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The differences between infrastructure technicians and noc technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an infrastructure technician and a noc technician. Additionally, an infrastructure technician has an average salary of $96,543, which is higher than the $45,884 average annual salary of a noc technician.
The top three skills for an infrastructure technician include troubleshoot, structured cabling and technical support. The most important skills for a noc technician are customer service, troubleshoot, and network operations.
In the information technology (IT) industry, an infrastructure technician is an IT expert responsible for the maintenance and installation of computer systems and networks. They are also responsible for addressing issues and concerns, troubleshooting problems, performing adjustments and modifications, developing test structures, eliminating bugs, and maintaining documentation. There are also instances where they participate in designing and developing network software and hardware, liaising with clients, and overseeing IT operations. Moreover, an infrastructure technician must provide technical support and guidance to staff, all while enforcing the security and quality standards of the company.
A NOC (Network Operations Center) technician is responsible for providing the highest customer service by resolving the customers' technical and network issues that affect the performance and stability of the systems operations. NOC technicians diagnose system failures and create support tickets for immediate troubleshooting. They also assist the system engineers in upgrading the network infrastructure and configuration to prevent system downtimes and operational delays. A NOC technician must have excellent communication and organizational skills, especially in identifying technical solutions and achieve the best customer satisfaction for system services.
Infrastructure technicians and noc technicians have different pay scales, as shown below.
| Infrastructure Technician | NOC Technician | |
| Average salary | $96,543 | $45,884 |
| Salary range | Between $62,000 And $148,000 | Between $31,000 And $67,000 |
| Highest paying City | San Francisco, CA | Washington, DC |
| Highest paying state | New Jersey | Maryland |
| Best paying company | Yelp | Duquesne Light Company |
| Best paying industry | - | Professional |
There are a few differences between an infrastructure technician and a noc technician in terms of educational background:
| Infrastructure Technician | NOC Technician | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 50% |
| Most common major | Computer Information Systems | Computer Information Systems |
| Most common college | - | University of Pennsylvania |
Here are the differences between infrastructure technicians' and noc technicians' demographics:
| Infrastructure Technician | NOC Technician | |
| Average age | 42 | 43 |
| Gender ratio | Male, 91.0% Female, 9.0% | Male, 88.5% Female, 11.5% |
| Race ratio | Black or African American, 10.2% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 10.6% White, 57.1% American Indian and Alaska Native, 0.4% | Black or African American, 9.2% Unknown, 5.1% Hispanic or Latino, 12.9% Asian, 8.7% White, 63.7% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 11% | 9% |