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The differences between installation coordinators and technical support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an installation coordinator and a technical support technician. Additionally, a technical support technician has an average salary of $40,210, which is higher than the $33,507 average annual salary of an installation coordinator.
The top three skills for an installation coordinator include installation process, project management and data entry. The most important skills for a technical support technician are customer service, technical support, and patients.
| Installation Coordinator | Technical Support Technician | |
| Yearly salary | $33,507 | $40,210 |
| Hourly rate | $16.11 | $19.33 |
| Growth rate | 10% | 10% |
| Number of jobs | 35,508 | 165,677 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 40% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An installation coordinator usually works in a telecommunication company and serves as a channel between the company and the client. Upon an application for installation, a coordinator will communicate with their client to schedule a possible installation or repair date. They usually respond to queries and requests and address other concerns. They need to coordinate closely with the installation team or the field supervisor to ensure that the work is on track and completed.
Technical support technicians are skilled professionals who resolve computer or information technology-related concerns. They may do installations, repairs, or maintenance activities of various applications or computer hardware. They are sometimes assigned specific issues or concerns to resolve so that they will not be bombarded with various issues. This means that they can now specialize in a specific family of concerns. Technical support technicians may provide on-site support, going directly to the person who needs help and doing what needs to be done or troubleshoot the problem in person. They may also be offsite and would usually be manning helpdesk hotlines. Offsite technical support technicians walk the caller through the steps they should do to fix the issues. As such, when a technical support technician is offsite, they are expected to be good communicators and will be able to provide clear instructions.
Installation coordinators and technical support technicians have different pay scales, as shown below.
| Installation Coordinator | Technical Support Technician | |
| Average salary | $33,507 | $40,210 |
| Salary range | Between $25,000 And $44,000 | Between $24,000 And $64,000 |
| Highest paying City | Hartford, CT | Philadelphia, PA |
| Highest paying state | Connecticut | Pennsylvania |
| Best paying company | Johnson Controls | Ropes & Gray |
| Best paying industry | Health Care | Finance |
There are a few differences between an installation coordinator and a technical support technician in terms of educational background:
| Installation Coordinator | Technical Support Technician | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between installation coordinators' and technical support technicians' demographics:
| Installation Coordinator | Technical Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 44.8% Female, 55.2% | Male, 66.7% Female, 33.3% |
| Race ratio | Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.4% American Indian and Alaska Native, 0.4% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |