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Infrastructure network technician vs desktop support technician

The differences between infrastructure network technicians and desktop support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an infrastructure network technician and a desktop support technician. Additionally, an infrastructure network technician has an average salary of $59,095, which is higher than the $41,792 average annual salary of a desktop support technician.

The top three skills for an infrastructure network technician include switches, routers and troubleshoot. The most important skills for a desktop support technician are customer service, desktop support, and troubleshoot.

Infrastructure network technician vs desktop support technician overview

Infrastructure Network TechnicianDesktop Support Technician
Yearly salary$59,095$41,792
Hourly rate$28.41$20.09
Growth rate5%10%
Number of jobs58,731108,944
Job satisfaction-1
Most common degreeAssociate Degree, 51%Bachelor's Degree, 46%
Average age4342
Years of experience22

Infrastructure network technician vs desktop support technician salary

Infrastructure network technicians and desktop support technicians have different pay scales, as shown below.

Infrastructure Network TechnicianDesktop Support Technician
Average salary$59,095$41,792
Salary rangeBetween $41,000 And $83,000Between $32,000 And $54,000
Highest paying City-Philadelphia, PA
Highest paying state-Pennsylvania
Best paying company-NTT Data International L.L.C.
Best paying industry-Finance

Differences between infrastructure network technician and desktop support technician education

There are a few differences between an infrastructure network technician and a desktop support technician in terms of educational background:

Infrastructure Network TechnicianDesktop Support Technician
Most common degreeAssociate Degree, 51%Bachelor's Degree, 46%
Most common majorElectrical Engineering TechnologyComputer Information Systems
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Infrastructure network technician vs desktop support technician demographics

Here are the differences between infrastructure network technicians' and desktop support technicians' demographics:

Infrastructure Network TechnicianDesktop Support Technician
Average age4342
Gender ratioMale, 92.6% Female, 7.4%Male, 89.8% Female, 10.2%
Race ratioBlack or African American, 9.1% Unknown, 5.1% Hispanic or Latino, 12.7% Asian, 8.7% White, 64.1% American Indian and Alaska Native, 0.3%Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 11.7% White, 54.5% American Indian and Alaska Native, 0.4%
LGBT Percentage9%11%

Differences between infrastructure network technician and desktop support technician duties and responsibilities

Infrastructure network technician example responsibilities.

  • Manage firewalls, endpoint encryption and other communications and systems security devices for large scale networks across distinct complicate infrastructure.
  • Work with BGP, OSPF, and EIGRP.
  • Work with protocols such as TCP/IP to design and configure rout and switch networks.
  • Create backup configuration files of all base routers, allowing near real-time restoral in case of a major failure.
  • Administer VPN and firewall service changes while safeguarding data integrity.
  • Install, configure and maintain classified/unclassified VoIP phones and video teleconference hardware/software.
  • Show more

Desktop support technician example responsibilities.

  • Manage and troubleshoot network connectivity with TCP/IP
  • Coordinate and manage a large-scale VOIP phone system conversion project for high-profile corporate customer.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Deploy WINTERMS on CITRIX platform.
  • Blackberry and android setup and activation.
  • Support a legacy system which requires a client certificate and a specific Java version and configuration.
  • Show more

Infrastructure network technician vs desktop support technician skills

Common infrastructure network technician skills
  • Switches, 11%
  • Routers, 6%
  • Troubleshoot, 5%
  • Ladders, 5%
  • Network Issues, 4%
  • Fiber Optic, 4%
Common desktop support technician skills
  • Customer Service, 12%
  • Desktop Support, 10%
  • Troubleshoot, 8%
  • Technical Support, 6%
  • Remote Desktop, 3%
  • Laptop Computers, 3%

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