Internet coordinator vs customer service specialist

Differences between internet coordinator and customer service specialist duties and responsibilities

Internet coordinator example responsibilities.

• Lead copywriting, content development and vision for chamber marketing/advertising collateral, which result in increase readership and activation.
• Complete testing, verification and troubleshoot with building local trunk groups.
• Optimize all vehicle descriptions with key attributes and SEO best practices.
• Use Microsoft word, excel, and PowerPoint to log and record customer information.
• Verify medicaid waive eligibility for non-emergency transportation.
• Monitor and track all marketing activities to enforce accountability and responsiveness, maximizing ROI of marketing spend.
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Customer service specialist example responsibilities.

• Work with customers/companies over the phone and helps troubleshoot technology/service issues while maintaining customer satisfaction in a large call-center capacity.
• Mentore the team members and QA team for timely releases.
• Monitor reports, compile reviews, and participate in QA calibrations.
• Oversee management of social networking presence on Facebook, various travel relate blogs and utilizing various social listening tools.
• Provide exceptional customer service to customers regarding MetLife products
• Create PowerPoint presentations for forecasting of inventory requirements and overall changes in customer order volume.
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