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Insurance agents supervisor vs contact center supervisor

The differences between insurance agents supervisors and contact center supervisors can be seen in a few details. Each job has different responsibilities and duties. Additionally, an insurance agents supervisor has an average salary of $52,304, which is higher than the $42,217 average annual salary of a contact center supervisor.

The top three skills for an insurance agents supervisor include patients, health insurance and customer service. The most important skills for a contact center supervisor are patients, corrective action, and direct reports.

Insurance agents supervisor vs contact center supervisor overview

Insurance Agents SupervisorContact Center Supervisor
Yearly salary$52,304$42,217
Hourly rate$25.15$20.30
Growth rate6%-
Number of jobs37,41876,165
Job satisfaction--
Most common degreeBachelor's Degree, 52%Bachelor's Degree, 43%
Average age4647
Years of experience-6

Insurance agents supervisor vs contact center supervisor salary

Insurance agents supervisors and contact center supervisors have different pay scales, as shown below.

Insurance Agents SupervisorContact Center Supervisor
Average salary$52,304$42,217
Salary rangeBetween $35,000 And $76,000Between $24,000 And $73,000
Highest paying City--
Highest paying state--
Best paying company--
Best paying industry--

Differences between insurance agents supervisor and contact center supervisor education

There are a few differences between an insurance agents supervisor and a contact center supervisor in terms of educational background:

Insurance Agents SupervisorContact Center Supervisor
Most common degreeBachelor's Degree, 52%Bachelor's Degree, 43%
Most common majorBusinessBusiness
Most common collegeCalifornia State University - BakersfieldCalifornia State University - Bakersfield

Insurance agents supervisor vs contact center supervisor demographics

Here are the differences between insurance agents supervisors' and contact center supervisors' demographics:

Insurance Agents SupervisorContact Center Supervisor
Average age4647
Gender ratioMale, 26.6% Female, 73.4%Male, 58.8% Female, 41.2%
Race ratioBlack or African American, 9.4% Unknown, 3.6% Hispanic or Latino, 16.0% Asian, 4.9% White, 66.0% American Indian and Alaska Native, 0.1%Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.3% White, 59.7% American Indian and Alaska Native, 0.6%
LGBT Percentage7%8%

Differences between insurance agents supervisor and contact center supervisor duties and responsibilities

Insurance agents supervisor example responsibilities.

  • Manage operating procedure and accounting systems for payroll, operating expenses, supplies and inventory management and commercial accounts.
  • Manage operating procedure and accounting systems for payroll, operating expenses, supplies and inventory management and commercial accounts.
  • Attend OSHA and HIPPA reviews annually with faculty and students.
  • Maintain collection follow-up notes utilizing A/R paper less collection system.
  • Review existing paper documentation and develop electronic templates and documents using EMR tools.

Contact center supervisor example responsibilities.

  • Lead the development and implementation of an automate shipping and billing system for the division using an MVS database.
  • Lead comprehensive training for each new volunteer or court-mandate worker regarding OSHA regulations and warehouse procedure.
  • Implement ITIL processes which dramatically improve MTTR/MTRS.
  • Assist with quality control reports and SQL data extractions.
  • Provide UNIX and NT server maintenance for multiple financial institutions.
  • Provide administrative support to contact center manager, training director and QA analyst.
    • Show more

Insurance agents supervisor vs contact center supervisor skills

Common insurance agents supervisor skills
  • Patients, 12%
  • Health Insurance, 12%
  • Customer Service, 9%
  • Insurance Coverage, 7%
  • Medicaid, 6%
  • Disciplinary Actions, 6%
Common contact center supervisor skills
  • Patients, 15%
  • Corrective Action, 9%
  • Direct Reports, 6%
  • Direct Supervision, 5%
  • Emergency Situations, 4%
  • Patient Care, 4%

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Updated January 8, 2025

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