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Infrastructure network technician vs desk support technician

The differences between infrastructure network technicians and desk support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an infrastructure network technician and a desk support technician. Additionally, an infrastructure network technician has an average salary of $59,095, which is higher than the $40,715 average annual salary of a desk support technician.

The top three skills for an infrastructure network technician include switches, routers and troubleshoot. The most important skills for a desk support technician are customer service, technical support, and troubleshoot.

Infrastructure network technician vs desk support technician overview

Infrastructure Network TechnicianDesk Support Technician
Yearly salary$59,095$40,715
Hourly rate$28.41$19.57
Growth rate5%10%
Number of jobs58,731130,485
Job satisfaction--
Most common degreeAssociate Degree, 51%Bachelor's Degree, 48%
Average age4342
Years of experience22

Infrastructure network technician vs desk support technician salary

Infrastructure network technicians and desk support technicians have different pay scales, as shown below.

Infrastructure Network TechnicianDesk Support Technician
Average salary$59,095$40,715
Salary rangeBetween $41,000 And $83,000Between $26,000 And $62,000
Highest paying City-South San Francisco, CA
Highest paying state-California
Best paying company-BNY Mellon
Best paying industry-Technology

Differences between infrastructure network technician and desk support technician education

There are a few differences between an infrastructure network technician and a desk support technician in terms of educational background:

Infrastructure Network TechnicianDesk Support Technician
Most common degreeAssociate Degree, 51%Bachelor's Degree, 48%
Most common majorElectrical Engineering TechnologyBusiness
Most common collegeUniversity of PennsylvaniaStanford University

Infrastructure network technician vs desk support technician demographics

Here are the differences between infrastructure network technicians' and desk support technicians' demographics:

Infrastructure Network TechnicianDesk Support Technician
Average age4342
Gender ratioMale, 92.6% Female, 7.4%Male, 82.6% Female, 17.4%
Race ratioBlack or African American, 9.1% Unknown, 5.1% Hispanic or Latino, 12.7% Asian, 8.7% White, 64.1% American Indian and Alaska Native, 0.3%Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.7% White, 55.0% American Indian and Alaska Native, 0.4%
LGBT Percentage9%11%

Differences between infrastructure network technician and desk support technician duties and responsibilities

Infrastructure network technician example responsibilities.

  • Manage firewalls, endpoint encryption and other communications and systems security devices for large scale networks across distinct complicate infrastructure.
  • Work with BGP, OSPF, and EIGRP.
  • Work with protocols such as TCP/IP to design and configure rout and switch networks.
  • Create backup configuration files of all base routers, allowing near real-time restoral in case of a major failure.
  • Administer VPN and firewall service changes while safeguarding data integrity.
  • Install, configure and maintain classified/unclassified VoIP phones and video teleconference hardware/software.
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Desk support technician example responsibilities.

  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Use multiple monitor setup display and remote desktop applications via VPN to access associate computers.
  • Utilize desktop deployment tools in order to deploy and maintain inventory for PCs, monitors, and printers.
  • Assist with network connectivity with PCs, laptops, and mobile phones including TCP/IP settings and internet connections.
  • Provide administrative support and troubleshooting for VPN users.
  • Maintain company networks security systems and infrastructure hardware including firewalls and switches and install software security and firmware patches or upgrades.
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Infrastructure network technician vs desk support technician skills

Common infrastructure network technician skills
  • Switches, 11%
  • Routers, 6%
  • Troubleshoot, 5%
  • Ladders, 5%
  • Network Issues, 4%
  • Fiber Optic, 4%
Common desk support technician skills
  • Customer Service, 11%
  • Technical Support, 8%
  • Troubleshoot, 7%
  • Phone Calls, 5%
  • Desk Side Support, 5%
  • Remote Troubleshooting, 4%

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