Insurance coordinator vs collections coordinator

The differences between insurance coordinators and collections coordinators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become an insurance coordinator, becoming a collections coordinator takes usually requires 6-12 months. Additionally, a collections coordinator has an average salary of $37,938, which is higher than the $32,788 average annual salary of an insurance coordinator.

The top three skills for an insurance coordinator include patients, customer service and insurance verification. The most important skills for a collections coordinator are customer service, patients, and phone calls.

Insurance coordinator vs collections coordinator overview

	Insurance Coordinator	Collections Coordinator
Yearly salary	$32,788	$37,938
Hourly rate	$15.76	$18.24
Growth rate	-3%	-8%
Number of jobs	108,509	40,113
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 48%
Average age	44	46
Years of experience	4	12

What does an insurance coordinator do?

An insurance coordinator is responsible for evaluating and validating insurance information to verify claims and process the necessary claims resolutions for parties. Insurance coordinators submit claims statements timely to the insurance officers for review, coordinate with the clients for inquiries and updates, and reach out to medical institutions for accurate filing of payments. An insurance coordinator must have excellent communication and analytical skills to assess reports, resolve claims discrepancies, and escalate high-level complaints to the officers for immediate action.

What does a collections coordinator do?

Usually working alongside a company's account receivables team, a collections coordinator is in charge of developing strategies to optimize the payment collection operations. Among their responsibilities include reaching out to clients through calls or correspondence to remind them of their payment obligations, arranging appointments, processing payments, arranging payment terms, and researching a client's communication information such as cellphone number, address, or email. Moreover, a collections coordinator must maintain an active communication line with staff while promoting and enforcing the company's policies and regulations.

Insurance coordinator vs collections coordinator salary

Insurance coordinators and collections coordinators have different pay scales, as shown below.

	Insurance Coordinator	Collections Coordinator
Average salary	$32,788	$37,938
Salary range	Between $25,000 And $41,000	Between $30,000 And $47,000
Highest paying City	Oakland, CA	New York, NY
Highest paying state	New Hampshire	Connecticut
Best paying company	University of California, Berkeley	University of California, Berkeley
Best paying industry	Pharmaceutical	Professional

Differences between insurance coordinator and collections coordinator education

There are a few differences between an insurance coordinator and a collections coordinator in terms of educational background:

	Insurance Coordinator	Collections Coordinator
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 48%
Most common major	Business	Business
Most common college	-	-

Insurance coordinator vs collections coordinator demographics

Here are the differences between insurance coordinators' and collections coordinators' demographics:

	Insurance Coordinator	Collections Coordinator
Average age	44	46
Gender ratio	Male, 9.9% Female, 90.1%	Male, 26.6% Female, 73.4%
Race ratio	Black or African American, 13.8% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 3.9% White, 63.2% American Indian and Alaska Native, 0.5%	Black or African American, 12.1% Unknown, 4.1% Hispanic or Latino, 20.8% Asian, 3.6% White, 59.0% American Indian and Alaska Native, 0.5%
LGBT Percentage	11%	8%

Differences between insurance coordinator and collections coordinator duties and responsibilities

Insurance coordinator example responsibilities.

Verify patient dental insurance coverage and limitations with major private and business dental insurance providers as well as Medicaid and Medicare.
File to record patient demographics in numerous EMR systems and paper charts if applicable.
Prepare providers and staff for ICD-10 transition.
Post and reconcile all daily insurance, patient payments and transactions within the EMR system.
Experience in registration in healthcare, business office and physician billing, with reimbursement and collections.
Process all Medicare claims, explaining HMO changes to patients in detail and accurately documenting all benefits.

Collections coordinator example responsibilities.

Plan and conduct sensitive HUMINT collection operations with an emphasis on managing and debriefing confidential sources.
Manage accounts receivable/payment, insurance billing and follow-up for a solo physician clinic, and direct communication with patients regarding bills.
Audit outstanding accounts and resolve any balances including calling Medicare, Medicaid, government, private or commercial insurances.
Perform daily follow-up on Medicare, Medicaid, workers compensation and commercial insurances.
Hand illustrate fully render with marker and colore pencil sketches and Photoshop render drawings.
Submit insurance appeals and provider disputes when necessary.

Insurance coordinator vs collections coordinator skills

Common insurance coordinator skills

Patients, 26%
Customer Service, 11%
Insurance Verification, 7%
Insurance Eligibility, 4%
Medicaid, 3%
Medical Terminology, 3%

Common collections coordinator skills

Customer Service, 15%
Patients, 12%
Phone Calls, 6%
Collection Efforts, 4%
Delinquent Accounts, 4%
Appeals, 4%

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Insurance Coordinator
Insurance Coordinator vs Collections Coordinator

Updated January 8, 2025

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