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The differences between infrastructure analysts and information technology/support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an infrastructure analyst and an information technology/support technician. Additionally, an infrastructure analyst has an average salary of $70,283, which is higher than the $45,591 average annual salary of an information technology/support technician.
The top three skills for an infrastructure analyst include customer service, troubleshoot and azure. The most important skills for an information technology/support technician are customer service, troubleshoot, and computer system.
| Infrastructure Analyst | Information Technology/Support Technician | |
| Yearly salary | $70,283 | $45,591 |
| Hourly rate | $33.79 | $21.92 |
| Growth rate | 10% | 10% |
| Number of jobs | 78,728 | 161,748 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 51% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An infrastructure analyst utilizes their computer systems expertise to identify issues and determine immediate corrective measures over a company's private network. Their responsibilities revolve around performing research and analysis to identify vulnerabilities or areas needing improvements, monitoring the company's network, coordinating with different departments to gather data, responding to complaints and issues, troubleshooting, and implementing solutions in the system. Furthermore, as an infrastructure analyst, it is essential to produce progress reports and presentations, all while adhering to the company's policies and regulations.
An information technology (IT) support technician is an individual who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.
Infrastructure analysts and information technology/support technicians have different pay scales, as shown below.
| Infrastructure Analyst | Information Technology/Support Technician | |
| Average salary | $70,283 | $45,591 |
| Salary range | Between $49,000 And $99,000 | Between $31,000 And $66,000 |
| Highest paying City | Bellevue, WA | San Francisco, CA |
| Highest paying state | Washington | Pennsylvania |
| Best paying company | Meta | Microsoft |
| Best paying industry | Finance | Technology |
There are a few differences between an infrastructure analyst and an information technology/support technician in terms of educational background:
| Infrastructure Analyst | Information Technology/Support Technician | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 51% |
| Most common major | Computer Science | Computer Science |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between infrastructure analysts' and information technology/support technicians' demographics:
| Infrastructure Analyst | Information Technology/Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 82.9% Female, 17.1% | Male, 85.4% Female, 14.6% |
| Race ratio | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 11.6% White, 55.2% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 13.2% White, 54.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |