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The differences between lead support technicians and customer support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a lead support technician and a customer support technician. Additionally, a lead support technician has an average salary of $95,420, which is higher than the $36,361 average annual salary of a customer support technician.
The top three skills for a lead support technician include database, customer service and customer satisfaction. The most important skills for a customer support technician are customer service, customer support, and SQL.
| Lead Support Technician | Customer Support Technician | |
| Yearly salary | $95,420 | $36,361 |
| Hourly rate | $45.88 | $17.48 |
| Growth rate | 10% | 10% |
| Number of jobs | 115,952 | 117,102 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 46% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Lead support technicians test and troubleshoot onboard systems by using various interface tools and proprietary software. Besides following instructions, lead support technicians also work hand-in-hand with managers to ensure all quality standards are implemented. Lead support technicians also oversee and support different technical tasks, including brackets, building weldments, fabricating, and modifying support structures. Moreover, lead support technicians troubleshoot and resolve hardware and software problems.
A customer support technician is responsible for resolving customer complaints with their network issues through remote communication, providing the customers with a step-by-step procedure to fix their systems. Customer support technicians assist the customers in setting up their programs and applications, guiding them with the instructional manuals, and responding to the inquiries and concerns they have. They also escalate high-level complaints to the immediate supervisor as needed while monitoring system solutions and creating technical tickets.
Lead support technicians and customer support technicians have different pay scales, as shown below.
| Lead Support Technician | Customer Support Technician | |
| Average salary | $95,420 | $36,361 |
| Salary range | Between $64,000 And $140,000 | Between $23,000 And $56,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Adobe | |
| Best paying industry | Technology | Technology |
There are a few differences between a lead support technician and a customer support technician in terms of educational background:
| Lead Support Technician | Customer Support Technician | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 46% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between lead support technicians' and customer support technicians' demographics:
| Lead Support Technician | Customer Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 81.1% Female, 18.9% | Male, 66.1% Female, 33.9% |
| Race ratio | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 12.0% White, 55.1% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |