children ages 3-12 and are located on-site in 10 Seattle public school locations, 3 community centers and one Impact Public Schools location. Drawing on more than 48 years of experience, we serve as a proven model of effective programming and a passionate advocate for children, families and communities. Launch strives to live an anti-racist, inclusive existence, and welcomes diverse voices, experiences, and perspectives. The IT Support Specialist is intended to provide immediate assistance, in a coordinated approach, towards user support (end-users) and to the Director of IT for the purpose of Launch IT system needs. The goal of this position is to provide specialized support and assistance for our internal users; support current and new technologies, systems and devices as well as assist the Director of IT in a variety of on-going projects as needed. The ability to analyze and problem solve key IT issues in a timely manner with minimum supervision is essential to being a successful support specialist at Launch. The ideal candidate will provide efficient IT support, both remote and on-site, to our diverse client base, with a specific focus on supporting and maintaining Microsoft Windows 10, 11, and Android operating systems. You will also need to know and use Cloud-based systems such as Microsoft 365 and be adaptive to other IT systems within Launch. Essential Job Functions IT hardware & software mgmt. support Assist in maintaining Launch's various software systems including: 8x8, Procare, Dashlane, Adobe Sign, Jira & QB Assist w/ inventory and collective site data Hardware-Desktop setup/support; Windows PC's / Android Devices Work with staff to assess, document; then fix or update current tech hardware, software, etc. Create new users in Active Directory & Microsoft 365 Work in Microsoft 365 Admin center IT infrastructure development and process management support (incl. App. & Data Mgmt. support) Organize and update spreadsheets for IT data materials (from old to current, updating each, etc.), incl. account correlation with accounting, expenses, etc., in conjunction with Fin and IT Mgrs. Help update and maintain Launch's various systems (Procare, QB, 8x8, etc.) Support IT Policy & Procedure and SOP development - which guides the framework for all Launch IT processes, trainings and resources Convert, modify and/modify existing forms, templates, or other materials (i.e., to fillable PDFs, etc.) End-User Implementation & Training Support Help with IT onboarding, offboarding, records, etc. w/ 8x8 phone units, software & hardware Utilize an IT ticketing system to intake and manage end-user issues Support coord. of new device intake, prep, deployment (incl. adding to inventory, IT Equip. Form mgmt., etc.) and review of policies/SOPs directly with staff General ‘tech help' for incoming 1st +2nd tier tickets IT Onboarding for new Launch staff Other duties as assigned: which may include data entry and particular IT documentation as directed, project support, and other needs Qualifications Minimum Education, Experience & Training Equivalen t Some advanced education/credits in Information Technology Certification in Information Technology will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional) Good, practical knowledge of IT systems, networking, IP configurations, etc. Good grasp of IT Networking Fundamentals, including IPv4, Core network sharing protocols, security basics, and good troubleshooting skills. Good fundamental knowledge of Office 365 applications including Teams and SharePoint Base Knowledge of Microsoft Active Directory (adding users/editing/groups/etc.) Able to work flexible hours and have reliable transportation a must Knowledge of WordPress and website support a plus Knowledge, Skills & Abilities Strong analytical and problem-solving abilities while multi-tasking; ability to exercise sound judgment. Exceptional organizational and time management skills Self-sufficient with the ability to adapt to a changing environment with a sense of urgency. A detail-oriented team player with strong communication skills for interfacing with vendors, colleagues, and management. Ability to effectively prioritize and handle multiple tasks. Excellent verbal and written communication skills Excellent customer service and organizational skills Open to learning about new software and systems Conditions of Employment Ability to obtain and maintain requirements established by the Washington Department of Early Learning such as a completed portable background check Must attend any required training The statements contained in this job description reflect general details as necessary to describe the principal functions of the job. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas as deemed fit for the organization.

Job DescriptionSummary Our client is a leading IT Solutions Company in the Renton & Kent, WA areas (Southeast of Seattle). They are in need of a temporary Helpdesk Support Level I technician. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor specific hardware and software. Duties & Responsibilities Front line defense with customers calling in with technical issues Ability to properly hand calls off to more experienced technicians when needed Following tickets through the process until closure. Password resets IP Phone setup PC setup (i.e. software install, adding domains, etc) IT equipment installation Printer install (Canon/HP) Assisting onsite technical lead with various IT-related projects. New User On-boarding Qualifications & Requirements 2+years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk; IT user support Preferably has some certifications, such as A+, Security+, Network+, or another equivalent certification. Experience working in an environment using ticketing software, such as Autotask, Connectwise, or another ticketing system. Work-related experience with an RMM (Remote Monitoring & Management Solution), such as Ninja, Kaseya, Datto, Continuum, Connectwise, etc. General understanding of software installation General understanding of printer installation Excellent customer service skills (courteous, tactful, and professional demeanor). Excellent written and verbal communication skills, with experience presenting to groups. Reliable work ethic. Employment Type: Full time Location: Renton, WA