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The differences between lead support technicians and technical support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a lead support technician and a technical support technician. Additionally, a lead support technician has an average salary of $95,420, which is higher than the $40,210 average annual salary of a technical support technician.
The top three skills for a lead support technician include database, customer service and customer satisfaction. The most important skills for a technical support technician are customer service, technical support, and patients.
| Lead Support Technician | Technical Support Technician | |
| Yearly salary | $95,420 | $40,210 |
| Hourly rate | $45.88 | $19.33 |
| Growth rate | 10% | 10% |
| Number of jobs | 115,952 | 165,677 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 40% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Lead support technicians test and troubleshoot onboard systems by using various interface tools and proprietary software. Besides following instructions, lead support technicians also work hand-in-hand with managers to ensure all quality standards are implemented. Lead support technicians also oversee and support different technical tasks, including brackets, building weldments, fabricating, and modifying support structures. Moreover, lead support technicians troubleshoot and resolve hardware and software problems.
Technical support technicians are skilled professionals who resolve computer or information technology-related concerns. They may do installations, repairs, or maintenance activities of various applications or computer hardware. They are sometimes assigned specific issues or concerns to resolve so that they will not be bombarded with various issues. This means that they can now specialize in a specific family of concerns. Technical support technicians may provide on-site support, going directly to the person who needs help and doing what needs to be done or troubleshoot the problem in person. They may also be offsite and would usually be manning helpdesk hotlines. Offsite technical support technicians walk the caller through the steps they should do to fix the issues. As such, when a technical support technician is offsite, they are expected to be good communicators and will be able to provide clear instructions.
Lead support technicians and technical support technicians have different pay scales, as shown below.
| Lead Support Technician | Technical Support Technician | |
| Average salary | $95,420 | $40,210 |
| Salary range | Between $64,000 And $140,000 | Between $24,000 And $64,000 |
| Highest paying City | San Francisco, CA | Philadelphia, PA |
| Highest paying state | New Jersey | Pennsylvania |
| Best paying company | Ropes & Gray | |
| Best paying industry | Technology | Finance |
There are a few differences between a lead support technician and a technical support technician in terms of educational background:
| Lead Support Technician | Technical Support Technician | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 40% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between lead support technicians' and technical support technicians' demographics:
| Lead Support Technician | Technical Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 81.1% Female, 18.9% | Male, 66.7% Female, 33.3% |
| Race ratio | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 12.0% White, 55.1% American Indian and Alaska Native, 0.4% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |