Management trainee program vs call center manager

The differences between management trainee programs and call center managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a management trainee program has an average salary of $49,133, which is higher than the $37,614 average annual salary of a call center manager.

The top three skills for a management trainee program include customer service, leadership and powerpoint. The most important skills for a call center manager are strong customer service, customer satisfaction, and call center management.

Management trainee program vs call center manager overview

	Management Trainee Program	Call Center Manager
Yearly salary	$49,133	$37,614
Hourly rate	$23.62	$18.08
Growth rate	12%	6%
Number of jobs	134,303	123,791
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 74%	Bachelor's Degree, 60%
Average age	47	47
Years of experience	-	-

What does a management trainee program do?

Management trainees often report to a manager or an executive in an organization to acquire knowledge and new skills they need to become managers. They may rotate to different departments to learn all company policies, functions, and duties of other staff. Their duties typically include contributing to strategic planning, assisting in evaluating the performance of employees and departments, and supporting the manager on various tasks such as goal setting and policymaking. Management trainees are also expected to participate in different learning opportunities, such as workshops and meetings.

What does a call center manager do?

Call center managers specialize in overseeing call center operations and agents' performances, ensuring that customers are satisfied. Aside from this, they are mostly involved in hiring and training new agents, shaping them into productive workforce members. As managers, they must lead by setting targets, encouraging agents, and devising strategies to meet them, even providing support when issues are difficult to resolve. Furthermore, call center managers must implement and adhere to all policies and regulations of the company.

Management trainee program vs call center manager salary

Management trainee programs and call center managers have different pay scales, as shown below.

	Management Trainee Program	Call Center Manager
Average salary	$49,133	$37,614
Salary range	Between $36,000 And $67,000	Between $23,000 And $60,000
Highest paying City	Newark, NJ	Baltimore, MD
Highest paying state	Rhode Island	Maryland
Best paying company	Microsoft	Scantron
Best paying industry	Professional	Technology

Differences between management trainee program and call center manager education

There are a few differences between a management trainee program and a call center manager in terms of educational background:

	Management Trainee Program	Call Center Manager
Most common degree	Bachelor's Degree, 74%	Bachelor's Degree, 60%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Management trainee program vs call center manager demographics

Here are the differences between management trainee programs' and call center managers' demographics:

	Management Trainee Program	Call Center Manager
Average age	47	47
Gender ratio	Male, 58.0% Female, 42.0%	Male, 52.6% Female, 47.4%
Race ratio	Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 12.9% Asian, 9.0% White, 65.1% American Indian and Alaska Native, 0.7%	Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 13.0% Asian, 7.5% White, 66.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	10%	10%

Differences between management trainee program and call center manager duties and responsibilities

Management trainee program example responsibilities.

Manage internal marketing programs including telemarketing and email campaigns to increase customer activity.
Contract closeout manager for the entire department and sole management of closeout SharePoint site.
Coordinate with program managers and all offices to collect PowerPoint slides and collate and review slides for presentation.
Position gear toward gaining extensive knowledge of operating a business, corporate account management, and insurance details.
Prepare a feasibility study for a transformer manufacturer on all business aspects, including marketing, finance and operations management.
Assist finance experts in developing NGOs finance systems by holding up trainings and seminars explaining generally about documents require for reconciliations.

Call center manager example responsibilities.

Lead the project to upgrade the WFM system to the current vendor version.
Evaluate phone activity and trends for CMS staffing and re-training, and manage WFM, CTI and CRM implementation.
Manage remote locations to ensure SLA's & KPI's are met within parameters of 3rd party contract (s).
Monitor and manage each team member's performance metric goals to ensure alignment with business processes and external client SLA expectations.
Accomplish Medicare standards with qualitative and quantitative measures.
Manage quality improvement initiatives for areas of responsibility and ensure compliance with ISO indicators and other mandate standards.

Management trainee program vs call center manager skills

Common management trainee program skills

Customer Service, 59%
Leadership, 31%
PowerPoint, 1%
Human Resources, 1%
Development Programs, 1%
Logistics, 1%

Common call center manager skills

Strong Customer Service, 17%
Customer Satisfaction, 7%
Call Center Management, 4%
Process Improvement, 4%
Center Management, 4%
Payroll, 4%

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Executive Management Industry
Management Trainee Program
Management Trainee Program vs Call Center Manager

Updated January 8, 2025

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