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The differences between infrastructure technicians and technician support tiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an infrastructure technician and a technician support tier. Additionally, an infrastructure technician has an average salary of $96,543, which is higher than the $54,889 average annual salary of a technician support tier.
The top three skills for an infrastructure technician include troubleshoot, structured cabling and technical support. The most important skills for a technician support tier are customer service, technical support, and phone calls.
In the information technology (IT) industry, an infrastructure technician is an IT expert responsible for the maintenance and installation of computer systems and networks. They are also responsible for addressing issues and concerns, troubleshooting problems, performing adjustments and modifications, developing test structures, eliminating bugs, and maintaining documentation. There are also instances where they participate in designing and developing network software and hardware, liaising with clients, and overseeing IT operations. Moreover, an infrastructure technician must provide technical support and guidance to staff, all while enforcing the security and quality standards of the company.
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
Infrastructure technicians and technician support tiers have different pay scales, as shown below.
| Infrastructure Technician | Technician Support Tier | |
| Average salary | $96,543 | $54,889 |
| Salary range | Between $62,000 And $148,000 | Between $38,000 And $78,000 |
| Highest paying City | San Francisco, CA | Benicia, CA |
| Highest paying state | New Jersey | New York |
| Best paying company | Yelp | Scantron |
| Best paying industry | - | Technology |
There are a few differences between an infrastructure technician and a technician support tier in terms of educational background:
| Infrastructure Technician | Technician Support Tier | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 37% |
| Most common major | Computer Information Systems | Business |
| Most common college | - | Stanford University |
Here are the differences between infrastructure technicians' and technician support tiers' demographics:
| Infrastructure Technician | Technician Support Tier | |
| Average age | 42 | 42 |
| Gender ratio | Male, 91.0% Female, 9.0% | Male, 73.1% Female, 26.9% |
| Race ratio | Black or African American, 10.2% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 10.6% White, 57.1% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |