Lead customer care representative vs senior customer service representative

Differences between lead customer care representative and senior customer service representative duties and responsibilities

Lead customer care representative example responsibilities.

• Conduct in-services on managing patients with chemotherapy-induce anemia to nursing staff at inpatient and outpatient facilities, providing treatment algorithms.
• Analyze detailed SQL store procedures for bugs and build upgrade solutions for a 7500-plus user, high-traffic database.
• Answer inquiries of customers regarding their Medicaid application status.
• Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
• Document any member complaints and/or concerns in accordance to Medicare compliance guidelines.

Senior customer service representative example responsibilities.

• Manage and verify accuracy of payments, wires, and ACH transactions for payroll and distributions.
• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Assist as a cashier handling money, checks, and credit card transactions on company's POS system when need.
• Research and correct contribution and distribution forms for IRS.
• Install and maintain teletypes, daisy wheel and dot matrix printers, and modems.
• Follow FDA regulations for record keeping of all oxygen from source to end user.
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