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The differences between internship directors and call center managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, an internship director has an average salary of $62,518, which is higher than the $37,614 average annual salary of a call center manager.
The top three skills for an internship director include internship program, alumni and financial statements. The most important skills for a call center manager are strong customer service, customer satisfaction, and call center management.
| Internship Director | Call Center Manager | |
| Yearly salary | $62,518 | $37,614 |
| Hourly rate | $30.06 | $18.08 |
| Growth rate | -8% | 6% |
| Number of jobs | 64,942 | 123,791 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 75% | Bachelor's Degree, 60% |
| Average age | 47 | 47 |
| Years of experience | - | - |
An internship director is responsible for supporting the organization's director by observing and monitoring business operations, reviewing the project management of every department to meet the successful project deliverables. Internship directors shadow each department's head, and even employees, to understand complex processes and recommend strategic solutions to maximize productivity and deliver high-quality services to the clients. They also perform administrative and clerical duties under the supervision of a director. An internship director may also serve as a liaison between the employees and higher management to address their inquiries and concerns.
Call center managers specialize in overseeing call center operations and agents' performances, ensuring that customers are satisfied. Aside from this, they are mostly involved in hiring and training new agents, shaping them into productive workforce members. As managers, they must lead by setting targets, encouraging agents, and devising strategies to meet them, even providing support when issues are difficult to resolve. Furthermore, call center managers must implement and adhere to all policies and regulations of the company.
Internship directors and call center managers have different pay scales, as shown below.
| Internship Director | Call Center Manager | |
| Average salary | $62,518 | $37,614 |
| Salary range | Between $40,000 And $96,000 | Between $23,000 And $60,000 |
| Highest paying City | New York, NY | Baltimore, MD |
| Highest paying state | Connecticut | Maryland |
| Best paying company | Oceaneering | Scantron |
| Best paying industry | Government | Technology |
There are a few differences between an internship director and a call center manager in terms of educational background:
| Internship Director | Call Center Manager | |
| Most common degree | Bachelor's Degree, 75% | Bachelor's Degree, 60% |
| Most common major | Kinesiology | Business |
| Most common college | University of Southern California | University of Pennsylvania |
Here are the differences between internship directors' and call center managers' demographics:
| Internship Director | Call Center Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 46.1% Female, 53.9% | Male, 52.6% Female, 47.4% |
| Race ratio | Black or African American, 7.5% Unknown, 4.7% Hispanic or Latino, 12.5% Asian, 8.9% White, 65.8% American Indian and Alaska Native, 0.7% | Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 13.0% Asian, 7.5% White, 66.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 10% | 10% |