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The differences between lead support technicians and information technology/support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a lead support technician and an information technology/support technician. Additionally, a lead support technician has an average salary of $95,420, which is higher than the $45,591 average annual salary of an information technology/support technician.
The top three skills for a lead support technician include database, customer service and customer satisfaction. The most important skills for an information technology/support technician are customer service, troubleshoot, and computer system.
| Lead Support Technician | Information Technology/Support Technician | |
| Yearly salary | $95,420 | $45,591 |
| Hourly rate | $45.88 | $21.92 |
| Growth rate | 10% | 10% |
| Number of jobs | 115,952 | 161,748 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 51% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Lead support technicians test and troubleshoot onboard systems by using various interface tools and proprietary software. Besides following instructions, lead support technicians also work hand-in-hand with managers to ensure all quality standards are implemented. Lead support technicians also oversee and support different technical tasks, including brackets, building weldments, fabricating, and modifying support structures. Moreover, lead support technicians troubleshoot and resolve hardware and software problems.
An information technology (IT) support technician is an individual who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.
Lead support technicians and information technology/support technicians have different pay scales, as shown below.
| Lead Support Technician | Information Technology/Support Technician | |
| Average salary | $95,420 | $45,591 |
| Salary range | Between $64,000 And $140,000 | Between $31,000 And $66,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | New Jersey | Pennsylvania |
| Best paying company | Microsoft | |
| Best paying industry | Technology | Technology |
There are a few differences between a lead support technician and an information technology/support technician in terms of educational background:
| Lead Support Technician | Information Technology/Support Technician | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 51% |
| Most common major | Computer Science | Computer Science |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between lead support technicians' and information technology/support technicians' demographics:
| Lead Support Technician | Information Technology/Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 81.1% Female, 18.9% | Male, 85.4% Female, 14.6% |
| Race ratio | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 12.0% White, 55.1% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 13.2% White, 54.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |