Crisis Support Technician - On Call
Information technology/support technician job in Aurora, IL
Do you want to make a difference in the lives of others? Your skills, experience, and passion are needed on our team. We are looking for a new on-call team members to join us, at our Crisis Recovery Center, to work as Crisis Services Technicians. This is an exciting opportunity to part of the expanding crisis services at the DuPage County Health Department!
Located in our new Crisis Recovery Center on the DuPage County Campus in Wheaton, Crisis Services provides 24/7 crisis mental health services to county residents experiencing psychiatric crises or needing support for mental illness symptoms. Our team delivers top-notch care with rapid response times. Click to learn more about the Crisis Recovery Center.
In this on-call position, you will be required to work at least three (3) shifts per month, having evening and weekend availability, working no more than 1000 hours per year. We offer a $2.00 per hour shift differential for our second shift and $2.50 for our overnight shift.
Responsibilities
Supports maintenance of a safe, therapeutic environment for clients seeking services through Crisis Recovery Center programs on the Substance Use Stabilization Unit, Adult Mental Health Unit, and Youth Mental Health Unit, as well as in Crisis Residential.
Facilitates client safety and quality care in Crisis Residential and Crisis Recovery Center Programs, through completion of client rounding and belongings checks
Assists with client medication observation in Crisis programming as needed
Performs tasks related to maintaining environmental standards in crisis programming
Assist in de-escalation of clients experiencing a mental health crisis through engagement with client and coordination with team members providing clinical intervention.
Completion of required documentation within established timeframes, through use of an Electronic Client Record
Participates in team meetings to assess clients' progress.
Participates in emergency response activities as assigned.
Requirements
A qualified candidate must possess a valid State of Illinois Driver's license and have a good driving record. New employees are required to attend paid on-site, HR New Hire Orientation at our Central Public Health Center in Wheaton, during our day shift generally, from 8:00 am to 4:30 pm, for one week. Must have flexibility to work on the day shift for two weeks of additional training on site at the CRC.
Must be 21 years of age. Experience preferred, but not required
Salary
$17.00 Hourly
Job Type
On-Call
Service Unit
Behavioral Health Services
Department
Emergency Services
Residential Support Professional - Addictions Recovery - Weekends
Information technology/support technician job in Waukesha, WI
Lutheran Social Services of WI and Upper MI is currently recruiting for Adult Residential Support Professionals for a new addictions recovery program in Oconomowoc, WI. LSS Recovery Center Oconomowoc provides up to 30 beds for adult women in need of Medically Monitored Treatment and Transitional Residential Treatment. Services are gender specific and trauma informed. The facility does allow for infants up to age 3 months to reside with their mothers who are receiving SUD treatment services.
As as Support Professional, your role is to help these ladies stay clean and sober, adhere to the requirements of the program, pass medication, provide meals, complete household chores, etc. This is a part-time, weekend only position, 10 hr days and a one hour staff meeting during the week. The role offers pay at $17.75/hr.
Essential Duties and responsibilities:
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
Supports, interacts with, and monitors residents within established policies and procedures, providing positive role modeling
Records observations relating to actions and behavior of residents and maintains records and reports as required
Performs general housekeeping and cleaning duties as needed. “laundry equipment” - it's regular household washers and dryers….May organize and distribute clothing, bedding and other supplies
Provides medication monitoring or medication administration as outlined in specific program policies
Provides information concerning status of clients to external partners within established guidelines. Is mindful of confidentiality requirements specific to the program
Identifies emergencies or crisis situations and responds appropriately
Maintains awareness of clinical treatment plan and supports residents in achieving goals
Ability to work independently and problem solve efficiently
Attends staff meetings and participates in training activities as required
Maintains confidential client information and records
May assist with meal preparation and other life skills for residents
May assist with grocery shopping for the facility
May transport residents to meetings, services, appointments and other activities
May be responsible for collecting urine specimens for urinalysis and administering breathalyzer tests
May provide educational group activities for clients within program specified parameters.
May administer basic first aid as needed
Other duties as required
ADDITIONAL AGENCY REQUIREMENTS (Required of all employees):
Must comply with agency and departmental policies and regulations
Must relate to individuals and families of varied ethnic and cultural backgrounds, ages, and economic circumstances with respect and dignity.
Must support the Mission, Vision and Values of the Agency.
EDUCATION AND/OR EXPERIENCE:
A High School Diploma or GED Equivalency is required for the position. Related experience or credits toward a bachelor's degree from an accredited college in social work, human services, psychology or similar major may be required based on contract requirements. Previous work experience providing similar services is preferred.
Possess standard reading, writing, math skills, problem solving capability, and the ability to accept/follow through with direction and both recognize and adhere to professional boundaries. The ability to provide services and function as a team member with patience, self-control and flexibility is essential.
CERTIFICATES, LICENSES, REGISTRATIONS:
Must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements.
Completed training regarding DHS 83 (Fire Safety/First Aid and Procedures to Alleviate Choke, Standard Precautions, and Medication Administration) is preferred but may be obtained after hire (required after hire).
TRAVEL: Ability to travel on day trips in the community as required up to 25-50%, depending on specific role.
LSS is an Equal Opportunity Employer.
Information Technology System Administrator
Information technology/support technician job in Oak Brook, IL
Title: IT System Admin
Industry: Construction
Salary: 30-38hrW2
Duration: 12 + month contract
Skills: Sys admin exp, onprem and cloud based support exp, Microsoft exp
Like to have skills: Microsoft cloud/on-prem, Azure, Intune, VMware, Veeam, Jira, Autodesk, Salesforce, Meraki, SQL
Overview: Collaborate with internal teams across construction operations, finance, and project management. Assist with cloud migrations, upgrades, and modernization projects. Document infrastructure details, processes, and policies.
Technical Support Specialist
Information technology/support technician job in Evanston, IL
Department: IT Technology Support Svcs Salary/Grade: NEX/15 Target hiring range for this position will be between $52,970-63,800 per year. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.
Job Summary:
Provides endpoint technology support for Northwestern University customers. Responsible for workstation setup, end-user support, device management, and decommissioning. This includes working with university stakeholders to design, purchase, configure, and distribute assets to meet business objectives; tagging, managing, and decommissioning assets over their lifecycles; and provide quality workstation support to end users as requests/issues/problems are reported. Diagnoses and resolves technical issues, questions, and inquiries utilizing hardware and software testing tools and techniques. Working closely with peers and users to deliver optimum service and maintain a high level of customer satisfaction.
Responsible for maintaining security standards, including, antivirus software provisioning, software patching, and encryption configuration. Also, responsible for imaging, backup, and restoration services for managed devices. Implements policies, procedures, and standards and ensures their conformance.
Specific Responsibilities:
Strategic Planning
* Assists in the creation of workplace endpoint technology initiatives.
* Administration
* Recommends modification of practices and procedures to increase effectiveness or efficiency.
* Partners with users on projects utilizing IT units systems to meet specific user goals.
* Authors Scopes of Work for small projects.
* Creates and maintains user documentation.
Development
* Installs, repairs and adjusts workplace endpoint technology using standard tools and test equipment while following established procedures.
* Provide installation, configuration and troubleshooting assistance for core desktop operating systems including Microsoft Windows 7/8/10, Macintosh OS X as well as Microsoft Exchange, Microsoft Office suite and other desktop productivity application.
* Performs such tasks as replacing components, use of diagnostic tools to investigate, diagnose, resolve and recover end user device issues.
* Performs routine preventive maintenance tasks in accordance with established practices.
* Maintain hardware and software inventories and documentation, assist in the creation of hardware replacement lifecycle plan for departments.
Performance
* Diagnoses and resolves complex problems, questions and inquiries encountered by clients according to established practices.
* Handle tickets escalated from the Service Desk and tickets that arrive directly from supported departments. Consultations may take place via e-mail, remote session, telephone, or in person (desk side or walk- up). Visit departments on campus to coordinate work and resolve tickets, including frequent trips across the NU campus.
Miscellaneous
Performs other duties as assigned.
Minimum Qualifications: (Education, experience, and any other certifications or clearances)
* Successful completion of a full 2-year course of study in an accredited college or university leading to an associate's or higher degree; OR appropriate combination of education and experience.
* 2 years IT, CS user support or other relevant experience required.
* Adobe Creative Cloud Suite
* OneDrive and SharePoint
* Information security
* LDAP
* Mac OS X Operating System
* Microsoft Exchange
* Microsoft Teams
* Microsoft Office (Word, Excel, Powerpoint, Access, Outlook)
* Microsoft SharePoint
* Windows Operating System
* Kace, Bomgar, JAMF Pro, Crowdstrike Falcon
* critical thinking
* judgment
* problem solving
* read & interpret technical drawings
* Troubleshooting
* organizational skills
* planning
Minimum Competencies: (Skills, knowledge, and abilities.)
* Excellent oral and written communication skills, organizational skills, management of own time, and respect for the time of others.
* Demonstrate a take ownership attitude
* Ability to establish and maintain respectful and effective relationships with management, co-workers and customers.
* Ability to act on own initiative to further organizational and University goals.
* Demonstrated experience documenting IT related procedures & processes to improve overall team knowledge.
* Demonstrated familiarity with desktop computing and support environments and Internet utility software.
* Demonstrated familiarity with ITIL framework and concepts.
Preferred Qualifications: (Education and experience)
* Bachelor's degree in Computer Science
* Certification in IT Service Management using ITIL framework.
* Experience in desktop support for multiple clients.
* Experience with Microsoft Configuration Manager, Intune, JAMF Pro, Crowdstrike Falcon, BitLocker, Bomgar Remote Desktop Support, Linux
Preferred Competencies: (Skills, knowledge, and abilities)
* Strong reasoning and problem-solving skills
* Exceptional customer service values and skills, including ability to successfully resolve conflict constructively and to maintain positive relationship with customers
* Ability to work collaboratively in a team environment
* Ability to work under pressure and consistently meet deadlines
Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at *************************************************** to learn more.
Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at ************************************************************* to learn more.
Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at *************************************************** to learn more.
Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.
IT Support Specialist (Entry Level)
Information technology/support technician job in Itasca, IL
Endpoint Engineering * Create, maintain, and deploy standard operating system images for desktops and laptops. * Assist with patch management, software packaging, and endpoint configuration. * Monitor endpoint health and encryption compliance (e.g., BitLocker).
* Support device lifecycle management including provisioning, upgrades, and decommissioning.
Helpdesk Support
* Provide Tier 1 technical support for hardware, software, and network-related issues.
* Troubleshoot and resolve incidents involving Microsoft 365, Outlook, Teams, VPN, and printing services.
* Manage Active Directory accounts, including password resets and group memberships.
* Respond to user requests via ticketing system, phone, and email.
* Assist with onboarding and offboarding processes, including account setup and equipment provisioning.
Cybersecurity Monitoring
* Monitor alerts from cybersecurity platforms (e.g., antivirus, endpoint protection, SIEM).
* Assist in investigating suspicious activities such as failed login attempts, phishing emails, and malware detections.
* Escalate potential threats to senior IT staff.
* Support basic compliance and security hygiene initiatives.
Networking Support
* Assist with troubleshooting network connectivity issues.
* Perform basic switch port checks and cable management.
* Document network configurations and changes.
Documentation & Collaboration
* Maintain accurate records of support activities, system configurations, and procedures.
* Collaborate with IT team members on projects and departmental initiatives.
Qualifications
* Associate or bachelor's degree in information technology, computer science, or a related field.
* Strong interest in endpoint management, cybersecurity, and IT support.
* Basic understanding of Windows OS, Microsoft 365, and networking fundamentals.
* Excellent communication, troubleshooting, and organizational skills.
* Ability to work independently and collaboratively within a team.
* Eagerness to learn and grow in a dynamic IT environment.
Preferred Skills (Not Required)
* Familiarity with endpoint management tools (e.g., Microsoft Intune, SCCM).
* Exposure to cybersecurity platforms and monitoring tools.
* Experience with ticketing systems (e.g., ServiceNow, Jira).
* Basic scripting knowledge (e.g., PowerShell, Bash).
EEO-M/F/D/V
At Knowles, we strive to deliver a Total Rewards package that will attract, engage, and retain top talent. The salary range for this position is $50,000yr - $60,000yr. This is a good faith estimate on the applicable range and serves as a general guideline. We recognize that candidates will come to us with different sets of skills and experiences. Therefore, the offer will be determined more or less than the anticipated range after considering various factors, including but not limited to the scope and responsibilities of the position, the candidate's experience, education, skills and abilities as well as internal equity and alignment with market data. Certain roles may be eligible for other compensation and benefits programs.
Benefits and other Compensation Programs
At Knowles, we strive to deliver a market competitive compensation and benefits programs that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The specific programs and options available to any given employees may vary depending on eligibility factors such as geographic location, date of hire, candidate experience and qualifications as well as market and business considerations.
We also provide eligible employees with an opportunity to enroll in a variety of benefit programs, generally including medical, dental and vision insurance, a 401(k) plan with a company match, short-term and long-term disability coverage, life insurance and wellbeing benefits, among others. Below is a summary of common benefits that Knowles provides to employees (eligibility requirements apply):
* Medical, dental and vision
* Health Savings Account (HSA) / Flexible Spending Accounts (FSA)
* 401K plan with a company match - 100% match on the first 5% you contribute
* Short- and Long-term disability coverage
* Life Insurance and AD&D - 100% paid by employer
* Employee Assistance Program (EAP)
Auto-ApplyTechnical Support Specialist
Information technology/support technician job in North Chicago, IL
For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at Great Lakes, IL.
This position is contingent upon award.
How Role will make an impact:
Technical Proficiency:
* Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure)
* Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup)
* Electronic device functionality (computers, network components, peripherals)
* Operating System command line execution (e.g., ipconfig, netstat)
* Cloud computing service and deployment models (SaaS, IaaS, PaaS)
* Network protocols (TCP/IP, DHCP, DNS)
Security Awareness:
* Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control)
* Data security standards (PII, PCI, PHI)
* Information classification, compromise procedures, and incident management processes
Support and Service Delivery:
* Risk management processes (assessment and mitigation)
* Incident data analysis and trend identification Service desk best practices
* Customer service and communication skills
* Technical training development and delivery Incident tracking and solution database management
* Trouble ticketing system utilization (incident, problem, event documentation)
* Standard Operating Procedure (SOP) development and maintenance
Requirements
What you'll need to have to join our award-winning team:
* Clearance: Must possess and maintain an active Secret Clearance
* Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support.
* IAT II Certification
IT Assurance Senior, Technology Risk Assurance
Information technology/support technician job in Chicago, IL
The Assurance Senior, Technology Risk Assurance is responsible for assisting in the planning of the IT audit engagement and executing the IT risk assessment and control evaluation to determine impact of controls on financial audit procedures. In this role, the Assurance Senior, Technology Risk Assurance will be charged with designing and executing procedures to understand and test the client IT environment and related IT general controls (ITGCs) including, but not limited to, IT system logical access, change management, and IT operational controls, as well as testing business process controls, key reports, and information produced by entity (IPE) for various client industry environments. Additionally, the Assurance Senior, Technology Risk Assurance will be responsible for providing training, mentoring and technical guidance to IS Assurance Associates.
Job Duties:
Risk and Controls Focus
Applies knowledge and understanding of IT risks and controls by:
Understanding and documenting client environments and the impact that IT has on related audit risks
Identifying controls that help mitigate the risks associated with IT in relation to the client environment
Obtaining and documenting an understanding of the client control environment, designing test procedures, conducting, and documenting tests of controls
Documenting results of procedures, as well as deficiencies, and assessing the impact of these procedures on the overall financial reporting control environment
Reading and reviewing client information and control documentation, ensuring accuracy and completeness of information, and ensuring that all supporting information is documented in the workpapers, and appropriate testing is performed
Identifying complex issues and bringing them to the attention of the team and management where necessary for resolution
Communicating to the client areas to improve processes, strengthen controls, mitigate risks, and/or increase efficiency
Developing and maintaining relationships with client personnel and management
Professional Competence
Applies knowledge and understanding of professional standards; application of the principles contained in professional standards; and the ability to document and communicate an understanding and application of professional standards on an engagement by:
Applying knowledge of auditing theory, a sense of professional skepticism, and the use of BDO audit manuals
Applying auditing standards and methodology to various client situations
Identifying complex issues, including deviations, and working through complex situations collaboratively with the team and client, seeking the counsel of BDO technical experts as needed
Applying knowledge to identify instances where testing may be reduced or expanded and providing counsel to the members of the audit team
Preparing and communicating results of procedures to the client
Other
Applies knowledge and understanding of governing principles; and documenting and communicating an understanding and application of these principles by:
Planning and executing IT audits, including obtaining an understanding of the IT environment, risk and controls, and designing and executing procedures to evaluate them
Building a knowledge base by reading and understanding methodology, relevant standards, and regulations
Reading and reviewing clients' information and documentation, ensuring accuracy and completeness, and ensuring that all supporting information is documented in the workpapers and through appropriate testing
Applying BDO methodology, industry standards and guidance, and new pronouncements to client situations
Supervisory Responsibilities:
Establishes deadlines and executes procedures and oversight to meet set deadlines
Sets the tone for teamwork by supporting others in their work and delivering on commitments made to team members and clients
Reviews work performed by associate staff, provides feedback, and detail-reviews all procedures performed
Teaches/coaches associate team members to provide on-the-job learning
Tracks status, schedule, and budget for reporting to the team and the client
Qualifications, Knowledge, Skills and Abilities:
Education:
Bachelor's degree in Accounting, Computer Science, or Information Systems, required
Master's degree in Information Systems or other relevant advanced degree, preferred
Experience:
More than two (2) years of IT audit and/or related risk and controls experience, required
More than one (1) years of supervisory experience, required
Public accounting experience, highly desired
Proficient with PCAOB and AICPA audit standards, required
Performing audit test of design, implementation and operating effectiveness procedures for public companies preferred
Experience with performing review of and testing around third-party attestation (SOC) reports, preferred
License/Certifications:
CPA, CISA, CISM, CRISC, CGEIT, CISSP and/or CFE certification, strongly preferred
Software:
Proficient in the use of Microsoft Office Suite, required
Exposure to various industry ERP applications, highly preferred
Language:
N/A
Other Knowledge, Skills & Abilities:
Excellent verbal and written communication skills
Strong analytical and basic research skills
Solid organizational skills especially ability to meet project deadlines with a focus on details
Ability to successfully multi-task while working independently or within a group environment
Proven ability to work in a deadline-driven environment and handle multiple projects simultaneously
Ability to build and maintain strong relationships with client personnel
Ability to encourage team environment on engagements and contribute to the professional development of assigned personnel
Ability to act as primary contact on assigned engagements
Successfully interact with professionals at all levels
Advanced knowledge of internal controls
Ability to travel up to 30%
Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.
California Range: $85,000 - $125,000
Illinois Range: $78,000 - $87,000
NYC/Long Island/Westchester Range: $80,000 - $115,000
Auto-Applydesktop support
Information technology/support technician job in Bannockburn, IL
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: Desktop Support Representative Onsite Support
Job ID # Fast Path [18976]
Duration: 1+ Years (Possible Extension)
Location: Bannockburn,IL-60015 Onsite)
• Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors.
• This candidate would need to be a leader type and a well-diversified Deskside Tech.
• Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients.
• Outlook PST files.
• Break/Fix troubleshooting experience in larger corporate environments.
• Must be experienced in DESKSIDE support, Remote / CTS Support, SCCM, Windows, Incident, IMAC, VDI, SW/Break/fix, IMAC, Ability to solve tickets remotely, work with SCCD.
• This candidate would need to be a leader type and a well-diversified Deskside Tech. Someone who can document procedures well (organized).
Additional Information
For more information, Please contact
Shubham
************
On-Call IT Technician - PC, Mac & Desktop - Chicago-Naperville-Elgin
Information technology/support technician job in Chicago, IL
💼 Job Type: 1099 Independent Contractor (On-Call) 💰 Pay: $35 per hour (on-site) 🗓 Schedule: Flexible / On-Demand - You accept jobs based on your availability
⚠️ Important Note - Read Before Applying
This is not a full-time job and does not guarantee hours.
You will join our on-call technician network as a 1099 independent contractor.
We assign jobs to you based on your stated availability and proximity to the job site, using our internal dispatch platform and CRM.
You control your schedule and decide which assignments to take. This is a great opportunity for techs looking to earn supplemental income or work flexibly on their own terms.
About the Role
Geeks on Site is seeking skilled and dependable on-call IT Field Technicians to provide onsite troubleshooting, repair, and setup for residential and small business clients.
You'll handle a range of technical issues across Windows PCs, Macs, printers, and scanners, including both hardware and software diagnostics.
Key Responsibilities
Diagnose and resolve hardware and software issues on Windows and Mac devices
Troubleshoot OS problems: boot errors, blue/black screens, login failures
Perform clean-ups and system tune-ups for slow/unresponsive machines
Assist with wired and wireless internet connectivity issues
Replace hardware components: hard drives, fans, RAM, etc.
Reinstall or repair Windows/mac OS using bootable USB or recovery tools
Setup and troubleshoot commercial printers and scanners
Add remote support tools or desktop shortcuts as needed
Educate clients with basic how-to or post-service guidance
Document service details and escalate complex problems if necessary
Requirements
2+ years of IT support experience, ideally in the field
Comfortable with Windows 10/11, mac OS, and BIOS-level troubleshooting
Skilled in hardware replacement and component-level repair
Knowledge of networking basics (LAN/WiFi setup and troubleshooting)
Familiarity with commercial printers/scanners is a plus
Must own necessary tools (bootable USBs, screwdrivers, diagnostic gear, etc.)
Reliable vehicle and valid driver's license
Strong communication skills and a professional attitude
Ability to work independently and manage your own time
Benefits
What You Get
Competitive on-site pay: $35/hour
Fully flexible schedule - you only accept jobs when you're available
Be part of a nationally recognized tech service brand
Dispatching, client communication, and billing are handled for you
What to Expect After You Apply
Intro call with one of our recruiters
Electronic onboarding (contractor paperwork, policies, etc.)
Submit a mandatory background check
Provide your preferred availability through our technician portal
Get access to our CRM and start receiving on-call job opportunities in your area
Great For Techs Who...
✅ Want part-time, flexible work without fixed hours
✅ Enjoy working independently and solving a wide range of tech issues
✅ Are looking to supplement their income with on-demand tech work
Auto-ApplyIT Helpdesk Technician - Level 1
Information technology/support technician job in Sturtevant, WI
Horizon Retail Construction, an established national general contractor, has an immediate opening for an
IT HELPDESK TECHNICIAN - L1
at our Corporate Headquarters in Sturtevant, Wisconsin.
Summary of Responsibilities:
Responsible for maintaining help desk tickets
Set-up and deploy equipment to new office and field employees
Provides support and triage incoming phone, voicemail, tickets, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
Installing upgrades, repairs, movement and replacement of desktops, laptops, and peripherals
Identify hardware and software technical issues and malfunctions.
Provide training to end users as well as create and maintain training manuals
Perform physical inventory, minor hardware repair, equipment delivery, and testing
Assist with IT projects and business initiatives
Interview users to collect information about problems and lead user through diagnostic procedures to determine source of errors
Handle problem recognition, research, isolation, resolution, and follow-up for user problems, referring more complex problems to Systems Engineer
Basic server access to create/modify/terminate user accounts, phone management, etc.
Summary of Qualifications:
Bachelors or Associates Degree in Information Technology or a related field is OR Actively Pursuing Degree in Information Technology
Experience with Windows and Office products (Outlook, Excel, Word, PowerPoint)
Experience with Microsoft 365 products (SharePoint, Teams, Teams Voice, OneDrive)
Ability to work in a team environment to meet critical deadlines
Experience with Apple devices such as iPhones and iPads
Previous customer service experience
Summary of Preferred Skills:
Experience with Ticket and Asset Management software (e.g., Lansweeper)
Someone who has good written, oral, listening skills and customer service
Power Automate Experience
In addition to a casual atmosphere and a great company culture, Horizon offers a competitive benefit package including health, dental, vision, life, critical illness, and accident insurance, as well as a flex spending account and a 401(k) with company match.
IT Technician
Information technology/support technician job in McHenry, IL
This candidate will also work closely with our IT Team to maintain, develop, plan and deploy computer, network and server hardware and software for the facility as well as to the field. This will include managing the helpdesk support system, security access, remote location support and management of software/hardware purchases. Work in conjunction with software/hardware vendors during deployments/issues.
ESSENTIAL DUTIES AND ACCOUNTABILITIES:
● Network Administration (Maintain, Troubleshoot, Repair)
● Maintaining & repairing 50-200 computers & 50+ servers
● Troubleshooting of software/hardware issues
● Reload and repair PC as needed.
● Maintain On and Offsite backups.
● Server Administration knowledge
● Phone System knowledge
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
IT Intern in Brookfield, WI
Information technology/support technician job in Brookfield, WI
International is not just building trucks - it's forging the future of mobility. As a global industry pioneer, International is assembling a team of makers, problem solvers, and future world builders. Together, we are not just imagining a better world - We're shaping it, one innovative solution at a time.
As the commercial vehicle industry undertakes its most significant transformation in a century, International is on a mission to redefine transportation and is ushering in a new era of complete and sustainable transport solutions.
The IT Infrastructure Internship in Brookfield Wisconsin will provide you with valuable experience and an opportunity to gain exposure to IT operations within a real-world business environment. At International, we offer a 12-week internship designed to give hands-on learning and professional growth opportunities.
This internship is a 12-week, full-time program. Start dates for this program are fixed and available on the following dates only:
* May 11
* May 18
* June 1
Candidates must be able to start on one of the dates listed above and commit to the full 12-week duration. This will be an on-site position in Brookfield, WI
Responsibilities
Project
The Brookfield Datacenter is coming up at 50 years of age, and a lot of systems have come and gone, but sometimes remnants remain, such as network cabling, power cables, rack systems, etc. that are often left in place when a server or other system has been removed.
This is a hands-on project, and applicants should have comfort or willingness to use power tools and get a little sweaty and dusty.
Responsibilities include, but are not limited to:
* Assisting Building Engineer in cleaning out outdated hardware and infrastructure.
* Assisting System Engineers in installing new systems.
* Diving into system administration and network tasks.
Minimum Requirements
* Pursuing a Bachelor's or Master's degree
OR
* For Legal Jobs: Pursuing a Juris Doctor degree or Doctor of Law degree (J.D.)
Additional Requirements
* Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. does not anticipate providing employment related work sponsorship for this position (e.g., H-1B or F-1 status)
Desired Skills
* At least Sophomore standing for undergrad at the time of application
* Able to work at least 12 weeks (starting the end of May or early June through August)
* Previous applicable internships
* Self-starter
* High level of computer skills (Microsoft Applications and Internet)
Benefits and Compensation
We provide a competitive total rewards package which ensures job satisfaction both on and off the job.
The expected compensation hourly pay ranges for hires into our campus intern openings is $27 - $32/hour. The hourly pay rate is based on year in school and is non-negotiable.
You can learn more about our comprehensive benefits package at ********************************************
Company Overview
ABOUT TRATON
With its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP and one of the world's leading commercial vehicle manufacturers. The Group's product portfolio comprises trucks, buses, and light-duty commercial vehicles. "Transforming Transportation Together. For a sustainable world.": this intention underlines the Company's ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group's commercial growth.
ABOUT INTERNATIONAL
From a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International trucks and engines and IC Bus school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit **********************
* International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.
EEO Statement
We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email ********************* to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.
Auto-ApplyJunior Systems Administrator
Information technology/support technician job in Buffalo Grove, IL
Incentives: 401K: 100% Matching 6% Tuition Reimbursement: 100% of In-State Accredited Approved Program Health, Dental, and Vision: Extremely affordable and robust health benefits. ESPP (Employee Stock Purchase Plan): 15% discount on purchased stock at the lowest price of the quarter.
Job Summary:
We are seeking a technically skilled and motivated Junior System Administrator to support and maintain our IT infrastructure across physical, virtual, and cloud environments. This role is ideal for candidates with 1-3 years of experience in Windows system administration and end-user support. The successful candidate will assist in provisioning and deprovisioning systems, resolving technical issues, managing Active Directory, maintaining server and endpoint performance, and supporting key infrastructure tools such as SCCM, Intune, and VMware.
In this hands-on role, you will work on a variety of tasks including system patching, software deployments, backups, network troubleshooting, user account administration, and documentation. You'll also contribute to IT initiatives and help ensure compliance with internal security policies and regulatory frameworks like CMMC. A foundational understanding of networking, system security, and virtualization is essential, along with a customer-focused attitude and a proactive approach to system monitoring and maintenance.
This is an excellent opportunity for someone looking to deepen their IT expertise in a fast-paced, production-focused environment while supporting both on-prem and cloud-based systems.
Duties/Responsibilities:
* Provisioning new users and systems (email, accounts, equipment) as well as deprovisioning.
* Assist in providing computer/network support relating to software and hardware problems reported by users
* Performing routine audits of systems and software.
* Maintain inventory of hardware and software assets and licensing compliance.
* Install new software applications or hardware coordinating third parties when necessary
* Performing backups and testing recovery.
* Create end user training for common IT tasks.
* Applying operating system updates, patches, and configuration changes to servers.
* Installing and configuring new server hardware and software.
* Monitor systems and endpoints using monitoring tools and respond to alerts proactively.
* Maintain and troubleshoot printers, scanners, and other peripheral devices.
* Assist in deploying IT infrastructure upgrades or department initiatives.
* Administration and routine maintenance for critical core services such as MS SQL server, Domain Servers.
* Adding, removing, or updating user account information and group memberships, resetting passwords, etc.
* Answering technical queries by users.
* Responsibility for security of network and server systems.
* Responsibility for documenting the configuration of the network systems and servers.
* Perform maintenance and updates to VMWare server infrastructure.
* Troubleshooting any reported problems with servers/network.
* Ensuring that the network infrastructure is up and running.
* Administration of email servers - adding/removing mailboxes and mailbox management.
Required Skills/Abilities:
* Familiarity with endpoint management tools (e.g, SCCM, Intune, PDQ Deploy) and OS imaging.
* Foundational understanding of computer systems and networking concepts, including basic knowledge of the OSI model, TCP/IP, DHCP, DNS, routers, switches, and system security best practices.
* Understanding of file systems and basic storage configurations (e.g., RAID, NTFS, Share Permissions).
* Know how with troubleshooting and root cause analysis in a complex and distributed environment.
* Strong problem-solving and analytical skills.
* Willingness to learn and adapt in a fast-paced IT environment.
* Capable of working independently and as part of a team.
* High attention to detail and commitment to system uptime and security.
* Strong sense of customer service and professionalism.
* Good communication skills, both verbal and written.
* Ability to prioritize tasks and manage time effectively.
Education and Experience:
* 1-3+ years of Windows system administration supporting a production environment.
* 1-2 years of IT helpdesk or desktop support experience with end-user troubleshooting (Tier 1/Tier2).
* Experienced with Windows Server 2012 and newer as well administration tasks, such as installation, configuration, management, lock down, security, patching and updating.
* Experience with Active Directory (Domain trust, site and services, group policy), IIS, DNS and other Microsoft solutions.
* Experience with ticketing systems (e.g, FreshService, ManageEngine, ServiceNow).
* Experience with Microsoft 365 Licensing and seat issuing.
* 1-3 years of virtualization experience - VMWare preferred.
* Experience with Azure or AWS infrastructure and cloud services.
* CMMC experience a plus.
Physical Requirements:
While performing the duties of this job, the employee is regularly required to stand, walk, use hands and fingers, feel/reach with hands/arms, talk and hear.
The employee frequently is required to sit and walk. The employee is occasionally required to bend and stop, push and pull, reach above shoulder level, kneel, squat, or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job to include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
While performing the duties of this job, the employee is exposed to moving mechanical parts and fumes or airborne particles. The noise level in the work environment is usually moderate.
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
Information technology/support technician job in Chicago, IL
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
IT Technician - Full Time
Information technology/support technician job in Chicago, IL
Why Bally's: Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.
With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally's also has rights to developable land in Las Vegas post the closure of the Tropicana.
Upon completion of the announced merger with The Queen Casino & Entertainment Inc. ("Queen"), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally's jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally's portfolio. Bally's will also become the successor of Queen's significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).
The Role:
As an IT Technician, install and maintain computer systems and networks. You will also instruct users of the systems to ensure appropriate, efficient, and safe usage of the IT infrastructure.
Responsibilities:
* Foster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
* Enthusiastically promote Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relations
* Set up workstations with computers and necessary peripheral devices
* Check computer hardware to ensure proper and efficient functionality
* Install and configure appropriate software and functions according to specifications
* Develop and maintain local networks in ways that optimize performance
* Ensure security and privacy of networks and computer systems
* Provide orientation and guidance to users on how to operate new software and computer equipment
* Organize and schedule upgrades and maintenance without deterring others from completing their work
* Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etcetera)
* Maintain records and logs of repairs and fixes and maintenance schedule
* Identify computer or network equipment shortages and place orders
* Perform other duties as assigned
Qualifications:
* Must be 21 years of age or older
* Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
* Must have a high school diploma or equivalent
* Must have practical experience installing and maintaining systems
* Must have excellent communication, and analytical
* Must have open work availability to work nights, weekends, and holidays
Casino Experience Preferred.
What's in it for you:
* Competitive Salary with annual performance reviews
* Comprehensive health coverage plan that includes medical, dental, and vision
* 401(K)/ Company Match
* Access Perks and Childcare discounts
* Target Salary Range: $21.50 - $25.75/hr
Physical Demands & Work Environment:
* Frequently required to lift up to a maximum of 30 pounds
* Frequently required to push, kneel, climb, stoop, bend, and twist, as well as reach overhead
* The work environment contains bright lights, loud noise, and stressful situations.
Discovery IT System Administrator (Top Secret Clearance Required)
Information technology/support technician job in Chicago, IL
Discovery IT System Administrator Employment Type: Full-Time, Executive-Level Department: Legal CGS is seeking a dedicated Discovery IT System Administrator to join a fast-paced and hard-working team to assist with any legal accounts. As a Discovery IT System Administrator, you will play a key role in supporting various aspects of the company's portfolio.
CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and attributes for success:
The Contractor shall provide the following services to include but not limited to:
* Contractor shall ensure the day-day availability of electronic discovery applications and related tools;
* Contractor shall administer and monitor all installed systems and infrastructure, install, configure, test and maintain operating systems, application software and system management tools;
* Contractor shall monitor and test application performance for potential bottlenecks, identify possible solutions, and work with vendors and developers to implement fixes;
* Contractor shall maintain security, backup, and redundancy strategies;
* Contractor shall assist technical architecture design discussions;
* Contractor shall liaise with vendors on behalf of OGC to address product issues;
* Contractor shall develop and provide training for the end-users;
* Contractor shall provide general support, subject matter expertise and advice on the use of electronic discovery tools and applications;
* Contractor shall reverse engineer and document the as-is architecture of existing legacy applications or systems;
* Contractor shall analyze capabilities, interview and collect business requirements and translate it into technical requirements;
* Contractor shall support the discovery application integration/migration activities;
* Contractor shall contribute to the Knowledge Management databases by creating and improving technical knowledge articles to assist in future resolution of issues;
* Contractor shall have legal technology experience and knowledge of the EDRM;
* Contractor shall assist in the implementation of e-discovery tools ( i.e. Relativity, Veritas eDP, or other review platform applications hosted in the cloud environment;
* Contractor shall have the skills, knowledge and abilities to support backend infrastructure, data migrations, application installation, management and configuration;
* Contractor shall have the ability to install, operate, and manage Microsoft server 2019/2022 and Microsoft SQL Server 2019/2022;
* Contractor shall have ability to operate, and manage cloud technologies to include Microsoft Azure, Amazon AWS, VMware, Azure servers, Azure Functions, and Azure API Gateways and/or AWS EC2 servers, AWS Lambda and AWS API Gateways;
* Contractor shall have ability to operate and manage relational databases, MySQL and/or SQL Server 2012 or higher.
Our Commitment:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.
* Health, Dental, and Vision
* Life Insurance
* 401k
* Flexible Spending Account (Health, Dependent Care, and Commuter)
* Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:
*************************************
For more information about CGS please visit: ************************** or contact:
Phone: *****************Email: [email protected]
#CJ
$124,895.40 - $169,500.90 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Sr. IT Support Technician
Information technology/support technician job in Bedford Park, IL
We are seeking the ideal candidate to join our team in a Sr. IT Support Technician role. They will perform PC support, basic systems administration, network security, user account management, wireless network management, documentation, and provide IT-related information and guidance to all users throughout the Organization. The Sr. IT Support Technician will resolve any trouble tickets relating to technical difficulties with hardware and software. The Sr. IT Support Technician will assist with installing, repairing, monitoring and maintaining all PC equipment, including printers, and communication equipment.
**This is a full-time on-site position reporting to the Bedford Park, IL corporate headquarters.
DUTIES & RESPONSIBILITIES:
Troubleshoot all desktop/laptop/network/phone issues.
Maintain an inventory of hardware and software.
Manage the corporate network including servers and workstations.
Monitoring the servers for hardware/software performance issues.
Plan and coordinate upgrades, patches and new corporate technologies.
Monitor daily and weekly backups.
Install and maintain Multifunction printers
Serve as in-house Microsoft software resource for Microsoft operating systems and applications, including PowerPoint, Outlook, Word, and Excel
Responsible for leading and delegating the Support Team staff members.
Knowledge, Skills & Abilities:
Technical Skills:
Bachelor's Degree and/or Certifications and 4-5 years' experience preferred.
Advanced technical expertise of IT Service Desk experience required.
Leadership training or experience is desired.
Preferred Experience with Zendesk Service Desk software and Asset Sonar Inventory Management systems.
Ability to resolve 2nd-3rd tier support issues.
Ability to communicate with C-Level staff effectively.
Desktop deployment and support skills for Windows 10 desktops/laptops.
Familiarity with network and endpoint monitoring software.
Familiarity with backup and recovery tools.
Familiarity with firewalls, wireless access points and managed switches.
Phone system and cabling experience.
Printer management and troubleshooting skills.
Experience with setting up Microsoft based systems, support mechanisms, and architectures.
Server support skills for Windows Server 2012+.
Solid network analysis and troubleshooting skills.
Exchange Server/Microsoft 365 integration and management.
Non-Technical Skills:
Solid written and verbal communication skills.
Ability to communicate status of tasks and changes (daily, progresses, and milestones).
Ability to prioritize tasks and manage overall workload.
Must be comfortable working in a small, fast moving environment and willing to step up and take responsibility for their deliverables.
A self-starter able to work with minimal supervision.
Must have keen attention to detail and quality of work.
Effective organization skills, with the ability to simultaneously work on multiple projects.
Ability to communicate and interact with a diverse group of perspectives.
Strong customer service orientation.
IT Architecture Intern
Information technology/support technician job in Naperville, IL
The Intern assists the Architecture and Sales Systems team in the areas of software development and testing. Primary Responsibilities: * Develop, test, and implement enhancements to existing production systems and new systems to support emerging business needs
* Develop Software using Microsoft Visual Studio, Azure DevOps, Git Repositories, and CI/CD Pipelines
* Learn and utilize web development technologies such as C#, ASP.NET, Blazor, Rest API, HTML, and CSS, hosted in Microsoft Azure Cloud
* Build Data Solutions on Databricks and SQL Server utilizing T-SQL, SQL Server Management Studio, and Microsoft Entity Framework
* Write effective unit tests and integration tests to ensure high quality software delivery
* Apply Calamos coding standards; follow promotion, testing, and other department standards
* Perform other duties as assigned
Minimum Qualifications:
* Currently enrolled (as a rising junior or senior) in a Computer Science Bachelor's or Master's degree program
* Previous IT internship experience preferred
* High level of professionalism and ability to handle confidential information with discretion
* Must be organized and have a high attention to detail
* Good communication, inter-personal, analytical and critical thinking skills along with the ability to quickly learn new technologies
For Illinois Applicants only: the expected hourly rate for this position is $22/hr.
Information Technology
Information technology/support technician job in Hoffman Estates, IL
Job DescriptionDescription:
In agreement with our mission at Level 10 in creating authentic, engaging and long-term relationships, we would like to extend any candidate the opportunity to apply and engage in an a conversation around opportunities within our organization. If you are interested in speaking with us and applying for this department, please submit your application and resume. We will be in touch!
Purpose: The Information Technology (IT) department serves as the backbone of our organization, providing essential technology services and support to enable the achievement of our business objectives. Our primary goal is to leverage technology to enhance efficiency, productivity, and innovation across all departments.
Scope: The IT department is responsible for managing all aspects of technology infrastructure, systems, applications, and services within the organization. This includes network administration, hardware and software maintenance, cybersecurity, data management, IT support, and strategic planning for technology adoption and integration.
Our IT department is made up of the following roles. IT Director, Automation Support Manager, Automation Support Analyst, Network Administrator, IT Analyst.
Responsibilities:
Infrastructure Management: Maintain and upgrade network infrastructure, servers, and other IT hardware to ensure optimal performance and reliability.
Software Administration: Install, configure, and manage software applications and systems to support business operations and user needs.
Cybersecurity: Implement robust security measures to protect against cyber threats, including data breaches, malware, and unauthorized access.
Data Management: Ensure the integrity, availability, and confidentiality of organizational data through effective data storage, backup, and recovery procedures.
IT Support: Provide technical support and assistance to end-users, troubleshooting hardware and software issues, and facilitating training to promote technology proficiency.
Strategic Planning: Develop IT strategies and initiatives aligned with organizational goals, identifying opportunities for technology innovation and improvement.
Requirements:
Senior Desktop Support Technician
Information technology/support technician job in Chicago, IL
WE ARE INSIGHT: At Insight Hospital and Medical Center Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team, please apply now!
About Insight Hospital: Insight Hospital is a leading healthcare provider dedicated to providing high-quality care and service to our patients. We are committed to utilizing cutting-edge technology to enhance patient care and streamline operations.
Job Description: Insight Hospital is seeking a talented and experienced Level 2 Senior Desktop Support Technician to join our IT team. The ideal candidate will have a strong background in desktop support, with expertise in troubleshooting hardware and software issues, familiarity with the Ring Central phone system, and proficiency in managing Active Directory, Office 365 portal, print servers, file servers, and Group Policy Objects (GPO) computer imaging, deployment.
These duties are to be performed in a highly confidential manner, following the mission, values, and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers, and guests.
Responsibilities:
* Provide Level 2 technical support to end-users across the organization, including desktops, laptops, printers, mobile devices, and other peripherals.
* Troubleshoot and resolve hardware and software issues in a timely and efficient manner.
* Manage and support the Ring Central phone system, including configuration, user management, and troubleshooting.
* Administer and maintain Active Directory, including user accounts, group policies, and security permissions.
* Manage Office 365 portal, including user accounts, email configurations, and SharePoint access.
* Monitor and maintain printers, ensuring optimal performance and availability.
* Manage file servers, including permissions, access controls, and storage allocation.
* Create and manage Group Policy Objects (GPO) to enforce security policies and standardize configurations.
* Collaborate with IT team members and other departments to implement and support technology solutions.
* Document support processes, procedures, and troubleshooting steps.
* Active Directory, AppLocker, Windows Firewall, NTFS permissions, Windows registry, BitLocker, VBScript/PowerShell scripting, DNS, DHCP, Windows 10/Server 2016, Microsoft Office 365/2016, Internet Explorer, Microsoft Edge, Google Chrome and Citrix experience a plus.
* Oversee daily operations and be a point of contact for all desktop team escalations
* Willing to be on call as needed on weekends and off hours for support
* Act as a team lead for projects and daily tasks
FTE: Full time Monday-Friday 9:00 a.m.-5:00 p.m.
Qualifications:
* Minimum of 2 years of experience in desktop support or a related field.
* Strong knowledge of Windows operating systems (Windows 10, Windows Server) and Microsoft Office Suite.
* Experience with the Ring Central phone system, including configuration and troubleshooting.
* Proficiency in managing Active Directory, Office 365 portal, print servers, file servers, and Group Policy Objects (GPO).
* Excellent troubleshooting skills with the ability to diagnose and resolve technical issues independently.
* Strong communication and interpersonal skills, with the ability to interact professionally with end-users of all levels.
* Ability to work independently and as part of a team in a fast-paced environment.
* Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
Benefits:
* Paid Sick Time - effective 90 days after employment
* Paid Vacation Time - effective 90 days after employment
* Health, vision & dental benefits - eligible at 30 days, following the 1st of the following month
* Short and long-term disability and basic life insurance - after 30 days of employment
Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.
Insight is an equal opportunity employer and values workplace diversity!