Lead customer care representative vs customer support representative

The differences between lead customer care representatives and customer support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a lead customer care representative and a customer support representative. Additionally, a lead customer care representative has an average salary of $38,120, which is higher than the $37,404 average annual salary of a customer support representative.

The top three skills for a lead customer care representative include customer care, customer issues and CCR. The most important skills for a customer support representative are technical support, windows, and customer inquiries.

Lead customer care representative vs customer support representative overview

	Lead Customer Care Representative	Customer Support Representative
Yearly salary	$38,120	$37,404
Hourly rate	$18.33	$17.98
Growth rate	-4%	-4%
Number of jobs	177,791	243,140
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

Lead customer care representative vs customer support representative salary

Lead customer care representatives and customer support representatives have different pay scales, as shown below.

	Lead Customer Care Representative	Customer Support Representative
Average salary	$38,120	$37,404
Salary range	Between $28,000 And $50,000	Between $29,000 And $47,000
Highest paying City	-	Boston, MA
Highest paying state	-	Alaska
Best paying company	-	University of California, Berkeley
Best paying industry	-	Finance

Differences between lead customer care representative and customer support representative education

There are a few differences between a lead customer care representative and a customer support representative in terms of educational background:

	Lead Customer Care Representative	Customer Support Representative
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Lead customer care representative vs customer support representative demographics

Here are the differences between lead customer care representatives' and customer support representatives' demographics:

	Lead Customer Care Representative	Customer Support Representative
Average age	40	40
Gender ratio	Male, 40.0% Female, 60.0%	Male, 47.0% Female, 53.0%
Race ratio	Black or African American, 12.7% Unknown, 5.3% Hispanic or Latino, 20.4% Asian, 7.0% White, 53.9% American Indian and Alaska Native, 0.7%	Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between lead customer care representative and customer support representative duties and responsibilities

Lead customer care representative example responsibilities.

Conduct in-services on managing patients with chemotherapy-induce anemia to nursing staff at inpatient and outpatient facilities, providing treatment algorithms.
Analyze detailed SQL store procedures for bugs and build upgrade solutions for a 7500-plus user, high-traffic database.
Answer inquiries of customers regarding their Medicaid application status.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Document any member complaints and/or concerns in accordance to Medicare compliance guidelines.

Customer support representative example responsibilities.

Manage customer relationships using company CRM system, deliver post sales training on system, and offer additional assistance as needed.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Coordinate and escalate efforts with adjacent operations and engineering groups to offer end-to-end solutions for customers with complex technical issues.
Track and measure all activity demonstrating the impact of CRR involvement.
Act as technical liaison and sell product into Telco and LAN markets.
Support internal users regarding installation of hardware, software and other windows application issues.

Lead customer care representative vs customer support representative skills

Common lead customer care representative skills

Customer Care, 29%
Customer Issues, 12%
CCR, 11%
Customer Inquiries, 6%
Technical Support, 6%
Process Improvement, 5%

Common customer support representative skills

Technical Support, 10%
Windows, 8%
Customer Inquiries, 6%
Data Entry, 6%
Customer Support, 4%
Work Ethic, 4%

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Office and Administrative Industry
Lead Customer Care Representative
Lead Customer Care Representative vs Customer Support Representative

Updated January 8, 2025

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