Managing supervisor vs center supervisor

The differences between managing supervisors and center supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a managing supervisor and a center supervisor. Additionally, a managing supervisor has an average salary of $79,218, which is higher than the $39,359 average annual salary of a center supervisor.

The top three skills for a managing supervisor include patients, customer service and oversight. The most important skills for a center supervisor are develop recommendations, OSHA, and professional work.

Managing supervisor vs center supervisor overview

	Managing Supervisor	Center Supervisor
Yearly salary	$79,218	$39,359
Hourly rate	$38.09	$18.92
Growth rate	-	6%
Number of jobs	59,711	99,942
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 58%
Average age	47	47
Years of experience	6	6

What does a managing supervisor do?

A managing supervisor is an individual who is responsible for managing staff members and providing reports about their progress and development in the organization. Managing supervisors must represent the company to the external parties and should exhibit excellent leadership. They are expected to assist in the hiring process and selection of staff members for the company and train them on their new assignments. They must also maintain proper discipline among the staff members to avoid conflicts.

What does a center supervisor do?

A call center supervisor is also called a contact center supervisor. Generally, supervisors take charge of handling call centers. They plan and enforce the strategies of the call center to ensure corporate goal compliance. Their duties involve setting performance and deadline goals and making sure that employees have a better understanding of their delegated tasks and duties. To become a good supervisor, one must develop skills in communication, mentorship, time management, adaptability, and decision-making.

Managing supervisor vs center supervisor salary

Managing supervisors and center supervisors have different pay scales, as shown below.

	Managing Supervisor	Center Supervisor
Average salary	$79,218	$39,359
Salary range	Between $53,000 And $117,000	Between $27,000 And $56,000
Highest paying City	New York, NY	New York, NY
Highest paying state	New York	New York
Best paying company	RSM US	Gannett Fleming
Best paying industry	Media	Telecommunication

Differences between managing supervisor and center supervisor education

There are a few differences between a managing supervisor and a center supervisor in terms of educational background:

	Managing Supervisor	Center Supervisor
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 58%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Managing supervisor vs center supervisor demographics

Here are the differences between managing supervisors' and center supervisors' demographics:

	Managing Supervisor	Center Supervisor
Average age	47	47
Gender ratio	Male, 55.2% Female, 44.8%	Male, 54.1% Female, 45.9%
Race ratio	Black or African American, 10.3% Unknown, 4.8% Hispanic or Latino, 18.1% Asian, 5.9% White, 60.2% American Indian and Alaska Native, 0.7%	Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.5% White, 60.5% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between managing supervisor and center supervisor duties and responsibilities

Managing supervisor example responsibilities.

Perform care coordination and manage team of nurses providing telephonic care coordination for Oklahoma Medicaid members.
Develop community sites within SharePoint to allow all team members to effectively manage assign inventory listings, and record keeping.
Communicate with patients and other necessary departments to resolve patient issues while maintaining excellent confidential customer service.
Maintain and improve build process for Java applications within POS area.
Train first aid, CPR, blood borne pathogens, and ergonomics.
Train multiple employees on POS register system, and company policy and procedures.

Center supervisor example responsibilities.

Create reports to manage quality, production, error tracking, attendance & other KPIs.
Manage outbound scheduling of all line hauls to include courier, grind, and LTL shipments, and billing.
Assist in achieving and maintaining DoD certification and national accreditation equivalent.
Position and manage ammunition and weapon systems to ensure maximum economy of force.
Lead comprehensive training for each new volunteer or court-mandate worker regarding OSHA regulations and warehouse procedure.
Meet company KPIs for product quality.

Managing supervisor vs center supervisor skills

Common managing supervisor skills

Patients, 14%
Customer Service, 13%
Oversight, 6%
HIPAA, 5%
Excellent Interpersonal, 4%
Social Work, 4%

Common center supervisor skills

Develop Recommendations, 13%
OSHA, 7%
Professional Work, 7%
Patients, 6%
Employee Training, 5%
Performance Evaluations, 5%

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Managing Supervisor
Managing Supervisor vs Center Supervisor

Updated January 8, 2025

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