Lead customer care representative vs client representative

The differences between lead customer care representatives and client representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a lead customer care representative and a client representative. Additionally, a client representative has an average salary of $41,785, which is higher than the $38,120 average annual salary of a lead customer care representative.

The top three skills for a lead customer care representative include customer care, customer issues and CCR. The most important skills for a client representative are customer service, phone calls, and client accounts.

Lead customer care representative vs client representative overview

	Lead Customer Care Representative	Client Representative
Yearly salary	$38,120	$41,785
Hourly rate	$18.33	$20.09
Growth rate	-4%	-4%
Number of jobs	177,791	238,735
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 61%
Average age	40	40
Years of experience	12	12

Lead customer care representative vs client representative salary

Lead customer care representatives and client representatives have different pay scales, as shown below.

	Lead Customer Care Representative	Client Representative
Average salary	$38,120	$41,785
Salary range	Between $28,000 And $50,000	Between $28,000 And $60,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	IBM
Best paying industry	-	Technology

Differences between lead customer care representative and client representative education

There are a few differences between a lead customer care representative and a client representative in terms of educational background:

	Lead Customer Care Representative	Client Representative
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 61%
Most common major	Business	Business
Most common college	-	-

Lead customer care representative vs client representative demographics

Here are the differences between lead customer care representatives' and client representatives' demographics:

	Lead Customer Care Representative	Client Representative
Average age	40	40
Gender ratio	Male, 40.0% Female, 60.0%	Male, 40.6% Female, 59.4%
Race ratio	Black or African American, 12.7% Unknown, 5.3% Hispanic or Latino, 20.4% Asian, 7.0% White, 53.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.2% Unknown, 5.3% Hispanic or Latino, 21.2% Asian, 7.6% White, 54.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between lead customer care representative and client representative duties and responsibilities

Lead customer care representative example responsibilities.

Conduct in-services on managing patients with chemotherapy-induce anemia to nursing staff at inpatient and outpatient facilities, providing treatment algorithms.
Analyze detailed SQL store procedures for bugs and build upgrade solutions for a 7500-plus user, high-traffic database.
Answer inquiries of customers regarding their Medicaid application status.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Document any member complaints and/or concerns in accordance to Medicare compliance guidelines.

Client representative example responsibilities.

Experience in managing pipeline, progressing opportunity through sales stages & using CRM tools to reflect pipeline accurately.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Utilize research tools and CRM package to sustain consistent pipeline of prospective clients.
Present program via Microsoft PowerPoint to potential clients and attend conventions for prospective clients.
Complete daily teller routine such as night drop, servicing the ATM and transactions.
Train, troubleshoot, and interact with clients using financial software in trust departments.

Lead customer care representative vs client representative skills

Common lead customer care representative skills

Customer Care, 29%
Customer Issues, 12%
CCR, 11%
Customer Inquiries, 6%
Technical Support, 6%
Process Improvement, 5%

Common client representative skills

Customer Service, 24%
Phone Calls, 7%
Client Accounts, 6%
Product Knowledge, 6%
Customer Satisfaction, 6%
Problem Resolution, 5%

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Office and Administrative Industry
Lead Customer Care Representative
Lead Customer Care Representative vs Client Representative

Updated January 8, 2025

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